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Re: GatheringGround.com problems?

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  • Dan
    For kicks, I also made a geeklist about it at http://www.boardgamegeek.com/geeklist.php3?action=view&listid=11336 Please stop by and recommend the geeklist if
    Message 1 of 6 , Nov 9, 2005
      For kicks, I also made a geeklist about it at
      http://www.boardgamegeek.com/geeklist.php3?action=view&listid=11336

      Please stop by and recommend the geeklist if you have a moment.

      Thanks,
      Dan

      --- In Unity_Games@yahoogroups.com, "Dan" <frimp13@y...> wrote:
      >
      > Yes, I recently posted about this on the Geek at
      > http://www.boardgamegeek.com/thread/86170
      >
      > Thanks,
      > Dan
      >
      > --- In Unity_Games@yahoogroups.com, "Konstantinos E. Nikolaidis"
      > <knikolai@y...> wrote:
      > >
      > > Hello,
      > > Have you posted this on the geek? Best way to make them pay is
      > by
      > > telling every gamer out there.
      > > Thanks for the heads up.
      > >
      > > -K
      > >
      > > --- In Unity_Games@yahoogroups.com, "Dan" <frimp13@y...> wrote:
      > > >
      > > > After further communications with GatheringGround.com, it is
      > clear
      > > > that they are not willing to resolve the problems created by
      > their
      > > > errors. I have challenged some of the charges via my bank,
      but
      > am
      > > > unfortunately going to have to eat the return shipping on the
      > items
      > > > I didn't order because my bank won't challenge the charges
      until
      > > the
      > > > items are returned, and Gathering Ground refuses to pay for
      > their
      > > > error. This seems pretty unfair, since I'm being made to pay
      > for
      > > > their mistakes, but I evidently don't have any other options.
      > > >
      > > > The manager I spoke with at Gathering Ground, Jason, was the
      > rudest
      > > > and least accommodating customer service people I've ever
      dealt
      > > > with - he refused to admit that his company had made any
      > mistakes
      > > > even though I didn't receive the order for a month and there
      > were
      > > > numerous other problems with the order.
      > > >
      > > > Of the original order of $111.42, here's what happened:
      > > >
      > > > $46.71 was refunded for out-of-stock items (they were
      advertised
      > as
      > > > in stock, and I only found out that Axis & Allies was out-of-
      > stock
      > > > when my shipment arrived - a month later - without it)
      > > >
      > > > $10.21 was charged for items that were not delivered
      > > >
      > > > $20.65 was charged for items that I had cancelled before the
      > > > shipment was shipped but were delivered anyhow
      > > >
      > > > $33.85 is the amount of the order that was actually correct -
      > items
      > > > that I did order and were delivered
      > > >
      > > >
      > > > So they screwed up 70% of the order and got 30% of the order
      > > > correct. Even if you set aside the out-of-stock items, they
      > only
      > > > got 52% of the order correct and screwed up 48%.
      > > >
      > > >
      > > > I strongly advise against ordering any products from
      > > > GatheringGround.com - they offer extremely slow delivery,
      > multiple
      > > > errors, and the worst customer service I've ever dealt with.
      > > >
      > > > -Dan
      > > >
      > >
      >
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