FT job - Oakland - MTC - Translink Senior Program Coordinator
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TRANSLINK® SENIOR PROGRAM COORDINATOR
Senior Program Coordinator
Traveler Coordination and Information Section (TCI)
SALARY RANGE: Grade IX in the Salary Plan: $98,640 to $126,267 per year
About This Position:
Under general direction of the TransLink® Program Director and TCI Section
Director, serve as one of three Senior Program Coordinators and as a
member of the TransLink® leadership team. Key responsibilities include
overseeing the execution of tasks related to the implementation and
operation of the TransLink® fare payment system; working closely with
staff from participating transit agencies and the TransLink® Contractor;
coordinating the work of consultants; collaborating with MTC’s other
TransLink® Senior Program Coordinators; and supervising staff. MTC is
seeking someone who is experienced in transit system, smart card
operations and project management, is flexible about work assignments, is
comfortable with the difficulties of a complex project – technically and
institutionally – and enjoys creative problem solving. This TransLink®
Senior Program Coordinator will assist in charting the long-term vision
for TransLink® and participate in some anticipated governance and
organizational changes expected in the coming year.
Key tasks may include the following: implementing TransLink® on additional
transit agencies; expanding TransLink® to additional services (e.g.
parking meters and garages); managing agency-led upgrades; supporting
system life replacements; monitoring operation of the TransLink® system
and trouble-shooting problems; managing contracts and budgets; developing
policies, strategies, and analyses for both technical and policy issues;
facilitating involvement of staff from transit agencies in program
management; and representing the project in various official capacities.
The tasks will involve supervising two to four staff, overseeing
consultants, working with staff from transit agencies and/or the TransLink
Contractor, preparation of analyses, and collaborating with the TransLink
leadership team, which- includes the TransLink Program Director, the other
TransLink Senior Program Coordinators and the TCI Section Director.
TransLink is the regional transit fare payment system for San Francisco
Bay Area transit agencies. When fully implemented, transit riders will be
able to use the TransLink® smart card to ride any transit agency in the
nine-county San Francisco Bay Area. The TransLink® card stores value,
which cardholders can use on any participating agency. TransLink® is
currently operating on five transit agencies: AC Transit, Golden Gate
Transit and Ferry, San Francisco Municipal Transportation Agency (SFMTA),
Bay Area Rapid Transit District (BART) and Caltrain. The system will
expand to two additional agencies in the coming months (San Mateo County
Transit District and Valley Transportation Authority). Smaller transit
agencies will be brought on board in the next two years. More than two
dozen agencies will accept the card when TransLink® is fully implemented.
Additional information about TransLink® is available in Attachment 1 or at
Education: Completion of a bachelor's degree from an accredited college or
university, as listed in the Higher Education Directory, in an appropriate
discipline related to the position, such as engineering, urban planning,
transportation planning, public policy or public administration. A
master’s degree is preferred. (Applicants with a degree issued from an
institution outside the United States must have their transcripts
evaluated by an academic accrediting service and provide proof of
equivalency along with the application.)
Experience: Three years of professional experience in an appropriate field
related to this position with a master’s degree. Alternatively, four years
of relevant experience with a bachelor’s degree; or an equivalent
combination of education and experience.
Knowledge of: Principles and practices of project management and contract
management, electronic payment systems and/or intelligent transportation
systems; public transportation system operations; transportation program
administration; policy analysis; interrelationships among government
agencies; techniques to facilitate inter-agency coordination; program and
contract development and procurement, analysis, administration and
evaluation; and quantitative analysis.
Ability to: Work effectively as a leader of a project team and as a member
of a leadership team; synthesize technical issues into accessible layman’s
terms; analyze problems, develop strategies and make practical
recommendations; supervise staff; manage consultant contracts and monitor
quality of work; prepare correspondence and reports; facilitate the
engagement of multiple stakeholders in decision-making processes; adjust
to rapidly changing situations and priorities; prepare and make
presentations to a wide variety of audiences including policy boards;
attend evening meetings as required; work independently; communicate
clearly and concisely, both orally and in writing; use initiative and
sound judgment within established procedural guidelines; establish and
maintain effective working relationships; and develop consensus among
local agencies and consultants on various issues.
Under direction of the Program Director and Section Director, and in
collaboration with the other Senior Program Coordinators, this Senior
Program Coordinator will perform the following tasks:
Lead detailed strategy for deployment of TransLink on remaining transit
agencies in the Bay Area. Consider complexities (numerous unique fare
policies, multiple bus yards and relatively low patronage) and recommend
streamlined approach to allow for expedited delivery. Oversee
implementation including requirements for participation, equipment
installation, software development and testing, integration of TransLink
with agency-specific fare collection equipment, management of schedule,
training of transit agency personnel, and refinement and development of
Oversee various aspects of the new initiatives (approximately $35 million
in new work) that were included in the assignment to the new TransLink
Contractor, Cubic Transportation Systems. These initiatives include:
device memory upgrade, transition to contactless, period pass accumulator,
employer program, SFMTA station faregate equipment replacement and SFMTA
parking. In close consultation with the contractor, MTC staff and
consultants, evaluate and negotiate cost proposals, develop change orders,
monitor schedule adherence, verify technical compliance, review invoices
and inspect and test final product to make sure it meets the requirements
called out in each of the respective change orders.
If determined to be a priority by the TransLink® Management Group, oversee
key aspects of the TransLink® program’s expansion to non-transit
functions, e.g. acceptance of TransLink® as payment at parking meters,
parking garages, parking lots, retail stores, etc.
Support strategic planning for the TransLink® program to facilitate the
program’s achievement of short-term milestones and long-term success.
Develop or support development of policies, strategies, and analyses for
both technical and policy issues, such as:
Expansion of TransLink® to the remaining transit agencies in Bay Area
[discussed in Task #1]
Support for new initiatives that are part of the Assignment Agreement with
Cubic [discussed in Task #2
Integration of TransLink® with parking and other non-transit applications
[discussed in Task #3].
Defining a smart card migration path, including addressing industry-wide
changes, interoperability with other smart card payment programs.
Development of initiatives to increase customer use and customer
Development of long-term strategy for operations and management of the
TransLink® program; and
Definition of an appropriate role for MTC in the long term.
Manage portions of the TransLink® Design Build Operate Maintain (DBOM)
Contract in consultation with Program Director/other TransLink® Senior
Program Coordinators. This includes, but is not limited to, monitoring
contractor compliance with key performance indicators, system testing,
ensuring adherence to requirements for revenue-ready certification,
enforcing terms and conditions, reviewing invoices, interpreting contract
requirements, reviewing program design documents, managing contract change
orders, and managing communications with the contractor.
Engage staff from the participating transit agencies on program operations
and oversight issues. This includes, but is not limited to, facilitating
meetings on key issues, representing MTC’s interests as a member of
staff-level TransLink® committees, serving as a liaison to one or more
specific transit agencies, presenting information about implementation and
operation issues to stakeholder groups, and facilitating the participation
of additional agencies in the TransLink® program.
Supervise two-four staff including ensuring timely completion of
assignments; balancing workload across project team members; allocating
staff resources to address critical issues; completing performance
evaluations for direct reports; and overseeing staff recruitments.
Oversee key aspects of MTC’s responsibilities related to the operation and
maintenance of the TransLink® system. This includes, but is not limited
Monitoring the performance of TransLink® equipment.
Monitoring aspects of the performance of the TransLink® system “back-end,”
i.e., transaction processing, financial settlement and reporting systems.
Management of design, development and testing of software and system
Troubleshooting (diagnosis and resolution) of system performance problems.
Development and management of appropriate and effective disaster recovery
Work with the Program Director/other TransLink® Senior Program
Coordinators to represent the project to the Commission, the TransLink®
Consortium, transit agency policy boards, the media, national
organizations and the public; advocate TransLink’s interests in policy
development and legislative efforts at the state and federal level; and
represent MTC in coordination with state and national efforts, as needed.
Other duties as assigned. The TransLink® program continues to evolve as it
expands to new transit agencies and attracts additional customers. As the
program evolves, the Senior Program Coordinator is expected to be
responsive to new issues by assuming additional responsibilities,
adjusting priorities, re-allocating staff resources, and/or recommending
other solutions for addressing new opportunities and challenges.
INSTRUCTIONS TO APPLICANTS:
This announcement remains open until 4:00 p.m., Wednesday, October 7,
Supplemental Background Information:
Prepare a brief written summary addressing the areas below. The totality
of your responses should be limited to a maximum of two pages, preferably
typewritten on 8-1/2” x 11” paper in 12 point font.
Please be sure your experience directly relates to this position;
reference the organization where you acquired the relevant experience.
1. Describe your interest in the TransLink® program and this
position. Clarify your commitment to this position and motivation for
joining the TransLink® project staff.
2. Describe any professional experience where you were responsible
for the design, development, installation and/or management of an
implementation of a major technology or other complex project. Describe
your position in the project, your role in developing and implementing
strategic recommendations, steps taken to complete the project, experience
in managing time, resources and people, and what experience(s) you took
away with you.
3. In order to promote growth within the TransLink program, we are
always looking for opportunities to expand the functionality beyond the
typical transit user. UC Berkeley has a student ID card known as the Class
Pass. This card has a picture of the student, smart card functionality for
secure entry into various buildings, magnetic stripe for debit card
transactions (UC Berkeley not banking) and a sticker to allow free rides
on AC Transit. MTC is evaluating the possibility of combining this
functionality with that of the TransLink card so students can use their
Class Pass for free rides on AC Transit and ride other transit in the Bay
Area using their e-purse and other products. Describe how you would
conduct a trade off study to determine whether this is a viable program
considering technical challenges, cost and other factors. Provide a
recommendation based on your quick review of the situation whether to
proceed with this program. As part of the recommendation, provide the next
steps in the process.
To receive an announcement and application form, contact MTC at the Job
Hotline, (510) 817-5818, or email jobhotline@.... Leave your
contact information and indicate which job announcement you are
requesting. Applications can also be downloaded (PDF). Applications not
submitted on MTC forms or not including all required materials will not be
Submit an MTC Application, cover letter, current resume, and responses to
the supplemental questions to: Human Resources Office, Metropolitan
Transportation Commission, 101 Eighth Street, Oakland, CA 94607.
Faxed/emailed applications will NOT be accepted.
EMPLOYEE SELECTION PROCESS:
This Job Announcement sets a cut-off date and time for the receipt of
applications. Applications will be reviewed as promptly as possible
following the cut-off date. Those candidates whose applications show the
best combination of training, experience, knowledge, and ability relevant
to the position will be invited for an interview.
Interviews will be conducted by a panel whose members are acquainted with
the requirements of the position. At the conclusion of the interviews, the
panel will rate the candidates. The Executive Director may offer the
position to the best-qualified candidate.
After the position has been offered and accepted, all other applicants
will be notified promptly of the filling of the position. The panel will
recommend which of the candidates interviewed but not selected will
constitute an "eligibility" list, which will remain in effect for six
months. In the event the same, or very similar position becomes available
during that period, the list may be used for further selection.
In the event that a suitable candidate is not found, the position will be
reopened for further recruitment.
The initial six months of service in this position constitute a probation
period. The purposes of probation are to assist the employee in adapting
to the new job, to evaluate the employee’s performance relative to
continuation in the position, and to provide for corrective measures when
performance is deficient.
MTC staff employees are paid based on an adopted salary schedule. The
cited grade for this position consists of eleven steps with intervals of
approximately 2½% available for merit progression.
THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO EMPLOYEES OF MTC
Health Benefits Insurance through the Public Employees’ Retirement System
(100% MTC-paid employee and dependent coverage, depending on health plan
Agency-paid Dental Insurance (dependent coverage shared by the employee
Agency-paid Vision Care Insurance, employees only (no dependent coverage).
Agency-paid Life, AD&D, and Long Term Disability Insurance.
Eleven paid holidays per year.
One day per month paid vacation leave; for each year of service, an
additional day per year is granted to a maximum of 25 days per year.
One day per month paid sick leave, with no limit to the amount of sick
leave that can be accumulated. (May cash out up to 240 hours of
accumulated sick leave upon separation from the Agency.)
Personal Business leave; up to three (3) days per year depending upon date
Monthly Transit/Parking Subsidy.
Public Employees Retirement System (PERS); employee contributes a portion
of gross salary on a pre-tax basis.
Alternative payroll savings plans (tax-deferred deferred compensation
plans, two credit unions).
Voluntary participation in employee-paid pre-tax dependent care and
flexible spending accounts;
Supplemental life insurance
QUALIFICATION FOR EMPLOYMENT IN THE UNITED STATES:
The selected candidate will be required to provide verification of his/her
identity and evidence of having legal authorization to work in the United
States prior to beginning employment. The selected candidate must maintain
his/her employment eligibility status and will be responsible for
notifying MTC of any changes.
MTC conducts background checks to verify information included in the
candidate’s application, resume and supplemental materials.
CALIFORNIA DRIVER’S LICENSE:
A valid California Driver’s License is required, as MTC employees may be
expected to operate an automobile in the performance of assigned duties.
Exceptions to this policy will be reviewed on a case-by-case basis to
accommodate special needs.
MTC IS AN EEO/AA EMPLOYER:
The Metropolitan Transportation Commission is a non-discriminatory
employer. MTC provides all employees and applicants with an equal
opportunity in every aspect of the employment experience regardless of
race, color, religion, sex, age, national origin, physical handicap,
medical condition, or marital status. This policy is implemented through
an ongoing affirmative action program to ensure maximum opportunity to
participate in the Commission's programs.
The Metropolitan Transportation Commission is a regional
transportation-planning agency created by the legislature pursuant to
Government Code Sections 66500 et seq. to provide coordinated
transportation development for the nine-county Bay Area.
TransLink® Program Description
TransLink is the regional transit fare payment system for San Francisco
Bay Area transit agencies. The TransLink card stores value, which
cardholders can use on any participating agency. TransLink is currently
operating on five transit agencies: AC Transit, Golden Gate Transit and
Ferry, Bay Area Rapid Transit District, San Francisco Municipal
Transportation Agency and Caltrain. The system will expand to two
additional agencies in mid-2010 (San Mateo County Transit District and
Santa Clara Valley Transportation Authority). More than two-dozen agencies
will accept the card when TransLink is fully implemented. Additional
information about TransLink is available at www.translink.org.
The TransLink® system is one of the most technologically advanced fare
payment systems in the United States. The system allows daily settlement
of funds between multiple participants, supports both contact and
contactless transactions, supports multiple “purses” on the smart card,
and already supports a multitude of fare policies and business rules, e.g.
flat fares, distanced-based fares, zone-based fares, etc. At full
implementation, the TransLink® system is expected to serve more than
500,000 transit riders every day, process about 420 million transactions
per year, and automatically settle about $300 million in fares between
MTC and San Francisco Bay Area transit agencies have formed the TransLink®
Consortium to jointly oversee the implementation and operation of the
system. The policy board for the Consortium is the TransLink® Management
Group, which includes executive officers of the participating agencies.
MTC holds a contract with Cubic Transportation Systems to design, build,
operate and maintain (DBOM) the TransLink® system. The program is in the
third year of a 13-year period of performance for operations.
TransLink® is the centerpiece of MTC’s Transit Coordination Implementation
Plan. Once TransLink® is available on all major transit agencies and the
system’s operation is stable, the transit agencies are expected to have
direct responsibility for the program operations. MTC’s ongoing role will
evolve from day-to-day project manager to one that addresses regional
priorities and provides more long-term policy guidance.
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