RE: [FHCNET] MyTrees Discontinues Free FHC Access
- Before doing that, I'd check with MyTrees to make sure that they will
allow/support that. The original message seems to indicate they allow
individual accounts. It's not clear if they are discontinuing "free FHC" or
if they had to discontinue all "group" accounts.
groups.yahoo.com]On Behalf Of Gary Templeman
Sent: Sunday, November 30, 2003 9:33 AM
Subject: Re: [FHCNET] MyTrees Discontinues Free FHC Access
So, the question for those who have used MyTrees, are there enough unique
databases available that it might be worth having the FHC purchase a
subscription at $100/yr?
- I have been in contact with a representative at MyTrees.com about the issue. It seems that there are two problems:
1. The accounts set up for family history centers and the conflict with personal accounts;
2. There were a few calls to the MyTrees customer service office from certain family history center staff members that were far more rude and demanding than was necessary. (I was not given a list of the certain centers that were in this group.)
The decision at MyTrees was to disable all library and family history center accounts. MyTrees will be sending out notices to all family history centers with MyTrees.com accounts about the change in their access. Access to the website and databases will now be through standard subscription options. There is no indication if the free service will be available in the future to family history centers.
If there are questions about this decision, please address your comments to the MyTrees customer service desk at feedback@....
Family History Center Support
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>>> I have been in contact with a representative at MyTrees.com about theissue. It seems that there are two problems: <<<
Thanks for cutting to the heart of the matter and going to the source. I
wish they could have found a better way of dealing with the rude centers
then to cut them all off. But it does sound like they had some technical
issues with library accounts.