RE: [FHCNET] nFS
- Many, many thanks to all that wrote in about my dilemma.
I agree that you can't go in and make corrections to your family tree
and expect it to stay correct. There are others out there that think
your corrections are mistakes, as well as you think that their
corrections are mistakes.
I agree with those that say you should have your own genealogy program
to store your correct data. This very example shows why you should have
one. If I didn't have one with my own data, I would not have been able
to find the sources to correct my data, as well as figure out what
should be corrected.
I will attempt to contact those connected with my tree and see if I can
get a resolution.
However, previous communications with others in nFS have not resolved
other nFS issues so I must admit I am not as hopeful for this one. Over
the years nFS has been in existence I have only been able to get in
touch with one person about my family, and he didn't contact me again
with the information I was seeking. Others don't have any way for me to
get in touch with them, while the rest don't ever respond to my
However, I spoke to one of my consultants that has more experience with
nFS than I do and he said that FH Support will help me fix it if I can't
get in touch with the submitters. He will show me what to do if that is
Joan in NC
I find getting use to the KD's and how and where to find them in time to be of
service to a active call. It is much nicer to be able to look as things come to
you either by searching or skyping your team and getting added help to be of
service to the partons and helping them in having a good experience help with
--- In FHCNET@yahoogroups.com, Paul Walworth <pdgjw1936@...> wrote:
> I agree I am working as a CSM and one of the people on my shift was telling me
> she didn't think she needed a program either. That is until I told her about
> all the uses they do have and the benefits they provide. So she is having
> thoughts about whether she needs a software program.
I am most grateful to have been allowed to serve as a FSSM, (a FamilySearch
Support Missionary) which Paul Walworth refers to as a CSM. One of the most
important things which we learned was our answers should cite from and refer to
information in the knowledge documents and that we should attach KDs (Knowledge
Documents). When we follow this counsel, we then speak for the FH department.
When missionaries do not refer to and quote KD information, their opinions are
often misleading, incorrect and they are not following their training.
The topic in this response would best be answered by citing KD:105366 "Using the
new FamilySearch instead of personal genealogy software on your own computer."
It explains some advantages to using nFS BUT then it spells out in some detail a
list of disadvantages when member's use only nFS.
Bottom line found in the Knowledge Document - members should use personal
software programs such as PAF. That KD also links to a citation about the
purpose of the new.FamilySearch program.
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