4054Re: [agile-usability] Re: Leverage a small UX team?
- Mar 3, 2008From a sales/business perspective:
Q. Would you run the usability test as part of the
demo of the product increment?
Comment: It has its risks. The users nominated for
testing need to be very close to the persona's you
created during the application design. Provided you
have done all the risks mitigation, its should help
drive the point home asap.
Q. I like the idea of the demo being the usability
and the stakeholders being observers of the usability
Comment: The challenge here is to moderate the test
show while you bring out the best features of the
product. Live usability testing may bring in
additional viewpoints on how the client organization
works and how certain additional features would have
been great to have. This could potentially become a
point of negotiation on the cost estimates for your
Q. Has anyone done what Jon's suggesting? Somehow
combining usability test with the demo? I like the
idea of showing live user testing to the stakeholders,
but it sounds problematic in terms of being able to
show a representative sample of users to the
stakeholders- -I wouldn't want the stakeholders to see
the one outlyer test, and I don't know how I'd show
them 4-5 users in one demo. The only way I can think
of to show them multiple users would be to splice
together video clips of representative user tests.
This would be fantastic in a demo, but too much work
to do regularly.Anyone have experience with this?
Comment: Showing a short demo video coupled with the
statistics generated from the usability test seems to
be a better idea, in my experience. It not only shows
that you have taken great care while designing the
product,etc. but also generates less queries and
lesser debates, as the data is for all to see.
I've kept aside design ethics which would otherwise
dictate that in case the user testing fails, its the
feedback thats important, and you want to sell usable
software only, even if it means that you don't make a
sale at all.
Thanks and Regards
Manish Govind Pillewar
Sr. User Experience Designer
Thoughtworks India Pvt. Ltd.Bangalore-India
Tel. +91 9880566951 (M)
+91 80 41113967 (Eve.)
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