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392Re: [SearchCoP] Re: People search and content search

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  • Lee Romero
    Nov 11, 2010
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      Thanks for the detailed insights, Tim - very useful.

      And, thanks, Lou for letting me distract you a bit :).


      On Tue, Nov 9, 2010 at 6:05 PM, tbwendt <tbwendt@...> wrote:
      > I've spend far too many hours thinking about People Search over the last 3 years!  I don't think I've found the secret sauce for people search yet - in my opinion, there is no perfect people search metaphor for all tastes.
      > We use a single box approach.  The results are formatting with Best Bets first, then People Best Bets, High value Content and then general search results.  Here is an ASCII rendering our search page
      > Web  |  SharePoint  |  Files   |  People  |  ERP
      > [james in material management    ]  [SEARCH BUTTON]
      > Best Bets
      > Leadership Portal
      > Material Management Site
      > Material Support Site
      > more...
      > People
      > James Smith, Manager, Supply Chain Management 555-1234
      > James Jones, Analyst, Supply Chain Management 555-2222
      > Fred Jones, Material Support 555-4444
      > more people...
      > Results for "james in material management"              displaying 2345 of 124,555
      > and so on...
      > The People Best Bets usually nail it.  The problem is that in the old employee directory, a user could enter a partial name.  This is in stark contrast to the relevancy model that allows "james in material management."  The relevancy model is great because it allows you to search on any piece of public, employee data such as phone number (employees love this), department or job title.
      > So for the 25% of our employees that search by a partial name, we provide that approach.  They can set it as a preference.  We also also add logic that does a string match if relevancy method returns no results.
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