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Re: [WestMichiganHams] BroadBand Connection

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  • StraitMD4@comcast.net
    Hi Al, My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes. KD8BIG ... From: Al Pepping
    Message 1 of 15 , Sep 5, 2006
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      Hi Al,      My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes.
                                                                    KD8BIG
       
      -------------- Original message --------------
      From: "Al Pepping" <kv8x@...>

      Hi Mark.....  Not surprising.  The overwhelming problem in these cases is lack of adequate signal at the point it comes into your home.  CATV signals appear to come in OK, but  broadband high speed data, signal levels need to be at a higher level above the noise floor.   Comcast appears to be deficient in attaining this level in many cases.  Good luck in getting them to admit the flaw is on their end.  One question :  is your computer connection direct into the 10/100 card from the cable or are you using wireless at 2.4 gHz. thru a router????                                          KV8X 
       
      -------Original Message----- --
       
      Date: 09/05/06 15:13:14
      Subject: Re: [WestMichiganHams] BroadBand Connection
       
      Hi all ,
       
            The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                 I'm Still having problems . She had no idea what to do .
         She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
          This is the kind of service I've been dealing with from Comcast.
          Anyway, I would like to thank you all for your help and suggestions.
      I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
        One would think I deserve a discount for bad service.
                                                               73's
                                                                  Mark     
                                                                                 "KD8BIG"
       
      ------------ -- Original message ------------ --
      From: <k8mhz@k8mhz. com>

      If you get a good tech out there the problem will be fixed.
       
      My situation was noise coming from the lines messing with my 2 meter rigs.  Ted Hawk came out first and could not find the problem.  Rather than give up he contacted another tech, Dennis Berens N8VWH.  I assisted Dennis using my trusty fox hunt gear and we found the source.  After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.
       
      Better advise....hold off broadband until we get our WiFi service in Muskegon.
       
       
       
      ----- Original Message -----
      Sent: Monday, September 04, 2006 13:55
      Subject: Re: [WestMichiganHams] BroadBand Connection

      Hi Mark....welcome to the crowd.   I live on a "fringe" leg of  Comcast, and had them out to check their end and everything was OK.    The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional" ..   meaning it will allow commands you send from your computer to get back to the net.  I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it.   Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well.   I have not had problem one with connecting after I installed this preamp.  Best advise....dont bother with Comcast...it' s a waist of time.  
      This is a sure fix.    I guarantee it.....   KV8X
       
       
       
      -------Original Message----- --
       
      Date: 09/03/06 23:01:19
      Subject: [WestMichiganHams] BroadBand Connection
       
      Over the last few weeks I have had problems with the signal to my
      cable modem . I lose the signal to my modem but still have my
      digital cable .
         I have all new cabal "18 awg " and have eliminated splitters . I
      also tried running a direct line and not having ant televisions
      connected and still have a problem . I bought a new ethernet cable .
        The other thing is I seem to lose my signal more during the hours
      from 9am-8pm. I do lose the signal through-out the night, just not
      as often . When I lose the signal it will be lost from anywhere 3-10
      minutes. Then it comes back for a few minutes and goes away.
         Should I build an amp ? giving me a 10-15 db gain in signal
      strength or should I look at some thing else ? I did try another
      modem with no success.
          I called comcast and they say things look good at there end .
      They will send out a tech again . the tech seems to have problems
      diagnoseing the problem .
          I think it may be in the ISP's network port. They think other
      wise .
                              73's
                                   Mark "KD8BIG"
       
       
       
       
       
       
      Yahoo! Groups Links
       
      <*> To visit your group on the web, go to:
       
      <*> To unsubscribe from this group, send an email to:
       
      <*> Your use of Yahoo! Groups is subject to:
       
       
       
       
       


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    • Al Pepping
      Hi Doc.... Sounds like you are down to a couple of options. DSL from Verizon or other provider, or take the Nestea plunge and do the pre amp route. I didn t
      Message 2 of 15 , Sep 5, 2006
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        Hi Doc.... 
              Sounds like you are down to a couple of options.  DSL from Verizon or other provider, or take the Nestea plunge and do the pre amp route.  I  didn't like spending the money to get a signal I felt should have been there in the first place, but it's  necessary, especially if you have multiple taps.  In my case, I didn't need a tech to determine the problem, I measured the signal  here with a 100 mHz O-scope and found the signal level inadequate, especially with taps in line.   The thirty bucks I spent was worth not having to jump hoops.  I now have enough signal to run many taps with no corporate entanglements.  Most places have a return policy, my suggestion would be to go buy one, see if it solves the problem and if it doesn't, return it and get your money back.  Until a price competitive high speed internet option comes to this area, we are forced to play ball with the only kid on the block who has a ballfield.   Grand Rapids, Holland, Grand Haven and even Whitehall has wireless broadband (WiFi), but not here.   Since I don't have a landline phone here,  my cheapest way to go fast is with Comcast.  Sort of like owning a wooden boat..... it floats, but you have to get used to  splinters.....   
                                                                                                                                        KV8X   
         
         -------Original Message-------
         
        Date: 09/05/06 20:31:23
        Subject: Re: [WestMichiganHams] BroadBand Connection
         
        Hi Al,      My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes.
                                                                      KD8BIG
         
        -------------- Original message --------------
        From: "Al Pepping" <kv8x@...>

        Hi Mark.....  Not surprising.  The overwhelming problem in these cases is lack of adequate signal at the point it comes into your home.  CATV signals appear to come in OK, but  broadband high speed data, signal levels need to be at a higher level above the noise floor.   Comcast appears to be deficient in attaining this level in many cases.  Good luck in getting them to admit the flaw is on their end.  One question :  is your computer connection direct into the 10/100 card from the cable or are you using wireless at 2.4 gHz. thru a router????                                          KV8X 
         
        -------Original Message----- --
         
        Date: 09/05/06 15:13:14
        Subject: Re: [WestMichiganHams] BroadBand Connection
         
        Hi all ,
         
              The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                   I'm Still having problems . She had no idea what to do .
           She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
            This is the kind of service I've been dealing with from Comcast.
            Anyway, I would like to thank you all for your help and suggestions.
        I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
          One would think I deserve a discount for bad service.
                                                                 73's
                                                                    Mark     
                                                                                   "KD8BIG"
         
        ------------ -- Original message ------------ --
        From: <k8mhz@k8mhz. com>

        If you get a good tech out there the problem will be fixed.
         
        My situation was noise coming from the lines messing with my 2 meter rigs.  Ted Hawk came out first and could not find the problem.  Rather than give up he contacted another tech, Dennis Berens N8VWH.  I assisted Dennis using my trusty fox hunt gear and we found the source.  After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.
         
        Better advise....hold off broadband until we get our WiFi service in Muskegon.
         
         
         
        ----- Original Message -----
        Sent: Monday, September 04, 2006 13:55
        Subject: Re: [WestMichiganHams] BroadBand Connection

        Hi Mark....welcome to the crowd.   I live on a "fringe" leg of  Comcast, and had them out to check their end and everything was OK.    The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional" ..   meaning it will allow commands you send from your computer to get back to the net.  I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it.   Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well.   I have not had problem one with connecting after I installed this preamp.  Best advise....dont bother with Comcast...it' s a waist of time.  
        This is a sure fix.    I guarantee it.....   KV8X
         
         
         
        -------Original Message----- --
         
        Date: 09/03/06 23:01:19
        Subject: [WestMichiganHams] BroadBand Connection
         
        Over the last few weeks I have had problems with the signal to my
        cable modem . I lose the signal to my modem but still have my
        digital cable .
           I have all new cabal "18 awg " and have eliminated splitters . I
        also tried running a direct line and not having ant televisions
        connected and still have a problem . I bought a new ethernet cable .
          The other thing is I seem to lose my signal more during the hours
        from 9am-8pm. I do lose the signal through-out the night, just not
        as often . When I lose the signal it will be lost from anywhere 3-10
        minutes. Then it comes back for a few minutes and goes away.
           Should I build an amp ? giving me a 10-15 db gain in signal
        strength or should I look at some thing else ? I did try another
        modem with no success.
            I called comcast and they say things look good at there end .
        They will send out a tech again . the tech seems to have problems
        diagnoseing the problem .
            I think it may be in the ISP's network port. They think other
        wise .
                                73's
                                     Mark "KD8BIG"
         
         
         
         
         
         
        Yahoo! Groups Links
         
        <*> To visit your group on the web, go to:
         
        <*> To unsubscribe from this group, send an email to:
         
        <*> Your use of Yahoo! Groups is subject to:
         
         
         
         
         


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        Checked by AVG Free Edition.
        Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006

         

         
      • Andrew Young
        And you still may need that amp, because the signal may not be enough coming into your home. Another problem I had was that the modem was bad. It gave me the
        Message 3 of 15 , Sep 6, 2006
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          And you still may need that amp, because the signal may not be enough coming into your home.  Another problem I had was that the modem was bad.  It gave me the same symptoms.  You; however, said you tried another modem.
           
          ----- Original Message -----
          Sent: Tuesday, September 05, 2006 7:53 PM
          Subject: Re: [WestMichiganHams] BroadBand Connection

          Hi Al,      My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes.
                                                                        KD8BIG
           
          -------------- Original message --------------
          From: "Al Pepping" <kv8x@...>

          Hi Mark.....  Not surprising.  The overwhelming problem in these cases is lack of adequate signal at the point it comes into your home.  CATV signals appear to come in OK, but  broadband high speed data, signal levels need to be at a higher level above the noise floor.   Comcast appears to be deficient in attaining this level in many cases.  Good luck in getting them to admit the flaw is on their end.  One question :  is your computer connection direct into the 10/100 card from the cable or are you using wireless at 2.4 gHz. thru a router????                                          KV8X 
           
          -------Original Message----- --
           
          Date: 09/05/06 15:13:14
          Subject: Re: [WestMichiganHams] BroadBand Connection
           
          Hi all ,
           
                The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                     I'm Still having problems . She had no idea what to do .
             She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
              This is the kind of service I've been dealing with from Comcast.
              Anyway, I would like to thank you all for your help and suggestions.
          I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
            One would think I deserve a discount for bad service.
                                                                   73's
                                                                      Mark     
                                                                                     "KD8BIG"
           
          ------------ -- Original message ------------ --
          From: <k8mhz@k8mhz. com>

          If you get a good tech out there the problem will be fixed.
           
          My situation was noise coming from the lines messing with my 2 meter rigs.  Ted Hawk came out first and could not find the problem.  Rather than give up he contacted another tech, Dennis Berens N8VWH.  I assisted Dennis using my trusty fox hunt gear and we found the source.  After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.
           
          Better advise....hold off broadband until we get our WiFi service in Muskegon.
           
           
           
          ----- Original Message -----
          Sent: Monday, September 04, 2006 13:55
          Subject: Re: [WestMichiganHams] BroadBand Connection

          Hi Mark....welcome to the crowd.   I live on a "fringe" leg of  Comcast, and had them out to check their end and everything was OK.    The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional" ..   meaning it will allow commands you send from your computer to get back to the net.  I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it.   Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well.   I have not had problem one with connecting after I installed this preamp.  Best advise....dont bother with Comcast...it' s a waist of time.  
          This is a sure fix.    I guarantee it.....   KV8X
           
           
           
          -------Original Message----- --
           
          Date: 09/03/06 23:01:19
          Subject: [WestMichiganHams] BroadBand Connection
           
          Over the last few weeks I have had problems with the signal to my
          cable modem . I lose the signal to my modem but still have my
          digital cable .
             I have all new cabal "18 awg " and have eliminated splitters . I
          also tried running a direct line and not having ant televisions
          connected and still have a problem . I bought a new ethernet cable .
            The other thing is I seem to lose my signal more during the hours
          from 9am-8pm. I do lose the signal through-out the night, just not
          as often . When I lose the signal it will be lost from anywhere 3-10
          minutes. Then it comes back for a few minutes and goes away.
             Should I build an amp ? giving me a 10-15 db gain in signal
          strength or should I look at some thing else ? I did try another
          modem with no success.
              I called comcast and they say things look good at there end .
          They will send out a tech again . the tech seems to have problems
          diagnoseing the problem .
              I think it may be in the ISP's network port. They think other
          wise .
                                  73's
                                       Mark "KD8BIG"
           
           
           
           
           
           
          Yahoo! Groups Links
           
          <*> To visit your group on the web, go to:
           
          <*> To unsubscribe from this group, send an email to:
           
          <*> Your use of Yahoo! Groups is subject to:
           
           
           
           
           


          Internal Virus Database is out-of-date.
          Checked by AVG Free Edition.
          Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006

           

        • Andrew Young
          Radio Shack- Full cash refund returns for 30 days. ... From: Al Pepping To: WestMichiganHams@yahoogroups.com Sent: Tuesday, September 05, 2006 10:00 PM
          Message 4 of 15 , Sep 6, 2006
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            Radio Shack- Full cash refund returns for 30 days.
             
            ----- Original Message -----
            Sent: Tuesday, September 05, 2006 10:00 PM
            Subject: Re: [WestMichiganHams] BroadBand Connection

            Hi Doc.... 
                  Sounds like you are down to a couple of options.  DSL from Verizon or other provider, or take the Nestea plunge and do the pre amp route.  I  didn't like spending the money to get a signal I felt should have been there in the first place, but it's  necessary, especially if you have multiple taps.  In my case, I didn't need a tech to determine the problem, I measured the signal  here with a 100 mHz O-scope and found the signal level inadequate, especially with taps in line.   The thirty bucks I spent was worth not having to jump hoops.  I now have enough signal to run many taps with no corporate entanglements.  Most places have a return policy, my suggestion would be to go buy one, see if it solves the problem and if it doesn't, return it and get your money back.  Until a price competitive high speed internet option comes ! to this area, we are forced to play ball with the only kid on the block who has a ballfield.   Grand Rapids, Holland, Grand Haven and even Whitehall has wireless broadband (WiFi), but not here.   Since I don't have a landline phone here,  my cheapest way to go fast is with Comcast.  Sort of like owning a wooden boat..... it floats, but you have to get used to  splinters... ..   
                                                                                                                                            KV8X   
             
             -------Original Message----- --
             
            Date: 09/05/06 20:31:23
            Subject: Re: [WestMichiganHams] BroadBand Connection
             
            Hi Al,      My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes.
                                                                          KD8BIG
             
            ------------ -- Original message ------------ --
            From: "Al Pepping" <kv8x@comcast. net>

            Hi Mark.....  Not surprising.  The overwhelming problem in these cases is lack of adequate signal at the point it comes into your home.  CATV signals appear to come in OK, but  broadband high speed data, signal levels need to be at a higher level above the noise floor.   Comcast appears to be deficient in attaining this level in many cases.  Good luck in getting them to admit the flaw is on their end.  One question :  is your computer connection direct into the 10/100 card from the cable or are you using wireless at 2.4 gHz. thru a router????                                          KV8X 
             
            -------Original Message----- --
             
            Date: 09/05/06 15:13:14
            Subject: Re: [WestMichiganHams] BroadBand Connection
             
            Hi all ,
             
                  The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                       I'm Still having problems . She had no idea what to do .
               She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
                This is the kind of service I've been dealing with from Comcast.
                Anyway, I would like to thank you all for your help and suggestions.
            I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
              One would think I deserve a discount for bad service.
                                                                     73's
                                                                        Mark     
                                                                                       "KD8BIG"
             
            ------------ -- Original message ------------ --
            From: <k8mhz@k8mhz. com>

            If you get a good tech out there the problem will be fixed.
             
            My situation was noise coming from the lines messing with my 2 meter rigs.  Ted Hawk came out first and could not find the problem.  Rather than give up he contacted another tech, Dennis Berens N8VWH.  I assisted Dennis using my trusty fox hunt gear and we found the source.  After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.
             
            Better advise....hold off broadband until we get our WiFi service in Muskegon.
             
             
             
            ----- Original Message -----
            Sent: Monday, September 04, 2006 13:55
            Subject: Re: [WestMichiganHams] BroadBand Connection

            Hi Mark....welcome to the crowd.   I live on a "fringe" leg of  Comcast, and had them out to check their end and everything was OK.    The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional" ..   meaning it will allow commands you send from your computer to get back to the net.  I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it.   Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well.   I have not had problem one with connecting after I installed this preamp.  Best advise....dont bother with Comcast...it' s a waist of time.  
            This is a sure fix.    I guarantee it.....   KV8X
             
             
             
            -------Original Message----- --
             
            Date: 09/03/06 23:01:19
            Subject: [WestMichiganHams] BroadBand Connection
             
            Over the last few weeks I have had problems with the signal to my
            cable modem . I lose the signal to my modem but still have my
            digital cable .
               I have all new cabal "18 awg " and have eliminated splitters . I
            also tried running a direct line and not having ant televisions
            connected and still have a problem . I bought a new ethernet cable .
              The other thing is I seem to lose my signal more during the hours
            from 9am-8pm. I do lose the signal through-out the night, just not
            as often . When I lose the signal it will be lost from anywhere 3-10
            minutes. Then it comes back for a few minutes and goes away.
               Should I build an amp ? giving me a 10-15 db gain in signal
            strength or should I look at some thing else ? I did try another
            modem with no success.
                I called comcast and they say things look good at there end .
            They will send out a tech again . the tech seems to have problems
            diagnoseing the problem .
                I think it may be in the ISP's network port. They think other
            wise .
                                    73's
                                         Mark "KD8BIG"
             
             
             
             
             
             
            Yahoo! Groups Links
             
            <*> To visit your group on the web, go to:
             
            <*> To unsubscribe from this group, send an email to:
             
            <*> Your use of Yahoo! Groups is subject to:
             
             
             
             
             


            Internal Virus Database is out-of-date.
            Checked by AVG Free Edition.
            Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006

             

             

          • Tom Nickisch
            Hi Mark, Your problem should be soon taken care of. I contacted a friend of mine, a senior technician at Comcast. He is now looking into getting your problem
            Message 5 of 15 , Sep 6, 2006
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              Hi Mark,
               
              Your problem should be soon taken care of. I contacted a friend of mine, a senior technician at Comcast.  He is now looking into getting your problem corrected, If there is anybody at Comcast that can do it he can.
              As for amplifiers, that’s issue.  At no time should it be necessary to put in an amplifier.  They legally obligated to provide enough signal to maintain a minimum of 0db at each device such as TV, modem for total of four devices. We always tried to provide 8-12db at the ground block. Should the customer need to run more devices then they have to provide for that by law also. Now, unfortunately a large number of the technicians there do not have the understanding for RF like we do. But there are a few that do.
               
              Scott Christmas will be checking into this, he may not be the one coming out, but he will follow up and see that it gets resolved. He is stuck working in the head-in for the next few weeks.
               
              I have been instructed to give you or anyone else that may be having this problem his direct Nextel number. You or anybody else who needs his number can give me a call @ 231-767-1095 and will be happy to pass it on.
              They actually do want the problem fixed, they realize the competition is coming.
              73’
              Tom W8AMZ
               
               
              StraitMD4@... wrote:
              Hi all ,

              The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
              I'm Still having problems . She had no idea what to do .
              She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
              This is the kind of service I've been dealing with from Comcast.
              Anyway, I would like to thank you all for your help and suggestions.
              I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
              One would think I deserve a discount for bad service.
              73's
              Mark
              "KD8BIG"

              -------------- Original message --------------
              From:
              If you get a good tech out there the problem will be fixed.

              My situation was noise coming from the lines messing with my 2 meter rigs. Ted Hawk came out first and could not find the problem. Rather than give up he contacted another tech, Dennis Berens N8VWH. I assisted Dennis using my trusty fox hunt gear and we found the source. After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.

              Better advise....hold off broadband until we get our WiFi service in Muskegon.



              ----- Original Message -----
              From: Al Pepping
              To: WestMichiganHams@yahoogroups.com
              Sent: Monday, September 04, 2006 13:55
              Subject: Re: [WestMichiganHams] BroadBand Connection


              Hi Mark....welcome to the crowd. I live on a "fringe" leg of Comcast, and had them out to check their end and everything was OK. The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional".. meaning it will allow commands you send from your computer to get back to the net. I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it. Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well. I have not had problem one with connecting after I installed this preamp. Best advise....dont bother with Comcast...it's a waist of time.
              This is a sure fix. I guarantee it..... KV8X



              -------Original Message-------

              From: muskegonjimquay
              Date: 09/03/06 23:01:19
              To: WestMichiganHams@yahoogroups.com
              Subject: [WestMichiganHams] BroadBand Connection

              Over the last few weeks I have had problems with the signal to my
              cable modem . I lose the signal to my modem but still have my
              digital cable .
              I have all new cabal "18 awg " and have eliminated splitters . I
              also tried running a direct line and not having ant televisions
              connected and still have a problem . I bought a new ethernet cable .
              The other thing is I seem to lose my signal more during the hours
              from 9am-8pm. I do lose the signal through-out the night, just not
              as often . When I lose the signal it will be lost from anywhere 3-10
              minutes. Then it comes back for a few minutes and goes away.
              Should I build an amp ? giving me a 10-15 db gain in signal
              strength or should I look at some thing else ? I did try another
              modem with no success.
              I called comcast and they say things look good at there end .
              They will send out a tech again . the tech seems to have problems
              diagnoseing the problem .
              I think it may be in the ISP's network port. They think other
              wise .
              73's
              Mark "KD8BIG"






              Yahoo! Groups Links














              Internal Virus Database is out-of-date.
              Checked by AVG Free Edition.
              Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006


            • Tom Nickisch
              Hi Mark, Your problem should be soon taken care of. I contacted a friend of mine, a senior technician at Comcast. He is now looking into getting your problem
              Message 6 of 15 , Sep 6, 2006
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                Hi Mark,
                 
                Your problem should be soon taken care of. I contacted a friend of mine, a senior technician at Comcast.  He is now looking into getting your problem corrected, If there is anybody at Comcast that can do it he can.
                As for amplifiers, that’s issue.  At no time should it be necessary to put in an amplifier.  They legally obligated to provide enough signal to maintain a minimum of 0db at each device such as TV, modem for total of four devices. We always tried to provide 8-12db at the ground block. Should the customer need to run more devices then they have to provide for that by law also. Now, unfortunately a large number of the technicians there do not have the understanding for RF like we do. But there are a few that do.
                 
                Scott Christmas will be checking into this, he may not be the one coming out, but he will follow up and see that it gets resolved. He is stuck working in the head-in for the next few weeks.
                 
                I have been instructed to give you or anyone else that may be having this problem his direct Nextel number. You or anybody else who needs his number can give me a call @ 231-767-1095 and will be happy to pass it on.
                They actually do want the problem fixed, they realize the competition is coming.
                73’
                Tom W8AMZ


                StraitMD4@... wrote:
                Hi Al, My computer is connected directly to the cable. Got rid of splitters in the line and the signal still comes and goes.
                KD8BIG

                -------------- Original message --------------
                From: "Al Pepping"
                Hi Mark..... Not surprising. The overwhelming problem in these cases is lack of adequate signal at the point it comes into your home. CATV signals appear to come in OK, but broadband high speed data, signal levels need to be at a higher level above the noise floor. Comcast appears to be deficient in attaining this level in many cases. Good luck in getting them to admit the flaw is on their end. One question : is your computer connection direct into the 10/100 card from the cable or are you using wireless at 2.4 gHz. thru a router???? KV8X

                -------Original Message-------

                From: StraitMD4@...
                Date: 09/05/06 15:13:14
                To: WestMichiganHams@yahoogroups.com
                Subject: Re: [WestMichiganHams] BroadBand Connection

                Hi all ,

                The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                I'm Still having problems . She had no idea what to do .
                She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
                This is the kind of service I've been dealing with from Comcast.
                Anyway, I would like to thank you all for your help and suggestions.
                I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
                One would think I deserve a discount for bad service.
                73's
                Mark
                "KD8BIG"

                -------------- Original message --------------
                From:

                If you get a good tech out there the problem will be fixed.

                My situation was noise coming from the lines messing with my 2 meter rigs. Ted Hawk came out first and could not find the problem. Rather than give up he contacted another tech, Dennis Berens N8VWH. I assisted Dennis using my trusty fox hunt gear and we found the source. After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.

                Better advise....hold off broadband until we get our WiFi service in Muskegon.



                ----- Original Message -----
                From: Al Pepping
                To: WestMichiganHams@yahoogroups.com
                Sent: Monday, September 04, 2006 13:55
                Subject: Re: [WestMichiganHams] BroadBand Connection


                Hi Mark....welcome to the crowd. I live on a "fringe" leg of Comcast, and had them out to check their end and everything was OK. The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional".. meaning it will allow commands you send from your computer to get back to the net. I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it. Not only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well. I have not had problem one with connecting after I installed this preamp. Best advise....dont bother with Comcast...it's a waist of time.
                This is a sure fix. I guarantee it..... KV8X



                -------Original Message-------

                From: muskegonjimquay
                Date: 09/03/06 23:01:19
                To: WestMichiganHams@yahoogroups.com
                Subject: [WestMichiganHams] BroadBand Connection

                Over the last few weeks I have had problems with the signal to my
                cable modem . I lose the signal to my modem but still have my
                digital cable .
                I have all new cabal "18 awg " and have eliminated splitters . I
                also tried running a direct line and not having ant televisions
                connected and still have a problem . I bought a new ethernet cable .
                The other thing is I seem to lose my signal more during the hours
                from 9am-8pm. I do lose the signal through-out the night, just not
                as often . When I lose the signal it will be lost from anywhere 3-10
                minutes. Then it comes back for a few minutes and goes away.
                Should I build an amp ? giving me a 10-15 db gain in signal
                strength or should I look at some thing else ? I did try another
                modem with no success.
                I called comcast and they say things look good at there end .
                They will send out a tech again . the tech seems to have problems
                diagnoseing the problem .
                I think it may be in the ISP's network port. They think other
                wise .
                73's
                Mark "KD8BIG"






                Yahoo! Groups Links














                Internal Virus Database is out-of-date.
                Checked by AVG Free Edition.
                Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006






              • StraitMD4@comcast.net
                Hi all, I would like to thank you all for the advice and help you have given me . I m hoping to have uninterrupted service soon . 73 s Mark KD8BIG ...
                Message 7 of 15 , Sep 6, 2006
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                  Hi all,
                      I would like to thank you all for the advice and help you have given me . I'm hoping to have uninterrupted service soon .
                                                                    73's
                                                                            Mark    "KD8BIG"
                   
                  -------------- Original message --------------
                  From: Tom Nickisch <w8amz@...>

                  Hi Mark,
                   
                  Your problem should be soon taken care of. I contacted a friend of mine, a senior technician at Comcast.  He is now looking into getting your problem corrected, If there is anybody at Comcast that can do it he can.
                  As for amplifiers, that?s issue.  At no time should it be necessary to put in an amplifier.  They legally obligated to provide enough signal to maintain a minimum of 0db at each device such as TV, modem for total of four devices. We always tried to provide 8-12db at the ground block. Should the customer need to run more devices then they have to provide for that by law also. Now, unfortunately a large number of the technicians there do not have the understanding for RF like we do. But there are a few that do.
                   
                  Scott Christmas will be checking into this, he may not be the one coming out, but he will follow up and see that it gets resolved. He is stuck working in the head-in for the next few weeks.
                   
                  I have been instructed to give you or anyone else that may be having this problem his direct Nextel number. You or anybody else who needs his number can give me a call @ 231-767-1095 and will be happy to pass it on.
                  They actually do want the problem fixed, they realize the competition is coming.
                  73?
                  Tom W8AMZ
                   
                   
                  StraitMD4@comcast. net wrote:
                  Hi all ,

                  The Tech showed up . Went through every thing I did . Not wanting to believe that I checked everything and that I had a suggestion to a remedy. She packed up and left.
                  I'm Still having problems . She had no idea what to do .
                  She did call Dennis Berens. He is on vacation this week . She said they will have another tech come out tomorrow.
                  This is the kind of service I've been dealing with from Comcast.
                  Anyway, I would like to thank you all for your help and suggestions.
                  I guess I'll see what they do tomorrow. Maybe time to go to Verizon.
                  One would think I deserve a discount for bad service.
                  73's
                  Mark
                  "KD8BIG"

                  ------------ -- Original message ------------ --
                  From:
                  If you get a good tech out there the problem will be fixed.

                  My situation was noise coming from the lines messing with my 2 meter rigs. Ted Hawk came out first and could not fi nd the problem. Rather than give up he contacted another tech, Dennis Berens N8VWH. I assisted Dennis using my trusty fox hunt gear and we found the source. After it was corrected Ted called my cell phone and left me his number to call him if I had any more problems.

                  Better advise....hold off broadband until we get our WiFi service in Muskegon.



                  ----- Original Message -----
                  From: Al Pepping
                  To: WestMichiganHams@ yahoogroups. com
                  Sent: Monday, September 04, 2006 13:55
                  Subject: Re: [WestMichiganHams] BroadBand Connection


                  Hi Mark....welcome to the crowd. I live on a "fringe" leg of Comcast, and had them out to check their end and everything was OK. The best solution is to go down and buy yourself a preamplifier, but you have to make sure it is "Bidirectional" .. meaning it will allow commands you send from your computer to get back to the net. I bought mine, an RCA model DT100M at best Buy and paid around 30 dollars for it. No t only will it have enough gain to support multiple computers, it will get rid of the "fuzzy channel" syndrome as well. I have not had problem one with connecting after I installed this preamp. Best advise....dont bother with Comcast...it' s a waist of time.
                  This is a sure fix. I guarantee it..... KV8X



                  -------Original Message----- --

                  From: muskegonjimquay
                  Date: 09/03/06 23:01:19
                  To: WestMichiganHams@ yahoogroups. com
                  Subject: [WestMichiganHams] BroadBand Connection

                  Over the last few weeks I have had problems with the signal to my
                  cable modem . I lose the signal to my modem but still have my
                  digital cable .
                  I have all new cabal "18 awg " and have eliminated splitters . I
                  also tried running a direct line and not having ant televisions
                  connected and still have a problem . I bought a new ethernet cable .
                  The other thing is I seem to lose my signal more during the hours
                  from 9am-8pm. I do lose the signal thro ugh-out the night, just not
                  as often . When I lose the signal it will be lost from anywhere 3-10
                  minutes. Then it comes back for a few minutes and goes away.
                  Should I build an amp ? giving me a 10-15 db gain in signal
                  strength or should I look at some thing else ? I did try another
                  modem with no success.
                  I called comcast and they say things look good at there end .
                  They will send out a tech again . the tech seems to have problems
                  diagnoseing the problem .
                  I think it may be in the ISP's network port. They think other
                  wise .
                  73's
                  Mark "KD8BIG"






                  Yahoo! Groups Links














                  Internal Virus Database is out-of-date.
                  Checked by AVG Free Edition.
                  Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 8/25/2006


                • muskegonjimquay
                  It has been a week now and I have had the best service I ve had since I started with Comcast . I do not know what Scott Christmas did Tom . I will tell you it
                  Message 8 of 15 , Sep 14, 2006
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                    It has been a week now and I have had the best service I've had
                    since I started with Comcast . I do not know what Scott Christmas
                    did Tom . I will tell you it worked .
                    I have been told by several Amateurs that the last week I've
                    sounded better than ever on Echo-Link .
                    To bad I had to go through so much to get the service I paid
                    for . I am happy with what I have now .

                    KD8BIG
                    Mark







                    --- In WestMichiganHams@yahoogroups.com, StraitMD4@... wrote:
                    >
                    > Hi all,
                    > I would like to thank you all for the advice and help you have
                    given me . I'm hoping to have uninterrupted service soon .
                    > 73's
                    >
                    Mark "KD8BIG"
                    >
                    > -------------- Original message --------------
                    > From: Tom Nickisch <w8amz@...>
                    > Hi Mark,
                    >
                    > Your problem should be soon taken care of. I contacted a friend of
                    mine, a senior technician at Comcast. He is now looking into
                    getting your problem corrected, If there is anybody at Comcast that
                    can do it he can.
                    > As for amplifiers, that?s issue. At no time should it be
                    necessary to put in an amplifier. They legally obligated to provide
                    enough signal to maintain a minimum of 0db at each device such as
                    TV, modem for total of four devices. We always tried to provide 8-
                    12db at the ground block. Should the customer need to run more
                    devices then they have to provide for that by law also. Now,
                    unfortunately a large number of the technicians there do not have
                    the understanding for RF like we do. But there are a few that do.
                    >
                    > Scott Christmas will be checking into this, he may not be the one
                    coming out, but he will follow up and see that it gets resolved. He
                    is stuck working in the head-in for the next few weeks.
                    >
                    > I have been instructed to give you or anyone else that may be
                    having this problem his direct Nextel number. You or anybody else
                    who needs his number can give me a call @ 231-767-1095 and will be
                    happy to pass it on.
                    > They actually do want the problem fixed, they realize the
                    competition is coming.
                    >
                    > 73?
                    > Tom W8AMZ
                    >
                    >
                    > StraitMD4@... wrote:
                    > Hi all ,
                    >
                    > The Tech showed up . Went through every thing I did . Not wanting
                    to believe that I checked everything and that I had a suggestion to
                    a remedy. She packed up and left.
                    > I'm Still having problems . She had no idea what to do .
                    > She did call Dennis Berens. He is on vacation this week . She said
                    they will have another tech come out tomorrow.
                    > This is the kind of service I've been dealing with from Comcast.
                    > Anyway, I would like to thank you all for your help and
                    suggestions.
                    > I guess I'll see what they do tomorrow. Maybe time to go to
                    Verizon.
                    > One would think I deserve a discount for bad service.
                    > 73's
                    > Mark
                    > "KD8BIG"
                    >
                    > -------------- Original message --------------
                    > From:
                    > If you get a good tech out there the problem will be fixed.
                    >
                    > My situation was noise coming from the lines messing with my 2
                    meter rigs. Ted Hawk came out first and could not find the problem.
                    Rather than give up he contacted another tech, Dennis Berens N8VWH.
                    I assisted Dennis using my trusty fox hunt gear and we found the
                    source. After it was corrected Ted called my cell phone and left me
                    his number to call him if I had any more problems.
                    >
                    > Better advise....hold off broadband until we get our WiFi service
                    in Muskegon.
                    >
                    >
                    >
                    > ----- Original Message -----
                    > From: Al Pepping
                    > To: WestMichiganHams@yahoogroups.com
                    > Sent: Monday, September 04, 2006 13:55
                    > Subject: Re: [WestMichiganHams] BroadBand Connection
                    >
                    >
                    > Hi Mark....welcome to the crowd. I live on a "fringe" leg of
                    Comcast, and had them out to check their end and everything was OK.
                    The best solution is to go down and buy yourself a preamplifier, but
                    you have to make sure it is "Bidirectional".. meaning it will allow
                    commands you send from your computer to get back to the net. I
                    bought mine, an RCA model DT100M at best Buy and paid around 30
                    dollars for it. Not only will it have enough gain to support
                    multiple computers, it will get rid of the "fuzzy channel" syndrome
                    as well. I have not had problem one with connecting after I
                    installed this preamp. Best advise....dont bother with
                    Comcast...it's a waist of time.
                    > This is a sure fix. I guarantee it..... KV8X
                    >
                    >
                    >
                    > -------Original Message-------
                    >
                    > From: muskegonjimquay
                    > Date: 09/03/06 23:01:19
                    > To: WestMichiganHams@yahoogroups.com
                    > Subject: [WestMichiganHams] BroadBand Connection
                    >
                    > Over the last few weeks I have had problems with the signal to my
                    > cable modem . I lose the signal to my modem but still have my
                    > digital cable .
                    > I have all new cabal "18 awg " and have eliminated splitters . I
                    > also tried running a direct line and not having ant televisions
                    > connected and still have a problem . I bought a new ethernet
                    cable .
                    > The other thing is I seem to lose my signal more during the hours
                    > from 9am-8pm. I do lose the signal through-out the night, just not
                    > as often . When I lose the signal it will be lost from anywhere 3-
                    10
                    > minutes. Then it comes back for a few minutes and goes away.
                    > Should I build an amp ? giving me a 10-15 db gain in signal
                    > strength or should I look at some thing else ? I did try another
                    > modem with no success.
                    > I called comcast and they say things look good at there end .
                    > They will send out a tech again . the tech seems to have problems
                    > diagnoseing the problem .
                    > I think it may be in the ISP's network port. They think other
                    > wise .
                    > 73's
                    > Mark "KD8BIG"
                    >
                    >
                    >
                    >
                    >
                    >
                    > Yahoo! Groups Links
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    > Internal Virus Database is out-of-date.
                    > Checked by AVG Free Edition.
                    > Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date:
                    8/25/2006
                    >
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