Re: [LoadRunner] Re: Mercury, HP, Not Hungry anymore.... and lying like rugs. Point and Click not Chalk and Cheese
- It's been a fairly long time since the last time MI
could come with a solution same day that didn't
involve either an enhancement or 3tier support.
That said; I had some favorites like Bryce Chin; and
Srikar; but I don't get them very often.. and the
english is in question... I often can't undersstand
throught the accnets.
--- jab4743 <jab4743@...> wrote:
> Well there you go - Britney Spears gets caught=== message truncated ===
> without her knickers
> and Cheney disses MI. All in the same week. The
> world is coming to
> an end!
> Only one thought - have the support people you use
> at MI changed? I
> always found it wasn't the Mercury process that made
> it a great
> company - it was the people - sometimes I got great
> support -
> sometimes not - sometimes it helped to break out the
> old contact list
> and call the next person up the support chain. I
> venture to guess
> that you have the name and phone number of every
> president and VP at
> MI - don't hesitate to call them. Particularly if
> the rumors are
> true and a bunch of the old timers bailed from
> Mercury when they
> heard of the take over and they decided to get out
> while the stock
> options and severance package was still good. Plus
> remember - as
> Mercury/HP grows your company isn't as big a dog on
> their balance
> sheet anymore. You are only millions. MI is
> looking at China and
> India and seeing billions. That is probably a
> mistake. Anyone who
> studies how business occurs in China knows that the
> Chinese don't let
> anyone walk away from a deal with them with anything
> near billions in
> their pocket. You can make a profit there but the
> margins are alot
> smaller. --- In LoadRunner@yahoogroups.com, cheney
> > Ever thought you'd see the day when I would take
> > anti Mercury stance? Everyone here that knows
> > knows me as a tremendously loyal Mercury Honk.
> > but winds are changing. I don't write the checks
> > the Mercury reps proably aren't sweatin. What
> > don't know is I have pretty strong influence with
> > of those who DO write the checks. So feel free
> > call me Wiley from now on.
> > First the good. 8.1 SP 4 does appear to have
> > cleared most of the horrid issues that spawned the
> > MonkeyBallz post. On the other hand, It is a
> > misconception, no ... it's a LIE that P&C
> > is the "chalk and cheese" solutoin for scripting
> > the unwashed masses. In fact; I'm predicting a
> > many cases this year where novice 8.1 users send
> > apps to prod because they think the Point and
> > Scxripts are working when they arent'. I've been
> > around EIGHT low to mid level scriptors who play
> > moded scxripts back with think time enabled
> > they think the scxript can 'outrun the
> > E.G. sometimes the last page is short of the
> > end of the test case or logout page. This is
> > the script is pressing buttons that match the
> > tag/id/value but aren't necessarily the ordinal or
> > appropriate button for the expected results.
> > That's lie number one; but it's a white lie. P&C
> > NO EASIER THAN ANALOG OR CS; IT JUST REQUIRES A
> > DIFFERENT KIND OF CLEVERNESS AND UNDERSTANDING
> > SCXRIPTING.... MERCURY NEEDS TO STOP LYING TO NEW
> > CUSTOMERS ABOUT THAT.
> > Now the worse. I'm getting lied to; and I'm
> > ridiculous run arounds. Treatment I'm not
> > to as a Maven and PHUGGGING LOYAL USER since
> > freaking 5.0
> > For example; I had a BTO opportunity for
> > services which took 4 days to even get past the
> > manager... It was an emergency; but as everyone
> > knows; if you react to a firedrill quickly you
> > get compensated generously. If you can believe
> it; I
> > got the ol' "We have a process Lecture" from my
> > sales rep. Talk about preaching to the
> > choir...LOL!!! She'd DIE if she walked a mile in
> > mocassins. Anyway; I estimate Mercury lost out
> > 5 days and 6 figures just by employing their
> > "process." During this "process" I was asked
> > same question 4 times in anticipation of what was
> > supposed to result in a draft SOW. Never saw one;
> > fact I ME!! I!!! Found the
> > issue before they even reacted intelligently in
> > 4 days. This should give everyone and an idea
> > easy money that would have been for MERQs "famous
> > services." What a joke. I guess they already
> > all the money they need. I won't mention the
> > Manager's name because she does have a history of
> > work. But this is the last such break.
> > Now the lies that have me ticked and had me
> > recommending Wiley in 3 conference calls regarding
> > root cause analysis tools. I asked one of my
> > co-workers to call up and get the manuals to
> > 8.1 (now that i'm REASONABLY satisfied we can
> > with it without blowing up everything.) GEtting
> > manuals for upgrades is something we've been doing
> > close to 10 years and as a platinum partner;
> > I insist upon. I have LoadRunner manual sets
> > back to 1999. We upgrade; we get the CDs and
> > copies of the manuals--simple as that. My
> > calls for the manuals and gets the ol' "They
> > avaialble anymore... only in PDF format." Mind
> > I'm at an offsite where I'm sitting in front of a
> > BEAUTIFUL set of 8.1 manuals. (They come in the
> > ol'time drawers like 6.0 manuals used to;
> > that? Colors are red and white...)
> > SO I call...since I'M THE BIG CHEESE HERE... (YEAH
> > RIGHT.)
> > I get "Anne" from the licensing department. The
> > conversation went like this:
> > Steve C.: Hi; I understand you don't give out
> > manuals anymore.
> > Anne: That's true.
> > Steve C.: You don't have any? None? They no
> > exist except in soft copy pdf?
> > Anne: Yes.
> > Steve C: Anne; I'm at an offsite here. Would it
> > surprise you if I told you I'm sitting in front of
> > BEAUTFIful full set of 8.1 manuals?
> > Anne: Oh; well that's for new customers.
> > Steve C: We just signed a deal for over 3.5
> > dollars. Do you think you can get up off a
> > boxes of manuals? I"m spending a ridiculous
> amount of
> > money for a certification upgrade and my co=worker
> > paying for the CPC.. That's a 2000 ordeal.. we'd
> > the freakin manuals. (I didn't say freakin.)
> > Anne: Umm...
> > Steve C: I'm very disappointed in
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