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Re: New group dedicated to providing FHC technical info from FamilySearch Support

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  • ldmsguy
    All, I apologize for the confusion that people are experiencing regarding joining the LDSFHCTech group. The request to join the group must originate from an
    Message 1 of 2 , Jun 12, 2007
      All,

      I apologize for the confusion that people are experiencing regarding
      joining the LDSFHCTech group. The request to join the group must
      originate from an ldsmail.net account. This way center directors
      will be able to approve who gains access as we will be posting
      information that should be kept secure (i.e. passwords and such).
      Anyone that a director requests to be given access will get access.

      Here is one MAJOR CHANGE in the process for submitting the request.
      Emails should be sent to shawlh and tvedtnesmp at ldschurch.org. The
      body of the email needs to include this information:

      FHC ID Number
      FHC Name
      FHC Director's Name

      Full Name of the person to be added to the group
      Email of the person to be added to the group
      Location (City, State, Country)
      Preferred Language

      Multiple people can be added at the same time.

      Once we receive the request, we will send an invitation to the email
      (s) that are listed in the body of the email. If the director also
      wishes that the ldsmail.net account be added, they must include it in
      the body of the email as well.

      Some have asked why we need a new group instead of just using FHCNet
      or FHCTech:

      1) It is so we have a place to communicate information directly to
      FHC technical support staff, that is somewhat secure, and those in
      the group know from where the information is coming from.

      2) It will provide a location for us to share info that doesn't
      overwhelm the other groups (as some have expressed is happening).

      3) The info that is shared with one person, will be made available to
      many, and the data is automatically archived.

      4) Most important, is that I'll be able to recruit assistance from
      the rest of the Church Headquarters team in FamilySearch Support in
      providing answers to questions. I personally will be participating
      less in the other groups as my time is limited. Besides which, I
      only specialize in a few of the technical aspects at FHCs. We will
      benefit by having others participate.

      5) It is likely that much of the information shared within this group
      will NOT go out through "official" channels, as it will be highly
      technical in nature. I expect we will be able to add to our
      knowledge base content and when necessary, send out "official" memos
      to centers based on the discussions held here, but those will most
      likely be few and far between.

      6) You should continue to use the other groups so you can get help
      from each other (as you've been doing for many years). I do not know
      the extent of how this new group will be used, but it will be limited
      to a degree based on time and resources.

      Sincerely,

      Lynn Shaw
      Network Engineer, Senior
      FamilySearch Support, CHQ


      --- In FHCNET@yahoogroups.com, "ldmsguy" <shawlh@...> wrote:
      >
      > All,
      >
      > Every week, the teams supporting Family History Centers sponsored
      by
      > the Church of Jesus Christ of Latter-day Saints, receive requests
      > from center technical staff and Stake Technology Specialists,
      asking
      > to receive technical-related emails that are sent to FHC Directors.
      A
      > new group has been created that is dedicated to sharing technical
      > information to those that support the computer and networks of the
      > 4500 centers around the world. It is located here:
      >
      > http://groups.yahoo.com/group/ldsfhctech
      >
      > This is a private & moderated group and you must be approved in
      order
      > to join it. Any postings you submit will have to be approved by the
      > moderators before the posting will become available to its members.
      >
      > Requests for access should be sent to ldsfhctech-subscribe @
      > yahoogroups.com <spaces added so it is visible when posted in other
      > forums, remove them> and include the following information for the
      > people that wish to be added:
      >
      > FHC ID Number
      > FHC Name
      > FHC Director's Name
      >
      > Full Name(s)
      > Email(s)
      > Location (City, State, Country)
      > Preferred Language
      >
      > Emails requesting membership must be sent from ldsmail.net accounts
      > or permission to join will automatically be denied.
      >
      > Sincerely,
      >
      > Lynn Shaw
      > Network Engineer, Senior
      > FamilySearch Support, CHQ
      >
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