Sorry for the delay on the updates to my experiences with Meade and
my SkyAssurance + 3-way shipping option for my 12" RCX400...
Here's the rest of the story:
I called Meade to get an update on the repairs. They indicated that
the scope was received into their repair department on 9/11/2008 and
technicians are working on it. They say it'll be ready 4-6 weeks from
I gave Meade a call for an update on this 6th week of repair. It
looks like my scope has been taken out of repair and is being QA'ed
at this time. They say that the scope will be ready for shipment on
Monday (October 24, 2008) and should be in the hands of UPS on
Tuesday or Wednesday...
So far, so good!
I called in the late morning today to get a status on the RCX400 and
got someone who told me the contrary to what I had been told last
Friday. Not knowing the reason why, he told me it'll take an extra 4-
5 weeks! I took my displeasure out on the guy verbally (in a nicest
way possible) and hung up, planning to call much later in the
afternoon much like I did last Friday...
I called again during the 3pm PDT hour and got a very helpful
customer support person, David, who mentioned that there will be a
slight delay WITH a reason. The tech working on my scope wanted a few
more days to "collimate, clean the mirrors, and perform a few more
adjustments". Hopefully, it will be done right!
Apparently, I was talking to someone at Meade's Mexico facility
previously. David said that he would bring the issue up to his
manager and attempt to rectify it.
I had a short discussion with David, who has been with Meade for a
while (describes himself as "old school" Meade along with a handful
of others at the Irvine office.) I had asked him if Meade will ever
continue the LX400-ACF line. His answer was "only the 16" and 20"
ones", but it is Meade's intent to continue the repair of the
RCX400/LX400-ACFs solely at their Irvine office which is good news
provided I have a 5-year SkyAssurance contract that isn't even one
year old yet. Of course, this is provided as long as Meade survives
its present "hurdles"...
My scope was shipped on Monday (11/03/08) and is out for delivery
today! I will try to spend some time with it tonight and report my
Well... I received the scope in *excellent* order! Everything seems
to work good-as-new...
The RA drive sounds a whole lot quieter to the point I thought the
thing wasn't tracking. Although, it has that familiar whirrrr when it
slews. I always like to slew half the max anyway, so that was set
Now for the tasks of fine-tuning!
In final, I think the Sky Assurance + 3-way shipping option is
excellent insurance for your Meade scope! This first time around was
a 6-7 week turn-around and a dime was not even spent. The only
casualty was the withdrawl of being without it during that time!
--- In RCX400@yahoogroups.com, "wireless.dude" <arnie@...> wrote:
> Will do, Jim!
> Well, I got the scope boxed-up and called Meade on 9/5 (Friday).
> said they would dispatch UPS with a label and pick up the package
> from my residence...
> UPS picked-up the package on 9/8 (Monday). UPS tracking showed
> receipt of delivery on 9/10 (Wednesday). So, now the clock is
> ticking on the repair, and return-delivery...
> Meanwhile, I'll be doing some astrophotography with my TeleVue
> NP127is on its Vixen Sphinx SXD mount. ;o)
> Clear skies!
> --- In RCX400@yahoogroups.com, "jimcj1953" <jimcja@> wrote:
> > Hi Arnie,
> > You won't regret the Sky Assurance purchase. Please keep this
> > apprised of the quality of repair & turn around time. I waited 9
> > weeks the last time my RCX broke.
> > Jim
> > --- In RCX400@yahoogroups.com, "wireless.dude" <arnie@> wrote:
> > >
> > > I purchased my Meade-refurbished 12" RCX400 back in January
> > and
> > > got a 5-year Sky Assurance for it with the 3-way shipping
> > > A focuser motor went bad recently, so I promptly called Meade
> > > service 2-3 weeks ago. They helped me without a hitch and
> > me
> > > an empty 12" RCX400 box (arrived late last week). I was asked
> > give
> > > them a call as soon as I am ready to ship so that they can send
> > a
> > > shipping label which will happen Tuesday, September 2nd...
> > >
> > > So far, Meade has been living up to their part of the deal for
> > > added service I have paid for...
> > >
> > > I figured you guys would like to hear first-hand from a Meade
> > > customer's experience thus far after the discontinuation
> > announcement
> > > of the LX400-ACF line of scopes. Stay tuned for further
> > updates! ;o)
> > >
> > > Clear skies,
> > > Arnie
> > >