13491Re: [PPLetterpress] Hello, Plate maker etc!
- May 5, 2013I did have good experiences with Freightquote a few times until they did this to me. What they did was quote me a commercial price and then charge me residential after the item had been delivered. I understand that this was probably carrier's fault originally, but it was Freightquote that should have stuck to their price.When I checked on the address, there was no reason for it to be classified residential, even though it was technically in a residential district. There was a loading dock and forklift and room for the truck. No extra hassle for the carrier. On my end it was commercial as well.When I tried to get refunded they would not budge. If there was something in the contract I signed that said the price could possibly go up $150, I could not find it, and they could not point it out.Even though $150 was a big deal to me, it's amazing how little a repeat customer can be worth to a company.So, Freightquote may be great most of the time, but they won't stand behind their quotes when they make a mistake. As rare as an error may be, that is just bad behavior for any kind of company.--ScottOn May 5, 2013, at 3:40 PM, Fritz Klinke wrote:
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