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3416RE: [MedicalBillers] Collections

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  • Carol Roush
    Jul 16, 2008
    • 0 Attachment
      Thanks Linda. :) I will bring up your great idea in todays office meeting!

      Carol


      --- On Wed, 7/16/08, Lin <italiandoll1967@...> wrote:

      > From: Lin <italiandoll1967@...>
      > Subject: RE: [MedicalBillers] Collections
      > To: MedicalBillers@yahoogroups.com
      > Date: Wednesday, July 16, 2008, 3:00 PM
      > Whenever I was transitioning a provider and back statements
      > were mailed out,
      > I included a message on some of them that were older and
      > never billed that
      > said something like this: "We are currently updating
      > our patient database,
      > please be patient as we continue to update" This would
      > head up a lot of the
      > calls from patients who were shocked at their bills and how
      > late they were.
      > Of course you have to stay within your state statute of
      > limitations too!
      >
      >
      >
      >
      >
      > Linda Walker
      >
      > Practice Managers Resource & Networking Community
      > <http://www.billerswebsite.com>
      > http://www.billerswebsite.com
      > A division of K&L Media, LLC
      > <http://www.klmediallc.com>
      > http://www.klmediallc.com
      >
      > Website Design & Management for the Medical Services
      > Industry
      >
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      >
      >
      >
      > From: MedicalBillers@yahoogroups.com
      > [mailto:MedicalBillers@yahoogroups.com]
      > On Behalf Of MELISSA
      > Sent: Wednesday, July 16, 2008 10:24 AM
      > To: MedicalBillers@yahoogroups.com
      > Subject: RE: [MedicalBillers] Collections
      >
      >
      >
      > Carol,
      >
      > I don't know anything about speech therapy but I have
      > been in the nightmare
      > your office seems to be in right now. The most important
      > thing right now is
      > to get current claims out properly. That keeps the money
      > flow coming in
      > while she sorts out the mess the other girl left. As for
      > the collections and
      > patients complaining, I would tell them that the person who
      > was in charge of
      > that isn't here anymore. You are very sorry they
      > didn't get a proper
      > statement but the fact remains that they still owe the
      > money and you would
      > be happy to set up payment arrangements. Patients will back
      > off some if you
      > are polite but firm. The man that doesn't want to pay
      > doesn't get a vote. If
      > he signed a contract with your office, I don't think he
      > has a legal leg to
      > stand on.
      >
      > Melissa
      >
      > Rubenstein Family Medical Associates
      >
      > _____
      >
      > From: MedicalBillers@yahoogroups.com
      > <mailto:MedicalBillers%40yahoogroups.com>
      > [mailto:MedicalBillers@yahoogroups.com
      > <mailto:MedicalBillers%40yahoogroups.com> ]
      > On Behalf Of Carol Roush
      > Sent: Wednesday, July 16, 2008 9:04 AM
      > To: MedicalBillers@yahoogroups.com
      > <mailto:MedicalBillers%40yahoogroups.com>
      >
      > Subject: [MedicalBillers] Collections
      >
      > Hello Everyone :)
      >
      > OK, so I'm sooooooo happy I didn't get the billing
      > job at my office. The
      > person who did get it, has been frustrated everyday. This
      > isn't a job that
      > is for beginners and I was just that. I'm glad the
      > front office position
      > opened up for me just in time. I feel awful for the biller.
      > She is part-time
      > and really needs to be full time to clean up the mess that
      > front office
      > person left behind before she was fired. What is sad is
      > that the owner of
      > the speech therapy clinic gave her full trust in the
      > previous front office
      > person and didn't learn much about the programs to
      > train the new biller. I
      > probably would have walked the first day on the job if I
      > had gotten that
      > job. The biller will just be there for a year since she
      > will graduate and go
      > on to a speech therapist internship. I'm seriously
      > thinking that when my
      > supervisor goes to hire again for the job, they should be
      > experienced. From
      > what I can tell, my supervisor/owner of the clinic uses
      > Leonardo
      > MD for submitting claims. Anyone heard of it? When the
      > biller went to call
      > and ask for help on walking her through on how to do
      > something, the rep
      > didn't even know what she was talking about. My
      > coworker buddy (the biller)
      > got really frustrated. The owner/supervisor was sold this
      > program with the
      > fact that there would be help or assistance. My supervisor
      > called to
      > complain and someone with experience called and helped,
      > finally. Whew!
      >
      > As for collections, that was a mess too. A scary mess! The
      > biller is now
      > getting calls from patients saying that never got an
      > invoice before. Um,
      > right because the front office person wasn't sending
      > them! OR, she wasn't
      > posting all the payments. Everyday, it's something new
      > and nothing but
      > drama! The biller and my supervisor have been dealing with
      > a patient who
      > doesn't want to pay his bill because he says he
      > didn't like the services.
      > Odd, his child kept coming to the appointments! ugh! He
      > could have found
      > someone else for his son. He did sign a contract agreeing
      > to policy and
      > procedures of the office and paying. I figure this will be
      > thrown out of
      > court.
      >
      > Anyone else deal with this stuff?
      >
      > Thanks!,
      >
      > Carol :)
      >
      > [Non-text portions of this message have been removed]
      >
      >
      >
      >
      >
      > [Non-text portions of this message have been removed]
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