Chief Minister Oommen Chandy formally inaugurated the 24x7 call
centre in his office this morning.
People can submit complaints or suggestions through the call
centre which can be accessed from all over the world.
Chief Minister told the media that the government was undertaking
this as a mission to increase the credibility in the system and people’s confidence in democratic governance. It might not be possible to redress all the complaints to the satisfaction of the complainants. However, the call centre would open up a forum to address their complaints and get a response. “People can also raise issues and give suggestions; and the government will listen.”
Mr. Chandy said that every complaint would be treated with the
importance it deserved. The cooperation of all departments of the government was required for that, and he hoped that they would cooperate to the fullest extent.
The call centre will function in three shifts. It can be reached
on the toll free number 1800 425 1076 . BSNL subscribers accessing the number locally need dial only 1076 while those dialing from abroad should add the STD code (0471 1076). Complaints can also be submitted in writing through the website www.keralacm.gov.in