252Re: Why would someone have their DNA tested and not respond?
- Jul 18, 2013
I am administrator for my uncle's DNA with Family Tree DNA."Samuel Dominguez" sfdoming
I never receive any email notifications from FTDNA.
I have to remember to check it.
Then again, I have my own DNA test on Ancestry and get reminders all of the time.
I think the FTDNA site communication system is flawed.
I recently upgraded my uncle's test from Family Finder to Y-DNA-37.
I was concerned that they might send my uncle a new kit, so I sent a message asking if it would be needed.
I wanted to advise him to expect it if necessary.
I used their on-site CONTACT US page.
No response after several days, so I sent another, and another.
Finally I sent them an email.
That got a response.
By that time I had already found an answer on the Forums.
Then they answered one of my CONTACT US queries just yesterday, two weeks after I created it.
I don't think communication is their strong suit.
Wed Jul 17, 2013 9:35 am (PDT) . Posted by:
Which also makes me wonder: why would someone have their dna tested, make their results available and then not respond to inquiries from people who match them? Mystifying!