RE: [LecNet2] Re: Cannot connect to DM1612F
Hi Rene, I called Daniel and he is up and running!
Hello, would it be possible for you to call me here at Lectro with equipment and computer, at 1-800-821-1121 x171, or ask for Rene.
--- In LecNet2@yahoogroups.com, "danielwchin" <danielwchin@...> wrote:
> I am trying to connect to a DM1612F but am unable. The device is new. I have tried it on two different computers, both running Windows XP Pro with SP3.
> I have been through the steps in the manual and installing software & drivers before connecting.
> When I try to connect via RS232, nothing happens--the model and serial number do not appear.
> When I try to connect via USB, Windows pops up the "new hardware found" message. I say "no" to the "Windows Update" question and select "Install from a list or specific location." Despite including the CD in the selection, Windows still gives me a "Cannot install this Hardware" message.
> I have tried different USB cables and at least according to continuity tests, the RS232 cable is correct.
> Does anyone have any ideas?
> Thanks in advance,
> Daniel Chin
- Thanks to everyone who responded!
Nathan (a service tech) got me connected with RS-232. Gordon Moore gave me a call and through screen sharing, he and Bob (the hotshot engineer) got me up and running with USB.
Since that phone call had me working on my desktop, I was able to duplicate what they did there on my laptop and get it operational.
A big thanks to Lectrosonics for outstanding support.