27138Re: [Y-Mail] ATT Yahoo Mail POP3 Unable to Download Messages with Attachments
- Aug 9, 2014Harryh,Sounds like a similar problem, but I am able to log into the web and access the messages. I can move them to another folder and the POP3 connection will work again. However, as long as the large messages are in the inbox, the POP3 connection fails over and over. As you indicated, this just started within the past few months. It was not a problem prior to this first happening back in May or June.I will check the issue with the mail header being blank. I have not noticed that problem as it can be accessed via the webmail, but I will check to see if I have the same symptom on the messages that cannot be downloaded.You could be right about the POP3 connection stopping when it has this problem. The messages that I have seen doing this so far have all been from one person. I will try sending a test to the mailbox to see it also stops the POP3 retrieval from others or maybe it is just doing it for this one person.Thank you for the information and I will let you know what I find out.JohnOn Aug 8, 2014, at 11:49 PM, Harryh <harryh89@...> wrote:Wow! Finally someone with the same issue I have been having for months. I would most certainly like to know more.
I have some mail with attachments that cannot be accessed via POP3. The affected attachments cannot be downloaded via Webmail. The affected mail cannot be forwarded either. The common identifier associated with the mail can be found using the webmail interface - Go to the menu item 'more' select display full headers - on my affected mail the header field is blank.
The affected mail with attachments is a somewhat rare occurrence, happening on about 1/2% of my received group mail (my only reason to use Yahoo mail addresses). For those group that send frequent attachments, I resolved the issue by using an alternative service for those messages; but still I have some groups sending to my Yahoo address and the problem reappears.
I surmise that somehow within the Yahoo system, some header data has been altered such that POP3 detects a corrupted mail item stopping the transfer. The same issue affects IMAP access as well, it gets jammed up with the affected mail item and won't continue to synchronize.
I almost, repeat almost, had a concierge solution when the communication ended abruptly without resolution. This followed a very long series of inane transactions with Customer Care associated with browser issues (reminding them about POP3 issues was not fruitful). I send screen shots, even videos of what I was seeing.
I am preparing to s-mail Jerry Filo who I hope has the technical chops to see if the issue can be resolved. I've stored numerous examples of the failed mail items for whatever analysis Yahoo technical folk might want to do. It's clear that most levels of technical support are clueless.
Many email services allow access to the raw mail item. Given a raw view, one can simply copy the message as a text file and use a manual decode (UUE or Base64 tool) to get the attachment. Yahoo does not appear to offer that capability, unlike any other service I've used. BTW, I date myself back to NNTP and manual decoding using muliple versions of UUE prior to the default current standard.
From: "John Haverty john.haverty@... [Y-Mail]" <Y-Mail@yahoogroups.com>
Sent: Wednesday, August 6, 2014 5:53 PM
Subject: [Y-Mail] ATT Yahoo Mail POP3 Unable to Download Messages with Attachments
I am trying to help a friend who has a AT&T Yahoo account. She has been using Windows Live Mail for months without any problems and suddenly within the past few weeks she is unable to download her POP3 mail if there are attachments. The system closes the connection and does not download her email. I have checked settings and do not find any problems. Set for POP3 with SSL and correct ports, but it stops downloading. I tried increasing the timeout setting, but still it will not download the message(s) with the attachments.
If she has seven messages and the seventh message has the attachments (images), Windows Live Mail will download messages 1-6 each time she tries to connect, but when it gets to the message with the images, it will fail. Thus, when she tries to get her mail again, she has duplicates of each of the 1-6 messages, but they never are removed from the server because the seventh message is not retrieved by POP mail.
Did something recently change with Yahoo and POP mail that would be causing this to happen?
I have been able to determine this is the issue by going to the web interface (http://mail.yahoo.com) to access the account, moving the messages with images to a new folder and then connecting to get mail. No problems and mail is retrieved without issue by Windows Live Mail. Once I put the message(s) back that have attachments (images), it will not download and fails. Again, this is new as she has been using Windows Live mail with this AT&T Yahoo account for a while now. The images are not really big (2 MB or so).
Any assistance would be appreciated.
Posted by: John Haverty <john.haverty@...>
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