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Transit Planner – Fixed-Route Accessibility Coordinator (San Francisco, CA)

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  • Steve Adams
    Transit Planner – Fixed-Route Accessibility Coordinator Location: Out-stationed Employee – San Francisco Municipal Transportation Agency Position:
    Message 1 of 1 , Nov 17, 2008
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      Transit Planner – Fixed-Route Accessibility Coordinator
      Location: Out-stationed Employee – San Francisco Municipal
      Transportation Agency
      Position: Full-Time, Temporary Assignment December 2008 to August 2009
      / Part Time Employment Considered After August 2009
      Transit Planner – Fixed-Route Accessibility Coordinator
      Salary: $17 - $25 per hour
      Position Type: Exempt

      Responsibilities/Duties: Reporting to the Manager of Accessible
      Services at the Municipal Transportation Agency, this position is
      responsible for policy review to provide optimum accessibility for
      seniors and persons with disabilities to Muni's fixed route transit
      operations. The job includes evaluating Muni's fixed route accessible
      service and acting as Muni's primary fixed-route liaison to the
      disabled community.

      The Fixed Route Accessibility Coordinator will be responsible for
      providing accessible transit information both by telephone and in
      person to disabled and senior Muni customers and represent Muni at
      public outreach events regarding these services. At the request of
      social service agencies and others, the Fixed Route Accessibility
      Coordinator will schedule and oversee demonstrations of vehicles and
      access equipment, as well as individual travel training sessions to
      persons with disabilities who may need familiarization with the use of
      specific access features.

      This position is responsible for staffing the Muni Accessibility
      Advisory Committee, which is made up of senior and disabled riders and
      others advocating for the needs of these riders. This committee meets
      at least once a month. There are also frequent in-the-field visits
      with the committee members to evaluate and provide input on new
      equipment, facilities or programs. This individual oversees the awards
      programs for exceptional Muni employees who are recognized for their
      performance by disabled and senior passengers.

      This staff person is the primary liaison on Accessible Services to all
      Muni departments involved in the operations and planning of
      fixed-route services. Tasks will include:
      • Evaluating existing and proposed Muni bus and trolley routes and
      stops for accessible service and recommending modifications to provide
      or improve access;
      • Monitoring fixed route operations data, customer complaints,
      reviewing central control communication records, and conducting
      periodic customer surveys to identify trends in accessible service and
      determine areas needing attention or changes;
      • Working closely with SFMTA's Accessibility Capital Projects
      Coordinator to provide an operating perspective on specifications for
      all new Muni vehicles, facilities and accessibility features.
      • Working with the SFMTA's Training department to develop and update
      the training curriculum for Muni bus and train operators, station
      agents, and street supervisors regarding their responsibilities under
      the ADA;
      • Scheduling accessible services staff or disabled trainers to
      participate in the modules of operator training related to accessibility;
      • Evaluating and reporting possible impacts to system accessibility
      from Service Planning proposals to relocate bus stops; and
      coordinating with Passenger Services the production of a monthly
      report on accessibility-related complaints.

      Work hours are generally 8:30 a.m. to 5 p.m., Monday through Friday.
      Work location is the SFMTA Accessible Services Office located at One
      South Van Ness Avenue, Third Floor, San Francisco, CA 94103. Hours may
      vary at times due to need for public outreach activities outside of
      normal working hours.

      Candidate Profile: The ideal candidate will possess collaborative
      relationship building skills and will work closely and effectively
      with City and Agency staff, elected officials, contractors,
      transportation providers, seniors and persons with disabilities and
      other members of the community. The candidate must be responsible,
      self-motivated and work with limited direct supervision; must be
      capable of gathering, organizing, and analyzing statistical data; must
      analyze problems, identify alternative solutions, project consequences
      of proposed actions and implement recommendations in support of goals;
      interpret and explain public transit policies and procedures; make
      independent decisions and have knowledge of pertinent federal, state
      and local laws, codes and regulations.

      Skills/Knowledge/Abilities: The person in this position must be highly
      dependable and capable of communicating clearly at all times, orally
      and in writing, and in all situations particularly when interacting
      with diverse groups of people. Exceptional interpersonal skills and
      ability to work as part of a team are a must. Must possess proficient
      computer skills including a working fluency with MS Word, Excel,
      PowerPoint and Access. Knowledge of the Americans with Disabilities
      Act (ADA) Title II requirements and California State Accessibility
      requirements as they relate to transit services and facilities is

      Prior experience in the provision of transit services to seniors and
      persons with disabilities or experience working at a community agency
      addressing needs of seniors and persons with disabilities is
      desirable. Must have effective problem solving, negotiation,
      communication skills, and an understanding of the project development
      process, including policy development, operational planning, consumer
      input and policy board review and approval. Past experience or
      exposure to governmental affairs or governmental relations would also
      be helpful.

      Educational/Experience Requirements:
      1. Possession of a baccalaureate degree from an accredited college or
      university is mandatory;
      2. Two (2) years of transit planning and/or transportation planning
      experience; OR
      3. Possession of a Master's Degree from an accredited college or
      university in Planning, Transportation, Transportation Engineering,
      Public Administration, Economics, Government Affairs or other closely
      related field is preferred.

      Previous work with the disability community, preferably directly with
      the provision of public transportation is a plus. Experience working
      in a fast-paced work environment is also favorable.

      To apply, please submit your resume with a cover letter / supplemental
      statements to:
      Ms. Annette M. Williams, Manager
      Accessible Services Program
      San Francisco Municipal Transportation Agency
      One South Van Ness, Third Floor, #1109
      San Francisco, CA 94103-5415

      (415) 701-4485


      EOE/M/F/V/D www.veoliatransportation.com
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