Bot-Bashed by Google (Robert X. Cringely)
- A very good example of the dangers of the cloud, and relying on Google Mail:
[RISKS] Risks Digest 26.52Tuesday, 2 August, 2011 23:25
Date: Wed, 27 Jul 2011 13:42:43 -0700
From: Gene Wirchenko <genew@...>
Subject: Bot-Bashed by Google (Robert X. Cringely)
Robert X. Cringely: When Google bots go wrong -- one user's story;
Dylan Marcheschi felt the full brunt of a faulty Google algorithm; now he's urging the company to offer real customer support
Dylan Marcheschi found out the hard way what happens when you get on Google's bad side. Worse, he didn't do anything to deserve it, and he was victimized not by a human but by a bot.
About two weeks ago, the artist from Brooklyn was having an e-mail conversation with a friend in Thailand when he received a message telling him his Google account had been disabled. Everything he'd built up over the past seven years had just gone poof.
Worse, there was no one to talk to about it. There is no customer support line for Google -- no e-mail support, no live chat. All you can do is post a message on a forum and hope that somebody -- anybody -- weighs in with an answer. But for Dylan, nobody did.
So Marcheschi went public. [and all hell broke loose. PGN]