Transit Planner - Fixed Route Accessibility Coordinator
Posted: 05 Jun 2010 12:30 AM PDT
Job Title: Transit Planner - Fixed Route Accessibility Coordinator
Description: Veolia Transportation Services, Inc.
Location: Out-stationed Employee – San Francisco Municipal Transportation
Position: Transit Planner - Fixed Route Accessibility Coordinator
Salary: $17 - $25 per hour
Position Type: Exempt
Expected Start: Late July/Early August 2010
Responsibilities/Duties: Reporting to the Manager of Accessible Services
at the San Francisco Municipal Transportation Agency, this position is
responsible for policy review to provide optimum accessibility for seniors
and persons with disabilities to Muni’s fixed route transit operations.
The job includes evaluating Muni’s fixed route accessible service and
acting as SFMTA’s primary liaison to the senior and disabled communities.
The Transit Planner - Fixed Route Accessibility Coordinator is also the
primary liaison on Accessible Services to all SFMTA departments involved
in the operations and planning of fixed route service.
• Evaluating Muni bus and trolley coach routes and stops for accessible
service and recommending modifications to provide or improve access;
• Monitoring fixed route operations data, customer complaints, reviewing
central control communication logs, and conducting periodic customer
surveys to identify trends in accessible service and determine areas
needing attention or changes;
• Working closely with Accessibility Capital Projects Coordinator to
provide an operating perspective on specifications for all new Muni
vehicles, facilities and modifications.
• Working with the Training department on developing and updating the
training curriculum for Muni operators, station agents, and street
supervisors regarding their responsibilities under the ADA;
• Scheduling accessible services staff or disabled trainers to participate
in the modules of operator training related to accessibility;
• Evaluating impacts on accessibility from Service Planning proposals to
relocate bus stops; and coordinating with SFMTA Customer Services the
production of a monthly report on accessibility-related complaints.
This position is responsible for providing accessible transit information
both by telephone, email and in person to senior and disabled SFMTA
customers and represent SFMTA at public outreach events regarding these
services. At the request of social service agencies and others, the Fixed
Route Accessibility Coordinator schedules and oversee demonstrations of
vehicles and access equipment, as well as individual travel training
sessions to persons with disabilities who may need familiarization with
the use of specific access features.
This position is responsible for coordinating community participation and
facilitating the SFMTA - Muni Accessibility Advisory Committee, which is
made up of senior and disabled user-experts, transit labor union staff,
advocacy agency representatives and others passionate about transportation
equity and inclusion issues. This committee meets at least once a month.
There are also frequent field visits with the committee members to
evaluate and provide input on new programs, equipment or facilities. This
position also oversees the awards programs for exceptional SFMTA employees
who are recognized for their performance in serving the senior and
Work hours are generally 8:30 a.m. to 5 p.m., Monday through Friday, in
the SFMTA Accessible Services Office located at One South Van Ness Avenue,
Seventh Floor, San Francisco, CA 94103. Hours may vary at times due to
need for public outreach activities outside of normal working hours.
Candidate Profile: The ideal candidate is a collaborative relationship
builder who works closely and effectively with City and Agency staff,
elected officials, contractors, transportation providers and seniors and
persons with disabilities. The candidate has the ability to exercise
responsibility and work with limited direction; gather, organize, and
analyze statistical data; analyze problems, identify alternative
solutions, project consequences of proposed actions and implement
recommendations in support of goals; interpret and explain public transit
policies and procedures; make independent decisions and has knowledge of
pertinent Federal, State and local laws, codes and regulations.
Skills/Knowledge/Abilities: The person in this position must be dependable
and capable of communicating clearly at all times, orally and in writing,
and in all situations particularly when interacting with diverse groups of
people. Exceptional interpersonal skills and ability to work as part of a
team are a must. Must possess proficient computer skills including a
working fluency with MS Word, Excel, PowerPoint and Access. Knowledge of
the Americans with Disabilities Act (ADA) Title II requirements and
California State Accessibility requirements as they relate to transit
services and facilities is important.
Prior experience in the provision of transit services to seniors and
persons with disabilities or experience working at a community agency
addressing needs of seniors and persons with disabilities is desirable.
Must have effective problem solving, negotiation, communication skills,
and an understanding of the project development process, including policy
development, operational planning, consumer input and policy board review
and approval. Past experience or exposure to governmental affairs or
governmental relations would also be helpful.
1. Possession of a baccalaureate degree from an accredited college or
university is mandatory;
2. Two (2) years of transit planning and/or transportation planning
3. Possession of a Master’s Degree from an accredited college or
university in City Planning, Transportation, Transportation Engineering,
Public Administration, Economics, Government Affairs or other closely
related field is preferred.
Previous work with the disability community, preferably directly with the
provision of public transportation is a plus. Experience working in a
fast-paced work environment is also favorable.
To apply please submit your resume and cover letter / supplemental
Annette Williams, Manager
Accessible Services Program
San Francisco Municipal Transportation Agency
One South Van Ness, Seventh Floor, #7104
San Francisco, CA 94103
Firm Name: SFMTA
Firm Website: www.veoliatransportation.com www.sfmta.com
Location: 1 South Van Ness Avenue
Start Date: July 2010
Contact Name: Annette Williams
Contact Email: annette.williams@...
Contact Phone: (415) 701-4485
Date Submitted: June 4, 2010
Job Type: Permanent
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