Understanding the commonality of terms your users are using
- Hi all - I wanted to ask this community if you can share any insights
from your own experience on a topic I've been considering of late.
Last fall I wrote up a blog post describing my attempts to understand
how "short" the "short head" of our search log is compared to the
I found that the amount of commonality at the top end of the search
log (i.e., the short head) is not as short as I've anecdotally heard
it described as.
But what I don't know is what a "normal" curve might really look like
- i.e., comparing this across multiple search solutions. I did
receive a few comments about this on the blog but not enough to
provide anything for a real comparison.
I'm thinking that if several members of this community could share an
analysis similar to what I did, it might be possible for the community
to establish some kind of benchmark that we could compare against.
I don't know if the size of the "short head" really impacts the users
of search directly, but from an administrative perspective, the
flatter the curve is, the harder it makes to really understand what
users are looking for and to try to work on improving search.
Can anyone share any experience or insight you might have from your
own search solution? For anyone who's consulted with clients - is it
feasible to share any insight you might have from multiple clients
about what this curve looks like (I don't think sharing that would
expose any proprietary information, would it?)?