Warranty Screwup? Read & respond please...
- Here's message I sent to Garmin Tech Supprt. Curious what others
have to say about this...
I'll try to make this story short.
I ordered a GPSmap60C this spring. I had to wait an extra month
because I had specifically demanded the store wait until they
received a unit with the "reinforced belt clip." (See messages below
I had with Garmin Techsupport prior to purchase). A few weeks ago I
rinsed unit under tap for 5 seconds and water went under screen. I
sent to Raytech of Quebec (authorized Garmin repair depot) and again
specifically demanded that the return unit have this reinforced belt
clip AND to call before sending unit. They did NOT call and the unit
they sent does not have this. Raytech also claimed in packaging slip
"TROUBLE: Water inside. OBSERVATION: Same. Don't even start.
Problem confirmed. Cannot access data in unit. Replaced by exchange
unit. Trade unit test specs OK. Raytech Waypoint created."
What's interesting is that the unit sent me has an empty waypoints &
geocache list BUT still has my original TRACKS saved onto it. When I
click on one of the TRACKS I had saved and tell it to "Show on MAP"
I see a number of waypoints I had made and all the geocache
waypoints I had saved in that area?! How is this possible if they
couldn't access data in my unit?
I don't want to spend another $10 shipping and another couple weeks
of going without a GPS.
I don't want a unit of inferior quality than originally purchased.
I don't know what they sent me? Refurbished unit with SOME of my
I am NOT impressed.
What's equally frustrating is that I still have a Garmin GPSII+ that
still works great AND I've convinced 3 others to buy GPSMap60C units
and 2 others to buy the Garmin Legend units because I was so
convinced the Garmin products were worth the $.
On 12/5/05, canuguy <carmonly@...> wrote:
I have no idea what was or wasn't done to your unit, but...
It's entirely possible for the entire unit to be "deadish". But any
self-respecting design-repair center WILL have the clips that snap
over (flash) eprom chips that allow the contents to be read. It's not
inconceivable that they slurped the contents of your flash ROM out as
a favor to you - preserving the software serial number in addition to
the data you mention - and blasted that into a new chip.
I don't know if that's what they actually DID, but having been an
engineer for a hardware company, it's not out of the question.