779Fw: [SFI-l] State of the VCS Department
- Jan 14, 2014----- Forwarded Message -----
From: Reed Bates <vcs@...>
Sent: Tuesday, January 14, 2014 2:42 PM
Subject: [SFI-l] State of the VCS Department
Hello, my STARFLEET Friends. Thank you for electing me to be your Vice
I will get down to business. Here is the status of the VCS Department
My vice chief Jeremy Carsten and I have been very busy getting the VCS
Department up and running. At the time that the election results were
announcement, there weren't any staff under us in the SFI4U plan, just many
ideas to play around with, until Wayne Killough called me during the Austin
Comic Con (Nov. 24), where I was running a recruiting table for Starfleet,
and he decided that Membership Processing was moving back under VCS, along
with several other membership positions. Therefore, we switched gears into
high, and began to change the VCS plan.
This year started out with an overload of communication, because of wading
through several months of VCS emails that were backlogged in the system,
switching out email lists and passwords, and other electronic media contact
changes. It took a long time to set up filters and get the communications
organized. I am only just now beginning to be able to respond to emails at
Currently, we are working with Matt Ingles of membership processing to get
the lay of the land, and ideas for what he and his teams needs in the
future. We had a conference call with him last Monday, Jan. 6, and we look
forward to assisting with the membership processing teams to service your
memberships as fast as possible. The MP P.O. Box has changed to be closer
to Mr. Ingles, since he moved to a different state, so getting all the
documents and procedures changed is a priority task. We will also look
into other ways to speed up the packet process to get them mailed to the
members more timely. The problems will not be solved overnight nor are
they expected to be, but we all hope that they will smooth out in the near
Also, a BIG THANK YOU to Matt, and to the folks he worked with over in
CompOps, to bring the new membership rates and options online. That was a
huge task to get done by the first of the year that the VCS and CompOps
offices inherited. They were able to do this within the first few days of
the new year and new administration, even as the rest of us were getting
our permissions set up correctly. Great work!
Also on Monday, January 6, we spoke with Orientation Director Jason Schreck.
Mr. Schreck sends welcome messages to all new members, assists getting them
their SCC number prior to receiving their membership package and ID card,
and also points the members in a direction of a chapter near them. Jason
stands ready to assist all new members.
This week, we have scheduled more conference calls with Member Services
HelpDesk Administrator, Melissa Hadley, and with the Commandant of the
SFMC, Mike McGowan. I look forward to their insight into their positions
serving the Members.
I am working on a separate post about PetFleet, which hope to post later
We have been in communication with all the old Holodeck program heads. Most
are coming back to our new STARFLEET Program Development Office, some are
not. We will also post a separate email about which programs and the
details in the coming weeks. If you have any ideas for a program to
develop in STARFLEET, please contact myself and Jeremy Carsten, and we will
assist you with your ideas.
We are all working on reviewing and revising the Membership documents that
are on the Membership CD, which are provided to all new and renewing
members. This is priority project for the VCS Department, as the CD must
be maintained with the most current documents at all times so that the
Members have the most recent versions as well.
I am also in charge of compiling the Command Status Report (“CSR”), which
is the monthly report of the EC Departments (SFI staff) to the Admiralty
Board. We are in the process of collecting each EC departments’ reports
for the month of December and will compile them into the main CSR to send
it to the AB before the end of the month. My goal for getting the CSR to
the AB is by the 25th of each month.
In service to the Members,
Reed Bates, COMM
VCS, STARFLEET vcs@...
1-888-SFI-TREK (888-734-8735) Ext. 702
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