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MTC Job Announcement: Translink Senior Program Coordinator

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  • Dayana Salazar
    Hello MTC has an open position for a Translink Senior Program Coordinator in our Traveler Coordination and Information (TCI) Section. This position will
    Message 1 of 1 , Nov 3 1:49 PM
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      MTC has an open position for a Translink Senior Program Coordinator in our Traveler Coordination and Information (TCI) Section.   This position will serve as the lead coordinator, liaison and facilitator for the Translink consortium.  He/she will work with other staff to facilitate the design, build, operation and maintenance of the Translink program. 
      The closing date is Monday, November 29, 2004.
      Please ensure that this position is posted or disseminated to interested parties.  The position is located in the Oakland CA, bay area.
      For more information please go to our web site at www.mtc.ca.gov.
      If there are any questions or further information is needed you can contact me at (510) 464-7721.
      Thank You
      Ann Macaulay, PHR
      Human Resources 
      (510) 464-7721






      CLASSIFICATION:   Senior Program Coordinator

                                          (Traveler Coordination and Information Section)


      VACANCIES:            One


      DESCRIPTION:         The TransLink Senior Program Coordinator is responsible for managing, coordinating, implementing, operating and evaluating a significant number of activities within the TransLink program. On behalf of MTC, serve as lead coordinator, liaison and facilitator for TransLink Consortium. Coordinate with other TransLink Senior to facilitate the design, build, operation and maintenance of the TransLink program. Provide day-to-day supervision and direction to professional, technical and office support staff, and consultants/ contractors who work in assigned program areas.

      The TransLink card, which is based upon a contactless smart card technology, is a single instrument that will be used to pay fares on transit systems throughout the San Francisco Bay Area. It is designed to meet the fare collection needs specific to each transit operator as well as inter-operator fares and transfers.  MTC, in its capacity as the TransLink Program Manager, is responsible for managing and administering the project on behalf of the TransLink Consortium.

      The TransLink Consortium is the forum for joint agency decision-making to implement TransLink. The six transit operators, who participated in the Phase 1 demonstration, and MTC, are the charter members of the Consortium. It is anticipated that other Bay Area transit operators will join the Consortium as well.  The Consortium established the TransLink� Management Group (TMG) for significant decision-making and the TransLink� Operating Group (TOG) for oversight of day-to-day operations and recommendations to the TMG. The TMG created three committees, (Schedule, Finance, and Design Review and Implementation), to provide staff level expertise and support to the TOG.



      SALARY RANGE:     Grade IX in the Salary Plan:  $ 86,793 to $ 111,102/Year.



      QUALIFICATIONS:   Education:  Completion of a Bachelor's degree from an accredited college or university, as listed in the Higher Education Directory, in an appropriate discipline, such as urban planning, transportation planning, engineering, public policy or public administration.  (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with the application.)  A Master�s degree is preferred.


                                          Experience:  Three years of professional experience in an appropriate field related to the position with a Master�s Degree.  Alternatively, four years of relevant experience with a Bachelor�s Degree; or an equivalent combination of education and experience. 


                                          Knowledge of:   Principles and practices of transportation program administration, policy analysis, project management and control; intelligent transportation systems and/or electronic payment systems; interrelationships among government agencies; techniques to facilitate inter-agency coordination; program and contract development, analysis, administration and evaluation; quantitative analysis.


                                          Ability to:  Analyze problems, develop strategies and make practical recommendations; prepare correspondence and reports; prepare and make presentations to a wide variety of audiences, including policy boards; attend evening meetings as required; work independently; communicate clearly and concisely, orally and in writing; use initiative and sound judgment within established procedural guidelines; manage consultant contracts and work; establish and maintain effective working relationships; and develop consensus among local agencies and consultants on various issues.




      ASSIGNMENTS:       Under the direction of the Section Manager, the TransLink Senior Program Coordinator will perform the following tasks:

      1.      Serve as project liaison to TransLink Consortium and its members. Support the ongoing work of the Consortium, including its decision-making, ongoing business, and adopted procedures. Serve as lead staff to the TransLink Management Group (TMG) and the TransLink Operating Group (TOG). Coordinate development of TMG and TOG agendas and materials.

      2.      Ensure strategic issues are identified, escalated and resolved with appropriate stakeholders, including Consortium leadership and MTC management.  Strategic issues to address could include contractor performance, funding, and coordination of related items between various sub-committees.

      3.      Develop goals, milestones and strategic recommendations for TransLinkConsortium. Manage timely decision-making of the Consortium through management of Consortium milestone schedule. Collaborate with Consortium consultant(s).

      4.      Support Consortium committee activity (Schedule, Finance, and Design Review and Implementation) to deliver project milestones. Manage workflow and priorities for requests for staff support from sub-committees. Efforts include organizing staff support of subcommittee meetings, keeping subcommittee chiefs apprised of project status, and coordinating Consortium participation in contractor meetings.

      5.      Supervise development and adoption of policies, including operating rules, card distribution strategy, commercial banking strategy, and marketing.  Manage development of contract deliverables related to operations and policy.

      6.      Direct elements of project administration. Manage overall funding, budgeting and grant management strategies.  Supervise staff managing transaction processing, settlement, and audits.

      7.      Coordinate responsibilities with TransLink senior responsible for contract management. 

      8.      Manage staff. Supervise overall work assignments and work flow. Ensure that staff assignments are evenly balanced to meet Consortium needs.  Identify shortfalls/gaps in resources and recommend solutions.

      9.      Along with other TransLink Senior, represent the project to the commission, transit agency policy boards, the media, national organizations and the public. Advocate TransLink interest in policy development and legislative efforts at the state and federal level. Represent MTC in coordination on state and national efforts, as needed. 

      10.  Other duties as assigned. Support other duties, as appropriate.



      TO APPLICANTS:    Supplemental Background Information:  Prepare a brief written summary addressing the areas below.  Your responses should be limited to a maximum of two pages, preferably typewritten on 8-1/2� x 11� paper.  Please be sure your experience directly relates to this position; reference the organization where you acquired the relevant experience.



      1.      Provide an example of where you were responsible for the design, development, installation or management of an implementation of a major technology project.  Describe your position in the project, your role in developing and implementing strategic recommendations, steps taken to complete the project, experience in managing time, resources and people, and what experience you took away with you.


      2.      Provide an example of your experience with facilitating collaborative decision-making in a multi-organizational environment.  Describe your role, the approach(es) you used to reach decisions, whether the decisions were made in a timely manner and if the decisions provided the desired outcomes.


      3.      What has been the most challenging professional assignment you have experienced?  Why was this assignment so challenging and what techniques did you use (project management, communication, conflict resolution, etc.) to achieve the desired results? What aspect of MTC�s position would you expect to be the most challenging and why?



       To receive an announcement and application form, contact MTC at the Job Hotline, (510) 464-7818, or email jobhotline@.... Leave your contact information and indicate which job announcement you are requesting.  Announcements and applications can also be downloaded from MTC�s website, www.mtc.ca.gov.   Applications not submitted on MTC forms or not including all required materials will not be considered.


      Submit an MTC Application, and a current resume to:  Human Resources Office, Metropolitan Transportation Commission, 101 Eighth Street, Oakland, CA 94607.  This announcement remains open until 5:00 p.m., Monday, November 29, 2004.  Faxed/emailed applications will NOT be accepted.






      This Job Announcement sets a cut-off date and time for the receipt of applications.  Applications will be reviewed as promptly as possible following the cut-off date.  Those candidates whose applications show the best combination of training, experience, knowledge, and ability relevant to the position will be invited for an interview.


      Interviews will be conducted by a panel whose members are acquainted with the requirements of the position.  At the conclusion of the interviews, the panel will rate the candidates.  The Executive Director may offer the position to the best-qualified candidate.


      After the position has been offered and accepted, all other applicants will be notified promptly of the filling of the position.  As appropriate, the panel may recommend which of the candidates interviewed but not selected will constitute an "eligibility" list, which will remain in effect for six months.  In the event the same, or very similar position becomes available during that period, the list may be used for further selection.


      In the event that a suitable candidate is not found, the position will be reopened for further recruitment.





      The initial six months of service in this position constitute a probation period.  The purposes of probation are to assist the employee in adapting to the new job, to evaluate the employee�s performance relative to continuation in the position, and to provide for corrective measures when performance is deficient.





      MTC staff employees are paid on the basis of an adopted salary schedule.  The cited grade for this position consists of a total of eleven steps with intervals of approximately 2�% available for merit progression.





      1. One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.
      2. One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated.  (May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.)
      3. Eleven paid holidays per year.
      4. Personal business leave; up to three days per year depending upon date of hire.
      5. Public Employees� Retirement System (PERS); the total contribution paid by MTC.  PERS is in lieu of employee contribution to the Social Security System.
      6. Health Benefits Insurance through the Public Employees� Retirement System (dependent coverage shared by the employee and MTC).
      7. Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC).
      8. Agency-paid Vision Care Insurance, employees only (no dependent coverage).
      9. Agency-paid Life, AD&D, and Long Term Disability Insurance.
      10. Monthly Transit/Parking Subsidy.
      11. Alternative payroll savings plans (tax-deferred deferred compensation plans, two credit unions).





      The selected candidate will be required to provide verification of his/her identity and evidence of having legal authorization to work in the United States prior to beginning employment.  The selected candidate must maintain his/her employment eligibility status and will be responsible for notifying MTC of any changes. 





      MTC conducts background checks to verify information included in the candidate�s application, resume and supplemental materials. 





      A valid California Drivers License is required, as MTC employees may be expected to operate an automobile in the performance of assigned duties. Exceptions to this policy will be reviewed on a case-by-case basis to accommodate special needs.





      The Metropolitan Transportation Commission is a non-discriminatory employer.  MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, age, national origin, physical handicap, medical condition, or marital status.  This policy is implemented through an ongoing affirmative action program to ensure maximum opportunity to participate in the Commission's programs.


      The Metropolitan Transportation Commission is a regional transportation-planning agency created by the legislature pursuant to Government Code Sections 66500 et seq. to provide coordinated transportation development for the nine-county Bay Area.




      Dayana Salazar, Chair
      Urban and Regional Planning Department
      San Jose State University
      (408) 924-5854

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