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Re: [Y-Mail] FAQs

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  • S. J. "Jay" Bienvenu
    From: Vincent Jorrand It is pretty much the standard etiquette in all the mailing lists I am a member of that a user should first read the
    Message 1 of 57 , May 1, 2007
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      From: Vincent Jorrand <vjorrand@...>
      It is pretty much the standard etiquette in all the mailing lists I am a member of that a user should first read the FAQ an search the list before asking a question.
      Actually in quite a few lists posting a recently answered question to the list will at best get you no answer and most often a very curt "Read the FAQ and Search the list before posting". In those lists actually answering those kind of questions is actually frowned upon as it only encourages more people posting them.

      Thank you. Once we have a FAQ for the group list, all the moderators will have to do is send the offender a form letter pointing them to the FAQ and the search features. Better foruming for everyone. Minimal work for the moderators beyond the monitoring that they already do.
       
      -- Jay Bienvenu
    • too_much green_tea
      Will do :) ____________________________________________________________________________________ Come and visit my 360° http://360.yahoo.com/toomuchgreentea
      Message 57 of 57 , May 3, 2007
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        Will do :)
         
        ____________________________________________________________________________________
        Come and visit my 360°
        http://360.yahoo.com/toomuchgreentea


        ----- Original Message ----
        From: Ryan Kennedy <rckenned@...>
        To: Y-Mail@yahoogroups.com
        Sent: Thursday, May 3, 2007 2:48:29 AM
        Subject: Re: [Y-Mail] FAQs

        If you are experiencing error code 1, the page you see
        should have text on it that says:

        "If you think you've been more than patient and tried
        the tricks above, feel free to contact Customer Care
        about Error Code 1."

        The final bit of that text ("contact Customer Care
        about Error Code 1") is a hyperlink. Click on it.
        That's how you report error code 1 problems to our
        customer care team. I was up in Oregon today and I sat
        with customer care and watched them expertly handle
        this situation. If you go through the channels we have
        provided, you can get this issue resolved pretty
        easily.

        Moderators, if you're going to begin refusing messages
        regarding error code 1, please add my comments above
        to the FAQ.

        Ryan Kennedy
        Yahoo! Mail



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