NPower tech assistance provider tools
- Dear Colleagues,
I'd like to encourage you to check out these resources on the NPower web
Best regards from Deborah
Deborah Elizabeth Finn
Nonprofit Liaison Officer
20 University Road
Cambridge, MA 02138
From: Jennifer Bright [mailto:Jennifer@...]
Sent: Wednesday, August 01, 2001 7:35 PM
Subject: NPower tech assistance provider tools
Hello All - I wanted to let you know about some new tools available on
our Web site, and solicit feedback.
As part of NPower's work with communities interested in initiating or
expanding technology assistance services, we are developing a variety of
toolkits - basically documentation and samples of NPower (Seattle)
processes, tools and thinking around delivery of technology assistance
to nonprofits. The main intent was to help "jump start" new NPower
programs, but we'd like to contribute this work to the many samples and
tools that have been shared in this community, in case they are of use
to others as well.
The toolkits include sample internal and customer tools, "think pieces"
on managing different programs and services, process flows, and some
links to outside resources. Most documents are in PDF and editable
form, since the intent is for other organizations to edit these
documents for their own use. Currently, we have posted the following
toolkits (the first two have actually been up for a while):
* Conducting a Community Assessment: For assessing technology
assistance needs and resources at the community level. Sample focus
group and interview protocols.
* Planning Technology Assistance: Sample NPower business plan, a
spreadsheet for modeling demand and service delivery, a primer on
non-profit technology assistance.
* Membership Program: Tools for managing membership systems in a
membership-based organization, including sample process flows, forms,
and communications materials.
* Consulting Program: The largest toolkit at the moment. Sample
process flows, project start guides, scopes of work, and communications
materials; overviews of managing a consulting program and the consulting
* Training Program: Managing the many process details of a
training program; private training tools, including sample start guide
and scopes of work; sample communications and course evaluation
materials. No curricula here yet.
The Web link is
http://www.npower.org/nationaloutreach/_toolkits/TA_Main.htm, or follow
the "National Outreach" links from our main page.
In addition to supplementing existing toolkits, still on the horizon
are: training curricula for the Training Toolkit; toolkits on volunteer
matching and intern programs; and a program evaluation toolkit.
As the NPower Network grows, we look forward to the contributions of
other NPower programs. We are also in the process of planning a major
upgrade of our Web infrastructure, which will allow for a better
database-driven interface for accessing these tools instead of the
current table structure. A caveat: these documents have been created
over the past year, so some specific information (e.g. fees) does not
exactly match NPower's current business practices. The intent here is
to create samples and examples, not an NPower Operations Manual.
As always, feedback and suggestions are welcome and encouraged!
- - Jennifer M. Bright
Director of National Outreach
NPower - Putting Technology Know-how in the Hands of Non-Profits
The Nickerson Marina Building, 1080 West Ewing Place Suite 300
Seattle WA 98119
Phone (206) 286-8880 Fax (206) 286-8881