The Worst Customer Service Experience Ever
- The Worst Customer Service Experience Ever
-- Michael Hall
I just came back from my car insurance company and boy do
I have a story to tell ...
I met another gentleman sitting there and as soon as I sat
down he got up and told the receptionist, "I am the only
person here and I've been waiting for about twenty five
minutes now. I just want to renew my car insurance, can
somebody please take my money or can I just come back in
(Imagine the shock on my face! I came to renew my car
insurance as well, and wish that I could report a shorter
wait than the stranger.)
To add insult to injury, the receptionist kindly and
politely replied, "We only have one agent available, the
other two are on vacation, and if you come back tomorrow,
you may have to wait even longer(since he was next in line)"
Whether you have a website or physical store, remember to
make it easy as possible for your customers to 'give you
their money', don't make them jump through hoops or wait
twenty five minutes, especially if they just want a
renewal. Most of the information is already on file
although you need to check for address and phone changes.
A few good tip for website owners ...
1. Ask for a customers full name and email only, then
redirect the person to your order page, if their credit
card declined you can always follow up on the sale with a
quick email or even offer a discount if they come back and
make the purchase.
2. Make sure your order link is easy to find.
3. Tell your customer Thank You and don't just send a
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