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Re: [Lambeth_Cyclists] TfL Journey Planner

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  • Ross Corben
    It will always give you a tube or overground + bus journey instead of a less expensive bus-only journey, too ... From: Susan Bewley To:
    Message 1 of 2 , Jan 1 10:03 AM
      It will always give you a tube or overground + bus journey instead of a less expensive bus-only journey, too

      ----- Original Message -----
      From: Susan Bewley
      To: Lambeth_Cyclists@yahoogroups.com
      Sent: Thursday, December 23, 2010 3:02 PM
      Subject: [Lambeth_Cyclists] TfL Journey Planner

      Dear fellow cyclists

      I was checking out TfL public transport options & cycle routes and was very shocked to be given a longer, and more dangerous route (SW8 1BH to WC1B 3JS - check it out). I’ve not had much joy in my correpondance, which is continuing (all below). If you are comparing with buses/ tubes you only get offered one route, wheras there are three for cycle choices based on speed (and maybe red light jumping, I don’t know, but they aren’t right and don’t pay attention to cyclist’s preferences which you would think are based on speed, hills and safety!!). It appears that TfL are sympathetic and empathic - but changes are only made on an annual basis.

      Several complaints are less easy to ignore, so if you find other similarly bad routes, do please complain to this address: LONDONSTREETS@...



      From: Susan Bewley [mailto:sbewley@...]
      Sent: 23 December 2010 00:03
      To: 'LONDONSTREETS@...'
      Subject: Journey Planner

      Dear Heather

      Many thanks for replying.

      I remain unclear:

      a) Why do the journey results take speed into consideration when its unsafe?

      b) What exactly have the journey planner team done with respect to my comments?

      c) The routes do not appear to have been updated when I checked today: The longer and more dangerous one remains the default ‘easy’ route on the cycle planner. It is the only one offered in the main menu when choosing between modes of transport.

      Thus TfL is recommending a more dangerous route than fellow cyclists would (and indeed what would appear from the Mayor’s paper maps).

      Although you “wholeheartedly empathise”, surely it is negligent not to have a system for updating when it is pointed out?

      Sadly, I am not reassured.


      From: LONDONSTREETS@... [mailto:LONDONSTREETS@...]
      Sent: 22 December 2010 12:10
      To: sbewley@...
      Subject: Journey Planner

      Our Ref: 1007859179/HG

      Date: 22.12.2010

      Dear Dr Bewley

      Re: Journey Planner

      Thank you for your further correspondence regarding our Journey Planner. My colleague Sara Reynaga has asked me to reply to you on this occasion. I am sorry to hear that you were not happy with the response you received, and that I have been unable to reply to you sooner. I empathise wholeheartedly with your concerns, and would like to assure you that the safety of cyclists is something that TfL is continually seeking to promote and protect through the various services it offers.

      I have forwarded your latest correspondence to our Journey Planner team, who have made a careful note of your comments. The journey results take into account the average speed for each option: 16 km/h for Easy routes, 20 km/h for Fast routes, and 12 km/h for Leisure routes. All cyclists will travel at different speeds, so the actual journey may well differ slightly from the time predicted by the software.

      All routes are taken from a Geographic Information System, and from a database providing information on the properties of roads in London. The Cycle Journey Planner can therefore take any mitigating information from the database into account when creating trips. Data in this database is reviewed annually and updated accordingly. Thanks to your valuable feedback, the Journey Planner team will be able to bear your comments in mind when next updating the database, and make any necessary amendments.

      Thank you once again for the time you have taken to bring this matter to our attention, and I hope that my reply will offer you some reassurance. For more information about TfL’s services, please visit our website <http://www.tfl.gov.uk/contact> www.tfl.gov.uk/contact.

      Yours sincerely

      Heather Godwin

      Customer Services Advisor – London Streets

      Transport for London

      Surface Transport Customer Services

      sbewley@... Subject:

      Journey Planner

      Dear Sara Reynaga
      Thank you. Unfortunately your email comes across as a paeon of praise for the Superhighways and a ‘cut and paste’ job (e.g. the Stockwell Gyratory and E&C bypass are quite irrelevant to my letter). I was not aware that “BarclaysCycle Superhighways provide cyclists with safer, faster and more direct journeys into the city” – and this was not the subject of my complaint – excepting insofar as the TfL planner unnecessarily directed me to a Superhighway.
      I would be grateful if you could address the point I made – that the TfL software seems to be faulty and is encouraging cyclists to use a longer and more dangerous route. I have looked at the journey planner again and the different options offered. The “easy” route (which is supposed to “prefer quiet streets”) is exactly the same as the “fast” one. It is incorrect that the fast one will be quicker than the “leisure” one – I know as I use all these roads regularly. The Oval is emphatically NOT a safer redesigned junctionthanks to the Superhighway – it is potentially lethal.
      I am not complaining just to be annoying - I have a genuine concern that there is a problem with your computing software that does not automatically give the shortest and safest route as thedefault. Please could you let me know what TfL will do in response to this complaint.

      From: LONDONSTREETS@... [mailto:LONDONSTREETS@...]
      Sent: 17 November 2010 14:49
      To: sbewley@...
      Subject: Journey Planner
      Our Ref: 1004939644/SR
      Date: 17.11.2010
      Dear Dr Bewley
      Thank you for your further e-mail to my colleague Annemarie Roche regarding the Barclays Cycle Superhighways and TfL’s Cycle Journey Planner.
      As you may be aware, Barclays Cycle Superhighways provide cyclists with safer, faster and more direct journeys into the city.
      The package of measures that TfL has introducedto make it safer for cyclists to commute by bike on the Barclays Cycle Superhighways routes are wide ranging.
      They include infrastructure improvements along the routes such as realigning traffic and bus lanes to create more space for cyclists onbusy stretches of the Superhighways, and re-designing junctions to make them safer for cyclists.
      TfL has also improved signage and installed blue cycle lanes along over 80 per cent of the pilot routes. In addition, many sections of the pilot routes have been resurfaced to ensure a smoother ride, 84 new Advanced Stop Lines at junctions have been installed, and we are trialling 37 cyclist safety (“Trixi”) mirrors along the routes. We have also installed new segregated cycle lanes at the Stockwell Gyratory on the Merton to the City route, and upgraded existing segregated lanes at the Elephant and Castle bypass and on Southwark Bridge, Cable Street and the A13.
      TfL is also providing guided cycle rides along both pilot routes, and cycle training for those wanting to build their skills and confidence
      With regard to TfL’s Journey Planner, you may be interested to know that our website provides different options for cycle users to select from an easy, fast or leisure route of your choice. I have copied a link to our website where you will find this information:
      Once again, thank you for taking the time to send us your comments and I do hope the above information has been helpful.
      Yours sincerely
      Sara Reynaga
      Customer Service Advisor - London Streets
      Transport for London
      Surface Transport Customer Services

      Sent: 11.11.10 13:26:00
      Subject: RE: Journey Planner
      Dear AnneMarie
      The Cycle Superhighways are not necessarily short or safe (particularly returning back around the Oval they feel potentially lethal)
      Shouldn’t the electronics behind the TfL guide automatically go for a) shortest and b) safest (as recommended by other cyclists) especially when there are routes other than this
      I’m worried about the “newbie” cyclists who are not so well trained and who might be killed or injured by a less safe route

      From: LONDONSTREETS@... [mailto:LONDONSTREETS@...]
      Sent: 11 November 2010 10:40
      To: sbewley@...
      Subject: Journey Planner
      Our Ref: 1007859179/AR
      Date: 11.11.2010
      Dear Dr Bewley
      Thank you for your recent enquiry regarding our walking and cycling Journey Planner. I appreciate you taking the time to contact me
      In respect of the cycling journey planner, I have used the postal codes that you have provided and it has given me a route which does use the Barclays Cycle Superhighway 3 on Clapham Road, Kennington Park Road and Elliott’s Row.
      When looking at this map, to the side of it shows the route in word form with a blue, green or yellow bar, this shows weather the route will take you on the Barclays Cycle Superhighway, weather the route is signed for cyclists and may take you on a busy road or if the route takes you on a quieter road which has been recommended by cyclists. You can also change your route by using the “Advanced Options”.
      In respect of your comments regarding walking, I have passed your comments on to our Journey Planner who will take your comments on board and investigate where necessary. Following this, they will take any necessary action.
      Thank you for taking the time to contact me. I hope that the information provided has been helpful. If you have anyfuture queries, please feel free to contact me. For more information regarding TfL’s services, please visit www.tfl.gov.uk/contact.
      Yours sincerely
      Annemarie Roche
      Customer Service Advisor - London Streets
      Transport for London
      Surface Transport Customer Services


      I was looking at walking or cycling from SW8 1BH to WC1B 3JS and was amazed to be given a direct route to walk, and an absurdly
      longer route to cycle. Have a look at what the journey planner suggests. This doesnt use safe backroads, or even thecycle route 3
      that i live on to get to one of the bridges and seems to be using main roads. Can the computing be improved with the input of
      london cycling campaign, knowledge of the off=main roads and even teh Mayors maps that show better routes?

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