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Stanford Parking & Transportation Services FT job - Transportation Operations Le

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  • ramsesmadou
    Hi everybody, Stanford s Parking & Transportation Services is looking for a Transportation Operations Lead Representative, my current position (I just got a
    Message 1 of 1 , Apr 22, 2011
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      Hi everybody,

      Stanford's Parking & Transportation Services is looking for a Transportation Operations Lead Representative, my current position (I just got a new position with in the department!). I would help train you for the position. The job is not planning center but is a great way into an interesting work place.

      The job description is below. This is a fantastic place to work with great people and interesting projects. If you have any questions about the position give me a call at 650-924-1237.

      To apply for the job follow the link below and type in the type in the key word: transportation or the Job ID 42198


      Ramses Madou, MURP

      Job Description:

      Transportation Operations Lead Representative

      Job ID
      Job Location
      Land and Buildings
      Job Category

      Date Posted
      Apr 5, 2011

      Salary Range: $53,100-$84,990. This position works under the direction of the Transportation Operations Supervisor in the Office of Parking & Transportation Services (P&TS). The Transportation Operations Lead Representative is responsible for the day-to-day operations of the charter services, including contract management, bus advertising program and assists with Marguerite (Stanford’s free shuttle service) operations duties as needed. Typical duties include providing outstanding customer service to our charter operations clients, vendor management, reporting usage by vendor and/or client, coordinating special event transportation, reviewing and paying vendors for services rendered.

      Other duties include but not limited to:
      • Producing utilization and operations reports on Marguerite and coordinating implementation of minor changes to the campus transportation system
      • Responding to customer complaints
      • Regularly reviewing the condition of charter and operations vendors and related services and coordinating remedial action when deficiencies are found
      • Providing customer information in addition to other tasks in the field associated with routine operation of campus transportation.
      • Data analysis of Marguerite system
      Understand Bay Area transportation options available to charter and Marguerite clients to enhance each transportation experience

      This position also provides support related to the Transportation Services sector of P&TS by assisting staff in a variety of tasks such as: conducting periodic systematic surveys, assisting in the organization of out-of-office events; providing assistance and backup to the TDM and Bicycle Programs and supporting customer service efforts with the Retail staff.

      This is a full-time position. Some duties will occasionally require working early morning, evening, and weekend hours.

      Working knowledge of the Microsoft Suite of applications, Adobe Acrobat and Illustrator, in addition to a demonstrated ability to learn new software programs. Working knowledge of basic office equipment including copier, FAX, multi-line phone system, printer and basic computer environment. Applicant must possess the ability to pay close attention to detail, show flexibility and demonstrate the ability to work with diverse clientele. Applicant must be able to schedule, prioritize, and maintain changing priorities of work. The Applicant must have excellent written and oral communication skills and judgment in following policies and procedures, using creativity as needed to solve problems. Applicant must have experience and be comfortable working in a team environment, effectively contributing as a member of the team. Cooperativeness and strong work ethic, including punctuality and attendance, are critical attributes required of this position. Must possess valid CA driver’s license. High school diploma or equivalent required.

      • Ability to develop concepts and programs fully and see them to successful completion
      • Ability to work with a diverse individuals at various administrative levels
      • Combination of education and experience that demonstrate the skills necessary to manage a charter services program in a complex University environment
      • Analytical, management, and communications skills required for the development and implementation of policies and programs
      • Strong verbal and written communications skills
      • Ability to deal tactfully and professionally with all members of a widely diverse campus community
      • Ability to work independently and manage multiple priorities in a high-pressure, results-oriented environment
      • Knowledge of the charter bus industry and bus transportation preferred
      • Familiarity with the Stanford campus or experience working in a campus-like environment preferred
      • Combination of education and experience that demonstrate the skills necessary to conduct data collection, data entry, data reporting and data analysis tasks
      • Demonstrated skill in coordinating implementation of projects involving many technical areas and many different players
      • Ability to read and work with a variety of maps, drawings and graphics
      • Strong analytical skills; detail-oriented; careful, conscientious worker
      • Demonstrated skill in the use of computerized spreadsheets, database programs, and graphics applications.
      • Ability to creatively resolve complaints and customer service issues with tact and diplomacy
      • Ability to work independently and as a part of a team
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