Re: Total dissatisfaction with order policy
- Hi Daniel,
I am really sorry about your dissatisfaction. We take full
responsability for the delays due to WO.
We have in fact finished the production of the reducer/field
flattener for the 66 a couple of weeks ago, but in all honesty, we
made a mistake with one small mechanical part, so we are remaking it.
The optics are done so there is no long waiting involved. I do not
want to give you an exact date, because then you will hold me
responsible to it again! ;-) But if you want to trust me, we should
be ready in approx. another one week.
THEN if you REALLY cannot wait any longer, and are willing to pay the
extra costs involved, we can ship to you directly from Taiwan.
Normally we would ship to our USA branch by ocean freight (1 month
transit time) to keep costs down, but for this specific product, we
will take the extra costs and ship air to our branch as soon as we
are finished with the reworking of the part. And then they will ship
out in a couple of days according to the waiting list as usual.
I know it is stressful and that we are totally late, I apologize for
this on behalf of William Optics for all it is worth perhaps. But you
surely understand we cannot sell something that is not perfect.
Please understand this. We have already been through long waiting for
some of our products: I do not think people were dissatisfied after
they got them! Right?
On the other hand (with reference to another post by someone else),
most of the times we cannot take responsability for our dealers'
orders status. Usually and for most of the products, we hold stock,
but if your selected dealer does not order from us, we will surely
not send to them...
So whenever you have a problem with a dealer, please contact them
directly. If you do not get a reply, we can TRY to contact them for
you. If you are still totally unhappy about their service, (and this
applies to any company, including William Optics, I know that...),
then "vote with your cash" and place your orders from somewhere
else!! On our part, we will always try to make sure that this never
happens, by trying to give you the best customer service we can.
Thank you for bearing patience with us!
- Hi Daniel,
Apologies for the late reply.
Thank you for the offer and update. I will go ahead and keep the order (I
will have to notify David on that, right?) and will wait until the end of
the month. Sounds like a fair offer. I may take you up on the direct ship
option, once you have the reducer ready, it would definitely be worth it for
And I won't hold you to the date this time. ;-)
Best regards and happy holidays,