Re: [Y-Mail] FAQs
- From: Vincent Jorrand <vjorrand@...>
It is pretty much the standard etiquette in all the mailing lists I am a member of that a user should first read the FAQ an search the list before asking a question.
Actually in quite a few lists posting a recently answered question to the list will at best get you no answer and most often a very curt "Read the FAQ and Search the list before posting". In those lists actually answering those kind of questions is actually frowned upon as it only encourages more people posting them.
Thank you. Once we have a FAQ for the group list, all the moderators will have to do is send the offender a form letter pointing them to the FAQ and the search features. Better foruming for everyone. Minimal work for the moderators beyond the monitoring that they already do.-- Jay Bienvenu
- Will do :)
Come and visit my 360°
http://360.yahoo.com/toomuchgreentea----- Original Message ----
From: Ryan Kennedy <rckenned@...>
Sent: Thursday, May 3, 2007 2:48:29 AM
Subject: Re: [Y-Mail] FAQsIf you are experiencing error code 1, the page you see
should have text on it that says:
"If you think you've been more than patient and tried
the tricks above, feel free to contact Customer Care
about Error Code 1."
The final bit of that text ("contact Customer Care
about Error Code 1") is a hyperlink. Click on it.
That's how you report error code 1 problems to our
customer care team. I was up in Oregon today and I sat
with customer care and watched them expertly handle
this situation. If you go through the channels we have
provided, you can get this issue resolved pretty
Moderators, if you're going to begin refusing messages
regarding error code 1, please add my comments above
to the FAQ.
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