This is one of the fwd mails I had got .. But a good point made by the sender !! Hope mroe people start logging in problems so that some sort of actions is taken !!
Can you imagine this happening in INDIA ?
Government of India has a online Grievance forum at
The government wants people to use this tool to highlight the
problems they faced while dealing with Government officials or
departments like Passport Office, Electricity board,
BSNL/MTNL, Railways etc etc.
I know many people will say that these things don't work in
India, but this actually works as one of my colleague in CSC
found. The guy I'm talking about lives in Faridabad. Couple of
months back, the Faridabad Municipal corporation laid new
roads in his area and the residents were very happy about it.
But 2 weeks later, BSNL dugged up the newly laid roads to
install new cables which annoyed all the residents including
this guy. But it was only this guy who used the above listed
grievance forum to highlight his concern. And to his surprise,
BSNL and Municipal corporation of faridabad was served a show
cause notice and the guy received a copy of the notice in one
week. Government has asked the MC and BSNL about the goof up
as its clear that both the government departments were not in
sync at all.
So use this grievance forum and educate others who don't know
about this facility. This way we can at least raise our
concerns instead of just talking about the 'System' in India.
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