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Fwd: MyScouting *ref#24-974208

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  • Roger Labrie
    Day dollar short... But here is some information about scoutnet and compatibility. And what to if.... Roger ... From: Date: Nov 30, 2012 9:46
    Message 1 of 1 , Nov 30, 2012

      Day dollar short... But here is some information about scoutnet and compatibility.

      And what to if....

      Roger

      ---------- Forwarded message ----------
      From: <SDE@...>
      Date: Nov 30, 2012 9:46 AM
      Subject: MyScouting *ref#24-974208
      To: <ROGLABRIE@...>

      Thank you for contacting the Boy Scouts of America National Support Desk.

      We received your email that you are having difficulty with training. The issue could be a browser problem.

       First, we suggest going to Tools > Compatibility View Settings, and put a check mark on “Show all websites in compatibility view”.  Then go back to Tools > Internet Options, go to the “General” tab, under “Browsing history”, uncheck “preserve favorite website data.”  Then clear your internet cookies and temporary internet files, close the browser, reboot your machine, and try again.

       If you are using Internet Explorer version 8 or 9 go to Tools > compatibility view settings, put a check mark in “show all websites in compatibility view” and then click “close”.

      MyScouting.org is not currently compatible with Google Chrome or Mac computers; it will work with Internet Explorer version 7, 8 or 9; or Mozilla Firefox version 3.0 and higher.  Also make sure you have your popup blockers turned off, and be certain you don’t have any tool bars installed.

      If this does not resolve your problem, please call us at 972-580-2267 (Techs are available from 7:00A to 7:00P Central time, Monday-Friday; after this time you will be transferred to our voicemail which will be answered the following day) or send a reply email to MyScouting@... and please include the incident number in the subject line.

      Thank you for your support of Boy Scouts of America.





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