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Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

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  • DR WILLIAM CORCORAN
    Glen, Thanks. What s a pinnacle event? Where did the term come from?   Take care,   Bill Corcoran   William  R. Corcoran, Ph.D., P.E. Nuclear Safety
    Message 1 of 27 , Sep 1, 2012
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      Glen,

      Thanks.

      What's a "pinnacle event?"

      Where did the term come from?
       
      Take care,
       
      Bill Corcoran

       
      William  R. Corcoran, Ph.D., P.E.
      Nuclear Safety Review Concepts Corporation
      21 Broadleaf Circle
      Windsor, CT 06095-1634
      860-285-8779
      William.R.Corcoran@...
      http://www.linkedin.com/in/williamcorcoranphdpe


      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

      Method: Mastering Investigative Technology

      Mindset: A good business issue investigation makes the despicable explicable.

      Memory: The harmful factors of every adverse event to date have included insufficient transparency.

      Mantra: Fix the nonconformities that resulted in the enormities.

       
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      From: "Mitchell, Glen" <gmitchel@...>
      To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
      Sent: Friday, August 31, 2012 9:31 AM
      Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

       
      I call these factors “Din’t thunk o’ dat”. 
      Weren’t the emergency generators that could have (were designed to) mitigated the extent of the accident at the Japanese power plant installed at the bottom of the sea wall?
      So what factors impacted the decision to not analyze the potential connection mixes for these Smart Meters?
      We are starting to learn how to use Joel Barker’s (of Paradigm Fame) “Implications Wheel” https://i-wheel.com
      (I do not have an investment in this comp! any J)
       
      This concept is an attempt to more fully understand and mitigate the bad, and accentuate the good impacts of decisions (changes) as the start of any planning efforts.
      If nothing else, it expands and documents the decision logic (view from the tunnel) that can serve as meaningful lessons to be learned if a “Din’t thunk o’ dat” bites.
       
      This tool could be an impressive improvement to the current ! processes for establishing Authorization Bases. The practice of stacki ng controls to “reduce the probability” of specific pinnacle event scenarios to 10 to the minus infinity, without inserting the logic that 100 admin controls @ 1/100/year probability results in a high probability that one of them will be penetrated each year, and once in a hundred years a high order negative consequence will occur .  Do the math with the number of barriers and controls involved in nuclear operations and Chernobyl, Texas City, Japan, etc. should not be such surprises.
       
      Glen
       
      From: Root_Cause_State_of_the_Pract! ice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
      Sent: Friday, August 31, 2012 7:08 AM
      To: RCSOTP1
      Cc: Industry Events
      Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
       
       
      Please scroll down for the link and the story then tell us the lessons to be learned.
       
      Take care,
       
      Bill Corcoran

       
      William  R. Corcoran, Ph.D., P.E.
      Nuclear Safety Review Concepts Corporation
      21 Broadleaf Circle
      Windsor, CT 06095-1634
      860-285-8779
      William.R.Corcoran@... m
      http://www.linkedin.com/in/williamcorcoranphdpe


      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

      Method: Mastering Investigative Technology

      Mindset: A good business issue investigation makes the despicable explicable.

      Memory: The harmful factors of every adverse eve! nt to date have included insufficient transparency.

      Mantra: Fix the nonconformities that resulted in the enormities.
       
      ****Internet Email Confidentiality Footer****
       
      Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In ! such case, you should destroy this message and notify the sender by re ply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
      ______________________________________________________________________________________________________________
      http://www.energycentral.com/news/en/25778567/
      ______________________________________________________________________________________________________________

      ComEd confirms smart meters involved in 'small fires'

      Aug 30 - McClatchy-Tribune Regional News - Gregory Karp C! hicago Tribune

       
      Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
       
      ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
      The news, reported by Crain's Chicago ! Business on Thursday, is the latest among recent concerns about the sa fety of the devices.
       
      Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.
       
      Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
       
      "ComEd cus! tomers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
       
      ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
       
      The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
       
      All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
       
      "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
       
      All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.
       
      ComEd said it is performing daily temperature scans on smart meters, helping it identify heat-related issues.
       
      The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
       
       


    • DR WILLIAM CORCORAN
      David, Ignoring the small fires is part of our culture. In some places it is called the Graded Approach.   Take care,   Bill Corcoran   William  R.
      Message 2 of 27 , Sep 1, 2012
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        David,

        Ignoring the small fires is part of our culture.

        In some places it is called "the Graded Approach."
         
        Take care,
         
        Bill Corcoran

         
        William  R. Corcoran, Ph.D., P.E.
        Nuclear Safety Review Concepts Corporation
        21 Broadleaf Circle
        Windsor, CT 06095-1634
        860-285-8779
        William.R.Corcoran@...
        http://www.linkedin.com/in/williamcorcoranphdpe


        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

        Method: Mastering Investigative Technology

        Mindset: A good business issue investigation makes the despicable explicable.

        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

        Mantra: Fix the nonconformities that resulted in the enormities.

         
        ****Internet Email Confidentiality Footer****
         
        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


        From: David Phillips <david.phillips@...>
        To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
        Sent: Friday, August 31, 2012 9:40 AM
        Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

         
        If you have a ‘small’ fire – you upset small voices; this could be an acceptable risk, if you have a ‘big’ fire you will upset big voices (corporate) and this has financial repercussions that could cost you your job. How much more effort will the person responsible for finding the root cause put in if they are also impacted by the outcome of their work – “big dogs bark loud; bite hard”.
         
        Have we become a society that accepts ignoring the little dogs? How can any thinking society allow small fires?
         
        David Phillips
        Manager – Supplier Quality EMEA
        The Toro Company
        Mobile: +44(0)7792933626
        Tel: +44(0)1279723444
        Email: david.phillips@...
         



        Hayter Limited Registered Office:
        Spellbrook, Bishops Stortford, Herts, CM23 4BU. United Kingdom
        Registered in England No: 5286686 LONDON
        WEEE Registration Number WEE/EC0085VZ


      • DR WILLIAM CORCORAN
        Gerry, Thanks. An army of luddites could not have done as much damage to the smart meter program as the advocates of it did by not jumping on the first
        Message 3 of 27 , Sep 1, 2012
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          Gerry,

          Thanks.

          An army of luddites could not have done as much damage to the smart meter program as the advocates of it did by not jumping on the first overheating event and wrestling it to the ground with a good root cause investigation.

           
          Take care,
           
          Bill Corcoran

           
          William  R. Corcoran, Ph.D., P.E.
          Nuclear Safety Review Concepts Corporation
          21 Broadleaf Circle
          Windsor, CT 06095-1634
          860-285-8779
          William.R.Corcoran@...
          http://www.linkedin.com/in/williamcorcoranphdpe


          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

          Method: Mastering Investigative Technology

          Mindset: A good business issue investigation makes the despicable explicable.

          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

          Mantra: Fix the nonconformities that resulted in the enormities.

           
          ****Internet Email Confidentiality Footer****
           
          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


          From: "Arsenault, Gerry" <arsenaultg@...>
          To: Root_Cause_State_of_the_Practice@yahoogroups.com
          Sent: Friday, August 31, 2012 9:14 AM
          Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

           
          AECL - OFFICIAL USE ONLY | À USAGE EXCLUSIF - EACL
           
          What’s the difference between a small fire and a big fire as to potential risk to life and health?
          Not much, maybe a few seconds or minutes?
          What if the “small” fires were not detected when they were?
           
          Whoever called the fires “small” is testifying to their own  small min! dedness.
          They were obviously someone from public affairs in damage control mode.
          Transparent?  NOT!!!!
           
          Article doesn’t say what was done to determine the extent of the condition with the installed meters.
          Cross your fingers and hope for the best?
          Were all of the installed meters examined for the same problem?
           
           
          LTBL-
          1.       Where there’s smoke, there’s fire!
          2.       When financial liabilities are part of an event, transparency and accountability is quickly victimized.
          3.       People kill for money every day of the week and twice on weekends.
           
          G.
           
          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
          Sent: Friday, August 31, 2012 8:08 AM
          To: RCSOTP1
          Cc: Industry Events
          Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
           
           
          < div id="ygrp-text">
          Please scroll down for the link and the story then tell us the lessons to be learned.
           
          Take care,
           
          Bill Corcoran

           
          William  R. Corcoran, Ph.D., P.E.
          Nuclear Safety Review Concepts Corporation
          21 Broadleaf Circle
          Windsor, CT 06095-1634
          860-285-8779
          William.R.Corcoran@...
          http://www.linkedin.com/in/williamcorcoranphdpe


          ! Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

          Method: Mastering Investigative Technology

          Mindset: A good business issue investigation makes the despicable explicable.

          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

          Mantra: Fix the nonconformities that resulted in the enormities.
           
          ****Internet Email Confidentiality Footer****
           
          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
          __________________________________________________________________________________________! ____________________
          http://www.energycentral.com/news/en/25778567/
          ______________________________________________________________________________________________________________

          ComEd confirms smart meters involved in 'small fires'

          Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

           
          Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
           
          ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
          The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.
           
          Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a! home in suburban Philadelphia, according to the Philadelphia Inquirer.
           
          Image removed by sender.
          Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the B! altimore Sun reported. The paper quoted a Baltimore Gas and Electric C o. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
           
          "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
           
          ComEd has installed digital smart meters at about 130,000 homes and busi! nesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
           
          The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
           
          All three smart mete rs that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
           
          "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
           
          All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. ! None of the incidents were related to meter design, it said.
           
          ComEd said it is performing daily temperature scans on smart meters, helping it identify heat-related issues.
           
          The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
           
          gkarp@...
           


        • John A. Shaeffer
          Quite profound. I agree and see this influence often. It keeps the organization from truly fixing their underlying causes. ________________________________
          Message 4 of 27 , Sep 1, 2012
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            Quite profound. I agree and see this influence often. It keeps the organization from truly fixing their underlying causes.
             

            From: Root_Cause_State_of_the_Practice@yahoogroups.com [Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of David Phillips [david.phillips@...]
            Sent: Friday, August 31, 2012 9:40 AM
            To: Root_Cause_State_of_the_Practice@yahoogroups.com
            Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

             

            If you have a ‘small’ fire – you upset small voices; this could be an acceptable risk, if you have a ‘big’ fire you will upset big voices (corporate) and this has financial repercussions that could cost you your job. How much more effort will the person responsible for finding the root cause put in if they are also impacted by the outcome of their work – “big dogs bark loud; bite hard”.

             

            Have we become a society that accepts ignoring the little dogs? How can any thinking society allow small fires?

             

            David Phillips

            Manager – Supplier Quality EMEA

            The Toro Company

            Mobile: +44(0)7792933626

            Tel: +44(0)1279723444

            Email: david.phillips@...

             




            Hayter Limited Registered Office:
            Spellbrook, Bishops Stortford, Herts, CM23 4BU. United Kingdom
            Registered in England No: 5286686 LONDON
            WEEE Registration Number WEE/EC0085VZ

          • Swenning, Steven H
            A small fire occurs at your house. A large fire occurs at mine. In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the
            Message 5 of 27 , Sep 4, 2012
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              A “small” fire occurs at your house.  A “large” fire occurs at mine.

               

              In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

               

              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
              Sent: Friday, August 31, 2012 5:08 AM
              To: RCSOTP1
              Cc: Industry Events
              Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

               

               

              Please scroll down for the link and the story then tell us the lessons to be learned.
               

              Take care,
               
              Bill Corcoran

               
              William  R. Corcoran, Ph.D., P.E.
              Nuclear Safety Review Concepts Corporation
              21 Broadleaf Circle
              Windsor, CT 06095-1634
              860-285-8779
              William.R.Corcoran@...
              http://www.linkedin.com/in/williamcorcoranphdpe


              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

              Method: Mastering Investigative Technology

              Mindset: A good business issue investigation makes the despicable explicable.

              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

              Mantra: Fix the nonconformities that resulted in the enormities.

               

              ****Internet Email Confidentiality Footer****

               

              Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
              ______________________________________________________________________________________________________________
              http://www.energycentral.com/news/en/25778567/
              ______________________________________________________________________________________________________________

              ComEd confirms smart meters involved in 'small fires'

              Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

               

              Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

               

              ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

              The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

               

              Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

               

              Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

               

              "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

               

              ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

               

              The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

               

              All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

               

              "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

               

              All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

               

              ComEd said it is performing daily temperature scans on smart meters, helping it identify heat-related issues.

               

              The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

               

              gkarp@...

               

            • DR WILLIAM CORCORAN
              Steve, Thanks. Do you have a link to the GM story?   Take care,   Bill Corcoran   William  R. Corcoran, Ph.D., P.E. Nuclear Safety Review Concepts
              Message 6 of 27 , Sep 4, 2012
              • 0 Attachment
                Steve,

                Thanks.

                Do you have a link to the GM story?
                 
                Take care,
                 
                Bill Corcoran

                 
                William  R. Corcoran, Ph.D., P.E.
                Nuclear Safety Review Concepts Corporation
                21 Broadleaf Circle
                Windsor, CT 06095-1634
                860-285-8779
                William.R.Corcoran@...
                http://www.linkedin.com/in/williamcorcoranphdpe


                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                Method: Mastering Investigative Technology

                Mindset: A good business issue investigation makes the despicable explicable.

                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                Mantra: Fix the nonconformities that resulted in the enormities.

                 
                ****Internet Email Confidentiality Footer****
                 
                Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                From: "Swenning, Steven H" <steven_h_swenning@...>
                To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                Sent: Tuesday, September 4, 2012 12:47 PM
                Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                 
                A “small” fire occurs at your house.  A “large” fire occurs at mine.
                 
                In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.
                 
                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                Sent: Friday, August 31, 2012 5:08 AM
                To: RCSOTP1
                Cc: Industry Events
                Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                 
                 
                Please scroll down for the link and the story then tell us the lessons to be learned.
                 
                ! Take care,
                 
                Bill Corcoran
                 
                William  R. Corcoran, Ph.D., P.E.
                Nuclear Safety Review Concepts Corporation
                21 Broadleaf Circle
                Windsor, CT 06095-1634
                860-285-8779
                William.R.Corcoran@...
                http://www.linkedin.com/in/williamcorcoranphdpe


                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                Method: Mastering Investigative Technology

                Mind! set: A good business issue investigation makes the despicable explicable.

                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                Mantra: Fix the nonconformities that resulted in the enormities.
                 
                ****Internet Email Confidentiality Footer****
                 
                Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                ______________________________________________________________________________________________________________
                http://www.energycentral.com/news/en/25778567/
                ______________________________________________________________________________________________________________

                ComEd confirms smart meters involved in 'small fires'

                Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                 
                Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
                 
                ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
                The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.
                 
                Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.
                 
                Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
                 
                "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
                 
                ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
                 
                The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
                 
                All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
                 
                "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
                 
                All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.
                 
                ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.
                 
                The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
                 
                gkarp@...
                 


              • Swenning, Steven H
                Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue. it’s where I went after reading the story from
                Message 7 of 27 , Sep 4, 2012
                • 0 Attachment

                  Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                   

                  SHS

                   

                   

                  From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                  Sent: Tuesday, September 04, 2012 11:16 AM
                  To: Root_Cause_State_of_the_Practice@yahoogroups.com
                  Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                   

                   

                  Steve,

                   

                  Thanks.

                   

                  Do you have a link to the GM story?

                   

                  Take care,
                   
                  Bill Corcoran

                   
                  William  R. Corcoran, Ph.D., P.E.
                  Nuclear Safety Review Concepts Corporation
                  21 Broadleaf Circle
                  Windsor, CT 06095-1634
                  860-285-8779
                  William.R.Corcoran@...
                  http://www.linkedin.com/in/williamcorcoranphdpe


                  Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                  Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                  Method: Mastering Investigative Technology

                  Mindset: A good business issue investigation makes the despicable explicable.

                  Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                  Mantra: Fix the nonconformities that resulted in the enormities.

                   

                  ****Internet Email Confidentiality Footer****

                   

                  Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                   


                  From: "Swenning, Steven H" <steven_h_swenning@...>
                  To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                  Sent: Tuesday, September 4, 2012 12:47 PM
                  Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                   

                   

                  A “small” fire occurs at your house.  A “large” fire occurs at mine.

                   

                  In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                   

                  From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                  Sent: Friday, August 31, 2012 5:08 AM
                  To: RCSOTP1
                  Cc: Industry Events
                  Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                   

                   

                  Please scroll down for the link and the story then tell us the lessons to be learned.
                   

                  ! Take care,
                   
                  Bill Corcoran
                   
                  William  R. Corcoran, Ph.D., P.E.
                  Nuclear Safety Review Concepts Corporation
                  21 Broadleaf Circle
                  Windsor, CT 06095-1634
                  860-285-8779
                  William.R.Corcoran@...
                  http://www.linkedin.com/in/williamcorcoranphdpe


                  Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                  Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                  Method: Mastering Investigative Technology

                  Mind! set: A good business issue investigation makes the despicable explicable.

                  Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                  Mantra: Fix the nonconformities that resulted in the enormities.

                   

                  ****Internet Email Confidentiality Footer****

                   

                  Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                  ______________________________________________________________________________________________________________
                  http://www.energycentral.com/news/en/25778567/
                  ______________________________________________________________________________________________________________

                  ComEd confirms smart meters involved in 'small fires'

                  Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                   

                  Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                   

                  ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                  The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                   

                  Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                   

                  Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                   

                  "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                   

                  ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                   

                  The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                   

                  All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                   

                  "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                   

                  All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                   

                  ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                   

                  The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                   

                  gkarp@...

                   

                   

                • MARRS, STEPHEN C
                  Thought I detected a tongue in cheek..:) Note the not-so-subtle spin from the original story: We take these issues extremely seriously and, in each case,
                  Message 8 of 27 , Sep 4, 2012
                  • 0 Attachment

                    Thought I detected a tongue in cheek..:)

                     

                    Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”

                     

                    If this was really true it doesn’t seem likely that they would  have had 15 of them….  L

                     

                     


                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                    Sent: Tuesday, September 04, 2012 1:29 PM
                    To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                    Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                     

                     

                    Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                     

                    SHS

                     

                     

                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                    Sent: Tuesday, September 04, 2012 11:16 AM
                    To: Root_Cause_State_of_the_Practice@yahoogroups.com
                    Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                     

                     

                    Steve,

                     

                    Thanks.

                     

                    Do you have a link to the GM story?

                     

                    Take care,
                     
                    Bill Corcoran

                     
                    William  R. Corcoran, Ph.D., P.E.
                    Nuclear Safety Review Concepts Corporation
                    21 Broadleaf Circle
                    Windsor, CT 06095-1634
                    860-285-8779
                    William.R.Corcoran@...
                    http://www.linkedin.com/in/williamcorcoranphdpe


                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                    Method: Mastering Investigative Technology

                    Mindset: A good business issue investigation makes the despicable explicable.

                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                    Mantra: Fix the nonconformities that resulted in the enormities.

                     

                    ****Internet Email Confidentiality Footer****

                     

                    Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                     


                    From: "Swenning, Steven H" <steven_h_swenning@...>
                    To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                    Sent: Tuesday, September 4, 2012 12:47 PM
                    Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                     

                     

                    A “small” fire occurs at your house.  A “large” fire occurs at mine.

                     

                    In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                     

                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                    Sent: Friday, August 31, 2012 5:08 AM
                    To: RCSOTP1
                    Cc: Industry Events
                    Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                     

                     

                    Please scroll down for the link and the story then tell us the lessons to be learned.
                     

                    ! Take care,
                     
                    Bill Corcoran
                     
                    William  R. Corcoran, Ph.D., P.E.
                    Nuclear Safety Review Concepts Corporation
                    21 Broadleaf Circle
                    Windsor, CT 06095-1634
                    860-285-8779
                    William.R.Corcoran@...
                    http://www.linkedin.com/in/williamcorcoranphdpe



                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                    Method: Mastering Investigative Technology

                    Mind! set: A good business issue investigation makes the despicable explicable.

                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                    Mantra: Fix the nonconformities that resulted in the enormities.

                     

                    ****Internet Email Confidentiality Footer****

                     

                    Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                    ______________________________________________________________________________________________________________
                    http://www.energycentral.com/news/en/25778567/
                    ______________________________________________________________________________________________________________

                    ComEd confirms smart meters involved in 'small fires'

                    Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                     

                    Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                     

                    ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                    The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                     

                    Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                     

                    Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                     

                    "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                     

                    ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                     

                    The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                     

                    All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                     

                    "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                     

                    All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                     

                    ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                     

                    The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                     

                    gkarp@...

                     

                     

                  • Dr. Bill Corcoran
                    I changed the subject line from Don t sweat the Small Fires? (I m not coming down one way or another on smart meters. I just think that itn is an educational
                    Message 9 of 27 , Sep 5, 2012
                    I changed the subject line from
                    "Don't sweat the Small Fires?"

                    (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)

                    I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.

                    (If you want people to like your idea make sure it doesn't torch their homes.)

                    How come a smart meter doesn't know when it's been installed wrong?

                    How come a smart meter cannot tell that it is overheating?

                    How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                    (See attachment.)

                    Is anyone in this group involved in the smart meter movement?

                    Is there a link to a good update of the national status of the smart meter movement?

                    Take care,
                     
                    Bill Corcoran

                     
                    William  R. Corcoran, Ph.D., P.E.
                    Nuclear Safety Review Concepts Corporation
                    21 Broadleaf Circle
                    Windsor, CT 06095-1634
                    860-285-8779
                    William.R.Corcoran@...
                    http://www.linkedin.com/in/williamcorcoranphdpe


                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                    Method: Mastering Investigative Technology

                    Mindset: A good business issue investigation makes the despicable explicable.

                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                    Mantra: Fix the nonconformities that resulted in the enormities.

                     
                    ****Internet Email Confidentiality Footer****
                     
                    Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                    From: "MARRS, STEPHEN C" <smarrs@...>
                    To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                    Sent: Tuesday, September 4, 2012 3:02 PM
                    Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                     
                    Thought I detected a tongue in cheek..:)
                     
                    Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”
                     
                    If this was really true it doesn’t seem likely that they would  have had 15 of them….  L
                     
                     

                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                    Sent: Tuesday, September 04, 2012 1:29 PM
                    To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                    Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                     
                     
                    Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.
                     
                    SHS
                     
                     
                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                    Sent: Tuesday, September 04, 2012 11:16 AM
                    To: Root_Cause_State_of_the_Practice@yahoogroups.com
                    Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                     
                     
                    Steve,
                     
                    Thanks.
                     
                    Do you have a link to the GM story?
                     
                    Take care,
                     
                    Bill Corcoran

                     
                    William  R. Corcoran, Ph.D., P.E.
                    Nuclear Safety Review Concepts Corporation
                    21 Broadleaf Circle
                    Windsor, CT 06095-1634
                    860-285-8779
                    William.R.Corcoran@...
                    http://www.linkedin.com/in/williamcorcoranphdpe


                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                    Method: Mastering Investigative Technology

                    Mindset: A good business issue investigation makes the despicable explicable.

                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                    Mantra: Fix the nonconformities that resulted in the enormities.
                     
                    ****Internet Email Confidentiality Footer****
                     
                    Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                     

                    From: "Swenning, Steven H" <steven_h_swenning@...>
                    To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                    Sent: Tuesday, September 4, 2012 12:47 PM
                    Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                     
                     
                    A “small” fire occurs at your house.  A “large” fire occurs at mine.
                     
                    In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.
                     
                    From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                    Sent: Friday, August 31, 2012 5:08 AM
                    To: RCSOTP1
                    Cc: Industry Events
                    Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                     
                     
                    Please scroll down for the link and the story then tell us the lessons to be learned.
                     
                    ! Take care,
                     
                    Bill Corcoran
                     
                    William  R. Corcoran, Ph.D., P.E.
                    Nuclear Safety Review Concepts Corporation
                    21 Broadleaf Circle
                    Windsor, CT 06095-1634
                    860-285-8779
                    William.R.Corcoran@...
                    http://www.linkedin.com/in/williamcorcoranphdpe



                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                    Method: Mastering Investigative Technology

                    Mind! set: A good business issue investigation makes the despicable explicable.

                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                    Mantra: Fix the nonconformities that resulted in the enormities.
                     
                    ****Internet Email Confidentiality Footer****
                     
                    Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                    ______________________________________________________________________________________________________________
                    http://www.energycentral.com/news/en/25778567/
                    ______________________________________________________________________________________________________________

                    ComEd confirms smart meters involved in 'small fires'

                    Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                     
                    Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
                     
                    ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
                    The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.
                     
                    Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.
                     
                    Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
                     
                    "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
                     
                    ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
                     
                    The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
                     
                    All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
                     
                    "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
                     
                    All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.
                     
                    ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.
                     
                    The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
                     
                    gkarp@...
                     
                     


                  • Van Leuken, Mike
                    For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart. I’m old
                    Message 10 of 27 , Sep 5, 2012
                    • 0 Attachment

                      For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart.

                       

                      I’m old enough to remember, since I have been in the IT business for 30+ years, when you had to remind people that computers only do what they are told to do. This was more to allay fears that “the computer” was going to take away their job. I think we still have to be reminded that computers only do what they are told to do, generally by humans.  I don’t think there are many IT people here (Hi, Tore, I do hope that all is well in Norway.) but most of us have heard of Garbage In, Garbage Out and that applies to this “Smart” meter programming.

                       

                      As far as people damaging their own cause, it isn’t helping that people are exaggerating or down-playing the size of the issue based on where they sit. Or as was more succinctly put before: YOUR fire is small, MY fire is big.

                       

                      Mike van Leuken.

                       

                      From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                      Sent: 2012 September 05 7:07 AM
                      To: Root_Cause_State_of_the_Practice@yahoogroups.com
                      Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]

                       

                       

                      [Attachment(s) from Dr. Bill Corcoran included below]

                      I changed the subject line from

                      "Don't sweat the Small Fires?"

                       

                      (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)

                       

                      I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.

                       

                      (If you want people to like your idea make sure it doesn't torch their homes.)

                       

                      How come a smart meter doesn't know when it's been installed wrong?

                       

                      How come a smart meter cannot tell that it is overheating?

                       

                      How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?

                      (See attachment.)

                       

                      Is anyone in this group involved in the smart meter movement?

                       

                      Is there a link to a good update of the national status of the smart meter movement?

                       

                      Take care,
                       
                      Bill Corcoran

                       
                      William  R. Corcoran, Ph.D., P.E.
                      Nuclear Safety Review Concepts Corporation
                      21 Broadleaf Circle
                      Windsor, CT 06095-1634
                      860-285-8779
                      William.R.Corcoran@...
                      http://www.linkedin.com/in/williamcorcoranphdpe


                      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                      Method: Mastering Investigative Technology

                      Mindset: A good business issue investigation makes the despicable explicable.

                      Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                      Mantra: Fix the nonconformities that resulted in the enormities.

                       

                      ****Internet Email Confidentiality Footer****

                       

                      Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                       


                      From: "MARRS, STEPHEN C" <smarrs@...>
                      To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                      Sent: Tuesday, September 4, 2012 3:02 PM
                      Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                       

                       

                      Thought I detected a tongue in cheek..:)

                       

                      Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”

                       

                      If this was really true it doesn’t seem likely that they would  have had 15 of them….  L

                       

                       


                      From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                      Sent: Tuesday, September 04, 2012 1:29 PM
                      To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                      Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                       

                       

                      Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                       

                      SHS

                       

                       

                      From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                      Sent: Tuesday, September 04, 2012 11:16 AM
                      To: Root_Cause_State_of_the_Practice@yahoogroups.com
                      Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                       

                       

                      Steve,

                       

                      Thanks.

                       

                      Do you have a link to the GM story?

                       

                      Take care,
                       
                      Bill Corcoran

                       
                      William  R. Corcoran, Ph.D., P.E.
                      Nuclear Safety Review Concepts Corporation
                      21 Broadleaf Circle
                      Windsor, CT 06095-1634
                      860-285-8779
                      William.R.Corcoran@...
                      http://www.linkedin.com/in/williamcorcoranphdpe


                      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                      Method: Mastering Investigative Technology

                      Mindset: A good business issue investigation makes the despicable explicable.

                      Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                      Mantra: Fix the nonconformities that resulted in the enormities.

                       

                      ****Internet Email Confidentiality Footer****

                       

                      Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                       


                      From: "Swenning, Steven H" <steven_h_swenning@...>
                      To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                      Sent: Tuesday, September 4, 2012 12:47 PM
                      Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                       

                       

                      A “small” fire occurs at your house.  A “large” fire occurs at mine.

                       

                      In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                       

                      From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                      Sent: Friday, August 31, 2012 5:08 AM
                      To: RCSOTP1
                      Cc: Industry Events
                      Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                       

                       

                      Please scroll down for the link and the story then tell us the lessons to be learned.
                       

                      ! Take care,
                       
                      Bill Corcoran
                       
                      William  R. Corcoran, Ph.D., P.E.
                      Nuclear Safety Review Concepts Corporation
                      21 Broadleaf Circle
                      Windsor, CT 06095-1634
                      860-285-8779
                      William.R.Corcoran@...
                      http://www.linkedin.com/in/williamcorcoranphdpe



                      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                      Method: Mastering Investigative Technology

                      Mind! set: A good business issue investigation makes the despicable explicable.

                      Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                      Mantra: Fix the nonconformities that resulted in the enormities.

                       

                      ****Internet Email Confidentiality Footer****

                       

                      Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                      ______________________________________________________________________________________________________________
                      http://www.energycentral.com/news/en/25778567/
                      ______________________________________________________________________________________________________________

                      ComEd confirms smart meters involved in 'small fires'

                      Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                       

                      Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                       

                      ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                      The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                       

                      Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                       

                      Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                       

                      "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                       

                      ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                       

                      The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                       

                      All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                       

                      "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                       

                      All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                       

                      ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                       

                      The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                       

                      gkarp@...

                       

                       

                       



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                    • DR WILLIAM CORCORAN
                      Putting a dirty diaper in the oven doesn t make it a muffin.   Take care,   Bill Corcoran   William  R. Corcoran, Ph.D., P.E. Nuclear Safety Review
                      Message 11 of 27 , Sep 5, 2012
                      • 0 Attachment
                        Putting a dirty diaper in the oven doesn't make it a muffin.
                         
                        Take care,
                         
                        Bill Corcoran

                         
                        William  R. Corcoran, Ph.D., P.E.
                        Nuclear Safety Review Concepts Corporation
                        21 Broadleaf Circle
                        Windsor, CT 06095-1634
                        860-285-8779
                        William.R.Corcoran@...
                        http://www.linkedin.com/in/williamcorcoranphdpe


                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                        Method: Mastering Investigative Technology

                        Mindset: A good business issue investigation makes the despicable explicable.

                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                        Mantra: Fix the nonconformities that resulted in the enormities.

                         
                        ****Internet Email Confidentiality Footer****
                         
                        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                        From: "Van Leuken, Mike" <dptpmvl@...>
                        To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                        Sent: Wednesday, September 5, 2012 9:30 AM
                        Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                         
                        For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart.
                         
                        I’m old enough to remember, since I have been in the IT business for 30+ years, when you had to remind people that computers only do what they are told to do. This was more to allay fears that “the computer” was going to take away their job. I think we still have to be reminded that computers only do what they are told to do, generally by humans.  I don’t think there are many IT people here (Hi, Tore, I do hope that all is well in Norway.) but most of us have heard of Garbage In, Garbage Out and that applies to this “Smart” meter programming.
                         
                        As far as people damaging their own cause, it isn’t helping that people are exaggerating or down-playing the size of the issue based on where they sit. Or as was more succinctly put before: YOUR fire is small, MY fire is big.
                         
                        Mike van Leuken.
                         
                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                        Sent: 2012 September 05 7:07 AM
                        To: Root_Cause_State_of_the_Practice@yahoogroups.com
                        Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]
                         
                         
                        [Attachment(s) from Dr. Bill Corcoran included below]
                        I changed the subject line from
                        "Don't sweat the Small Fires?"
                         
                        (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                         
                        I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                         
                        (If you want people to like your idea make sure it doesn't torch their homes.)
                         
                        How come a smart meter doesn't know when it's been installed wrong?
                         
                        How come a smart meter cannot tell that it is overheating?
                         
                        How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                        (See attachment.)
                         
                        Is anyone in this group involved in the smart meter movement?
                         
                        Is there a link to a good update of the national status of the smart meter movement?
                         
                        Take care,
                         
                        Bill Corcoran

                         
                        William  R. Corcoran, Ph.D., P.E.
                        Nuclear Safety Review Concepts Corporation
                        21 Broadleaf Circle
                        Windsor, CT 06095-1634
                        860-285-8779
                        William.R.Corcoran@...
                        http://www.linkedin.com/in/williamcorcoranphdpe


                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                        Method: Mastering Investigative Technology

                        Mindset: A good business issue investigation makes the despicable explicable.

                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                        Mantra: Fix the nonconformities that resulted in the enormities.
                         
                        ****Internet Email Confidentiality Footer****
                         
                        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                         

                        From: "MARRS, STEPHEN C" <smarrs@...>
                        To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                        Sent: Tuesday, September 4, 2012 3:02 PM
                        Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                         
                         
                        Thought I detected a tongue in cheek..:)
                         
                        Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”
                         
                        If this was really true it doesn’t seem likely that they would  have had 15 of them….  L
                         
                         

                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                        Sent: Tuesday, September 04, 2012 1:29 PM
                        To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                        Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                         
                         
                        Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.
                         
                        SHS
                         
                         
                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                        Sent: Tuesday, September 04, 2012 11:16 AM
                        To: Root_Cause_State_of_the_Practice@yahoogroups.com
                        Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                         
                         
                        Steve,
                         
                        Thanks.
                         
                        Do you have a link to the GM story?
                         
                        Take care,
                         
                        Bill Corcoran

                         
                        William  R. Corcoran, Ph.D., P.E.
                        Nuclear Safety Review Concepts Corporation
                        21 Broadleaf Circle
                        Windsor, CT 06095-1634
                        860-285-8779
                        William.R.Corcoran@...
                        http://www.linkedin.com/in/williamcorcoranphdpe


                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                        Method: Mastering Investigative Technology

                        Mindset: A good business issue investigation makes the despicable explicable.

                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                        Mantra: Fix the nonconformities that resulted in the enormities.
                         
                        ****Internet Email Confidentiality Footer****
                         
                        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                         

                        From: "Swenning, Steven H" <steven_h_swenning@...>
                        To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                        Sent: Tuesday, September 4, 2012 12:47 PM
                        Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                         
                         
                        A “small” fire occurs at your house.  A “large” fire occurs at mine.
                         
                        In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.
                         
                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                        Sent: Friday, August 31, 2012 5:08 AM
                        To: RCSOTP1
                        Cc: Industry Events
                        Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                         
                         
                        Please scroll down for the link and the story then tell us the lessons to be learned.
                         
                        ! Take care,
                         
                        Bill Corcoran
                         
                        William  R. Corcoran, Ph.D., P.E.
                        Nuclear Safety Review Concepts Corporation
                        21 Broadleaf Circle
                        Windsor, CT 06095-1634
                        860-285-8779
                        William.R.Corcoran@...
                        http://www.linkedin.com/in/williamcorcoranphdpe



                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                        Method: Mastering Investigative Technology

                        Mind! set: A good business issue investigation makes the despicable explicable.

                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                        Mantra: Fix the nonconformities that resulted in the enormities.
                         
                        ****Internet Email Confidentiality Footer****
                         
                        Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                        ______________________________________________________________________________________________________________
                        http://www.energycentral.com/news/en/25778567/
                        ______________________________________________________________________________________________________________

                        ComEd confirms smart meters involved in 'small fires'

                        Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                         
                        Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
                         
                        ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
                        The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.
                         
                        Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.
                         
                        Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
                         
                        "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
                         
                        ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
                         
                        The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
                         
                        All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
                         
                        "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
                         
                        All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.
                         
                        ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.
                         
                        The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
                         
                        gkarp@...
                         
                         
                         


                        NOTICE -
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                      • Arsenault, Gerry
                        UNRESTRICTED | ILLIMITÉ Can I quote you Dr Bill? G. From: Root_Cause_State_of_the_Practice@yahoogroups.com
                        Message 12 of 27 , Sep 5, 2012
                        • 0 Attachment

                          UNRESTRICTED | ILLIMITÉ

                           

                          Can I quote you Dr Bill?

                          G.

                           

                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                          Sent: Wednesday, September 05, 2012 9:53 AM
                          To: Root_Cause_State_of_the_Practice@yahoogroups.com
                          Subject: Re: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                           

                           

                          Putting a dirty diaper in the oven doesn't make it a muffin.

                           

                          Take care,
                           
                          Bill Corcoran

                           
                          William  R. Corcoran, Ph.D., P.E.
                          Nuclear Safety Review Concepts Corporation
                          21 Broadleaf Circle
                          Windsor, CT 06095-1634
                          860-285-8779
                          William.R.Corcoran@...
                          http://www.linkedin.com/in/williamcorcoranphdpe


                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                          Method: Mastering Investigative Technology

                          Mindset: A good business issue investigation makes the despicable explicable.

                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                          Mantra: Fix the nonconformities that resulted in the enormities.

                           

                          ****Internet Email Confidentiality Footer****

                           

                          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                           


                          From: "Van Leuken, Mike" <dptpmvl@...>
                          To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                          Sent: Wednesday, September 5, 2012 9:30 AM
                          Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                           

                           

                          For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart.

                           

                          I’m old enough to remember, since I have been in the IT business for 30+ years, when you had to remind people that computers only do what they are told to do. This was more to allay fears that “the computer” was going to take away their job. I think we still have to be reminded that computers only do what they are told to do, generally by humans.  I don’t think there are many IT people here (Hi, Tore, I do hope that all is well in Norway.) but most of us have heard of Garbage In, Garbage Out and that applies to this “Smart” meter programming.

                           

                          As far as people damaging their own cause, it isn’t helping that people are exaggerating or down-playing the size of the issue based on where they sit. Or as was more succinctly put before: YOUR fire is small, MY fire is big.

                           

                          Mike van Leuken.

                           

                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                          Sent: 2012 September 05 7:07 AM
                          To: Root_Cause_State_of_the_Practice@yahoogroups.com
                          Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]

                           

                           

                          [Attachment(s) from Dr. Bill Corcoran included below]

                          I changed the subject line from

                          "Don't sweat the Small Fires?"

                           

                          (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)

                           

                          I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.

                           

                          (If you want people to like your idea make sure it doesn't torch their homes.)

                           

                          How come a smart meter doesn't know when it's been installed wrong?

                           

                          How come a smart meter cannot tell that it is overheating?

                           

                          How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?

                          (See attachment.)

                           

                          Is anyone in this group involved in the smart meter movement?

                           

                          Is there a link to a good update of the national status of the smart meter movement?

                           

                          Take care,
                           
                          Bill Corcoran

                           
                          William  R. Corcoran, Ph.D., P.E.
                          Nuclear Safety Review Concepts Corporation
                          21 Broadleaf Circle
                          Windsor, CT 06095-1634
                          860-285-8779
                          William.R.Corcoran@...
                          http://www.linkedin.com/in/williamcorcoranphdpe


                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                          Method: Mastering Investigative Technology

                          Mindset: A good business issue investigation makes the despicable explicable.

                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                          Mantra: Fix the nonconformities that resulted in the enormities.

                           

                          ****Internet Email Confidentiality Footer****

                           

                          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                           


                          From: "MARRS, STEPHEN C" <smarrs@...>
                          To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                          Sent: Tuesday, September 4, 2012 3:02 PM
                          Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                           

                           

                          Thought I detected a tongue in cheek..:)

                           

                          Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”

                           

                          If this was really true it doesn’t seem likely that they would  have had 15 of them….  L

                           

                           


                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                          Sent: Tuesday, September 04, 2012 1:29 PM
                          To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                          Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                           

                           

                          Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                           

                          SHS

                           

                           

                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                          Sent: Tuesday, September 04, 2012 11:16 AM
                          To: Root_Cause_State_of_the_Practice@yahoogroups.com
                          Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                           

                           

                          Steve,

                           

                          Thanks.

                           

                          Do you have a link to the GM story?

                           

                          Take care,
                           
                          Bill Corcoran

                           
                          William  R. Corcoran, Ph.D., P.E.
                          Nuclear Safety Review Concepts Corporation
                          21 Broadleaf Circle
                          Windsor, CT 06095-1634
                          860-285-8779
                          William.R.Corcoran@...
                          http://www.linkedin.com/in/williamcorcoranphdpe



                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                          Method: Mastering Investigative Technology

                          Mindset: A good business issue investigation makes the despicable explicable.

                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                          Mantra: Fix the nonconformities that resulted in the enormities.

                           

                          ****Internet Email Confidentiality Footer****

                           

                          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                           


                          From: "Swenning, Steven H" <steven_h_swenning@...>
                          To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                          Sent: Tuesday, September 4, 2012 12:47 PM
                          Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                           

                           

                          A “small” fire occurs at your house.  A “large” fire occurs at mine.

                           

                          In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                           

                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                          Sent: Friday, August 31, 2012 5:08 AM
                          To: RCSOTP1
                          Cc: Industry Events
                          Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                           

                           

                          Please scroll down for the link and the story then tell us the lessons to be learned.
                           

                          ! Take care,
                           
                          Bill Corcoran
                           
                          William  R. Corcoran, Ph.D., P.E.
                          Nuclear Safety Review Concepts Corporation
                          21 Broadleaf Circle
                          Windsor, CT 06095-1634
                          860-285-8779
                          William.R.Corcoran@...
                          http://www.linkedin.com/in/williamcorcoranphdpe



                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                          Method: Mastering Investigative Technology

                          Mind! set: A good business issue investigation makes the despicable explicable.

                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                          Mantra: Fix the nonconformities that resulted in the enormities.

                           

                          ****Internet Email Confidentiality Footer****

                           

                          Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                          ______________________________________________________________________________________________________________
                          http://www.energycentral.com/news/en/25778567/
                          ______________________________________________________________________________________________________________

                          ComEd confirms smart meters involved in 'small fires'

                          Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                           

                          Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                           

                          ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                          The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                           

                          Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                           

                          Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                           

                          "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                           

                          ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                           

                          The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                           

                          All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                           

                          "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                           

                          All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                           

                          ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                           

                          The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                           

                          gkarp@...

                           

                           

                           

                           


                          NOTICE -
                          This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.

                           

                        • Noga, Scott T
                          I’m not a smart meter expert but on the surface this doesn’t appear to be a new problem. Take for instance the use of aluminum house wiring. It was less
                          Message 13 of 27 , Sep 5, 2012
                          • 0 Attachment

                            I’m not a smart meter expert but on the surface this doesn’t appear to be a new problem.  Take for instance the use of aluminum house wiring.  It was less expensive than copper wiring and had a brief period of popularity in manufactured homes and apartment complexes.  Hook up a high current device like a water heater with copper wiring to that aluminum wiring and when oxidized a bit, which it does readily, the high resistance connection starts fires.  This was a more frequent occurrence compared to the smart meter issue and entire homes were destroyed.

                             

                            I have no idea if the smart meters have common causal factors but it seems to share installation vulnerabilities.

                             

                            Scott

                             

                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                            Sent: Wednesday, September 05, 2012 6:07 AM
                            To: Root_Cause_State_of_the_Practice@yahoogroups.com
                            Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]

                             

                             

                            [Attachment(s) from Dr. Bill Corcoran included below]

                            I changed the subject line from

                            "Don't sweat the Small Fires?"

                             

                            (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)

                             

                            I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.

                             

                            (If you want people to like your idea make sure it doesn't torch their homes.)

                             

                            How come a smart meter doesn't know when it's been installed wrong?

                             

                            How come a smart meter cannot tell that it is overheating?

                             

                            How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?

                            (See attachment.)

                             

                            Is anyone in this group involved in the smart meter movement?

                             

                            Is there a link to a good update of the national status of the smart meter movement?

                             

                            Take care,
                             
                            Bill Corcoran

                             
                            William  R. Corcoran, Ph.D., P.E.
                            Nuclear Safety Review Concepts Corporation
                            21 Broadleaf Circle
                            Windsor, CT 06095-1634
                            860-285-8779
                            William.R.Corcoran@...
                            http://www.linkedin.com/in/williamcorcoranphdpe


                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                            Method: Mastering Investigative Technology

                            Mindset: A good business issue investigation makes the despicable explicable.

                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                            Mantra: Fix the nonconformities that resulted in the enormities.

                             

                            ****Internet Email Confidentiality Footer****

                             

                            Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                             


                            From: "MARRS, STEPHEN C" <smarrs@...>
                            To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                            Sent: Tuesday, September 4, 2012 3:02 PM
                            Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                             

                             

                            Thought I detected a tongue in cheek..:)

                             

                            Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”

                             

                            If this was really true it doesn’t seem likely that they would  have had 15 of them….  L

                             

                             


                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                            Sent: Tuesday, September 04, 2012 1:29 PM
                            To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                            Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                             

                             

                            Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                             

                            SHS

                             

                             

                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                            Sent: Tuesday, September 04, 2012 11:16 AM
                            To: Root_Cause_State_of_the_Practice@yahoogroups.com
                            Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                             

                             

                            Steve,

                             

                            Thanks.

                             

                            Do you have a link to the GM story?

                             

                            Take care,
                             
                            Bill Corcoran

                             
                            William  R. Corcoran, Ph.D., P.E.
                            Nuclear Safety Review Concepts Corporation
                            21 Broadleaf Circle
                            Windsor, CT 06095-1634
                            860-285-8779
                            William.R.Corcoran@...
                            http://www.linkedin.com/in/williamcorcoranphdpe


                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                            Method: Mastering Investigative Technology

                            Mindset: A good business issue investigation makes the despicable explicable.

                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                            Mantra: Fix the nonconformities that resulted in the enormities.

                             

                            ****Internet Email Confidentiality Footer****

                             

                            Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                             


                            From: "Swenning, Steven H" <steven_h_swenning@...>
                            To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                            Sent: Tuesday, September 4, 2012 12:47 PM
                            Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                             

                             

                            A “small” fire occurs at your house.  A “large” fire occurs at mine.

                             

                            In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                             

                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                            Sent: Friday, August 31, 2012 5:08 AM
                            To: RCSOTP1
                            Cc: Industry Events
                            Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                             

                             

                            Please scroll down for the link and the story then tell us the lessons to be learned.
                             

                            ! Take care,
                             
                            Bill Corcoran
                             
                            William  R. Corcoran, Ph.D., P.E.
                            Nuclear Safety Review Concepts Corporation
                            21 Broadleaf Circle
                            Windsor, CT 06095-1634
                            860-285-8779
                            William.R.Corcoran@...
                            http://www.linkedin.com/in/williamcorcoranphdpe



                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                            Method: Mastering Investigative Technology

                            Mind! set: A good business issue investigation makes the despicable explicable.

                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                            Mantra: Fix the nonconformities that resulted in the enormities.

                             

                            ****Internet Email Confidentiality Footer****

                             

                            Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                            ______________________________________________________________________________________________________________
                            http://www.energycentral.com/news/en/25778567/
                            ______________________________________________________________________________________________________________

                            ComEd confirms smart meters involved in 'small fires'

                            Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                             

                            Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                             

                            ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                            The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                             

                            Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                             

                            Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                             

                            "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                             

                            ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                             

                            The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                             

                            All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                             

                            "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                             

                            All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                             

                            ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                             

                            The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                             

                            gkarp@...

                             

                             

                             

                          • DR WILLIAM CORCORAN
                            Gerry, Thanks. Sure. I d be honored if you quoted me. What are your thoughts on the smart meter as a poster child for self-inflicted program damage?   Take
                            Message 14 of 27 , Sep 5, 2012
                            • 0 Attachment
                              Gerry,

                              Thanks.

                              Sure.

                              I'd be honored if you quoted me.

                              What are your thoughts on the smart meter as a poster child for self-inflicted program damage?
                               
                              Take care,
                               
                              Bill Corcoran

                               
                              William  R. Corcoran, Ph.D., P.E.
                              Nuclear Safety Review Concepts Corporation
                              21 Broadleaf Circle
                              Windsor, CT 06095-1634
                              860-285-8779
                              William.R.Corcoran@...
                              http://www.linkedin.com/in/williamcorcoranphdpe


                              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                              Method: Mastering Investigative Technology

                              Mindset: A good business issue investigation makes the despicable explicable.

                              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                              Mantra: Fix the nonconformities that resulted in the enormities.

                               
                              ****Internet Email Confidentiality Footer****
                               
                              Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                              From: "Arsenault, Gerry" <arsenaultg@...>
                              To: Root_Cause_State_of_the_Practice@yahoogroups.com
                              Sent: Wednesday, September 5, 2012 10:01 AM
                              Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                               
                              UNRESTRICTED | ILLIMITÉ
                               
                              Can I quote you Dr Bill?
                              G.
                               
                              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                              Sent: Wednesday, September 05, 2012 9:53 AM
                              To: Root_Cause_State_of_the_Practice@yahoogroups.com
                              Subject: Re: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child
                               
                               
                              Putting a dirty diaper in the oven doesn't make it a muffin.
                               
                              Take care,
                               
                              Bill Corcoran

                               
                              William  R. Corcoran, Ph.D., P.E.
                              Nuclear Safety Review Concepts Corporation
                              21 Broadleaf Circle
                              Windsor, CT 06095-1634
                              860-285-8779
                              William.R.Corcoran@...
                              http://www.linkedin.com/in/williamcorcoranphdpe


                              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                              Method: Mastering Investigative Technology

                              Mindset: A good business issue investigation makes the despicable explicable.

                              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                              Mantra: Fix the nonconformities that resulted in the enormities.
                               
                              ****Internet Email Confidentiality Footer****
                               
                              Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                               

                              From: "Van Leuken, Mike" <dptpmvl@...>
                              To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                              Sent: Wednesday, September 5, 2012 9:30 AM
                              Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child
                               
                               
                              For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart.
                               
                              I’m old enough to remember, since I have been in the IT business for 30+ years, when you had to remind people that computers only do what they are told to do. This was more to allay fears that “the computer” was going to take away their job. I think we still have to be reminded that computers only do what they are told to do, generally by humans.  I don’t think there are many IT people here (Hi, Tore, I do hope that all is well in Norway.) but most of us have heard of Garbage In, Garbage Out and that applies to this “Smart” meter programming.
                               
                              As far as people damaging their own cause, it isn’t helping that people are exaggerating or down-playing the size of the issue based on where they sit. Or as was more succinctly put before: YOUR fire is small, MY fire is big.
                               
                              Mike van Leuken.
                               
                              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                              Sent: 2012 September 05 7:07 AM
                              To: Root_Cause_State_of_the_Practice@yahoogroups.com
                              Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]
                               
                               
                              [Attachment(s) from Dr. Bill Corcoran included below]
                              I changed the subject line from
                              "Don't sweat the Small Fires?"
                               
                              (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                               
                              I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                               
                              (If you want people to like your idea make sure it doesn't torch their homes.)
                               
                              How come a smart meter doesn't know when it's been installed wrong?
                               
                              How come a smart meter cannot tell that it is overheating?
                               
                              How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                              (See attachment.)
                               
                              Is anyone in this group involved in the smart meter movement?
                               
                              Is there a link to a good update of the national status of the smart meter movement?
                               
                              Take care,
                               
                              Bill Corcoran

                               
                              William  R. Corcoran, Ph.D., P.E.
                              Nuclear Safety Review Concepts Corporation
                              21 Broadleaf Circle
                              Windsor, CT 06095-1634
                              860-285-8779
                              William.R.Corcoran@...
                              http://www.linkedin.com/in/williamcorcoranphdpe


                              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                              Method: Mastering Investigative Technology

                              Mindset: A good business issue investigation makes the despicable explicable.

                              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                              Mantra: Fix the nonconformities that resulted in the enormities.
                               
                              ****Internet Email Confidentiality Footer****
                               
                              Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                               

                              From: "MARRS, STEPHEN C" <smarrs@...>
                              To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                              Sent: Tuesday, September 4, 2012 3:02 PM
                              Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                               
                               
                              Thought I detected a tongue in cheek..:)
                               
                              Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”
                               
                              If this was really true it doesn’t seem likely that they would  have had 15 of them….  L
                               
                               

                              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                              Sent: Tuesday, September 04, 2012 1:29 PM
                              To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                              Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                               
                               
                              Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.
                               
                              SHS
                               
                               
                              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                              Sent: Tuesday, September 04, 2012 11:16 AM
                              To: Root_Cause_State_of_the_Practice@yahoogroups.com
                              Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                               
                               
                              Steve,
                               
                              Thanks.
                               
                              Do you have a link to the GM story?
                               
                              Take care,
                               
                              Bill Corcoran

                               
                              William  R. Corcoran, Ph.D., P.E.
                              Nuclear Safety Review Concepts Corporation
                              21 Broadleaf Circle
                              Windsor, CT 06095-1634
                              860-285-8779
                              William.R.Corcoran@...
                              http://www.linkedin.com/in/williamcorcoranphdpe



                              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                              Method: Mastering Investigative Technology

                              Mindset: A good business issue investigation makes the despicable explicable.

                              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                              Mantra: Fix the nonconformities that resulted in the enormities.
                               
                              ****Internet Email Confidentiality Footer****
                               
                              Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                               

                              From: "Swenning, Steven H" <steven_h_swenning@...>
                              To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                              Sent: Tuesday, September 4, 2012 12:47 PM
                              Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                               
                               
                              A “small” fire occurs at your house.  A “large” fire occurs at mine.
                               
                              In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.
                               
                              From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                              Sent: Friday, August 31, 2012 5:08 AM
                              To: RCSOTP1
                              Cc: Industry Events
                              Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?
                               
                               
                              Please scroll down for the link and the story then tell us the lessons to be learned.
                               
                              ! Take care,
                               
                              Bill Corcoran
                               
                              William  R. Corcoran, Ph.D., P.E.
                              Nuclear Safety Review Concepts Corporation
                              21 Broadleaf Circle
                              Windsor, CT 06095-1634
                              860-285-8779
                              William.R.Corcoran@...
                              http://www.linkedin.com/in/williamcorcoranphdpe



                              Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                              Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                              Method: Mastering Investigative Technology

                              Mind! set: A good business issue investigation makes the despicable explicable.

                              Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                              Mantra: Fix the nonconformities that resulted in the enormities.
                               
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                              Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                              ______________________________________________________________________________________________________________
                              http://www.energycentral.com/news/en/25778567/
                              ______________________________________________________________________________________________________________

                              ComEd confirms smart meters involved in 'small fires'

                              Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                               
                              Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.
                               
                              ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.
                              The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.
                               
                              Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.
                               
                              Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.
                               
                              "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."
                               
                              ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.
                               
                              The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."
                               
                              All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.
                               
                              "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.
                               
                              All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.
                               
                              ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.
                               
                              The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.
                               
                              gkarp@...
                               
                               
                               
                               

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                            • Arsenault, Gerry
                              UNRESTRICTED | ILLIMITÉ Bill, I believe you’ve used a similar diagram in the past and it’s a good representation of the issue. I know I’ve seen similar
                              Message 15 of 27 , Sep 5, 2012
                              • 0 Attachment

                                UNRESTRICTED | ILLIMITÉ

                                 

                                Bill,

                                I believe you’ve used a similar diagram in the past and it’s a good representation of the issue. I know I’ve seen similar ones before.

                                 

                                I wonder if you embedded a title within the circle that included “Smart Meter” if your message and the link to the issue would be clearer.

                                Just a thought.

                                 

                                I showed your muffin post to my peers and we all got a good chuckle.

                                One of them advised me not to quote you directly like I have in the past .

                                 

                                G.

                                 

                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                Sent: Wednesday, September 05, 2012 11:00 AM
                                To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                Subject: Re: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                                 

                                 

                                Gerry,

                                 

                                Thanks.

                                 

                                Sure.

                                 

                                I'd be honored if you quoted me.

                                 

                                What are your thoughts on the smart meter as a poster child for self-inflicted program damage?

                                 

                                Take care,
                                 
                                Bill Corcoran

                                 
                                William  R. Corcoran, Ph.D., P.E.
                                Nuclear Safety Review Concepts Corporation
                                21 Broadleaf Circle
                                Windsor, CT 06095-1634
                                860-285-8779
                                William.R.Corcoran@...
                                http://www.linkedin.com/in/williamcorcoranphdpe


                                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                Method: Mastering Investigative Technology

                                Mindset: A good business issue investigation makes the despicable explicable.

                                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                Mantra: Fix the nonconformities that resulted in the enormities.

                                 

                                ****Internet Email Confidentiality Footer****

                                 

                                Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                 


                                From: "Arsenault, Gerry" <arsenaultg@...>
                                To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                Sent: Wednesday, September 5, 2012 10:01 AM
                                Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                                 

                                 

                                UNRESTRICTED | ILLIMITÉ

                                 

                                Can I quote you Dr Bill?

                                G.

                                 

                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                Sent: Wednesday, September 05, 2012 9:53 AM
                                To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                Subject: Re: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                                 

                                 

                                Putting a dirty diaper in the oven doesn't make it a muffin.

                                 

                                Take care,
                                 
                                Bill Corcoran

                                 
                                William  R. Corcoran, Ph.D., P.E.
                                Nuclear Safety Review Concepts Corporation
                                21 Broadleaf Circle
                                Windsor, CT 06095-1634
                                860-285-8779
                                William.R.Corcoran@...
                                http://www.linkedin.com/in/williamcorcoranphdpe


                                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                Method: Mastering Investigative Technology

                                Mindset: A good business issue investigation makes the despicable explicable.

                                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                Mantra: Fix the nonconformities that resulted in the enormities.

                                 

                                ****Internet Email Confidentiality Footer****

                                 

                                Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                 


                                From: "Van Leuken, Mike" <dptpmvl@...>
                                To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                Sent: Wednesday, September 5, 2012 9:30 AM
                                Subject: RE: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child

                                 

                                 

                                For me at least, a contributing factor to this is the fact they call them smart. Putting a little computer chip in a device doesn’t make it smart.

                                 

                                I’m old enough to remember, since I have been in the IT business for 30+ years, when you had to remind people that computers only do what they are told to do. This was more to allay fears that “the computer” was going to take away their job. I think we still have to be reminded that computers only do what they are told to do, generally by humans.  I don’t think there are many IT people here (Hi, Tore, I do hope that all is well in Norway.) but most of us have heard of Garbage In, Garbage Out and that applies to this “Smart” meter programming.

                                 

                                As far as people damaging their own cause, it isn’t helping that people are exaggerating or down-playing the size of the issue based on where they sit. Or as was more succinctly put before: YOUR fire is small, MY fire is big.

                                 

                                Mike van Leuken.

                                 

                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                                Sent: 2012 September 05 7:07 AM
                                To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                Subject: [Root_Cause_State_of_the_Practice] The Smart Meter as a Poster Child [1 Attachment]

                                 

                                 

                                [Attachment(s) from Dr. Bill Corcoran included below]

                                I changed the subject line from

                                "Don't sweat the Small Fires?"

                                 

                                (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)

                                 

                                I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.

                                 

                                (If you want people to like your idea make sure it doesn't torch their homes.)

                                 

                                How come a smart meter doesn't know when it's been installed wrong?

                                 

                                How come a smart meter cannot tell that it is overheating?

                                 

                                How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?

                                (See attachment.)

                                 

                                Is anyone in this group involved in the smart meter movement?

                                 

                                Is there a link to a good update of the national status of the smart meter movement?

                                 

                                Take care,
                                 
                                Bill Corcoran

                                 
                                William  R. Corcoran, Ph.D., P.E.
                                Nuclear Safety Review Concepts Corporation
                                21 Broadleaf Circle
                                Windsor, CT 06095-1634
                                860-285-8779
                                William.R.Corcoran@...
                                http://www.linkedin.com/in/williamcorcoranphdpe



                                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                Method: Mastering Investigative Technology

                                Mindset: A good business issue investigation makes the despicable explicable.

                                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                Mantra: Fix the nonconformities that resulted in the enormities.

                                 

                                ****Internet Email Confidentiality Footer****

                                 

                                Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                 


                                From: "MARRS, STEPHEN C" <smarrs@...>
                                To: "Root_Cause_State_of_the_Practice@yahoogroups.com" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                Sent: Tuesday, September 4, 2012 3:02 PM
                                Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                                 

                                 

                                Thought I detected a tongue in cheek..:)

                                 

                                Note the not-so-subtle spin from the original story:  “We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues…”

                                 

                                If this was really true it doesn’t seem likely that they would  have had 15 of them….  L

                                 

                                 


                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Swenning, Steven H
                                Sent: Tuesday, September 04, 2012 1:29 PM
                                To: 'Root_Cause_State_of_the_Practice@yahoogroups.com'
                                Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                                 

                                 

                                Actually Bill that “story” came from my imagination… feeble rhetoric to re-frame the issue.  it’s where I went after reading the story from Commonwealth Edison.

                                 

                                SHS

                                 

                                 

                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                Sent: Tuesday, September 04, 2012 11:16 AM
                                To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                Subject: Re: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                                 

                                 

                                Steve,

                                 

                                Thanks.

                                 

                                Do you have a link to the GM story?

                                 

                                Take care,
                                 
                                Bill Corcoran

                                 
                                William  R. Corcoran, Ph.D., P.E.
                                Nuclear Safety Review Concepts Corporation
                                21 Broadleaf Circle
                                Windsor, CT 06095-1634
                                860-285-8779
                                William.R.Corcoran@...
                                http://www.linkedin.com/in/williamcorcoranphdpe



                                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                Method: Mastering Investigative Technology

                                Mindset: A good business issue investigation makes the despicable explicable.

                                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                Mantra: Fix the nonconformities that resulted in the enormities.

                                 

                                ****Internet Email Confidentiality Footer****

                                 

                                Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                 


                                From: "Swenning, Steven H" <steven_h_swenning@...>
                                To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                Sent: Tuesday, September 4, 2012 12:47 PM
                                Subject: RE: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                                 

                                 

                                A “small” fire occurs at your house.  A “large” fire occurs at mine.

                                 

                                In other news, GM has confirmed that leaking fuel tanks in their 2012 models was the result of adding gasoline.  GM stated that the leaking “did not occur as a result of the fuel tank integrity” but instead was caused by the fuel tank/fuel line interface as the result of faulty installation.  A Government Motors spokesman stated that 200 fires had been reported. None were attributed directly to the fuel tank.  GM is working closely with their newly-formed company, Fuel Line Installers, LLC to identify and correct the alleged problems.

                                 

                                From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of Dr. Bill Corcoran
                                Sent: Friday, August 31, 2012 5:08 AM
                                To: RCSOTP1
                                Cc: Industry Events
                                Subject: [Root_Cause_State_of_the_Practice] Don't sweat the Small Fires?

                                 

                                 

                                Please scroll down for the link and the story then tell us the lessons to be learned.
                                 

                                ! Take care,
                                 
                                Bill Corcoran
                                 
                                William  R. Corcoran, Ph.D., P.E.
                                Nuclear Safety Review Concepts Corporation
                                21 Broadleaf Circle
                                Windsor, CT 06095-1634
                                860-285-8779
                                William.R.Corcoran@...
                                http://www.linkedin.com/in/williamcorcoranphdpe



                                Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                Method: Mastering Investigative Technology

                                Mind! set: A good business issue investigation makes the despicable explicable.

                                Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                Mantra: Fix the nonconformities that resulted in the enormities.

                                 

                                ****Internet Email Confidentiality Footer****

                                 

                                Privileged/Confidential Information may be contai! ned in this message. If you are not the addressee indicated in this me ssage (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                                ______________________________________________________________________________________________________________
                                http://www.energycentral.com/news/en/25778567/
                                ______________________________________________________________________________________________________________

                                ComEd confirms smart meters involved in 'small fires'

                                Aug 30 - McClatchy-Tribune Regional News - Gregory Karp Chicago Tribune

                                 

                                Commonwealth Edison confirmed on Thursday that several of its smart meters, which wirelessly relay power-use data between homes and the company, have been involved in "small fires" in the Chicago region.

                                 

                                ComEd said the problems stemmed not from the smart meters themselves but from how they were connected to homes and businesses.

                                The news, reported by Crain's Chicago Business on Thursday, is the latest among recent concerns about the safety of the devices.

                                 

                                Peco Energy Co., a sister company of ComEd also owned by Exelon Corp., said this month that it suspended a smart-meter installation program after 15 of the 186,000 installed devices overheated, including one that set fire to a home in suburban Philadelphia, according to the Philadelphia Inquirer.

                                 

                                Then, this week, Maryland utility regulators, concerned about the action in Pennsylvania, held a hearing with four major electricity companies about smart meters, the Baltimore Sun reported. The paper quoted a Baltimore Gas and Electric Co. official saying the company had five incidents of the smart meters overheating out of 65,000 installed. None failed or was damaged.

                                 

                                "ComEd customers can be assured that we are taking every precaution possible to ensure their safety and satisfaction," ComEd said in a statement. "We are working hand-in-hand with our PECO colleagues to understand and apply their key learnings here in northern Illinois."

                                 

                                ComEd has installed digital smart meters at about 130,000 homes and businesses. "Since installation began in 2009, we have seen a limited number of issues related to elevated heating. We take these issues extremely seriously and, in each case, have taken steps to get to the bottom of the issues to ensure customer safety," the statement said.

                                 

                                The problem is not with the smart meters, ComEd said. Independent testing showed the cause "was related to fitting and connection issues with an older-model socket that had a poor connection at the point where the customer's wires and ComEd's wires meet."

                                 

                                All three smart meters that had problems used the same type of socket, ComEd said. Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.

                                 

                                "Technicians will look out for and modify the connection point when needed during full deployment of smart meters," ComEd said.

                                 

                                All told, ComEd identified 15 connection issues that resulted in higher than normal heat conditions and damage to the smart meter. All the meters worked but ComEd replaced them, it said. None of the incidents were related to meter design, it said.

                                 

                                ComEd said it is performing ! daily temperature scans on smart meters, helping it identify heat-related issues.

                                 

                                The company is also sending its meter designs for independent evaluation. That testing will be completed before ComEd installs any more smart meters early next year, it said.

                                 

                                gkarp@...

                                 

                                 

                                 

                                 


                                NOTICE -
                                This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.

                                 

                                 

                              • james.gallman@att.net
                                I d suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000
                                Message 16 of 27 , Sep 5, 2012
                                • 0 Attachment
                                  I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                  Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                  One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                  --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                  >
                                  > I changed the subject line from
                                  > "Don't sweat the Small Fires?"
                                  >
                                  > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                  >
                                  >
                                  > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                  >
                                  > (If you want people to like your idea make sure it doesn't torch their homes.)
                                  >
                                  >
                                  > How come a smart meter doesn't know when it's been installed wrong?
                                  >
                                  > How come a smart meter cannot tell that it is overheating?
                                  >
                                  > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                  > (See attachment.)
                                  >
                                  >
                                  > Is anyone in this group involved in the smart meter movement?
                                  >
                                  > Is there a link to a good update of the national status of the smart meter movement?
                                  >
                                  >
                                  >
                                  > Take care,
                                  >  
                                  > Bill Corcoran
                                  >
                                  >  
                                  > William  R. Corcoran, Ph.D., P.E.
                                  > Nuclear Safety Review Concepts Corporation
                                  > 21 Broadleaf Circle
                                  > Windsor, CT 06095-1634
                                  > 860-285-8779
                                  > William.R.Corcoran@...
                                  > http://www.linkedin.com/in/williamcorcoranphdpe
                                  >
                                  >
                                • DR WILLIAM CORCORAN
                                  Thanks, Jim. What s a principle failure? What s a transparency-induced failure? These are new terms to me. They are not in The Rootician s Dictionary.
                                  Message 17 of 27 , Sep 5, 2012
                                  • 0 Attachment
                                    Thanks, Jim.

                                    What's a "principle failure?"

                                    What's a "transparency-induced failure?"

                                    These are new terms to me.

                                    They are not in "The Rootician's Dictionary." (Yet?)

                                    OBTW: How many meter fires per 10,000 meters is OK?
                                     
                                    Take care,
                                     
                                    Bill Corcoran

                                     
                                    William  R. Corcoran, Ph.D., P.E.
                                    Nuclear Safety Review Concepts Corporation
                                    21 Broadleaf Circle
                                    Windsor, CT 06095-1634
                                    860-285-8779
                                    William.R.Corcoran@...
                                    http://www.linkedin.com/in/williamcorcoranphdpe


                                    Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                    Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                    Method: Mastering Investigative Technology

                                    Mindset: A good business issue investigation makes the despicable explicable.

                                    Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                    Mantra: Fix the nonconformities that resulted in the enormities.

                                     
                                    ****Internet Email Confidentiality Footer****
                                     
                                    Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                                    From: "james.gallman@..." <james.gallman2@...>
                                    To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                    Sent: Wednesday, September 5, 2012 11:26 AM
                                    Subject: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                     
                                    I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                    Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                    One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                    --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                    >
                                    > I changed the subject line from
                                    > "Don't sweat the Small Fires?"
                                    >
                                    > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                    >
                                    >
                                    > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                    >
                                    > (If you want people to like your idea make sure it doesn't torch their homes.)
                                    >
                                    >
                                    > How come a smart meter doesn't know when it's been installed wrong?
                                    >
                                    > How come a smart meter cannot tell that it is overheating?
                                    >
                                    > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                    > (See attachment.)
                                    >
                                    >
                                    > Is anyone in this group involved in the smart meter movement?
                                    >
                                    > Is there a link to a good update of the national status of the smart meter movement?
                                    >
                                    >
                                    >
                                    > Take care,
                                    >  
                                    > Bill Corcoran
                                    >
                                    >  
                                    > William  R. Corcoran, Ph.D., P.E.
                                    > Nuclear Safety Review Concepts Corporation
                                    > 21 Broadleaf Circle
                                    > Windsor, CT 06095-1634
                                    > 860-285-8779
                                    > William.R.Corcoran@...
                                    > http://www.linkedin.com/in/williamcorcoranphdpe
                                    >
                                    >



                                  • Van Leuken, Mike
                                    OBTW: How many meter fires per 10,000 meters is OK? It depends on who is asking, I suppose. Homeowners would say 0, I think. And I’m sure the Utility would
                                    Message 18 of 27 , Sep 5, 2012
                                    • 0 Attachment

                                      OBTW: How many meter fires per 10,000 meters is OK? It depends on who is asking, I suppose. Homeowners would say 0, I think. And I’m sure the Utility would have a different answer.

                                       

                                      I think that line of inquiry on copper and aluminum wires is potentially promising. I am quite sure I have read warnings about this when installing some things in my house, but I forget which. Either lights / ceiling fans or when hard-wiring in a smoke detector. None of these is a high-load type of thing. If those particular manufacturers are aware of this as a potential hazard and including this warning in their instructions, why is this not in the meter installation instructions? Or, if it is, why is this warning being ignored?   

                                       

                                      Mike van Leuken

                                      From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                      Sent: 2012 September 05 9:49 AM
                                      To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                      Subject: Re: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                       

                                       

                                      Thanks, Jim.

                                       

                                      What's a "principle failure?"

                                       

                                      What's a "transparency-induced failure?"

                                       

                                      These are new terms to me.

                                       

                                      They are not in "The Rootician's Dictionary." (Yet?)

                                       

                                      OBTW: How many meter fires per 10,000 meters is OK?

                                       

                                      Take care,
                                       
                                      Bill Corcoran

                                       
                                      William  R. Corcoran, Ph.D., P.E.
                                      Nuclear Safety Review Concepts Corporation
                                      21 Broadleaf Circle
                                      Windsor, CT 06095-1634
                                      860-285-8779
                                      William.R.Corcoran@...
                                      http://www.linkedin.com/in/williamcorcoranphdpe


                                      Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                      Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                      Method: Mastering Investigative Technology

                                      Mindset: A good business issue investigation makes the despicable explicable.

                                      Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                      Mantra: Fix the nonconformities that resulted in the enormities.

                                       

                                      ****Internet Email Confidentiality Footer****

                                       

                                      Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                       


                                      From: "james.gallman@..." <james.gallman2@...>
                                      To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                      Sent: Wednesday, September 5, 2012 11:26 AM
                                      Subject: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                       

                                       

                                      I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                      Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                      One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                      --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                      >
                                      > I changed the subject line from
                                      > "Don't sweat the Small Fires?"
                                      >
                                      > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                      >
                                      >
                                      > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                      >
                                      > (If you want people to like your idea make sure it doesn't torch their homes.)
                                      >
                                      >
                                      > How come a smart meter doesn't know when it's been installed wrong?
                                      >
                                      > How come a smart meter cannot tell that it is overheating?
                                      >
                                      > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                      > (See attachment.)
                                      >
                                      >
                                      > Is anyone in this group involved in the smart meter movement?
                                      >
                                      > Is there a link to a good update of the national status of the smart meter movement?
                                      >
                                      >
                                      >
                                      > Take care,
                                      >  
                                      > Bill Corcoran
                                      >
                                      >  
                                      > William  R. Corcoran, Ph.D., P.E.
                                      > Nuclear Safety Review Concepts Corporation
                                      > 21 Broadleaf Circle
                                      > Windsor, CT 06095-1634
                                      > 860-285-8779
                                      > William.R.Corcoran@...
                                      > http://www.linkedin.com/in/williamcorcoranphdpe
                                      >
                                      >

                                       



                                      NOTICE -
                                      This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.
                                    • DR WILLIAM CORCORAN
                                      An updated version of the graphic. Take care,   Bill Corcoran   William  R. Corcoran, Ph.D., P.E. Nuclear Safety Review Concepts Corporation 21 Broadleaf
                                      Message 19 of 27 , Sep 5, 2012
                                      An updated version of the graphic.

                                    • Arsenault, Gerry
                                      UNRESTRICTED | ILLIMITÉ I like it! G From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On
                                      Message 20 of 27 , Sep 5, 2012
                                      • 0 Attachment

                                        UNRESTRICTED | ILLIMITÉ

                                         

                                        I like it!

                                        G

                                         

                                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                        Sent: Wednesday, September 05, 2012 12:22 PM
                                        To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                        Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child [1 Attachment]

                                         

                                         

                                        [Attachment(s) from DR WILLIAM CORCORAN included below]

                                        An updated version of the graphic.

                                        Take care,
                                         
                                        Bill Corcoran

                                         
                                        William  R. Corcoran, Ph.D., P.E.
                                        Nuclear Safety Review Concepts Corporation
                                        21 Broadleaf Circle
                                        Windsor, CT 06095-1634
                                        860-285-8779
                                        William.R.Corcoran@...
                                        http://www.linkedin.com/in/williamcorcoranphdpe


                                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                        Method: Mastering Investigative Technology

                                        Mindset: A good business issue investigation makes the despicable explicable.

                                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                        Mantra: Fix the nonconformities that resulted in the enormities.

                                         

                                        ****Internet Email Confidentiality Footer****

                                         

                                        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.



                                        --- On Wed, 9/5/12, Van Leuken, Mike <dptpmvl@...> wrote:


                                        From: Van Leuken, Mike <dptpmvl@...>
                                        Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child
                                        To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                        Date: Wednesday, September 5, 2012, 12:05 PM

                                         

                                        OBTW: How many meter fires per 10,000 meters is OK? It depends on who is asking, I suppose. Homeowners would say 0, I think. And I’m sure the Utility would have a different answer.

                                         

                                        I think that line of inquiry on copper and aluminum wires is potentially promising. I am quite sure I have read warnings about this when installing some things in my house, but I forget which. Either lights / ceiling fans or when hard-wiring in a smoke detector. None of these is a high-load type of thing. If those particular manufacturers are aware of this as a potential hazard and including this warning in their instructions, why is this not in the meter installation instructions? Or, if it is, why is this warning being ignored?   

                                         

                                        Mike van Leuken

                                        From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                        Sent: 2012 September 05 9:49 AM
                                        To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                        Subject: Re: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                         

                                         

                                        Thanks, Jim.

                                         

                                        What's a "principle failure?"

                                         

                                        What's a "transparency-induced failure?"

                                         

                                        These are new terms to me.

                                         

                                        They are not in "The Rootician's Dictionary." (Yet?)

                                         

                                        OBTW: How many meter fires per 10,000 meters is OK?

                                         

                                        Take care,
                                         
                                        Bill Corcoran

                                         
                                        William  R. Corcoran, Ph.D., P.E.
                                        Nuclear Safety Review Concepts Corporation
                                        21 Broadleaf Circle
                                        Windsor, CT 06095-1634
                                        860-285-8779
                                        William.R.Corcoran@...
                                        http://www.linkedin.com/in/williamcorcoranphdpe


                                        Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                        Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                        Method: Mastering Investigative Technology

                                        Mindset: A good business issue investigation makes the despicable explicable.

                                        Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                        Mantra: Fix the nonconformities that resulted in the enormities.

                                         

                                        ****Internet Email Confidentiality Footer****

                                         

                                        Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                         


                                        From: "james.gallman@..." <james.gallman2@...>
                                        To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                        Sent: Wednesday, September 5, 2012 11:26 AM
                                        Subject: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                         

                                         

                                        I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                        Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                        One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                        --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                        >
                                        > I changed the subject line from
                                        > "Don't sweat the Small Fires?"
                                        >
                                        > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                        >
                                        >
                                        > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                        >
                                        > (If you want people to like your idea make sure it doesn't torch their homes.)
                                        >
                                        >
                                        > How come a smart meter doesn't know when it's been installed wrong?
                                        >
                                        > How come a smart meter cannot tell that it is overheating?
                                        >
                                        > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                        > (See attachment.)
                                        >
                                        >
                                        > Is anyone in this group involved in the smart meter movement?
                                        >
                                        > Is there a link to a good update of the national status of the smart meter movement?
                                        >
                                        >
                                        >
                                        > Take care,
                                        >  
                                        > Bill Corcoran
                                        >
                                        >  
                                        > William  R. Corcoran, Ph.D., P.E.
                                        > Nuclear Safety Review Concepts Corporation
                                        > 21 Broadleaf Circle
                                        > Windsor, CT 06095-1634
                                        > 860-285-8779
                                        > William.R.Corcoran@...
                                        > http://www.linkedin.com/in/williamcorcoranphdpe
                                        >
                                        >

                                         

                                         


                                        NOTICE -
                                        This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.

                                      • J. Brandon
                                        Dr. Bill, I’m not understanding the reason for this poster. Are you trying to redefine the Deming PDCA cycle for a particular issue by combining what would
                                        Message 21 of 27 , Sep 5, 2012
                                        • 0 Attachment

                                          Dr. Bill,

                                           

                                          I’m not understanding the reason for this poster.  Are you trying to redefine the Deming PDCA cycle for a particular issue by combining what would have amounted to multiple cycles resulting from various Corrective Action Requests (CARs).  If so, this poster is likely to change over time as we might not have discovered all of the problems with smart meters. 

                                           

                                          Here is one repository of info on world-wide smart meter problems:  http://emfsafetynetwork.org/?page_id=1280

                                           

                                          In at least one article, I saw indication that the utility was responding to incoming data on overheating, so we can infer that the meters have temperature sensors and report either routinely or on overheating instances. 

                                           

                                          As to comparing smart meter overheating problems to prior overheating problems, there are likely to be multiple obstacles.  First, there probably has never been any large-scale meter trade-outs for comparison.  Second, many potential problems may have been pre-existent in electrical boxes, but exacerbated by the change-outs.  There are some indications that certain meter receptacles are problematic, and in other cases the new prong layouts may be problematic, thus my assertion above that we may not have found all of the problems.

                                           

                                          Then there are other problems with smart meters besides the fire-potential, such as various radio frequency (RF) related problems, for both individuals and electronics sensitive to RF.

                                           

                                          Just a few thoughts on a very interesting set of problems. 

                                           

                                          Joe Brandon

                                           

                                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                          Sent: Wednesday, September 05, 2012 12:22 PM
                                          To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                          Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child [1 Attachment]

                                           

                                           

                                          [Attachment(s) from DR WILLIAM CORCORAN included below]

                                          An updated version of the graphic.

                                          Take care,
                                           
                                          Bill Corcoran

                                           
                                          William  R. Corcoran, Ph.D., P.E.
                                          Nuclear Safety Review Concepts Corporation
                                          21 Broadleaf Circle
                                          Windsor, CT 06095-1634
                                          860-285-8779
                                          William.R.Corcoran@...
                                          http://www.linkedin.com/in/williamcorcoranphdpe


                                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                          Method: Mastering Investigative Technology

                                          Mindset: A good business issue investigation makes the despicable explicable.

                                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                          Mantra: Fix the nonconformities that resulted in the enormities.

                                           

                                          ****Internet Email Confidentiality Footer****

                                           

                                          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.



                                          --- On Wed, 9/5/12, Van Leuken, Mike <dptpmvl@...> wrote:


                                          From: Van Leuken, Mike <dptpmvl@...>
                                          Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child
                                          To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                          Date: Wednesday, September 5, 2012, 12:05 PM

                                           

                                          OBTW: How many meter fires per 10,000 meters is OK? It depends on who is asking, I suppose. Homeowners would say 0, I think. And I’m sure the Utility would have a different answer.

                                           

                                          I think that line of inquiry on copper and aluminum wires is potentially promising. I am quite sure I have read warnings about this when installing some things in my house, but I forget which. Either lights / ceiling fans or when hard-wiring in a smoke detector. None of these is a high-load type of thing. If those particular manufacturers are aware of this as a potential hazard and including this warning in their instructions, why is this not in the meter installation instructions? Or, if it is, why is this warning being ignored?   

                                           

                                          Mike van Leuken

                                          From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                          Sent: 2012 September 05 9:49 AM
                                          To:
                                          Root_Cause_State_of_the_Practice@yahoogroups.com
                                          Subject: Re: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                           

                                           

                                          Thanks, Jim.

                                           

                                          What's a "principle failure?"

                                           

                                          What's a "transparency-induced failure?"

                                           

                                          These are new terms to me.

                                           

                                          They are not in "The Rootician's Dictionary." (Yet?)

                                           

                                          OBTW: How many meter fires per 10,000 meters is OK?

                                           

                                          Take care,
                                           
                                          Bill Corcoran

                                           
                                          William  R. Corcoran, Ph.D., P.E.
                                          Nuclear Safety Review Concepts Corporation
                                          21 Broadleaf Circle
                                          Windsor, CT 06095-1634
                                          860-285-8779
                                          William.R.Corcoran@...
                                          http://www.linkedin.com/in/williamcorcoranphdpe


                                          Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                          Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                          Method: Mastering Investigative Technology

                                          Mindset: A good business issue investigation makes the despicable explicable.

                                          Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                          Mantra: Fix the nonconformities that resulted in the enormities.

                                           

                                          ****Internet Email Confidentiality Footer****

                                           

                                          Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.

                                           


                                          From: "james.gallman@..." <james.gallman2@...>
                                          To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                          Sent: Wednesday, September 5, 2012 11:26 AM
                                          Subject: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                           

                                           

                                          I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                          Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                          One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                          --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                          >
                                          > I changed the subject line from
                                          > "Don't sweat the Small Fires?"
                                          >
                                          > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                          >
                                          >
                                          > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                          >
                                          > (If you want people to like your idea make sure it doesn't torch their homes.)
                                          >
                                          >
                                          > How come a smart meter doesn't know when it's been installed wrong?
                                          >
                                          > How come a smart meter cannot tell that it is overheating?
                                          >
                                          > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                          > (See attachment.)
                                          >
                                          >
                                          > Is anyone in this group involved in the smart meter movement?
                                          >
                                          > Is there a link to a good update of the national status of the smart meter movement?
                                          >
                                          >
                                          >
                                          > Take care,
                                          >  
                                          > Bill Corcoran
                                          >
                                          >  
                                          > William  R. Corcoran, Ph.D., P.E.
                                          > Nuclear Safety Review Concepts Corporation
                                          > 21 Broadleaf Circle
                                          > Windsor, CT 06095-1634
                                          > 860-285-8779
                                          > William.R.Corcoran@...
                                          > http://www.linkedin.com/in/williamcorcoranphdpe
                                          >
                                          >

                                           

                                           


                                          NOTICE -
                                          This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.

                                        • Roger Willmott
                                          Hi Bill Not sure that I fully understand the reason for this cycle. I m kind of with Joe on this one. It seems to me that it is complicating a simple process,
                                          Message 22 of 27 , Sep 5, 2012
                                          • 0 Attachment
                                            Hi Bill

                                            Not sure that I fully understand the reason for this cycle. I'm kind of with Joe on this one. It seems to me that it is complicating a simple process, and the last thing that we need is more complications with investigation processes. The 'experts' have complicated the hell out of simple activities - enough already.

                                            Roger...............


                                            On 05-Sep-12 10:22 PM, DR WILLIAM CORCORAN wrote:
                                             

                                            An updated version of the graphic.

                                          • Dr. Bill Corcoran
                                            Joe, Thanks for the great link. Do you have any links to investigations of smart meter fires or analyses of the issues? The graphic is just a generic map of
                                            Message 23 of 27 , Sep 18, 2012
                                            Joe,

                                            Thanks for the great link.

                                            Do you have any links to investigations of smart meter fires or analyses of the issues?

                                            The graphic is just a generic map of the Problem Management Cycle.

                                            I'm not intending to comment on any earlier work at this point.

                                            The graphic is just labeled to apply to smart meters, but it could apply to the "problem du jour."

                                            I attached it again.

                                            Which phases are the weakest?
                                             
                                            Take care,
                                             
                                            Bill Corcoran

                                             
                                            William  R. Corcoran, Ph.D., P.E.
                                            Nuclear Safety Review Concepts Corporation
                                            21 Broadleaf Circle
                                            Windsor, CT 06095-1634
                                            860-285-8779
                                            William.R.Corcoran@...
                                            http://www.linkedin.com/in/williamcorcoranphdpe


                                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                            Method: Mastering Investigative Technology

                                            Mindset: A good business issue investigation makes the despicable explicable.

                                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                            Mantra: Fix the nonconformities that resulted in the enormities.

                                             
                                            ****Internet Email Confidentiality Footer****
                                             
                                            Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                                            From: J. Brandon <jhbrand@...>
                                            To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                            Sent: Wednesday, September 5, 2012 2:01 PM
                                            Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child

                                             
                                            Dr. Bill,
                                             
                                            I’m not understanding the reason for this poster.  Are you trying to redefine the Deming PDCA cycle for a particular issue by combining what would have amounted to multiple cycles resulting from various Corrective Action Requests (CARs).  If so, this poster is likely to change over time as we might not have discovered all of the problems with smart meters. 
                                             
                                            Here is one repository of info on world-wide smart meter problems:  http://emfsafetynetwork.org/?page_id=1280
                                             
                                            In at least one article, I saw indication that the utility was responding to incoming data on overheating, so we can infer that the meters have temperature sensors and report either routinely or on overheating instances. 
                                             
                                            As to comparing smart meter overheating problems to prior overheating problems, there are likely to be multiple obstacles.  First, there probably has never been any large-scale meter trade-outs for comparison.  Second, many potential problems may have been pre-existent in electrical boxes, but exacerbated by the change-outs.  There are some indications that certain meter receptacles are problematic, and in other cases the new prong layouts may be problematic, thus my assertion above that we may not have found all of the problems.
                                             
                                            Then there are other problems with smart meters besides the fire-potential, such as various radio frequency (RF) related problems, for both individuals and electronics sensitive to RF.
                                             
                                            Just a few thoughts on a very interesting set of problems. 
                                             
                                            Joe Brandon
                                             
                                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                            Sent: Wednesday, September 05, 2012 12:22 PM
                                            To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                            Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child [1 Attachment]
                                             
                                             
                                            [Attachment(s) from DR WILLIAM CORCORAN included below]
                                            An updated version of the graphic.

                                            Take care,
                                             
                                            Bill Corcoran

                                             
                                            William  R. Corcoran, Ph.D., P.E.
                                            Nuclear Safety Review Concepts Corporation
                                            21 Broadleaf Circle
                                            Windsor, CT 06095-1634
                                            860-285-8779
                                            William.R.Corcoran@...
                                            http://www.linkedin.com/in/williamcorcoranphdpe


                                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                            Method: Mastering Investigative Technology

                                            Mindset: A good business issue investigation makes the despicable explicable.

                                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                            Mantra: Fix the nonconformities that resulted in the enormities.
                                             
                                            ****Internet Email Confidentiality Footer****
                                             
                                            Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.


                                            --- On Wed, 9/5/12, Van Leuken, Mike <dptpmvl@...> wrote:

                                            From: Van Leuken, Mike <dptpmvl@...>
                                            Subject: RE: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child
                                            To: "'Root_Cause_State_of_the_Practice@yahoogroups.com'" <Root_Cause_State_of_the_Practice@yahoogroups.com>
                                            Date: Wednesday, September 5, 2012, 12:05 PM
                                             
                                            OBTW: How many meter fires per 10,000 meters is OK? It depends on who is asking, I suppose. Homeowners would say 0, I think. And I’m sure the Utility would have a different answer.
                                             
                                            I think that line of inquiry on copper and aluminum wires is potentially promising. I am quite sure I have read warnings about this when installing some things in my house, but I forget which. Either lights / ceiling fans or when hard-wiring in a smoke detector. None of these is a high-load type of thing. If those particular manufacturers are aware of this as a potential hazard and including this warning in their instructions, why is this not in the meter installation instructions? Or, if it is, why is this warning being ignored?   
                                             
                                            Mike van Leuken
                                            From: Root_Cause_State_of_the_Practice@yahoogroups.com [mailto:Root_Cause_State_of_the_Practice@yahoogroups.com] On Behalf Of DR WILLIAM CORCORAN
                                            Sent: 2012 September 05 9:49 AM
                                            To:
                                            Root_Cause_State_of_the_Practice@yahoogroups.com
                                            Subject: Re: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child
                                             
                                             
                                            Thanks, Jim.
                                             
                                            What's a "principle failure?"
                                             
                                            What's a "transparency-induced failure?"
                                             
                                            These are new terms to me.
                                             
                                            They are not in "The Rootician's Dictionary." (Yet?)
                                             
                                            OBTW: How many meter fires per 10,000 meters is OK?
                                             
                                            Take care,
                                             
                                            Bill Corcoran

                                             
                                            William  R. Corcoran, Ph.D., P.E.
                                            Nuclear Safety Review Concepts Corporation
                                            21 Broadleaf Circle
                                            Windsor, CT 06095-1634
                                            860-285-8779
                                            William.R.Corcoran@...
                                            http://www.linkedin.com/in/williamcorcoranphdpe


                                            Mission: Saving lives, pain, assets, and careers through thoughtful inquiry.

                                            Motto: If you want safety, peace, or justice, then work for competency, integrity, and transparency.

                                            Method: Mastering Investigative Technology

                                            Mindset: A good business issue investigation makes the despicable explicable.

                                            Memory: The harmful factors of every adverse event to date have included insufficient transparency.

                                            Mantra: Fix the nonconformities that resulted in the enormities.
                                             
                                            ****Internet Email Confidentiality Footer****
                                             
                                            Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of NSRC Corp. shall be understood as neither given nor endorsed by it.
                                             

                                            From: "james.gallman@..." <james.gallman2@...>
                                            To: Root_Cause_State_of_the_Practice@yahoogroups.com
                                            Sent: Wednesday, September 5, 2012 11:26 AM
                                            Subject: [Root_Cause_State_of_the_Practice] Re: The Smart Meter as a Poster Child
                                             
                                             
                                            I'd suggest before printing the poster, one should check to see if installation of non-smart (stupid?) meters also cause fires in 1 out of every 10,000 installations. For that matter, installations of ovens, ranges, and dryers might also be checked. The article doesn't say, although the utility hints, that other installations may had the same problems for years ("Older-style analog meters also can have connection issues from loose fittings and corrosion, the company said.")

                                            Given that all the 15 meters that "torched the houses" continued to work following the blazes, I am guessing the issue is the principle failure may be a transparency-induced failure. Reporters getting facts without insight.

                                            One rule of root cause is "never believe the newspaper got it right". As such, I am just as guilty commenting with no facts so purity is not claimed here.

                                            --- In Root_Cause_State_of_the_Practice@yahoogroups.com, "Dr. Bill Corcoran" <William.R.Corcoran@...> wrote:
                                            >
                                            > I changed the subject line from
                                            > "Don't sweat the Small Fires?"
                                            >
                                            > (I'm not coming down one way or another on smart meters. I just think that itn is an educational topic for rooticians.)
                                            >
                                            >
                                            > I'm beginning to see the smart meter campaign as a poster child for the issue of advocates damaging their own causes.
                                            >
                                            > (If you want people to like your idea make sure it doesn't torch their homes.)
                                            >
                                            >
                                            > How come a smart meter doesn't know when it's been installed wrong?
                                            >
                                            > How come a smart meter cannot tell that it is overheating?
                                            >
                                            > How come the smart people pushing smart meters are not smart enough to include problem management in their campaign?
                                            > (See attachment.)
                                            >
                                            >
                                            > Is anyone in this group involved in the smart meter movement?
                                            >
                                            > Is there a link to a good update of the national status of the smart meter movement?
                                            >
                                            >
                                            >
                                            > Take care,
                                            >  
                                            > Bill Corcoran
                                            >
                                            >  
                                            > William  R. Corcoran, Ph.D., P.E.
                                            > Nuclear Safety Review Concepts Corporation
                                            > 21 Broadleaf Circle
                                            > Windsor, CT 06095-1634
                                            > 860-285-8779
                                            > William.R.Corcoran@...
                                            > http://www.linkedin.com/in/williamcorcoranphdpe
                                            >
                                            >
                                             
                                             

                                            NOTICE -
                                            This communication is intended ONLY for the use of the person or entity named above and may contain information that is confidential or legally privileged. If you are not the intended recipient named above or a person responsible for delivering messages or communications to the intended recipient, YOU ARE HEREBY NOTIFIED that any use, distribution, or copying of this communication or any of the information contained in it is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone and then destroy or delete this communication, or return it to us by mail if requested by us. The City of Calgary thanks you for your attention and co-operation.


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