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RE: [MedicalBillers] Collections

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  • Jim Salmonson
    Could someone just post them on the group page so we can stop the replies? Thanks. This message has been generated by a POP mail account. This type of mail
    Message 1 of 30 , Jul 8, 2003
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      Could someone just post them on the group page so we can stop the replies?

      Thanks.


      This message has been generated by a 'POP' mail account. This type of mail account allows this user to recieve email from his primary email service at any internet access point in the world. Please correspond with the internet address you have on file as the sender's primary email address.

      --- On Tue 07/08, Joshua Miller < thegrayspirit@... > wrote:
      From: Joshua Miller [mailto: thegrayspirit@...]
      To: MedicalBillers@yahoogroups.com
      Date: Tue, 8 Jul 2003 09:59:23 -0400
      Subject: RE: [MedicalBillers] Collections

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      <DIV><SPAN class=589123413-08072003><FONT face=Arial color=#0000ff size=2>I
      would like them also! Thanks!</font></span></div>
      <DIV> </div>
      <DIV> </div>
      <DIV align=left><FONT face="Script MT Bold" color=#2a3077 size=6>Joshua L.
      Miller</font></div>
      <DIV align=left><IMG height=92 hspace=0 src="cid:589123413@08072003-1460"
      width=270 align=left border=0></div>
      <DIV align=left> </div>
      <DIV align=left> </div>
      <DIV align=left> </div>
      <DIV align=left> </div>
      <DIV align=left> </div>
      <DIV align=left><FONT face=Arial>817 East Main Street</font></div>
      <DIV align=left><FONT face=Arial>Greenville, Ohio 45331</font></div>
      <DIV align=left><FONT face=Arial>Phone: (937) 548 - 5555</font></div>
      <DIV align=left><FONT face=Arial>Fax: (937) 548 - 5550</font></div>
      <DIV align=left><FONT face=Arial>Cell: (937) 417 - 1003</font></div>
      <DIV align=left><A href="mailto:joshmiller@..."><FONT
      face=Arial>joshmiller@...</font></a></div>
      <DIV align=left><FONT size=2><A href="http://www.daystarmedical.com/"><FONT
      face=Arial size=3>www.daystarmedical.com</font></a></font></div>
      <BLOCKQUOTE style="MARGIN-RIGHT: 0px">
      <DIV></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2>-----Original Message-----<BR><B>From:</b> Annette Miller
      [mailto:amiller@...] <BR><B>Sent:</b> Monday, July 07, 2003 9:49
      PM<BR><B>To:</b> MedicalBillers@yahoogroups.com<BR><B>Subject:</b> Re:
      [MedicalBillers] Collections<BR><BR></font></div>
      <DIV><FONT face=Arial size=2>I would like to have these letters too, if you
      don't mind sending them to me.</font></div>
      <DIV><FONT face=Arial size=2>Thanks in advance.</font></div>
      <DIV> </div>
      <DIV><FONT face=Arial size=2>Annette Miller<BR>~~~~~~~~~~~~~~~~~~~~~~<BR>Avon
      Representative<BR>Beauty Advisor<BR>~~~~~~~~~~~~~~~~~~~~~~~<BR>Millers
      Recovery Services Plus<BR>Medical Billing
      Services<BR>~~~~~~~~~~~~~~~~~~~~~~~<BR>Phone: 330-832-8061<BR>Fax:
      330-832-6785<BR>Toll Free: 1-888-605-2624<BR>~~~~~~~~~~~~~~~~~~~~~~~<BR>Get
      great long distance services, <BR>Toll-Free numbers, internet
      services,<BR>etc. all in one great place.<BR><A
      href="http://ld.net/?amiller">http://ld.net/?amiller</a><BR>Check it
      out!!!!!!<BR>~~~~~~~~~~~~~~~~~~~~~~~~~~<BR>Get into Health with
      LifeForce<BR><A
      href="http://www.richandhealthy.net/rich/index.php?id=20377536">http://www.richandhealthy.net/rich/index.php?id=20377536</a><BR>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~<BR>Great
      Shopping Place:<BR><A
      href="http://AnnetteMiller.PlugUsIn4Cash.com/">http://AnnetteMiller.PlugUsIn4Cash.com/</a>
      <BR>Check it out!!<BR>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</font></div>
      <BLOCKQUOTE
      style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
      <DIV style="FONT: 10pt arial">----- Original Message ----- </div>
      <DIV
      style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</b>
      <A title="reeki8@..." href="mailto:reeki8@...">Jo
      An</a> </div>
      <DIV style="FONT: 10pt arial"><B>To:</b> <A
      title=MedicalBillers@yahoogroups.com
      href="mailto:MedicalBillers@yahoogroups.com">MedicalBillers@yahoogroups.com</a>
      </div>
      <DIV style="FONT: 10pt arial"><B>Sent:</b> Monday, July 07, 2003 9:00
      PM</div>
      <DIV style="FONT: 10pt arial"><B>Subject:</b> RE: [MedicalBillers]
      Collections</div>
      <DIV><BR></div>
      <DIV><FONT face=Arial color=#0000ff size=2></font> </div>
      <BLOCKQUOTE style="MARGIN-RIGHT: 0px">
      <DIV></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN class=347145800-08072003> Hello
      Linda,</span></font></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN class=347145800-08072003>I just read
      your post and I am at home. I will not be into work
      until Thursday so I will try to get a copy of ours to
      you.</span></font></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN class=347145800-08072003>Not sure
      how good it works ..but we do get some response. We send two
      letters.</span></font></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Arial color=#0000ff size=2><SPAN class=347145800-08072003>Jo
      An </span></font></div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003></span></font> </div>
      <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
      face=Tahoma size=2><SPAN
      class=347145800-08072003> </span>----Original
      Message-----<BR><B>From:</b> Linda - Gastro Gastroenterologists P.C.
      [mailto:gastrobilling1@...] <BR><B>Sent:</b> Monday, July 07, 2003
      12:43 PM<BR><B>To:</b> medical billers<BR><B>Subject:</b> [MedicalBillers]
      Collections<BR><BR></div></font><TT>Hi!!! I was wondering if anyone
      would be so kind and help me. I am looking<BR>for a copy of a
      collection letter that works. I have a letter that I use<BR>but it
      is not effective. Please help me!!!<BR>Thank you,<BR><BR>Linda
      F.<BR>Billing Department<BR>Gastroenterologists, P.C.<BR>phone:(319)
      366-8695 ext. 304<BR>fax: (319) 366-0795<BR><BR></tt><BR><BR><TT>A list
      where we can all help each obtain maximum reimbursement!</tt>
      <BR><BR><TT>Your use of Yahoo! Groups is subject to the <A
      href="http://docs.yahoo.com/info/terms/">Yahoo! Terms of Service</a>.</tt>
      <BR></blockquote><BR><TT>A list where we can all help each obtain maximum
      reimbursement!</tt> <BR><BR><TT>Your use of Yahoo! Groups is subject to the
      <A href="http://docs.yahoo.com/info/terms/">Yahoo! Terms of
      Service</a>.</tt> <BR></blockquote><BR><BR><TT>A
      list where we can all help each obtain maximum reimbursement!</tt>
      <BR><BR><TT>Your use of Yahoo! Groups is subject to the <A
      href="http://docs.yahoo.com/info/terms/">Yahoo! Terms of Service</a>.</tt>
      <BR></blockquote>
      <br>

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      A list where we can all help each obtain maximum reimbursement!</tt>
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    • Le Daniels
      Linda You may want to check out a book that we use here called Credit & Collection Letters...That Get Results written by Harold E Meyer and Scott A Sievert
      Message 2 of 30 , Jul 8, 2003
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        Linda
         
        You may want to check out a book that we use here called
         
        "Credit & Collection Letters...That Get Results"
         
        written by Harold E Meyer and Scott A Sievert
         
        It has a lot of good letters in there and even some humorous ones. I think we paid about 14 or 15 dollars for it.  May be worth a look see
         
        :-)
         

        Le Daniels

        Jackson County Memorial Hospital

        Altus, OK

        -----Original Message-----
        From: Linda - Gastro Gastroenterologists P.C. [mailto:gastrobilling1@...]
        Sent: Monday, July 07, 2003 11:43 AM
        To: medical billers
        Subject: [MedicalBillers] Collections

        Hi!!!  I was wondering if anyone would be so kind and help me.  I am looking
        for a copy of a collection letter that works.  I have a letter that I use
        but it is not effective.  Please help me!!!
        Thank you,

        Linda F.
        Billing Department
        Gastroenterologists, P.C.
        phone:(319) 366-8695 ext. 304
        fax: (319) 366-0795



        A list where we can all help each obtain maximum reimbursement!

        Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
      • Annette Miller
        Where did you get the book at? Annette Miller ~~~~~~~~~~~~~~~~~~~~~~ Avon Representative Beauty Advisor ~~~~~~~~~~~~~~~~~~~~~~~ Millers Recovery Services Plus
        Message 3 of 30 , Jul 8, 2003
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          Where did you get the book at?
           
          Annette Miller
          ~~~~~~~~~~~~~~~~~~~~~~
          Avon Representative
          Beauty Advisor
          ~~~~~~~~~~~~~~~~~~~~~~~
          Millers Recovery Services Plus
          Medical Billing Services
          ~~~~~~~~~~~~~~~~~~~~~~~
          Phone: 330-832-8061
          Fax: 330-832-6785
          Toll Free: 1-888-605-2624
          ~~~~~~~~~~~~~~~~~~~~~~~
          Get great long distance services,
          Toll-Free numbers, internet services,
          etc. all in one great place.
          http://ld.net/?amiller
          Check it out!!!!!!
          ~~~~~~~~~~~~~~~~~~~~~~~~~~
          Get into Health with LifeForce
          http://www.richandhealthy.net/rich/index.php?id=20377536
          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
          Great Shopping Place:
          http://AnnetteMiller.PlugUsIn4Cash.com/
          Check it out!!
          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
          ----- Original Message -----
          Sent: Tuesday, July 08, 2003 2:10 PM
          Subject: RE: [MedicalBillers] Collections

          Linda
           
          You may want to check out a book that we use here called
           
          "Credit & Collection Letters...That Get Results"
           
          written by Harold E Meyer and Scott A Sievert
           
          It has a lot of good letters in there and even some humorous ones. I think we paid about 14 or 15 dollars for it.  May be worth a look see
           
          :-)
           

          Le Daniels

          Jackson County Memorial Hospital

          Altus, OK

          -----Original Message-----
          From: Linda - Gastro Gastroenterologists P.C. [mailto:gastrobilling1@...]
          Sent: Monday, July 07, 2003 11:43 AM
          To: medical billers
          Subject: [MedicalBillers] Collections

          Hi!!!  I was wondering if anyone would be so kind and help me.  I am looking
          for a copy of a collection letter that works.  I have a letter that I use
          but it is not effective.  Please help me!!!
          Thank you,

          Linda F.
          Billing Department
          Gastroenterologists, P.C.
          phone:(319) 366-8695 ext. 304
          fax: (319) 366-0795



          A list where we can all help each obtain maximum reimbursement!

          Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


          A list where we can all help each obtain maximum reimbursement!

          Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
        • Le Daniels
          I got it when I went to a collections seminar but you can get it at Amazon.com
          Message 4 of 30 , Jul 8, 2003
          • 0 Attachment
            I got it when I went to a collections seminar but you can get it at Amazon.com
             
             

            Le Daniels

            Jackson County Memorial Hospital

            Altus, OK

            -----Original Message-----
            From: Annette Miller [mailto:amiller@...]
            Sent: Tuesday, July 08, 2003 8:06 PM
            To: MedicalBillers@yahoogroups.com
            Subject: Re: [MedicalBillers] Collections

            Where did you get the book at?
             
            Annette Miller
            ~~~~~~~~~~~~~~~~~~~~~~
            Avon Representative
            Beauty Advisor
            ~~~~~~~~~~~~~~~~~~~~~~~
            Millers Recovery Services Plus
            Medical Billing Services
            ~~~~~~~~~~~~~~~~~~~~~~~
            Phone: 330-832-8061
            Fax: 330-832-6785
            Toll Free: 1-888-605-2624
            ~~~~~~~~~~~~~~~~~~~~~~~
            Get great long distance services,
            Toll-Free numbers, internet services,
            etc. all in one great place.
            http://ld.net/?amiller
            Check it out!!!!!!
            ~~~~~~~~~~~~~~~~~~~~~~~~~~
            Get into Health with LifeForce
            http://www.richandhealthy.net/rich/index.php?id=20377536
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
            Great Shopping Place:
            http://AnnetteMiller.PlugUsIn4Cash.com/
            Check it out!!
            ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
            ----- Original Message -----
            Sent: Tuesday, July 08, 2003 2:10 PM
            Subject: RE: [MedicalBillers] Collections

            Linda
             
            You may want to check out a book that we use here called
             
            "Credit & Collection Letters...That Get Results"
             
            written by Harold E Meyer and Scott A Sievert
             
            It has a lot of good letters in there and even some humorous ones. I think we paid about 14 or 15 dollars for it.  May be worth a look see
             
            :-)
             

            Le Daniels

            Jackson County Memorial Hospital

            Altus, OK

            -----Original Message-----
            From: Linda - Gastro Gastroenterologists P.C. [mailto:gastrobilling1@...]
            Sent: Monday, July 07, 2003 11:43 AM
            To: medical billers
            Subject: [MedicalBillers] Collections

            Hi!!!  I was wondering if anyone would be so kind and help me.  I am looking
            for a copy of a collection letter that works.  I have a letter that I use
            but it is not effective.  Please help me!!!
            Thank you,

            Linda F.
            Billing Department
            Gastroenterologists, P.C.
            phone:(319) 366-8695 ext. 304
            fax: (319) 366-0795



            A list where we can all help each obtain maximum reimbursement!

            Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


            A list where we can all help each obtain maximum reimbursement!

            Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.


            A list where we can all help each obtain maximum reimbursement!

            Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
          • Linda - Gastro Gastroenterologists P.C.
            MessageJo An, I would really appreciate it......hopefully the letters you send me will work better. If I can help you at all please let me know. Linda ...
            Message 5 of 30 , Jul 9, 2003
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              Message
              Jo An,
              I would really appreciate it......hopefully the letters you send me will work better.
              If I can help you at all please let me know.
              Linda
              -----Original Message-----
              From: Jo An [mailto:reeki8@...]
              Sent: Monday, July 07, 2003 8:00 PM
              To: MedicalBillers@yahoogroups.com
              Subject: RE: [MedicalBillers] Collections

               
               Hello Linda,
               
              I just read your post and I am at home.   I will not be into work until Thursday so I will try to get a copy of ours to you.
               
              Not sure how good it works ..but we do get some response.  We send two letters.
               
              Jo An 
               
               
               
               
               
               ----Original Message-----
              From: Linda - Gastro Gastroenterologists P.C. [mailto:gastrobilling1@...]
              Sent: Monday, July 07, 2003 12:43 PM
              To: medical billers
              Subject: [MedicalBillers] Collections

              Hi!!!  I was wondering if anyone would be so kind and help me.  I am looking
              for a copy of a collection letter that works.  I have a letter that I use
              but it is not effective.  Please help me!!!
              Thank you,

              Linda F.
              Billing Department
              Gastroenterologists, P.C.
              phone:(319) 366-8695 ext. 304
              fax: (319) 366-0795



              A list where we can all help each obtain maximum reimbursement!

              Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.

              A list where we can all help each obtain maximum reimbursement!

              Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
            • sparklepropertymgmt
              Greetings all: My background stems from customer services, claims processing, workers comp to now system configuration to pay the provider. I am looking to
              Message 6 of 30 , Apr 28, 2008
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                Greetings all:

                My background stems from customer services, claims processing, workers
                comp to now system configuration to pay the provider. I am looking to
                supplement my income with med billing. I've taken a simple course in
                medical billing, offered by a woman in here home who does billing and
                also taught the course at a local trade school. My issue is, I would
                like to start out by doing collections of old accounts with hopes of
                establishing a rapport with providers. How do I get started in
                something like that? I know the business and the in's and out's, but
                is my goal realistic at this point? Is it even possible? Do I need
                certification? HELP!!! :-)

                ~Erin
              • Lin
                Erin, when you say supplement your income what are your long term goals? Employment or self employment? I ask because if you are working for the other side
                Message 7 of 30 , Apr 28, 2008
                • 0 Attachment
                  Erin, when you say "supplement your income" what are your long term goals?
                  Employment or self employment?

                  I ask because if you are working for the other side (ie; insurance carriers)
                  you may have to look into this with your HR Rep from the company because
                  it's a conflict of interest. I started with a couple of clients and realized
                  the carrier I worked for had that clause in my contract, luckily I didn't
                  get caught but I quit when I got client #3 J





                  Linda Walker

                  Practice Managers Resource & Networking Community
                  <http://www.billerswebsite.com> http://www.billerswebsite.com
                  A division of K&L Media, LLC
                  <http://www.klmediallc.com> http://www.klmediallc.com

                  Website Design & Management for the Medical Services Industry







                  From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                  On Behalf Of sparklepropertymgmt
                  Sent: Monday, April 28, 2008 1:24 PM
                  To: MedicalBillers@yahoogroups.com
                  Subject: [MedicalBillers] Collections



                  Greetings all:

                  My background stems from customer services, claims processing, workers
                  comp to now system configuration to pay the provider. I am looking to
                  supplement my income with med billing. I've taken a simple course in
                  medical billing, offered by a woman in here home who does billing and
                  also taught the course at a local trade school. My issue is, I would
                  like to start out by doing collections of old accounts with hopes of
                  establishing a rapport with providers. How do I get started in
                  something like that? I know the business and the in's and out's, but
                  is my goal realistic at this point? Is it even possible? Do I need
                  certification? HELP!!! :-)

                  ~Erin





                  [Non-text portions of this message have been removed]
                • sparklepropertymgmt
                  My long term goals are to turn this into a career(self employment), but at this time I cannot afford to leave my 50k/yr job to pursue this as a single parent.
                  Message 8 of 30 , Apr 28, 2008
                  • 0 Attachment
                    My long term goals are to turn this into a career(self employment),
                    but at this time I cannot afford to leave my 50k/yr job to pursue
                    this as a single parent. I work for a medicaid provider that isn't
                    offered in the state I live in (currently). I've researched it
                    already and as long as I disclose my company and don't do any company
                    business I'm ok. Again, any pointers on how to get started in the
                    collections area?!?!?




                    --- In MedicalBillers@yahoogroups.com, "Lin" <italiandoll1967@...>
                    wrote:
                    >
                    > Erin, when you say "supplement your income" what are your long term
                    goals?
                    > Employment or self employment?
                    >
                    > I ask because if you are working for the other side (ie; insurance
                    carriers)
                    > you may have to look into this with your HR Rep from the company
                    because
                    > it's a conflict of interest. I started with a couple of clients and
                    realized
                    > the carrier I worked for had that clause in my contract, luckily I
                    didn't
                    > get caught but I quit when I got client #3 J
                    >
                    >
                    >
                    >
                    >
                    > Linda Walker
                    >
                    > Practice Managers Resource & Networking Community
                    > <http://www.billerswebsite.com> http://www.billerswebsite.com
                    > A division of K&L Media, LLC
                    > <http://www.klmediallc.com> http://www.klmediallc.com
                    >
                    > Website Design & Management for the Medical Services Industry
                    >
                    >
                    >
                    >
                    >
                    >
                    >
                    > From: MedicalBillers@yahoogroups.com
                    [mailto:MedicalBillers@yahoogroups.com]
                    > On Behalf Of sparklepropertymgmt
                    > Sent: Monday, April 28, 2008 1:24 PM
                    > To: MedicalBillers@yahoogroups.com
                    > Subject: [MedicalBillers] Collections
                    >
                    >
                    >
                    > Greetings all:
                    >
                    > My background stems from customer services, claims processing,
                    workers
                    > comp to now system configuration to pay the provider. I am looking
                    to
                    > supplement my income with med billing. I've taken a simple course
                    in
                    > medical billing, offered by a woman in here home who does billing
                    and
                    > also taught the course at a local trade school. My issue is, I
                    would
                    > like to start out by doing collections of old accounts with hopes
                    of
                    > establishing a rapport with providers. How do I get started in
                    > something like that? I know the business and the in's and out's,
                    but
                    > is my goal realistic at this point? Is it even possible? Do I need
                    > certification? HELP!!! :-)
                    >
                    > ~Erin
                    >
                    >
                    >
                    >
                    >
                    > [Non-text portions of this message have been removed]
                    >
                  • Lin
                    When you say collections do you mean soft collections such as A/R Review, dunning messages, a few calls.. etc? or do you mean full out collections? What
                    Message 9 of 30 , Apr 28, 2008
                    • 0 Attachment
                      When you say "collections" do you mean "soft" collections such as A/R
                      Review, dunning messages, a few calls.. etc? or do you mean full out
                      collections?

                      What you first want to do is research your state laws, there are some states
                      that require a surety bond if you are collecting the debt and there are
                      states that even require the bond if you are "acting" as a collection
                      agency. I'm going to assume maybe you mean review of A/R, filing appeals,
                      patient statements?

                      If so there are quite a few ways to get your foot in the door. You could
                      offer a free A/R Review, or maybe offer to re-file a few problem claims,
                      review claim denials, etc.

                      It sounds like you might also have enough experience to do what's called
                      Resume marketing in which you actually put together a resume along with a
                      cover letter for marketing. I only recommend doing those when you have some
                      experience under your belt. When I was working as a claims examiner, my
                      resume is what really sold me, once doctors knew I worked on the other side
                      they were just tickled, I am sure that accounted for obtaining 95% of my
                      clients.

                      Now you might want to define your role before you market as it might make a
                      difference. If you are going to be self-employed you surely want to do it
                      right, registering your business name, filing with your state, etc.. If you
                      are going to represent yourself as an "employee" you can scour the
                      help-wanted ad's and fax over your resume to listed fax numbers. When you
                      market you want to be clear about how you are presenting yourself: self
                      employed, employee, or Independent Contractor, you don't want to mislead
                      providers out of the starting gate, this might require you to think a little
                      bit and plan your marketing strategy. Perhaps doing a business plan might
                      help you and leave you room to grow/expand later on.





                      Linda Walker

                      Practice Managers Resource & Networking Community
                      <http://www.billerswebsite.com> http://www.billerswebsite.com
                      A division of K&L Media, LLC
                      <http://www.klmediallc.com> http://www.klmediallc.com

                      Website Design & Management for the Medical Services Industry







                      From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                      On Behalf Of sparklepropertymgmt
                      Sent: Monday, April 28, 2008 9:16 PM
                      To: MedicalBillers@yahoogroups.com
                      Subject: [MedicalBillers] Re: Collections



                      My long term goals are to turn this into a career(self employment),
                      but at this time I cannot afford to leave my 50k/yr job to pursue
                      this as a single parent. I work for a medicaid provider that isn't
                      offered in the state I live in (currently). I've researched it
                      already and as long as I disclose my company and don't do any company
                      business I'm ok. Again, any pointers on how to get started in the
                      collections area?!?!?

                      --- In MedicalBillers@yahoogroups.com
                      <mailto:MedicalBillers%40yahoogroups.com> , "Lin" <italiandoll1967@...>
                      wrote:
                      >
                      > Erin, when you say "supplement your income" what are your long term
                      goals?
                      > Employment or self employment?
                      >
                      > I ask because if you are working for the other side (ie; insurance
                      carriers)
                      > you may have to look into this with your HR Rep from the company
                      because
                      > it's a conflict of interest. I started with a couple of clients and
                      realized
                      > the carrier I worked for had that clause in my contract, luckily I
                      didn't
                      > get caught but I quit when I got client #3 J
                      >
                      >
                      >
                      >
                      >
                      > Linda Walker
                      >
                      > Practice Managers Resource & Networking Community
                      > <http://www.billerswebsite.com> http://www.billerswebsite.com
                      > A division of K&L Media, LLC
                      > <http://www.klmediallc.com> http://www.klmediallc.com
                      >
                      > Website Design & Management for the Medical Services Industry
                      >
                      >
                      >
                      >
                      >
                      >
                      >
                      > From: MedicalBillers@yahoogroups.com
                      <mailto:MedicalBillers%40yahoogroups.com>
                      [mailto:MedicalBillers@yahoogroups.com
                      <mailto:MedicalBillers%40yahoogroups.com> ]
                      > On Behalf Of sparklepropertymgmt
                      > Sent: Monday, April 28, 2008 1:24 PM
                      > To: MedicalBillers@yahoogroups.com
                      <mailto:MedicalBillers%40yahoogroups.com>
                      > Subject: [MedicalBillers] Collections
                      >
                      >
                      >
                      > Greetings all:
                      >
                      > My background stems from customer services, claims processing,
                      workers
                      > comp to now system configuration to pay the provider. I am looking
                      to
                      > supplement my income with med billing. I've taken a simple course
                      in
                      > medical billing, offered by a woman in here home who does billing
                      and
                      > also taught the course at a local trade school. My issue is, I
                      would
                      > like to start out by doing collections of old accounts with hopes
                      of
                      > establishing a rapport with providers. How do I get started in
                      > something like that? I know the business and the in's and out's,
                      but
                      > is my goal realistic at this point? Is it even possible? Do I need
                      > certification? HELP!!! :-)
                      >
                      > ~Erin
                      >
                      >
                      >
                      >
                      >
                      > [Non-text portions of this message have been removed]
                      >





                      [Non-text portions of this message have been removed]
                    • janet woolsey
                      I would like to talk to you regarding w/c claims give me a call 951 766 5391 thanks jw sparklepropertymgmt wrote: Greetings all: My
                      Message 10 of 30 , Apr 28, 2008
                      • 0 Attachment
                        I would like to talk to you regarding w/c claims
                        give me a call 951 766 5391
                        thanks jw

                        sparklepropertymgmt <divastar189@...> wrote:
                        Greetings all:

                        My background stems from customer services, claims processing, workers
                        comp to now system configuration to pay the provider. I am looking to
                        supplement my income with med billing. I've taken a simple course in
                        medical billing, offered by a woman in here home who does billing and
                        also taught the course at a local trade school. My issue is, I would
                        like to start out by doing collections of old accounts with hopes of
                        establishing a rapport with providers. How do I get started in
                        something like that? I know the business and the in's and out's, but
                        is my goal realistic at this point? Is it even possible? Do I need
                        certification? HELP!!! :-)

                        ~Erin






                        JW
                        Owner of
                        Medical Management Specialist
                        Office 951-766-5391
                        Fax 951-766-5393
                        Member of
                        AMBA, AWBA, PRMIC, Hemet Sanjacinto Chamber of Commerce

                        CONFIDENTIALITY NOTICE: This e-mail communication and any attachments
                        may contain confidential and privileged information for the use of the
                        designated recipients named above. Any unauthorized review, use,
                        disclosure or distribution is prohibited. If you are not the intended
                        recipient, please contact the sender by reply email and destroy all copies of
                        the original message.



                        [Non-text portions of this message have been removed]
                      • sparklepropertymgmt
                        Yes, I mean soft collections as you noted. Any pointers?!?!? ~ Erin ... A/R ... out ... some states ... there are ... collection ... appeals, ... could ...
                        Message 11 of 30 , May 1 9:10 AM
                        • 0 Attachment
                          Yes, I mean "soft" collections as you noted. Any pointers?!?!?

                          ~ Erin



                          --- In MedicalBillers@yahoogroups.com, "Lin" <italiandoll1967@...>
                          wrote:
                          >
                          > When you say "collections" do you mean "soft" collections such as
                          A/R
                          > Review, dunning messages, a few calls.. etc? or do you mean full
                          out
                          > collections?
                          >
                          > What you first want to do is research your state laws, there are
                          some states
                          > that require a surety bond if you are collecting the debt and
                          there are
                          > states that even require the bond if you are "acting" as a
                          collection
                          > agency. I'm going to assume maybe you mean review of A/R, filing
                          appeals,
                          > patient statements?
                          >
                          > If so there are quite a few ways to get your foot in the door. You
                          could
                          > offer a free A/R Review, or maybe offer to re-file a few problem
                          claims,
                          > review claim denials, etc.
                          >
                          > It sounds like you might also have enough experience to do what's
                          called
                          > Resume marketing in which you actually put together a resume along
                          with a
                          > cover letter for marketing. I only recommend doing those when you
                          have some
                          > experience under your belt. When I was working as a claims
                          examiner, my
                          > resume is what really sold me, once doctors knew I worked on the
                          other side
                          > they were just tickled, I am sure that accounted for obtaining 95%
                          of my
                          > clients.
                          >
                          > Now you might want to define your role before you market as it
                          might make a
                          > difference. If you are going to be self-employed you surely want
                          to do it
                          > right, registering your business name, filing with your state,
                          etc.. If you
                          > are going to represent yourself as an "employee" you can scour the
                          > help-wanted ad's and fax over your resume to listed fax numbers.
                          When you
                          > market you want to be clear about how you are presenting
                          yourself: self
                          > employed, employee, or Independent Contractor, you don't want to
                          mislead
                          > providers out of the starting gate, this might require you to
                          think a little
                          > bit and plan your marketing strategy. Perhaps doing a business
                          plan might
                          > help you and leave you room to grow/expand later on.
                          >
                          >
                          >
                          >
                          >
                          > Linda Walker
                          >
                          > Practice Managers Resource & Networking Community
                          > <http://www.billerswebsite.com> http://www.billerswebsite.com
                          > A division of K&L Media, LLC
                          > <http://www.klmediallc.com> http://www.klmediallc.com
                          >
                          > Website Design & Management for the Medical Services Industry
                          >
                          >
                          >
                          >
                          >
                          >
                          >
                          > From: MedicalBillers@yahoogroups.com
                          [mailto:MedicalBillers@yahoogroups.com]
                          > On Behalf Of sparklepropertymgmt
                          > Sent: Monday, April 28, 2008 9:16 PM
                          > To: MedicalBillers@yahoogroups.com
                          > Subject: [MedicalBillers] Re: Collections
                          >
                          >
                          >
                          > My long term goals are to turn this into a career(self
                          employment),
                          > but at this time I cannot afford to leave my 50k/yr job to pursue
                          > this as a single parent. I work for a medicaid provider that isn't
                          > offered in the state I live in (currently). I've researched it
                          > already and as long as I disclose my company and don't do any
                          company
                          > business I'm ok. Again, any pointers on how to get started in the
                          > collections area?!?!?
                          >
                          > --- In MedicalBillers@yahoogroups.com
                          > <mailto:MedicalBillers%40yahoogroups.com> , "Lin"
                          <italiandoll1967@>
                          > wrote:
                          > >
                          > > Erin, when you say "supplement your income" what are your long
                          term
                          > goals?
                          > > Employment or self employment?
                          > >
                          > > I ask because if you are working for the other side (ie;
                          insurance
                          > carriers)
                          > > you may have to look into this with your HR Rep from the company
                          > because
                          > > it's a conflict of interest. I started with a couple of clients
                          and
                          > realized
                          > > the carrier I worked for had that clause in my contract, luckily
                          I
                          > didn't
                          > > get caught but I quit when I got client #3 J
                          > >
                          > >
                          > >
                          > >
                          > >
                          > > Linda Walker
                          > >
                          > > Practice Managers Resource & Networking Community
                          > > <http://www.billerswebsite.com> http://www.billerswebsite.com
                          > > A division of K&L Media, LLC
                          > > <http://www.klmediallc.com> http://www.klmediallc.com
                          > >
                          > > Website Design & Management for the Medical Services Industry
                          > >
                          > >
                          > >
                          > >
                          > >
                          > >
                          > >
                          > > From: MedicalBillers@yahoogroups.com
                          > <mailto:MedicalBillers%40yahoogroups.com>
                          > [mailto:MedicalBillers@yahoogroups.com
                          > <mailto:MedicalBillers%40yahoogroups.com> ]
                          > > On Behalf Of sparklepropertymgmt
                          > > Sent: Monday, April 28, 2008 1:24 PM
                          > > To: MedicalBillers@yahoogroups.com
                          > <mailto:MedicalBillers%40yahoogroups.com>
                          > > Subject: [MedicalBillers] Collections
                          > >
                          > >
                          > >
                          > > Greetings all:
                          > >
                          > > My background stems from customer services, claims processing,
                          > workers
                          > > comp to now system configuration to pay the provider. I am
                          looking
                          > to
                          > > supplement my income with med billing. I've taken a simple
                          course
                          > in
                          > > medical billing, offered by a woman in here home who does
                          billing
                          > and
                          > > also taught the course at a local trade school. My issue is, I
                          > would
                          > > like to start out by doing collections of old accounts with
                          hopes
                          > of
                          > > establishing a rapport with providers. How do I get started in
                          > > something like that? I know the business and the in's and out's,
                          > but
                          > > is my goal realistic at this point? Is it even possible? Do I
                          need
                          > > certification? HELP!!! :-)
                          > >
                          > > ~Erin
                          > >
                          > >
                          > >
                          > >
                          > >
                          > > [Non-text portions of this message have been removed]
                          > >
                          >
                          >
                          >
                          >
                          >
                          > [Non-text portions of this message have been removed]
                          >
                        • Carol Roush
                          Hello Everyone :) OK, so I m sooooooo happy I didn t get the billing job at my office. The person who did get it, has been frustrated everyday. This isn t a
                          Message 12 of 30 , Jul 16, 2008
                          • 0 Attachment
                            Hello Everyone :)

                            OK, so I'm sooooooo happy I didn't get the billing job at my office. The person who did get it, has been frustrated everyday. This isn't a job that is for beginners and I was just that. I'm glad the front office position opened up for me just in time. I feel awful for the biller. She is part-time and really needs to be full time to clean up the mess that front office person left behind before she was fired. What is sad is that the owner of the speech therapy clinic gave her full trust in the previous front office person and didn't learn much about the programs to train the new biller. I probably would have walked the first day on the job if I had gotten that job. The biller will just be there for a year since she will graduate and go on to a speech therapist internship. I'm seriously thinking that when my supervisor goes to hire again for the job, they should be experienced. From what I can tell, my supervisor/owner of the clinic uses Leonardo
                            MD for submitting claims. Anyone heard of it? When the biller went to call and ask for help on walking her through on how to do something, the rep didn't even know what she was talking about. My coworker buddy (the biller) got really frustrated. The owner/supervisor was sold this program with the fact that there would be help or assistance. My supervisor called to complain and someone with experience called and helped, finally. Whew!

                            As for collections, that was a mess too. A scary mess! The biller is now getting calls from patients saying that never got an invoice before. Um, right because the front office person wasn't sending them! OR, she wasn't posting all the payments. Everyday, it's something new and nothing but drama! The biller and my supervisor have been dealing with a patient who doesn't want to pay his bill because he says he didn't like the services. Odd, his child kept coming to the appointments! ugh! He could have found someone else for his son. He did sign a contract agreeing to policy and procedures of the office and paying. I figure this will be thrown out of court.

                            Anyone else deal with this stuff?

                            Thanks!,

                            Carol :)
                          • MELISSA
                            Carol, I don t know anything about speech therapy but I have been in the nightmare your office seems to be in right now. The most important thing right now is
                            Message 13 of 30 , Jul 16, 2008
                            • 0 Attachment
                              Carol,



                              I don't know anything about speech therapy but I have been in the nightmare
                              your office seems to be in right now. The most important thing right now is
                              to get current claims out properly. That keeps the money flow coming in
                              while she sorts out the mess the other girl left. As for the collections and
                              patients complaining, I would tell them that the person who was in charge of
                              that isn't here anymore. You are very sorry they didn't get a proper
                              statement but the fact remains that they still owe the money and you would
                              be happy to set up payment arrangements. Patients will back off some if you
                              are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                              he signed a contract with your office, I don't think he has a legal leg to
                              stand on.



                              Melissa

                              Rubenstein Family Medical Associates





                              _____

                              From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                              On Behalf Of Carol Roush
                              Sent: Wednesday, July 16, 2008 9:04 AM
                              To: MedicalBillers@yahoogroups.com
                              Subject: [MedicalBillers] Collections



                              Hello Everyone :)

                              OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                              person who did get it, has been frustrated everyday. This isn't a job that
                              is for beginners and I was just that. I'm glad the front office position
                              opened up for me just in time. I feel awful for the biller. She is part-time
                              and really needs to be full time to clean up the mess that front office
                              person left behind before she was fired. What is sad is that the owner of
                              the speech therapy clinic gave her full trust in the previous front office
                              person and didn't learn much about the programs to train the new biller. I
                              probably would have walked the first day on the job if I had gotten that
                              job. The biller will just be there for a year since she will graduate and go
                              on to a speech therapist internship. I'm seriously thinking that when my
                              supervisor goes to hire again for the job, they should be experienced. From
                              what I can tell, my supervisor/owner of the clinic uses Leonardo
                              MD for submitting claims. Anyone heard of it? When the biller went to call
                              and ask for help on walking her through on how to do something, the rep
                              didn't even know what she was talking about. My coworker buddy (the biller)
                              got really frustrated. The owner/supervisor was sold this program with the
                              fact that there would be help or assistance. My supervisor called to
                              complain and someone with experience called and helped, finally. Whew!

                              As for collections, that was a mess too. A scary mess! The biller is now
                              getting calls from patients saying that never got an invoice before. Um,
                              right because the front office person wasn't sending them! OR, she wasn't
                              posting all the payments. Everyday, it's something new and nothing but
                              drama! The biller and my supervisor have been dealing with a patient who
                              doesn't want to pay his bill because he says he didn't like the services.
                              Odd, his child kept coming to the appointments! ugh! He could have found
                              someone else for his son. He did sign a contract agreeing to policy and
                              procedures of the office and paying. I figure this will be thrown out of
                              court.

                              Anyone else deal with this stuff?

                              Thanks!,

                              Carol :)





                              [Non-text portions of this message have been removed]
                            • Terry Pierce
                              Honey welcome to the day in a life !! Yes I am sure we have all experienced these types of days some more than others! Now wrap all that up with Insurance
                              Message 14 of 30 , Jul 16, 2008
                              • 0 Attachment
                                Honey welcome to the day in a life !! Yes I am sure we have all experienced these types of days some more than others! Now wrap all that up with Insurance companies holding onto your money for no reason, and try to deal with moody people.  You really need to just breathe deep and let all the drama roll off of your back like a duck, and focus on the bigger picture.. The provider, if you are stressed out like crazy that doesn't do any good for you or the provider.  Remember you are just there 8 hours a day and not all things will get done every.  The key is to 1 prioritize and set up a good process that all can follow and stick to the process, if you notice that something can be done differenlty or better than modify the process.  Don't forget lots of people inherit messes to clean up on jobs, you will truly be the star and go to person if you keep your cool and keep a good attitude.  Just like fantasy island when Mr. Rourke says smiles
                                everyone, and hey the more you smile the more you beleive it the more people around you will smile too!! Great Luck to you Girly!!
                                 Terry J. Pierce, CPC



                                ----- Original Message ----
                                From: Carol Roush <carol.roush@...>
                                To: MedicalBillers@yahoogroups.com
                                Sent: Wednesday, July 16, 2008 10:04:26 AM
                                Subject: [MedicalBillers] Collections


                                Hello Everyone :)

                                OK, so I'm sooooooo happy I didn't get the billing job at my office. The person who did get it, has been frustrated everyday. This isn't a job that is for beginners and I was just that. I'm glad the front office position opened up for me just in time. I feel awful for the biller. She is part-time and really needs to be full time to clean up the mess that front office person left behind before she was fired. What is sad is that the owner of the speech therapy clinic gave her full trust in the previous front office person and didn't learn much about the programs to train the new biller. I probably would have walked the first day on the job if I had gotten that job. The biller will just be there for a year since she will graduate and go on to a speech therapist internship. I'm seriously thinking that when my supervisor goes to hire again for the job, they should be experienced. From what I can tell, my supervisor/owner of the clinic uses Leonardo
                                MD for submitting claims. Anyone heard of it? When the biller went to call and ask for help on walking her through on how to do something, the rep didn't even know what she was talking about. My coworker buddy (the biller) got really frustrated. The owner/supervisor was sold this program with the fact that there would be help or assistance. My supervisor called to complain and someone with experience called and helped, finally. Whew!

                                As for collections, that was a mess too. A scary mess! The biller is now getting calls from patients saying that never got an invoice before. Um, right because the front office person wasn't sending them! OR, she wasn't posting all the payments. Everyday, it's something new and nothing but drama! The biller and my supervisor have been dealing with a patient who doesn't want to pay his bill because he says he didn't like the services. Odd, his child kept coming to the appointments! ugh! He could have found someone else for his son. He did sign a contract agreeing to policy and procedures of the office and paying. I figure this will be thrown out of court.

                                Anyone else deal with this stuff?

                                Thanks!,

                                Carol :)






                                [Non-text portions of this message have been removed]
                              • Terry Pierce
                                Good one Melissa, we could all go in and write a book and take it on Oprah!!  Terry J. Pierce, CPC ... From: MELISSA To:
                                Message 15 of 30 , Jul 16, 2008
                                • 0 Attachment
                                  Good one Melissa, we could all go in and write a book and take it on Oprah!!
                                   Terry J. Pierce, CPC



                                  ----- Original Message ----
                                  From: MELISSA <rdinsure@...>
                                  To: MedicalBillers@yahoogroups.com
                                  Sent: Wednesday, July 16, 2008 10:23:59 AM
                                  Subject: RE: [MedicalBillers] Collections


                                  Carol,

                                  I don't know anything about speech therapy but I have been in the nightmare
                                  your office seems to be in right now. The most important thing right now is
                                  to get current claims out properly.. That keeps the money flow coming in
                                  while she sorts out the mess the other girl left. As for the collections and
                                  patients complaining, I would tell them that the person who was in charge of
                                  that isn't here anymore. You are very sorry they didn't get a proper
                                  statement but the fact remains that they still owe the money and you would
                                  be happy to set up payment arrangements. Patients will back off some if you
                                  are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                  he signed a contract with your office, I don't think he has a legal leg to
                                  stand on.

                                  Melissa

                                  Rubenstein Family Medical Associates

                                  _____

                                  From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups. com]
                                  On Behalf Of Carol Roush
                                  Sent: Wednesday, July 16, 2008 9:04 AM
                                  To: MedicalBillers@ yahoogroups. com
                                  Subject: [MedicalBillers] Collections

                                  Hello Everyone :)

                                  OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                  person who did get it, has been frustrated everyday. This isn't a job that
                                  is for beginners and I was just that. I'm glad the front office position
                                  opened up for me just in time. I feel awful for the biller. She is part-time
                                  and really needs to be full time to clean up the mess that front office
                                  person left behind before she was fired. What is sad is that the owner of
                                  the speech therapy clinic gave her full trust in the previous front office
                                  person and didn't learn much about the programs to train the new biller. I
                                  probably would have walked the first day on the job if I had gotten that
                                  job. The biller will just be there for a year since she will graduate and go
                                  on to a speech therapist internship. I'm seriously thinking that when my
                                  supervisor goes to hire again for the job, they should be experienced. From
                                  what I can tell, my supervisor/owner of the clinic uses Leonardo
                                  MD for submitting claims. Anyone heard of it? When the biller went to call
                                  and ask for help on walking her through on how to do something, the rep
                                  didn't even know what she was talking about. My coworker buddy (the biller)
                                  got really frustrated. The owner/supervisor was sold this program with the
                                  fact that there would be help or assistance. My supervisor called to
                                  complain and someone with experience called and helped, finally. Whew!

                                  As for collections, that was a mess too. A scary mess! The biller is now
                                  getting calls from patients saying that never got an invoice before. Um,
                                  right because the front office person wasn't sending them! OR, she wasn't
                                  posting all the payments. Everyday, it's something new and nothing but
                                  drama! The biller and my supervisor have been dealing with a patient who
                                  doesn't want to pay his bill because he says he didn't like the services.
                                  Odd, his child kept coming to the appointments! ugh! He could have found
                                  someone else for his son. He did sign a contract agreeing to policy and
                                  procedures of the office and paying. I figure this will be thrown out of
                                  court.

                                  Anyone else deal with this stuff?

                                  Thanks!,

                                  Carol :)

                                  [Non-text portions of this message have been removed]






                                  [Non-text portions of this message have been removed]
                                • Carol Roush
                                  Luckily, I m not the one that has to clean it up. I got the front office job instead because the previous front office person got fired. She was losing money
                                  Message 16 of 30 , Jul 16, 2008
                                  • 0 Attachment
                                    Luckily, I'm not the one that has to clean it up. I got the front office job instead because the previous front office person got fired. She was losing money for the office. As for my supervisor, she is already stressed out. LOL. I as well as the new medical biller, try not to bug her with extra stuff. We do ask questions when needed when we don't know the answer. Turn over for the office all took place this month. So now the patients/clients have to get use to us as well as the proper way to be billed. The patients/clients have gotten apologies and politeness from us newbies in the front office. They will get use to us as well as we will get use to them. :)


                                    --- On Wed, 7/16/08, Terry Pierce <tpierce301@...> wrote:

                                    > From: Terry Pierce <tpierce301@...>
                                    > Subject: Re: [MedicalBillers] Collections
                                    > To: MedicalBillers@yahoogroups.com
                                    > Date: Wednesday, July 16, 2008, 2:36 PM
                                    > Honey welcome to the day in a life !! Yes I am sure we have
                                    > all experienced these types of days some more than others!
                                    > Now wrap all that up with Insurance companies holding onto
                                    > your money for no reason, and try to deal with
                                    > moody people.  You really need to just breathe deep and
                                    > let all the drama roll off of your back like a duck, and
                                    > focus on the bigger picture.. The provider, if you are
                                    > stressed out like crazy that doesn't do any good for
                                    > you or the provider.  Remember you are just there 8 hours
                                    > a day and not all things will get done every.  The key is
                                    > to 1 prioritize and set up a good process that all can
                                    > follow and stick to the process, if you notice that
                                    > something can be done differenlty or better than modify
                                    > the process.  Don't forget lots of people inherit
                                    > messes to clean up on jobs, you will truly be the star and
                                    > go to person if you keep your cool and keep a good
                                    > attitude.  Just like fantasy island when Mr. Rourke says
                                    > smiles
                                    > everyone, and hey the more you smile the more you
                                    > beleive it the more people around you will smile too!!
                                    > Great Luck to you Girly!!
                                    >  Terry J. Pierce, CPC
                                    >
                                    >
                                    >
                                    > ----- Original Message ----
                                    > From: Carol Roush <carol.roush@...>
                                    > To: MedicalBillers@yahoogroups.com
                                    > Sent: Wednesday, July 16, 2008 10:04:26 AM
                                    > Subject: [MedicalBillers] Collections
                                    >
                                    >
                                    > Hello Everyone :)
                                    >
                                    > OK, so I'm sooooooo happy I didn't get the billing
                                    > job at my office. The person who did get it, has been
                                    > frustrated everyday. This isn't a job that is for
                                    > beginners and I was just that. I'm glad the front
                                    > office position opened up for me just in time. I feel awful
                                    > for the biller. She is part-time and really needs to be full
                                    > time to clean up the mess that front office person left
                                    > behind before she was fired. What is sad is that the owner
                                    > of the speech therapy clinic gave her full trust in the
                                    > previous front office person and didn't learn much
                                    > about the programs to train the new biller. I probably
                                    > would have walked the first day on the job if I had gotten
                                    > that job. The biller will just be there for a year since
                                    > she will graduate and go on to a speech therapist
                                    > internship. I'm seriously thinking that when my
                                    > supervisor goes to hire again for the job, they should be
                                    > experienced. From what I can tell, my supervisor/owner of
                                    > the clinic uses Leonardo
                                    > MD for submitting claims. Anyone heard of it? When the
                                    > biller went to call and ask for help on walking her through
                                    > on how to do something, the rep didn't even know what
                                    > she was talking about. My coworker buddy (the biller) got
                                    > really frustrated. The owner/supervisor was sold this
                                    > program with the fact that there would be help or
                                    > assistance. My supervisor called to complain and someone
                                    > with experience called and helped, finally. Whew!
                                    >
                                    > As for collections, that was a mess too. A scary mess! The
                                    > biller is now getting calls from patients saying that never
                                    > got an invoice before. Um, right because the front office
                                    > person wasn't sending them! OR, she wasn't posting
                                    > all the payments. Everyday, it's something new and
                                    > nothing but drama! The biller and my supervisor have been
                                    > dealing with a patient who doesn't want to pay his bill
                                    > because he says he didn't like the services. Odd, his
                                    > child kept coming to the appointments! ugh! He could have
                                    > found someone else for his son. He did sign a contract
                                    > agreeing to policy and procedures of the office and paying.
                                    > I figure this will be thrown out of court.
                                    >
                                    > Anyone else deal with this stuff?
                                    >
                                    > Thanks!,
                                    >
                                    > Carol :)
                                    >
                                    >
                                    >
                                    >
                                    >
                                    >
                                    > [Non-text portions of this message have been removed]
                                  • ladylion0813@yahoo.com
                                    Thanks for all info. When approaching provider by phone trying to get their business on an outsource basis, do you have suggestions on how to get that 1st
                                    Message 17 of 30 , Jul 16, 2008
                                    • 0 Attachment
                                      Thanks for all info. When approaching provider by phone trying to get their business on an outsource basis, do you have suggestions on how to get that 1st meeting?
                                      Sent via BlackBerry from T-Mobile

                                      -----Original Message-----
                                      From: Carol Roush <carol.roush@...>

                                      Date: Wed, 16 Jul 2008 07:53:28
                                      To: <MedicalBillers@yahoogroups.com>
                                      Subject: Re: [MedicalBillers] Collections


                                      Luckily, I'm not the one that has to clean it up. I got the front office job instead because the previous front office person got fired. She was losing money for the office. As for my supervisor, she is already stressed out. LOL. I as well as the new medical biller, try not to bug her with extra stuff. We do ask questions when needed when we don't know the answer. Turn over for the office all took place this month. So now the patients/clients have to get use to us as well as the proper way to be billed. The patients/clients have gotten apologies and politeness from us newbies in the front office. They will get use to us as well as we will get use to them. :)


                                      --- On Wed, 7/16/08, Terry Pierce <tpierce301@...> wrote:

                                      > From: Terry Pierce <tpierce301@...>
                                      > Subject: Re: [MedicalBillers] Collections
                                      > To: MedicalBillers@yahoogroups.com
                                      > Date: Wednesday, July 16, 2008, 2:36 PM
                                      > Honey welcome to the day in a life !!�Yes I am sure we have
                                      > all experienced these types of days some�more than others!
                                      > Now wrap all that up with Insurance companies holding onto
                                      > your money for no reason, and try to deal with
                                      > moody�people.� You really need to just breathe deep and
                                      > let�all the drama roll off of your back like a duck, and
                                      > focus on the bigger picture.. The provider, if you are
                                      > stressed out like crazy that doesn't do any good for
                                      > you or the provider.� Remember you are just there 8 hours
                                      > a day and not all things will get�done every.� The key is
                                      > to 1 prioritize and set up a good process that all can
                                      > follow and stick to the process, if�you notice that
                                      > something can be done�differenlty or better than modify
                                      > the process.� Don't forget lots of people inherit
                                      > messes to clean up on jobs, you will truly be the star and
                                      > go to person if you keep your�cool and keep a�good
                                      > attitude.� Just like fantasy island�when Mr. Rourke says
                                      > smiles
                                      > everyone, and hey the more you�smile�the more you
                                      > beleive it the more people around you will smile too!!
                                      > Great Luck to you Girly!!
                                      > �Terry J. Pierce, CPC
                                      >
                                      >
                                      >
                                      > ----- Original Message ----
                                      > From: Carol Roush <carol.roush@...>
                                      > To: MedicalBillers@yahoogroups.com
                                      > Sent: Wednesday, July 16, 2008 10:04:26 AM
                                      > Subject: [MedicalBillers] Collections
                                      >
                                      >
                                      > Hello Everyone :)
                                      >
                                      > OK, so I'm sooooooo happy I didn't get the billing
                                      > job at my office. The person who did get it, has been
                                      > frustrated everyday. This isn't a job that is for
                                      > beginners and I was just that. I'm glad the front
                                      > office position opened up for me just in time. I feel awful
                                      > for the biller. She is part-time and really needs to be full
                                      > time to clean up the mess that front office person left
                                      > behind before she was fired. What is sad is that the owner
                                      > of the speech therapy clinic gave her full trust in the
                                      > previous front office person and didn't learn much
                                      > about the programs to train the new biller. I probably
                                      > would have walked the first day on the job if I had gotten
                                      > that job. The biller will just be there for a year since
                                      > she will graduate and go on to a speech therapist
                                      > internship. I'm seriously thinking that when my
                                      > supervisor goes to hire again for the job, they should be
                                      > experienced. From what I can tell, my supervisor/owner of
                                      > the clinic uses Leonardo
                                      > MD for submitting claims. Anyone heard of it? When the
                                      > biller went to call and ask for help on walking her through
                                      > on how to do something, the rep didn't even know what
                                      > she was talking about. My coworker buddy (the biller) got
                                      > really frustrated. The owner/supervisor was sold this
                                      > program with the fact that there would be help or
                                      > assistance. My supervisor called to complain and someone
                                      > with experience called and helped, finally. Whew!
                                      >
                                      > As for collections, that was a mess too. A scary mess! The
                                      > biller is now getting calls from patients saying that never
                                      > got an invoice before. Um, right because the front office
                                      > person wasn't sending them! OR, she wasn't posting
                                      > all the payments. Everyday, it's something new and
                                      > nothing but drama! The biller and my supervisor have been
                                      > dealing with a patient who doesn't want to pay his bill
                                      > because he says he didn't like the services. Odd, his
                                      > child kept coming to the appointments! ugh! He could have
                                      > found someone else for his son. He did sign a contract
                                      > agreeing to policy and procedures of the office and paying.
                                      > I figure this will be thrown out of court.
                                      >
                                      > Anyone else deal with this stuff?
                                      >
                                      > Thanks!,
                                      >
                                      > Carol :)
                                      >
                                      >
                                      >
                                      >
                                      >
                                      >
                                      > [Non-text portions of this message have been removed]







                                      [Non-text portions of this message have been removed]
                                    • Lin
                                      Whenever I was transitioning a provider and back statements were mailed out, I included a message on some of them that were older and never billed that said
                                      Message 18 of 30 , Jul 16, 2008
                                      • 0 Attachment
                                        Whenever I was transitioning a provider and back statements were mailed out,
                                        I included a message on some of them that were older and never billed that
                                        said something like this: "We are currently updating our patient database,
                                        please be patient as we continue to update" This would head up a lot of the
                                        calls from patients who were shocked at their bills and how late they were.
                                        Of course you have to stay within your state statute of limitations too!





                                        Linda Walker

                                        Practice Managers Resource & Networking Community
                                        <http://www.billerswebsite.com> http://www.billerswebsite.com
                                        A division of K&L Media, LLC
                                        <http://www.klmediallc.com> http://www.klmediallc.com

                                        Website Design & Management for the Medical Services Industry







                                        From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                                        On Behalf Of MELISSA
                                        Sent: Wednesday, July 16, 2008 10:24 AM
                                        To: MedicalBillers@yahoogroups.com
                                        Subject: RE: [MedicalBillers] Collections



                                        Carol,

                                        I don't know anything about speech therapy but I have been in the nightmare
                                        your office seems to be in right now. The most important thing right now is
                                        to get current claims out properly. That keeps the money flow coming in
                                        while she sorts out the mess the other girl left. As for the collections and
                                        patients complaining, I would tell them that the person who was in charge of
                                        that isn't here anymore. You are very sorry they didn't get a proper
                                        statement but the fact remains that they still owe the money and you would
                                        be happy to set up payment arrangements. Patients will back off some if you
                                        are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                        he signed a contract with your office, I don't think he has a legal leg to
                                        stand on.

                                        Melissa

                                        Rubenstein Family Medical Associates

                                        _____

                                        From: MedicalBillers@yahoogroups.com
                                        <mailto:MedicalBillers%40yahoogroups.com>
                                        [mailto:MedicalBillers@yahoogroups.com
                                        <mailto:MedicalBillers%40yahoogroups.com> ]
                                        On Behalf Of Carol Roush
                                        Sent: Wednesday, July 16, 2008 9:04 AM
                                        To: MedicalBillers@yahoogroups.com <mailto:MedicalBillers%40yahoogroups.com>

                                        Subject: [MedicalBillers] Collections

                                        Hello Everyone :)

                                        OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                        person who did get it, has been frustrated everyday. This isn't a job that
                                        is for beginners and I was just that. I'm glad the front office position
                                        opened up for me just in time. I feel awful for the biller. She is part-time
                                        and really needs to be full time to clean up the mess that front office
                                        person left behind before she was fired. What is sad is that the owner of
                                        the speech therapy clinic gave her full trust in the previous front office
                                        person and didn't learn much about the programs to train the new biller. I
                                        probably would have walked the first day on the job if I had gotten that
                                        job. The biller will just be there for a year since she will graduate and go
                                        on to a speech therapist internship. I'm seriously thinking that when my
                                        supervisor goes to hire again for the job, they should be experienced. From
                                        what I can tell, my supervisor/owner of the clinic uses Leonardo
                                        MD for submitting claims. Anyone heard of it? When the biller went to call
                                        and ask for help on walking her through on how to do something, the rep
                                        didn't even know what she was talking about. My coworker buddy (the biller)
                                        got really frustrated. The owner/supervisor was sold this program with the
                                        fact that there would be help or assistance. My supervisor called to
                                        complain and someone with experience called and helped, finally. Whew!

                                        As for collections, that was a mess too. A scary mess! The biller is now
                                        getting calls from patients saying that never got an invoice before. Um,
                                        right because the front office person wasn't sending them! OR, she wasn't
                                        posting all the payments. Everyday, it's something new and nothing but
                                        drama! The biller and my supervisor have been dealing with a patient who
                                        doesn't want to pay his bill because he says he didn't like the services.
                                        Odd, his child kept coming to the appointments! ugh! He could have found
                                        someone else for his son. He did sign a contract agreeing to policy and
                                        procedures of the office and paying. I figure this will be thrown out of
                                        court.

                                        Anyone else deal with this stuff?

                                        Thanks!,

                                        Carol :)

                                        [Non-text portions of this message have been removed]





                                        [Non-text portions of this message have been removed]
                                      • ladylion0813@yahoo.com
                                        By the way. My name is Myra! Sent via BlackBerry from T-Mobile ... From: ladylion0813@yahoo.com Date: Wed, 16 Jul 2008 14:59:39 To:
                                        Message 19 of 30 , Jul 16, 2008
                                        • 0 Attachment
                                          By the way. My name is Myra!
                                          Sent via BlackBerry from T-Mobile

                                          -----Original Message-----
                                          From: ladylion0813@...

                                          Date: Wed, 16 Jul 2008 14:59:39
                                          To: <MedicalBillers@yahoogroups.com>
                                          Subject: Re: [MedicalBillers] Collections


                                          Thanks for all info. When approaching provider by phone trying to get their business on an outsource basis, do you have suggestions on how to get that 1st meeting?
                                          Sent via BlackBerry from T-Mobile

                                          -----Original Message-----
                                          From: Carol Roush <carol.roush@...>

                                          Date: Wed, 16 Jul 2008 07:53:28
                                          To: <MedicalBillers@yahoogroups.com>
                                          Subject: Re: [MedicalBillers] Collections


                                          Luckily, I'm not the one that has to clean it up. I got the front office job instead because the previous front office person got fired. She was losing money for the office. As for my supervisor, she is already stressed out. LOL. I as well as the new medical biller, try not to bug her with extra stuff. We do ask questions when needed when we don't know the answer. Turn over for the office all took place this month. So now the patients/clients have to get use to us as well as the proper way to be billed. The patients/clients have gotten apologies and politeness from us newbies in the front office. They will get use to us as well as we will get use to them. :)


                                          --- On Wed, 7/16/08, Terry Pierce <tpierce301@...> wrote:

                                          > From: Terry Pierce <tpierce301@...>
                                          > Subject: Re: [MedicalBillers] Collections
                                          > To: MedicalBillers@yahoogroups.com
                                          > Date: Wednesday, July 16, 2008, 2:36 PM
                                          > Honey welcome to the day in a life !!�Yes I am sure we have
                                          > all experienced these types of days some�more than others!
                                          > Now wrap all that up with Insurance companies holding onto
                                          > your money for no reason, and try to deal with
                                          > moody�people.� You really need to just breathe deep and
                                          > let�all the drama roll off of your back like a duck, and
                                          > focus on the bigger picture.. The provider, if you are
                                          > stressed out like crazy that doesn't do any good for
                                          > you or the provider.� Remember you are just there 8 hours
                                          > a day and not all things will get�done every.� The key is
                                          > to 1 prioritize and set up a good process that all can
                                          > follow and stick to the process, if�you notice that
                                          > something can be done�differenlty or better than modify
                                          > the process.� Don't forget lots of people inherit
                                          > messes to clean up on jobs, you will truly be the star and
                                          > go to person if you keep your�cool and keep a�good
                                          > attitude.� Just like fantasy island�when Mr. Rourke says
                                          > smiles
                                          > everyone, and hey the more you�smile�the more you
                                          > beleive it the more people around you will smile too!!
                                          > Great Luck to you Girly!!
                                          > �Terry J. Pierce, CPC
                                          >
                                          >
                                          >
                                          > ----- Original Message ----
                                          > From: Carol Roush <carol.roush@...>
                                          > To: MedicalBillers@yahoogroups.com
                                          > Sent: Wednesday, July 16, 2008 10:04:26 AM
                                          > Subject: [MedicalBillers] Collections
                                          >
                                          >
                                          > Hello Everyone :)
                                          >
                                          > OK, so I'm sooooooo happy I didn't get the billing
                                          > job at my office. The person who did get it, has been
                                          > frustrated everyday. This isn't a job that is for
                                          > beginners and I was just that. I'm glad the front
                                          > office position opened up for me just in time. I feel awful
                                          > for the biller. She is part-time and really needs to be full
                                          > time to clean up the mess that front office person left
                                          > behind before she was fired. What is sad is that the owner
                                          > of the speech therapy clinic gave her full trust in the
                                          > previous front office person and didn't learn much
                                          > about the programs to train the new biller. I probably
                                          > would have walked the first day on the job if I had gotten
                                          > that job. The biller will just be there for a year since
                                          > she will graduate and go on to a speech therapist
                                          > internship. I'm seriously thinking that when my
                                          > supervisor goes to hire again for the job, they should be
                                          > experienced. From what I can tell, my supervisor/owner of
                                          > the clinic uses Leonardo
                                          > MD for submitting claims. Anyone heard of it? When the
                                          > biller went to call and ask for help on walking her through
                                          > on how to do something, the rep didn't even know what
                                          > she was talking about. My coworker buddy (the biller) got
                                          > really frustrated. The owner/supervisor was sold this
                                          > program with the fact that there would be help or
                                          > assistance. My supervisor called to complain and someone
                                          > with experience called and helped, finally. Whew!
                                          >
                                          > As for collections, that was a mess too. A scary mess! The
                                          > biller is now getting calls from patients saying that never
                                          > got an invoice before. Um, right because the front office
                                          > person wasn't sending them! OR, she wasn't posting
                                          > all the payments. Everyday, it's something new and
                                          > nothing but drama! The biller and my supervisor have been
                                          > dealing with a patient who doesn't want to pay his bill
                                          > because he says he didn't like the services. Odd, his
                                          > child kept coming to the appointments! ugh! He could have
                                          > found someone else for his son. He did sign a contract
                                          > agreeing to policy and procedures of the office and paying.
                                          > I figure this will be thrown out of court.
                                          >
                                          > Anyone else deal with this stuff?
                                          >
                                          > Thanks!,
                                          >
                                          > Carol :)
                                          >
                                          >
                                          >
                                          >
                                          >
                                          >
                                          > [Non-text portions of this message have been removed]







                                          [Non-text portions of this message have been removed]
                                        • Terry Pierce
                                          Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope to need to borrow that in the future!!  Terry J. Pierce, CPC ... From: Lin
                                          Message 20 of 30 , Jul 16, 2008
                                          • 0 Attachment
                                            Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope to need to borrow that in the future!!
                                             Terry J. Pierce, CPC



                                            ----- Original Message ----
                                            From: Lin <italiandoll1967@...>
                                            To: MedicalBillers@yahoogroups.com
                                            Sent: Wednesday, July 16, 2008 11:00:14 AM
                                            Subject: RE: [MedicalBillers] Collections


                                            Whenever I was transitioning a provider and back statements were mailed out,
                                            I included a message on some of them that were older and never billed that
                                            said something like this: "We are currently updating our patient database,
                                            please be patient as we continue to update" This would head up a lot of the
                                            calls from patients who were shocked at their bills and how late they were.
                                            Of course you have to stay within your state statute of limitations too!

                                            Linda Walker

                                            Practice Managers Resource & Networking Community
                                            <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                            A division of K&L Media, LLC
                                            <http://www.klmedial lc.com> http://www.klmedial lc.com

                                            Website Design & Management for the Medical Services Industry

                                            From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups. com]
                                            On Behalf Of MELISSA
                                            Sent: Wednesday, July 16, 2008 10:24 AM
                                            To: MedicalBillers@ yahoogroups. com
                                            Subject: RE: [MedicalBillers] Collections

                                            Carol,

                                            I don't know anything about speech therapy but I have been in the nightmare
                                            your office seems to be in right now. The most important thing right now is
                                            to get current claims out properly. That keeps the money flow coming in
                                            while she sorts out the mess the other girl left. As for the collections and
                                            patients complaining, I would tell them that the person who was in charge of
                                            that isn't here anymore. You are very sorry they didn't get a proper
                                            statement but the fact remains that they still owe the money and you would
                                            be happy to set up payment arrangements. Patients will back off some if you
                                            are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                            he signed a contract with your office, I don't think he has a legal leg to
                                            stand on.

                                            Melissa

                                            Rubenstein Family Medical Associates

                                            _____

                                            From: MedicalBillers@ yahoogroups. com
                                            <mailto:MedicalBill ers%40yahoogroup s.com>
                                            [mailto:MedicalBillers@ yahoogroups. com
                                            <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                            On Behalf Of Carol Roush
                                            Sent: Wednesday, July 16, 2008 9:04 AM
                                            To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup s.com>

                                            Subject: [MedicalBillers] Collections

                                            Hello Everyone :)

                                            OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                            person who did get it, has been frustrated everyday. This isn't a job that
                                            is for beginners and I was just that. I'm glad the front office position
                                            opened up for me just in time. I feel awful for the biller. She is part-time
                                            and really needs to be full time to clean up the mess that front office
                                            person left behind before she was fired. What is sad is that the owner of
                                            the speech therapy clinic gave her full trust in the previous front office
                                            person and didn't learn much about the programs to train the new biller. I
                                            probably would have walked the first day on the job if I had gotten that
                                            job. The biller will just be there for a year since she will graduate and go
                                            on to a speech therapist internship. I'm seriously thinking that when my
                                            supervisor goes to hire again for the job, they should be experienced. From
                                            what I can tell, my supervisor/owner of the clinic uses Leonardo
                                            MD for submitting claims. Anyone heard of it? When the biller went to call
                                            and ask for help on walking her through on how to do something, the rep
                                            didn't even know what she was talking about. My coworker buddy (the biller)
                                            got really frustrated. The owner/supervisor was sold this program with the
                                            fact that there would be help or assistance. My supervisor called to
                                            complain and someone with experience called and helped, finally. Whew!

                                            As for collections, that was a mess too. A scary mess! The biller is now
                                            getting calls from patients saying that never got an invoice before. Um,
                                            right because the front office person wasn't sending them! OR, she wasn't
                                            posting all the payments. Everyday, it's something new and nothing but
                                            drama! The biller and my supervisor have been dealing with a patient who
                                            doesn't want to pay his bill because he says he didn't like the services.
                                            Odd, his child kept coming to the appointments! ugh! He could have found
                                            someone else for his son. He did sign a contract agreeing to policy and
                                            procedures of the office and paying. I figure this will be thrown out of
                                            court.

                                            Anyone else deal with this stuff?

                                            Thanks!,

                                            Carol :)

                                            [Non-text portions of this message have been removed]

                                            [Non-text portions of this message have been removed]






                                            [Non-text portions of this message have been removed]
                                          • Carol Roush
                                            Thanks Linda. :) I will bring up your great idea in todays office meeting! Carol
                                            Message 21 of 30 , Jul 16, 2008
                                            • 0 Attachment
                                              Thanks Linda. :) I will bring up your great idea in todays office meeting!

                                              Carol


                                              --- On Wed, 7/16/08, Lin <italiandoll1967@...> wrote:

                                              > From: Lin <italiandoll1967@...>
                                              > Subject: RE: [MedicalBillers] Collections
                                              > To: MedicalBillers@yahoogroups.com
                                              > Date: Wednesday, July 16, 2008, 3:00 PM
                                              > Whenever I was transitioning a provider and back statements
                                              > were mailed out,
                                              > I included a message on some of them that were older and
                                              > never billed that
                                              > said something like this: "We are currently updating
                                              > our patient database,
                                              > please be patient as we continue to update" This would
                                              > head up a lot of the
                                              > calls from patients who were shocked at their bills and how
                                              > late they were.
                                              > Of course you have to stay within your state statute of
                                              > limitations too!
                                              >
                                              >
                                              >
                                              >
                                              >
                                              > Linda Walker
                                              >
                                              > Practice Managers Resource & Networking Community
                                              > <http://www.billerswebsite.com>
                                              > http://www.billerswebsite.com
                                              > A division of K&L Media, LLC
                                              > <http://www.klmediallc.com>
                                              > http://www.klmediallc.com
                                              >
                                              > Website Design & Management for the Medical Services
                                              > Industry
                                              >
                                              >
                                              >
                                              >
                                              >
                                              >
                                              >
                                              > From: MedicalBillers@yahoogroups.com
                                              > [mailto:MedicalBillers@yahoogroups.com]
                                              > On Behalf Of MELISSA
                                              > Sent: Wednesday, July 16, 2008 10:24 AM
                                              > To: MedicalBillers@yahoogroups.com
                                              > Subject: RE: [MedicalBillers] Collections
                                              >
                                              >
                                              >
                                              > Carol,
                                              >
                                              > I don't know anything about speech therapy but I have
                                              > been in the nightmare
                                              > your office seems to be in right now. The most important
                                              > thing right now is
                                              > to get current claims out properly. That keeps the money
                                              > flow coming in
                                              > while she sorts out the mess the other girl left. As for
                                              > the collections and
                                              > patients complaining, I would tell them that the person who
                                              > was in charge of
                                              > that isn't here anymore. You are very sorry they
                                              > didn't get a proper
                                              > statement but the fact remains that they still owe the
                                              > money and you would
                                              > be happy to set up payment arrangements. Patients will back
                                              > off some if you
                                              > are polite but firm. The man that doesn't want to pay
                                              > doesn't get a vote. If
                                              > he signed a contract with your office, I don't think he
                                              > has a legal leg to
                                              > stand on.
                                              >
                                              > Melissa
                                              >
                                              > Rubenstein Family Medical Associates
                                              >
                                              > _____
                                              >
                                              > From: MedicalBillers@yahoogroups.com
                                              > <mailto:MedicalBillers%40yahoogroups.com>
                                              > [mailto:MedicalBillers@yahoogroups.com
                                              > <mailto:MedicalBillers%40yahoogroups.com> ]
                                              > On Behalf Of Carol Roush
                                              > Sent: Wednesday, July 16, 2008 9:04 AM
                                              > To: MedicalBillers@yahoogroups.com
                                              > <mailto:MedicalBillers%40yahoogroups.com>
                                              >
                                              > Subject: [MedicalBillers] Collections
                                              >
                                              > Hello Everyone :)
                                              >
                                              > OK, so I'm sooooooo happy I didn't get the billing
                                              > job at my office. The
                                              > person who did get it, has been frustrated everyday. This
                                              > isn't a job that
                                              > is for beginners and I was just that. I'm glad the
                                              > front office position
                                              > opened up for me just in time. I feel awful for the biller.
                                              > She is part-time
                                              > and really needs to be full time to clean up the mess that
                                              > front office
                                              > person left behind before she was fired. What is sad is
                                              > that the owner of
                                              > the speech therapy clinic gave her full trust in the
                                              > previous front office
                                              > person and didn't learn much about the programs to
                                              > train the new biller. I
                                              > probably would have walked the first day on the job if I
                                              > had gotten that
                                              > job. The biller will just be there for a year since she
                                              > will graduate and go
                                              > on to a speech therapist internship. I'm seriously
                                              > thinking that when my
                                              > supervisor goes to hire again for the job, they should be
                                              > experienced. From
                                              > what I can tell, my supervisor/owner of the clinic uses
                                              > Leonardo
                                              > MD for submitting claims. Anyone heard of it? When the
                                              > biller went to call
                                              > and ask for help on walking her through on how to do
                                              > something, the rep
                                              > didn't even know what she was talking about. My
                                              > coworker buddy (the biller)
                                              > got really frustrated. The owner/supervisor was sold this
                                              > program with the
                                              > fact that there would be help or assistance. My supervisor
                                              > called to
                                              > complain and someone with experience called and helped,
                                              > finally. Whew!
                                              >
                                              > As for collections, that was a mess too. A scary mess! The
                                              > biller is now
                                              > getting calls from patients saying that never got an
                                              > invoice before. Um,
                                              > right because the front office person wasn't sending
                                              > them! OR, she wasn't
                                              > posting all the payments. Everyday, it's something new
                                              > and nothing but
                                              > drama! The biller and my supervisor have been dealing with
                                              > a patient who
                                              > doesn't want to pay his bill because he says he
                                              > didn't like the services.
                                              > Odd, his child kept coming to the appointments! ugh! He
                                              > could have found
                                              > someone else for his son. He did sign a contract agreeing
                                              > to policy and
                                              > procedures of the office and paying. I figure this will be
                                              > thrown out of
                                              > court.
                                              >
                                              > Anyone else deal with this stuff?
                                              >
                                              > Thanks!,
                                              >
                                              > Carol :)
                                              >
                                              > [Non-text portions of this message have been removed]
                                              >
                                              >
                                              >
                                              >
                                              >
                                              > [Non-text portions of this message have been removed]
                                            • MELISSA
                                              That is a great idea. Wish I had thought of it during our computer conversion. Statements were a mess for months! Melissa _____ From:
                                              Message 22 of 30 , Jul 16, 2008
                                              • 0 Attachment
                                                That is a great idea. Wish I had thought of it during our computer
                                                conversion. Statements were a mess for months!

                                                Melissa



                                                _____

                                                From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                                                On Behalf Of Terry Pierce
                                                Sent: Wednesday, July 16, 2008 10:27 AM
                                                To: MedicalBillers@yahoogroups.com
                                                Subject: Re: [MedicalBillers] Collections



                                                Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope
                                                to need to borrow that in the future!!
                                                Terry J. Pierce, CPC

                                                ----- Original Message ----
                                                From: Lin <italiandoll1967@ <mailto:italiandoll1967%40yahoo.com> yahoo.com>
                                                To: MedicalBillers@ <mailto:MedicalBillers%40yahoogroups.com>
                                                yahoogroups.com
                                                Sent: Wednesday, July 16, 2008 11:00:14 AM
                                                Subject: RE: [MedicalBillers] Collections

                                                Whenever I was transitioning a provider and back statements were mailed out,
                                                I included a message on some of them that were older and never billed that
                                                said something like this: "We are currently updating our patient database,
                                                please be patient as we continue to update" This would head up a lot of the
                                                calls from patients who were shocked at their bills and how late they were.
                                                Of course you have to stay within your state statute of limitations too!

                                                Linda Walker

                                                Practice Managers Resource & Networking Community
                                                <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                                A division of K&L Media, LLC
                                                <http://www.klmedial lc.com> http://www.klmedial lc.com

                                                Website Design & Management for the Medical Services Industry

                                                From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups.
                                                com]
                                                On Behalf Of MELISSA
                                                Sent: Wednesday, July 16, 2008 10:24 AM
                                                To: MedicalBillers@ yahoogroups. com
                                                Subject: RE: [MedicalBillers] Collections

                                                Carol,

                                                I don't know anything about speech therapy but I have been in the nightmare
                                                your office seems to be in right now. The most important thing right now is
                                                to get current claims out properly. That keeps the money flow coming in
                                                while she sorts out the mess the other girl left. As for the collections and
                                                patients complaining, I would tell them that the person who was in charge of
                                                that isn't here anymore. You are very sorry they didn't get a proper
                                                statement but the fact remains that they still owe the money and you would
                                                be happy to set up payment arrangements. Patients will back off some if you
                                                are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                                he signed a contract with your office, I don't think he has a legal leg to
                                                stand on.

                                                Melissa

                                                Rubenstein Family Medical Associates

                                                _____

                                                From: MedicalBillers@ yahoogroups. com
                                                <mailto:MedicalBill ers%40yahoogroup s.com>
                                                [mailto:MedicalBillers@ yahoogroups. com
                                                <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                                On Behalf Of Carol Roush
                                                Sent: Wednesday, July 16, 2008 9:04 AM
                                                To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup
                                                s.com>

                                                Subject: [MedicalBillers] Collections

                                                Hello Everyone :)

                                                OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                                person who did get it, has been frustrated everyday. This isn't a job that
                                                is for beginners and I was just that. I'm glad the front office position
                                                opened up for me just in time. I feel awful for the biller. She is part-time
                                                and really needs to be full time to clean up the mess that front office
                                                person left behind before she was fired. What is sad is that the owner of
                                                the speech therapy clinic gave her full trust in the previous front office
                                                person and didn't learn much about the programs to train the new biller. I
                                                probably would have walked the first day on the job if I had gotten that
                                                job. The biller will just be there for a year since she will graduate and go
                                                on to a speech therapist internship. I'm seriously thinking that when my
                                                supervisor goes to hire again for the job, they should be experienced. From
                                                what I can tell, my supervisor/owner of the clinic uses Leonardo
                                                MD for submitting claims. Anyone heard of it? When the biller went to call
                                                and ask for help on walking her through on how to do something, the rep
                                                didn't even know what she was talking about. My coworker buddy (the biller)
                                                got really frustrated. The owner/supervisor was sold this program with the
                                                fact that there would be help or assistance. My supervisor called to
                                                complain and someone with experience called and helped, finally. Whew!

                                                As for collections, that was a mess too. A scary mess! The biller is now
                                                getting calls from patients saying that never got an invoice before. Um,
                                                right because the front office person wasn't sending them! OR, she wasn't
                                                posting all the payments. Everyday, it's something new and nothing but
                                                drama! The biller and my supervisor have been dealing with a patient who
                                                doesn't want to pay his bill because he says he didn't like the services.
                                                Odd, his child kept coming to the appointments! ugh! He could have found
                                                someone else for his son. He did sign a contract agreeing to policy and
                                                procedures of the office and paying. I figure this will be thrown out of
                                                court.

                                                Anyone else deal with this stuff?

                                                Thanks!,

                                                Carol :)

                                                [Non-text portions of this message have been removed]

                                                [Non-text portions of this message have been removed]

                                                [Non-text portions of this message have been removed]





                                                [Non-text portions of this message have been removed]
                                              • Lin
                                                NOOO Not Jeopardy.. I would be in the Minus on that show. One topic is enough for me Lin From: MedicalBillers@yahoogroups.com
                                                Message 23 of 30 , Jul 16, 2008
                                                • 0 Attachment
                                                  NOOO Not Jeopardy.. I would be in the Minus on that show.

                                                  One topic is enough for me <g>



                                                  Lin



                                                  From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                                                  On Behalf Of Terry Pierce
                                                  Sent: Wednesday, July 16, 2008 11:27 AM
                                                  To: MedicalBillers@yahoogroups.com
                                                  Subject: Re: [MedicalBillers] Collections



                                                  Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope
                                                  to need to borrow that in the future!!
                                                  Terry J. Pierce, CPC

                                                  ----- Original Message ----
                                                  From: Lin <italiandoll1967@... <mailto:italiandoll1967%40yahoo.com> >
                                                  To: MedicalBillers@yahoogroups.com <mailto:MedicalBillers%40yahoogroups.com>

                                                  Sent: Wednesday, July 16, 2008 11:00:14 AM
                                                  Subject: RE: [MedicalBillers] Collections

                                                  Whenever I was transitioning a provider and back statements were mailed out,
                                                  I included a message on some of them that were older and never billed that
                                                  said something like this: "We are currently updating our patient database,
                                                  please be patient as we continue to update" This would head up a lot of the
                                                  calls from patients who were shocked at their bills and how late they were.
                                                  Of course you have to stay within your state statute of limitations too!

                                                  Linda Walker

                                                  Practice Managers Resource & Networking Community
                                                  <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                                  A division of K&L Media, LLC
                                                  <http://www.klmedial lc.com> http://www.klmedial lc.com

                                                  Website Design & Management for the Medical Services Industry

                                                  From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups.
                                                  com]
                                                  On Behalf Of MELISSA
                                                  Sent: Wednesday, July 16, 2008 10:24 AM
                                                  To: MedicalBillers@ yahoogroups. com
                                                  Subject: RE: [MedicalBillers] Collections

                                                  Carol,

                                                  I don't know anything about speech therapy but I have been in the nightmare
                                                  your office seems to be in right now. The most important thing right now is
                                                  to get current claims out properly. That keeps the money flow coming in
                                                  while she sorts out the mess the other girl left. As for the collections and
                                                  patients complaining, I would tell them that the person who was in charge of
                                                  that isn't here anymore. You are very sorry they didn't get a proper
                                                  statement but the fact remains that they still owe the money and you would
                                                  be happy to set up payment arrangements. Patients will back off some if you
                                                  are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                                  he signed a contract with your office, I don't think he has a legal leg to
                                                  stand on.

                                                  Melissa

                                                  Rubenstein Family Medical Associates

                                                  _____

                                                  From: MedicalBillers@ yahoogroups. com
                                                  <mailto:MedicalBill ers%40yahoogroup s.com>
                                                  [mailto:MedicalBillers@ yahoogroups. com
                                                  <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                                  On Behalf Of Carol Roush
                                                  Sent: Wednesday, July 16, 2008 9:04 AM
                                                  To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup
                                                  s.com>

                                                  Subject: [MedicalBillers] Collections

                                                  Hello Everyone :)

                                                  OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                                  person who did get it, has been frustrated everyday. This isn't a job that
                                                  is for beginners and I was just that. I'm glad the front office position
                                                  opened up for me just in time. I feel awful for the biller. She is part-time
                                                  and really needs to be full time to clean up the mess that front office
                                                  person left behind before she was fired. What is sad is that the owner of
                                                  the speech therapy clinic gave her full trust in the previous front office
                                                  person and didn't learn much about the programs to train the new biller. I
                                                  probably would have walked the first day on the job if I had gotten that
                                                  job. The biller will just be there for a year since she will graduate and go
                                                  on to a speech therapist internship. I'm seriously thinking that when my
                                                  supervisor goes to hire again for the job, they should be experienced. From
                                                  what I can tell, my supervisor/owner of the clinic uses Leonardo
                                                  MD for submitting claims. Anyone heard of it? When the biller went to call
                                                  and ask for help on walking her through on how to do something, the rep
                                                  didn't even know what she was talking about. My coworker buddy (the biller)
                                                  got really frustrated. The owner/supervisor was sold this program with the
                                                  fact that there would be help or assistance. My supervisor called to
                                                  complain and someone with experience called and helped, finally. Whew!

                                                  As for collections, that was a mess too. A scary mess! The biller is now
                                                  getting calls from patients saying that never got an invoice before. Um,
                                                  right because the front office person wasn't sending them! OR, she wasn't
                                                  posting all the payments. Everyday, it's something new and nothing but
                                                  drama! The biller and my supervisor have been dealing with a patient who
                                                  doesn't want to pay his bill because he says he didn't like the services.
                                                  Odd, his child kept coming to the appointments! ugh! He could have found
                                                  someone else for his son. He did sign a contract agreeing to policy and
                                                  procedures of the office and paying. I figure this will be thrown out of
                                                  court.

                                                  Anyone else deal with this stuff?

                                                  Thanks!,

                                                  Carol :)

                                                  [Non-text portions of this message have been removed]

                                                  [Non-text portions of this message have been removed]

                                                  [Non-text portions of this message have been removed]





                                                  [Non-text portions of this message have been removed]
                                                • Lin
                                                  It works well even when you don t really convert..but for clean-up it serves up a good explanation Lin From: MedicalBillers@yahoogroups.com
                                                  Message 24 of 30 , Jul 16, 2008
                                                  • 0 Attachment
                                                    It works well even when you don't really convert..but for clean-up it serves
                                                    up a good explanation <g>



                                                    Lin



                                                    From: MedicalBillers@yahoogroups.com [mailto:MedicalBillers@yahoogroups.com]
                                                    On Behalf Of MELISSA
                                                    Sent: Wednesday, July 16, 2008 11:31 AM
                                                    To: MedicalBillers@yahoogroups.com
                                                    Subject: RE: [MedicalBillers] Collections



                                                    That is a great idea. Wish I had thought of it during our computer
                                                    conversion. Statements were a mess for months!

                                                    Melissa

                                                    _____

                                                    From: MedicalBillers@yahoogroups.com
                                                    <mailto:MedicalBillers%40yahoogroups.com>
                                                    [mailto:MedicalBillers@yahoogroups.com
                                                    <mailto:MedicalBillers%40yahoogroups.com> ]
                                                    On Behalf Of Terry Pierce
                                                    Sent: Wednesday, July 16, 2008 10:27 AM
                                                    To: MedicalBillers@yahoogroups.com <mailto:MedicalBillers%40yahoogroups.com>

                                                    Subject: Re: [MedicalBillers] Collections

                                                    Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope
                                                    to need to borrow that in the future!!
                                                    Terry J. Pierce, CPC

                                                    ----- Original Message ----
                                                    From: Lin <italiandoll1967@ <mailto:italiandoll1967%40yahoo.com> yahoo.com>
                                                    To: MedicalBillers@ <mailto:MedicalBillers%40yahoogroups.com>
                                                    yahoogroups.com
                                                    Sent: Wednesday, July 16, 2008 11:00:14 AM
                                                    Subject: RE: [MedicalBillers] Collections

                                                    Whenever I was transitioning a provider and back statements were mailed out,
                                                    I included a message on some of them that were older and never billed that
                                                    said something like this: "We are currently updating our patient database,
                                                    please be patient as we continue to update" This would head up a lot of the
                                                    calls from patients who were shocked at their bills and how late they were.
                                                    Of course you have to stay within your state statute of limitations too!

                                                    Linda Walker

                                                    Practice Managers Resource & Networking Community
                                                    <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                                    A division of K&L Media, LLC
                                                    <http://www.klmedial lc.com> http://www.klmedial lc.com

                                                    Website Design & Management for the Medical Services Industry

                                                    From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups.
                                                    com]
                                                    On Behalf Of MELISSA
                                                    Sent: Wednesday, July 16, 2008 10:24 AM
                                                    To: MedicalBillers@ yahoogroups. com
                                                    Subject: RE: [MedicalBillers] Collections

                                                    Carol,

                                                    I don't know anything about speech therapy but I have been in the nightmare
                                                    your office seems to be in right now. The most important thing right now is
                                                    to get current claims out properly. That keeps the money flow coming in
                                                    while she sorts out the mess the other girl left. As for the collections and
                                                    patients complaining, I would tell them that the person who was in charge of
                                                    that isn't here anymore. You are very sorry they didn't get a proper
                                                    statement but the fact remains that they still owe the money and you would
                                                    be happy to set up payment arrangements. Patients will back off some if you
                                                    are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                                    he signed a contract with your office, I don't think he has a legal leg to
                                                    stand on.

                                                    Melissa

                                                    Rubenstein Family Medical Associates

                                                    _____

                                                    From: MedicalBillers@ yahoogroups. com
                                                    <mailto:MedicalBill ers%40yahoogroup s.com>
                                                    [mailto:MedicalBillers@ yahoogroups. com
                                                    <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                                    On Behalf Of Carol Roush
                                                    Sent: Wednesday, July 16, 2008 9:04 AM
                                                    To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup
                                                    s.com>

                                                    Subject: [MedicalBillers] Collections

                                                    Hello Everyone :)

                                                    OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                                    person who did get it, has been frustrated everyday. This isn't a job that
                                                    is for beginners and I was just that. I'm glad the front office position
                                                    opened up for me just in time. I feel awful for the biller. She is part-time
                                                    and really needs to be full time to clean up the mess that front office
                                                    person left behind before she was fired. What is sad is that the owner of
                                                    the speech therapy clinic gave her full trust in the previous front office
                                                    person and didn't learn much about the programs to train the new biller. I
                                                    probably would have walked the first day on the job if I had gotten that
                                                    job. The biller will just be there for a year since she will graduate and go
                                                    on to a speech therapist internship. I'm seriously thinking that when my
                                                    supervisor goes to hire again for the job, they should be experienced. From
                                                    what I can tell, my supervisor/owner of the clinic uses Leonardo
                                                    MD for submitting claims. Anyone heard of it? When the biller went to call
                                                    and ask for help on walking her through on how to do something, the rep
                                                    didn't even know what she was talking about. My coworker buddy (the biller)
                                                    got really frustrated. The owner/supervisor was sold this program with the
                                                    fact that there would be help or assistance. My supervisor called to
                                                    complain and someone with experience called and helped, finally. Whew!

                                                    As for collections, that was a mess too. A scary mess! The biller is now
                                                    getting calls from patients saying that never got an invoice before. Um,
                                                    right because the front office person wasn't sending them! OR, she wasn't
                                                    posting all the payments. Everyday, it's something new and nothing but
                                                    drama! The biller and my supervisor have been dealing with a patient who
                                                    doesn't want to pay his bill because he says he didn't like the services.
                                                    Odd, his child kept coming to the appointments! ugh! He could have found
                                                    someone else for his son. He did sign a contract agreeing to policy and
                                                    procedures of the office and paying. I figure this will be thrown out of
                                                    court.

                                                    Anyone else deal with this stuff?

                                                    Thanks!,

                                                    Carol :)

                                                    [Non-text portions of this message have been removed]

                                                    [Non-text portions of this message have been removed]

                                                    [Non-text portions of this message have been removed]

                                                    [Non-text portions of this message have been removed]





                                                    [Non-text portions of this message have been removed]
                                                  • Terry Pierce
                                                    Well for us thank goodness it s a topic you are great at!  Thank you for all of the input you put in on this group, it is greatly appreicated  Terry J.
                                                    Message 25 of 30 , Jul 16, 2008
                                                    • 0 Attachment
                                                      Well for us thank goodness it's a topic you are great at!  Thank you for all of the input you put in on this group, it is greatly appreicated
                                                       Terry J. Pierce, CPC



                                                      ----- Original Message ----
                                                      From: Lin <italiandoll1967@...>
                                                      To: MedicalBillers@yahoogroups.com
                                                      Sent: Wednesday, July 16, 2008 11:54:08 AM
                                                      Subject: RE: [MedicalBillers] Collections


                                                      NOOO Not Jeopardy.. I would be in the Minus on that show.

                                                      One topic is enough for me <g>

                                                      Lin

                                                      From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups. com]
                                                      On Behalf Of Terry Pierce
                                                      Sent: Wednesday, July 16, 2008 11:27 AM
                                                      To: MedicalBillers@ yahoogroups. com
                                                      Subject: Re: [MedicalBillers] Collections

                                                      Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope
                                                      to need to borrow that in the future!!
                                                      Terry J. Pierce, CPC

                                                      ----- Original Message ----
                                                      From: Lin <italiandoll1967@ yahoo.com <mailto:italiandoll 1967%40yahoo. com> >
                                                      To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup s.com>

                                                      Sent: Wednesday, July 16, 2008 11:00:14 AM
                                                      Subject: RE: [MedicalBillers] Collections

                                                      Whenever I was transitioning a provider and back statements were mailed out,
                                                      I included a message on some of them that were older and never billed that
                                                      said something like this: "We are currently updating our patient database,
                                                      please be patient as we continue to update" This would head up a lot of the
                                                      calls from patients who were shocked at their bills and how late they were.
                                                      Of course you have to stay within your state statute of limitations too!

                                                      Linda Walker

                                                      Practice Managers Resource & Networking Community
                                                      <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                                      A division of K&L Media, LLC
                                                      <http://www.klmedial lc.com> http://www.klmedial lc.com

                                                      Website Design & Management for the Medical Services Industry

                                                      From: MedicalBillers@ yahoogroups. com [mailto:MedicalBill ers@ yahoogroups.
                                                      com]
                                                      On Behalf Of MELISSA
                                                      Sent: Wednesday, July 16, 2008 10:24 AM
                                                      To: MedicalBillers@ yahoogroups. com
                                                      Subject: RE: [MedicalBillers] Collections

                                                      Carol,

                                                      I don't know anything about speech therapy but I have been in the nightmare
                                                      your office seems to be in right now. The most important thing right now is
                                                      to get current claims out properly. That keeps the money flow coming in
                                                      while she sorts out the mess the other girl left. As for the collections and
                                                      patients complaining, I would tell them that the person who was in charge of
                                                      that isn't here anymore. You are very sorry they didn't get a proper
                                                      statement but the fact remains that they still owe the money and you would
                                                      be happy to set up payment arrangements. Patients will back off some if you
                                                      are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                                      he signed a contract with your office, I don't think he has a legal leg to
                                                      stand on.

                                                      Melissa

                                                      Rubenstein Family Medical Associates

                                                      _____

                                                      From: MedicalBillers@ yahoogroups. com
                                                      <mailto:MedicalBill ers%40yahoogroup s.com>
                                                      [mailto:MedicalBill ers@ yahoogroups. com
                                                      <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                                      On Behalf Of Carol Roush
                                                      Sent: Wednesday, July 16, 2008 9:04 AM
                                                      To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup
                                                      s.com>

                                                      Subject: [MedicalBillers] Collections

                                                      Hello Everyone :)

                                                      OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                                      person who did get it, has been frustrated everyday. This isn't a job that
                                                      is for beginners and I was just that. I'm glad the front office position
                                                      opened up for me just in time. I feel awful for the biller. She is part-time
                                                      and really needs to be full time to clean up the mess that front office
                                                      person left behind before she was fired. What is sad is that the owner of
                                                      the speech therapy clinic gave her full trust in the previous front office
                                                      person and didn't learn much about the programs to train the new biller. I
                                                      probably would have walked the first day on the job if I had gotten that
                                                      job. The biller will just be there for a year since she will graduate and go
                                                      on to a speech therapist internship. I'm seriously thinking that when my
                                                      supervisor goes to hire again for the job, they should be experienced. From
                                                      what I can tell, my supervisor/owner of the clinic uses Leonardo
                                                      MD for submitting claims. Anyone heard of it? When the biller went to call
                                                      and ask for help on walking her through on how to do something, the rep
                                                      didn't even know what she was talking about. My coworker buddy (the biller)
                                                      got really frustrated. The owner/supervisor was sold this program with the
                                                      fact that there would be help or assistance. My supervisor called to
                                                      complain and someone with experience called and helped, finally. Whew!

                                                      As for collections, that was a mess too. A scary mess! The biller is now
                                                      getting calls from patients saying that never got an invoice before. Um,
                                                      right because the front office person wasn't sending them! OR, she wasn't
                                                      posting all the payments. Everyday, it's something new and nothing but
                                                      drama! The biller and my supervisor have been dealing with a patient who
                                                      doesn't want to pay his bill because he says he didn't like the services..
                                                      Odd, his child kept coming to the appointments! ugh! He could have found
                                                      someone else for his son. He did sign a contract agreeing to policy and
                                                      procedures of the office and paying. I figure this will be thrown out of
                                                      court.

                                                      Anyone else deal with this stuff?

                                                      Thanks!,

                                                      Carol :)

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                                                    • SUGAN
                                                      Hi Linda..   That is a Good Idea really.....  Thank YOU!!   Sugan ... From: MELISSA Subject: RE: [MedicalBillers] Collections To:
                                                      Message 26 of 30 , Jul 16, 2008
                                                      • 0 Attachment
                                                        Hi Linda..
                                                         
                                                        That is a Good Idea really.....  Thank YOU!!
                                                         
                                                        Sugan


                                                        --- On Wed, 7/16/08, MELISSA <rdinsure@...> wrote:

                                                        From: MELISSA <rdinsure@...>
                                                        Subject: RE: [MedicalBillers] Collections
                                                        To: MedicalBillers@yahoogroups.com
                                                        Date: Wednesday, July 16, 2008, 11:31 AM






                                                        That is a great idea. Wish I had thought of it during our computer
                                                        conversion. Statements were a mess for months!

                                                        Melissa

                                                        _____

                                                        From: MedicalBillers@ yahoogroups. com [mailto:MedicalBillers@ yahoogroups. com]
                                                        On Behalf Of Terry Pierce
                                                        Sent: Wednesday, July 16, 2008 10:27 AM
                                                        To: MedicalBillers@ yahoogroups. com
                                                        Subject: Re: [MedicalBillers] Collections

                                                        Linda you are so smart! Like jeopardy smart ! That was a great idea, I hope
                                                        to need to borrow that in the future!!
                                                        Terry J. Pierce, CPC

                                                        ----- Original Message ----
                                                        From: Lin <italiandoll1967@ <mailto:italiandoll 1967%40yahoo. com> yahoo.com>
                                                        To: MedicalBillers@ <mailto:MedicalBill ers%40yahoogroup s.com>
                                                        yahoogroups. com
                                                        Sent: Wednesday, July 16, 2008 11:00:14 AM
                                                        Subject: RE: [MedicalBillers] Collections

                                                        Whenever I was transitioning a provider and back statements were mailed out,
                                                        I included a message on some of them that were older and never billed that
                                                        said something like this: "We are currently updating our patient database,
                                                        please be patient as we continue to update" This would head up a lot of the
                                                        calls from patients who were shocked at their bills and how late they were.
                                                        Of course you have to stay within your state statute of limitations too!

                                                        Linda Walker

                                                        Practice Managers Resource & Networking Community
                                                        <http://www.billersw ebsite.com> http://www.billersw ebsite.com
                                                        A division of K&L Media, LLC
                                                        <http://www.klmedial lc.com> http://www.klmedial lc.com

                                                        Website Design & Management for the Medical Services Industry

                                                        From: MedicalBillers@ yahoogroups. com [mailto:MedicalBill ers@ yahoogroups.
                                                        com]
                                                        On Behalf Of MELISSA
                                                        Sent: Wednesday, July 16, 2008 10:24 AM
                                                        To: MedicalBillers@ yahoogroups. com
                                                        Subject: RE: [MedicalBillers] Collections

                                                        Carol,

                                                        I don't know anything about speech therapy but I have been in the nightmare
                                                        your office seems to be in right now. The most important thing right now is
                                                        to get current claims out properly. That keeps the money flow coming in
                                                        while she sorts out the mess the other girl left. As for the collections and
                                                        patients complaining, I would tell them that the person who was in charge of
                                                        that isn't here anymore. You are very sorry they didn't get a proper
                                                        statement but the fact remains that they still owe the money and you would
                                                        be happy to set up payment arrangements. Patients will back off some if you
                                                        are polite but firm. The man that doesn't want to pay doesn't get a vote. If
                                                        he signed a contract with your office, I don't think he has a legal leg to
                                                        stand on.

                                                        Melissa

                                                        Rubenstein Family Medical Associates

                                                        _____

                                                        From: MedicalBillers@ yahoogroups. com
                                                        <mailto:MedicalBill ers%40yahoogroup s.com>
                                                        [mailto:MedicalBill ers@ yahoogroups. com
                                                        <mailto:MedicalBill ers%40yahoogroup s.com> ]
                                                        On Behalf Of Carol Roush
                                                        Sent: Wednesday, July 16, 2008 9:04 AM
                                                        To: MedicalBillers@ yahoogroups. com <mailto:MedicalBill ers%40yahoogroup
                                                        s.com>

                                                        Subject: [MedicalBillers] Collections

                                                        Hello Everyone :)

                                                        OK, so I'm sooooooo happy I didn't get the billing job at my office. The
                                                        person who did get it, has been frustrated everyday. This isn't a job that
                                                        is for beginners and I was just that. I'm glad the front office position
                                                        opened up for me just in time. I feel awful for the biller. She is part-time
                                                        and really needs to be full time to clean up the mess that front office
                                                        person left behind before she was fired. What is sad is that the owner of
                                                        the speech therapy clinic gave her full trust in the previous front office
                                                        person and didn't learn much about the programs to train the new biller. I
                                                        probably would have walked the first day on the job if I had gotten that
                                                        job. The biller will just be there for a year since she will graduate and go
                                                        on to a speech therapist internship. I'm seriously thinking that when my
                                                        supervisor goes to hire again for the job, they should be experienced. From
                                                        what I can tell, my supervisor/owner of the clinic uses Leonardo
                                                        MD for submitting claims. Anyone heard of it? When the biller went to call
                                                        and ask for help on walking her through on how to do something, the rep
                                                        didn't even know what she was talking about. My coworker buddy (the biller)
                                                        got really frustrated. The owner/supervisor was sold this program with the
                                                        fact that there would be help or assistance. My supervisor called to
                                                        complain and someone with experience called and helped, finally. Whew!

                                                        As for collections, that was a mess too. A scary mess! The biller is now
                                                        getting calls from patients saying that never got an invoice before. Um,
                                                        right because the front office person wasn't sending them! OR, she wasn't
                                                        posting all the payments. Everyday, it's something new and nothing but
                                                        drama! The biller and my supervisor have been dealing with a patient who
                                                        doesn't want to pay his bill because he says he didn't like the services.
                                                        Odd, his child kept coming to the appointments! ugh! He could have found
                                                        someone else for his son. He did sign a contract agreeing to policy and
                                                        procedures of the office and paying. I figure this will be thrown out of
                                                        court.

                                                        Anyone else deal with this stuff?

                                                        Thanks!,

                                                        Carol :)

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