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[The Spot Youth Empowerment organization] Job Title: CO-OP POSITION: INFORMATION TECHNOLOGY...

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  • don bryant
    - More Job postings - Spot Youth Empowerment Organization on Face Book ** Rosshawnda Aaron posted in The Spot Youth Empowerment
    Message 1 of 1 , Feb 1, 2012
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      - More Job postings - Spot Youth Empowerment Organization on Face Book
      Job Title: CO-OP POSITION: INFORMATION...
      Rosshawnda Aaron 12:44pm Feb 1
      Job Title: CO-OP POSITION: INFORMATION TECHNOLOGY HELP DESK CO-OP

      Date posted: January 19, 2012

      Company: Northeast Ohio Regional Sewer District

      PLEASE FORWARD ALL RESUMES WITH THE FOLLOWING QUALIFICATIONS:

      One (1) Co-op position is available for a student who is pursuing a career in

      Information Technology or Computer Science. This is a position in our Information

      Technology Department. This position requires a one-year commitment and may start

      as soon as possible.

      Job Summary:

      Undertake Help Desk center activities for service requests related to desktop, network and

      software applications support, IT training requests, and telecommunications and audiovisual

      needs.

      Essential Functions:

      · Establish and maintain positive customer relations through quality inquiry and

      understanding customer needs.

      · Evaluate data and information provided by customers to determine technical support

      level, priority level and dispatch criteria for each request.

      · Ensure accurate interpretation and entry of information into call tracking system and

      efficient dispatch and routing on Help Desk tickets.

      · Follow the department methodology for communicating to internal staff, outsourced

      support technicians, and end-users regarding requests that have been entered.

      · Follow quality control methodology to maintain services of the Help Desk.

      · Use technology to successfully capture data needed to perform daily functions and

      generate and distribute Help Desk performance reports for IT management.

      · Assist in maintaining inventory data from acquisitions and deployments. Generate

      required documentation for deployment of hardware and software.

      · Advice end-users on software training opportunities provided in-house.

      · Assist in providing basic training on standard hardware and District software

      applications for end-users.

      · Perform clerical functions for the department as necessary.

      · Perform baseline activities associated with technical troubleshooting.

      Specific Skills:

      · Good customer service skills.

      · Good verbal and written communications skills.

      · Understanding of IT terminology.

      · Excellent telephone skills.

      · Demonstrated proficiency in ability to navigate, execute, input, edit, obtain, maintain,

      and/or generate information from software applications.

      Compensation:

      Range – $14.26 – $17.98 / Hour

      Please send resume to:

      NORTHEAST OHIO REGIONAL SEWER DISTRICT

      3900 Euclid Avenue

      Cleveland, OH 44115

      OR

      email to: Recruiter@...

      Note: When sending resumes via email, please ensure file is in Word (.doc) or Adobe (.pdf) format

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