Neighborhood Operations Team - Intern
Nextdoor's Neighborhood Operations Team helps users build stronger and safer communities by guiding them through the process of joining and starting Nextdoor neighborhood websites and then growing these websites to become important resources for their communities.
Nextdoor is looking for exceptional intern candidates for a 3-month paid internship with the opportunity of a permanent, full-time position for exceptionally strong performers. This is a great opportunity for smart individuals who have a passion for helping people gain experience in an early-stage startup environment.
As a Neighborhood Operations Intern, you'll play an important role in a fast-paced and fun venture-backed startup. You'll own the primary communications with users and will work closely with the product and engineering teams to advocate for improvements in the product and user experience.
Guide users through the steps of joining or starting a Nextdoor website for their neighborhood and helping it grow and become more active
Resolve user issues and questions in a timely and positive manner that builds loyalty to Nextdoor
Help develop and implement programs that enable Nextdoor to scale our efforts to support users.
Analyze user feedback and advocate for enhancements across the Nextdoor team, while also being the voice of the Nextdoor team to the community
Develop and constantly improve processes to support a growing number of neighborhoods
Analyze metrics to identify user pain points and develop creative solutions for them
BA/BS degree with a strong academic record
Demonstrated passion for helping users
Exceptional communication skills (written and verbal); strong listening and negotiation skills
Ability to quickly grasp technical concepts, analyze problems and implement creative solutions
Self-starter with ability to work independently and on multiple initiatives at the same time; excellent project manager
Cartography, marketing, SQL, or volunteer organizing experience a plus.
Fluency in Spanish or other languages a plus
All applicants must currently have a legal authorization to work in the United States without any sponsorship required.
Fully stocked kitchen
Casual, open office environment
Downtown SF location close to awesome food, shopping, and transit!
Interested candidates should email a cover letter and resume to gordon@...
, with the subject "Neighborhood Operations Team - Intern". Recent college graduates should also include a transcript.