I've been waiting now for
> almost 3 weeks for an
> answer from her from the insurance company and when
> I call (each
> week) I get the answer (I'm working on it)
> Apparently, she can't seem
> to get the insurance company to send her some type
> of form so I guess
> tht one isn't her fault.
Maybe, maybe not. If I were you, I'd call the
insurance company myself to find out what is going on.
There could be stalling on either or both ends.
However, after dealing with more than one insurance
company over the years I'd say USUALLY when something
just insn't happening it's because the doctor's office
has NOT asked for or filled out the proper paper work.
Not always - I did have an ins. co. rep tell me they
wouldn't cover a certain doctor (after I had already
been to him of course) after they had already said
they did.... Two phone calls and I had it straightened
out. Also, they know your insurance won't last forever
so stalling may be to their benefit. I would call
them, and write down dates, time, and person you
talked to. Often the phone calls are recorded too.
Once it's documented that you are aware of a delay and
want it resolved, it somehow seems to get resolved!
They can probably FAX whatever form your doctor needs
that same day - if that is the real problem. Amazing!
It sounds like you need to work BOTH ends. I could be
wrong, but I would bet the delay is coming from the
nurse. A call to the insurance company should get
things rolling though. A missing form is a pretty lame
I don't know what people with no insurance do
either! I was told that the San Antonio Metro. Health
Dist. does free HCV screening, but they don't
'promote' it, because they don't really know what to
do with those who test positive. They are aware there
is probably a huge HCV positive population, and those
who are coming in and being tested and are + are being
referred to county health services, Medicaid if they
qualify, or to some private doctors who they have
worked out agreements with, but they have stated there
is simply not enough money to treat all the people who
would probably turn up positive. They don't know what
to do either. It is definitely a real problem,
especially the lab tests required.
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