Re: Meade Support
- My experience with Meade support has been pretty much the same with
the RCX. The only exception was when the dealer backed me on a single
issue (getting a replacement 14" and then trading down to a 12" from
a 14" when it became undeniable that the 14" mount just cannot handle
the weight of the 14" OTA in polar mode) after I threatened to return
the scope to him for a refund. I also have two ETX-125s. Both are
poorly constructed and go-to is unreliable but the optics of both are
great for visual observing. I tried mounting one of the ETX125s on
the 12" but, with counter-weights and an SBIG camera on the RCX, the
weight is just too much for the 12" mount. The few satisfied RCX -10 -
12 -14 imagers who post on this group seem to be the ones with the
10, those who use an SBIG camera with an AO7 or AOL, or the ones who
plan to use the larger scopes only in alt-az.
--- In RCX400@yahoogroups.com, Allan Overcast <allanovercast@...>
>thoughts of purchasing another Meade scope because of my bad
> I have decided to purchase an RCX400-10" but I am having second
experience with their support department on repairs. I sent in my
ETX-125EC for cleaning and focus shift issues, about 6 weeks ago, and
was quoted 2 weeks. Every time I call I seem to get another story
about why it is taking so long. My latest is that the parts are no
longer made, and they don't know when more will come in. After
pressing for a delivery date they said I should talk to a supervisor,
and was transferred to a generic voice-mail box to leave a message.
If I treated my customers like Meade has treated me, I would have no
more customers to service! I just want my scope back and I will find
somewhere else to send it to.
>and is it normal to get a different story every time you call them?
> So my question is: Does Meade treat all their customers so bad,
I am seriously concerned about purchasing anything else from them if
this is the standard treatment, especially when I need to get
> Thanks for the advice.
> Allan in Billings
> Don't pick lemons.
> See all the new 2007 cars at Yahoo! Autos.
- Glad they responded fast. Did they want the non functioning tripod back? If
not I would be interested in acquiring it. I will never be using it in the
extended position as I am only 5' 7". If the Ryobis are cordless I would
like those as well.
From: RCX400@yahoogroups.com [mailto:RCX400@yahoogroups.com] On Behalf Of
Sent: Sunday, March 04, 2007 9:59 AM
Subject: [RCX400] Re: Meade Support
Meade shipped out my third tripod and I got it the next day. The
most efficient customer service response I have ever recieved from
any corporation in my life. The legs do not all lock but I will
attempt to use clamps to hold the trigger mechanism in the 'down'
position that should rectify the situation. If anyone else has a
suggestion that would be helpful, please feel free to respond..
As for whining, if anyone wants the two Ryobi hand tools I described
earlier, Meade doesn't them back and I will ship them out to
whomever wants them (frieght paid on delivery...) I typically use
--- In RCX400@yahoogroups.com, "Dean S" <dean@...> wrote:
> Wow, what called for that???
> I don't hear whining, just that fact he is having some sevice
> is handling it better than most is sounds like.
> ----- Original Message -----
> From: "billwelch8888" <wcw88@...>
> To: <RCX400@yahoogroups.com>
> Sent: Saturday, March 03, 2007 8:14 AM
> Subject: [RCX400] Re: Meade Support
> > Maybe you should give up and move on. I know I am getting sick
> > tired of hearing all the whining...
> > Bill
> > Minnesota
> > Yahoo! Groups Links
> > --
> > No virus found in this incoming message.
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> > 8:12 AM
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