Re: [FHCNET] Symantec Antivirus Installation Instructions
- Or if we can't access our ldsmail but only have toll-free numbers that work within the US and Canada only for tech support contact, what then?
Laurie in Sri Lanka
> If we didn´t get this email,neither did any of my sister FHCs near
> me... what should we do?
> Move to North America?
> On 9/30/06, Michael Provard wrote:
>> Family History Center Directors,
>> Please check your LDSMail inbox for instructions on the Symantec
>> Antivirus Installation that will occur on Tuesday, 3 October 2006.
>> Mike Provard
>> Family History Support
>> North America Operations
- Messages posted to LDSmail are generally posted by region to account
for differences in each region of the world and so that the content
can be translated into the appropriate languages. This post was only
a United States and Canada post. Toll free numbers to reach
FamilySearch support are available in many countries in the world
below is a list of countries and the toll free numbers to reach
FamilySearch support. The Church has been (over the past three
years) working to establish support worldwide and while there is
still much to be done support has locations worldwide and is
providing support worldwide. This support includes:
1. Access to missionaries and employees who have expertise in
FamilySearch products via e-mail and phone (and in some cases in
2. Access to tools to improve self service
3. Access to training to improve skills and increase knowledge
The Church has been significantly investing in support worldwide and
preparing for a number of changes coming in the future. Nearly 96%
of family history centers worldwide now have Internet connections.
Family history centers worldwide now have PCs. Support is now
avialable in a number of languages and the number of languages will
I hope this gives you some hope that no relocation to the US or
Canada is necessary and that focus and attention is present to
improve services wherever the saints may be.
Below are the worldwide toll free numbers as of today.
Country of Call Origin Toll Free Number
Ghana 019-900 + 866-225-3113
Kenya 0 800 22 01 12 + 866-226-3650
Reunion 0-800-99-0087 + 866-229-4669
Sierra Leone 1101 + 866-226-6234
South Africa 0-800-98-0258
Zimbabwe 00-890 + 866-226-2299
Country of Call Origin Toll Free Number
Cook Islands 09131 + 866-288-5196
Fiji 004-890-1003 + 866-223-2558
Hong Kong 800-90-8547
Micronesia 555 + 866-285-6539
New Zealand 0-800-44-3296
Pakistan 00-800-3-001 + 866-295-4037
Palau 02-222 + 866-299-0495
Solomon Islands 0813 + 866-299-0497
South Korea (Korea Rep) 00-308-13-1596
Sri Lanka 45-8000 + 866-295-4041
Armenia 0800-155 + 866-403-1907
Belarus 8*10-800-102 + 866-403-1912
Belgium 00 800 1830 1830
Croatia 0-800-220-113 + 866-403-1913
Czech Republic 800-001-187 + 866-403-1906
Denmark 00 800 1830 1830
Finland 990 800 1830 1830
France 00 800 1830 1830
Germany 00 800 1830 1830
Greece 00 800 1809 202 1575
Hungary 00 800 1830 1830
Iceland 800-9003 + 866-442-0819
Ireland 00 800 1830 1830
Italy 00 800 1830 1830
Luxembourg 00 800 1830 1830
Netherlands 00 800 1830 1830
Norway 00 800 1830 1830
Portugal 00 800 1830 1830
Romania 021-800-0877 + 866-403-1905
Slovak Republic 0800-087-187 + 866-442-0829
Spain 00 800 1830 1830
Sweden 00 800 1830 1830
Switzerland 00 800 1830 1830
Ukraine 8-100-15 + 866-403-1853
United Kingdom 00 800 1830 1830
Belize 812 + 866-529-6858
Brazil 0021 800 1830 1830
Costa Rica 0-800-013-0965
1-Ecuador 999-170 + 5078 (coast)
1-800-999-170 + 5078 (inland)
French Guiana 0800-99-0087 + 866-560-9746
Guyana 151 + 866-529-6899
Honduras 8000-121 + 866-529-6853
Nicaragua 1-800-0171 + 866-529-6857
Paraguay 008-13-800 + 866-529-6856
Venezuela 0800-100 4884
North America & Caribbean
Cayman Islands 1-800-366-4663 + 866-560-9756
Dominican Rep 1-888-751-8353
Guadaloupe 0800-99-0087 + 866-560-9753
Haiti 171 + 866-560-9750
St. Kitts 866-815-3018
Trinidad & Tobago 1-800-202-1589
United States of America 1-866-406-1830
--- In FHCNET@yahoogroups.com, Laurie Ashton-Farook <stuff@...> wrote:
> Or if we can't access our ldsmail but only have toll-free numbers
that work within the US and Canada only for tech support contact,
> Laurie in Sri Lanka
> > If we didn´t get this email,neither did any of my sister FHCs near
> > me... what should we do?
> > Move to North America?
> > On 9/30/06, Michael Provard wrote:
> >> Family History Center Directors,
> >> Please check your LDSMail inbox for instructions on the Symantec
> >> Antivirus Installation that will occur on Tuesday, 3 October
> >> Mike Provard
> >> Family History Support
> >> North America Operations
- For those that did not receive the memo, or cannot access their LDSMail accounts, here is the text of the memo on the Symantec Antivirus installation:
To: Family History Center Directors and Technology Specialists
From: FamilySearch Support
Subject: Symantec Antivirus Installation Instructions
Date: September 29, 2006
Please provide a copy of this memo to your Technology Specialist.
The Symantec Antivirus deployment will begin Tuesday, October 3, 2006.
Minimum System Requirements ? The Technology Specialist needs to make sure all Windows 2000 and Windows XP systems meet these requirements:
? Windows 2000 Professional/Server/Advanced Server (w/ Service Pack 4)
? Windows XP Home/Professional
? Windows Server 2003
? Microsoft® Internet Explorer 5.5 with Service Pack 2 or higher
? 128 MB of RAM
? At least 90 MB of available drive space. (The resultant installation only requires 55 MB of space, but there needs to be room to receive the deployment package).
? Internet access
? The install is completely silent (runs in the background so no one will see it running).
? It does not require an administrator to be logged in.
? Authentium Command Antivirus will be removed.
? Symantec Antivirus is only being deployed via the LANDesk Support Agent. No installation CD or web site deployment is planned. If your systems do not have the LANDesk Support Agent installed, you will not receive Symantec Antivirus.
? The LANDesk Support Agent requires Windows 98 SE, Windows 2000 with service pack 4, or Windows XP. Symantec Antivirus will only install on Windows 2000 or Windows XP.
? On Windows 95/98/Me/NT4 systems Authentium Command Antivirus licensing will continue to be provided. Licensing was renewed for an additional period of time. However, Authentium Command Antivirus is being phased out, so please upgrade your systems. Windows 98 systems will be phased out over time as well.
? The Symantec Antivirus will automatically check for updates every day. It runs a Quick Scan once per week, and a Full Scan once per month. The Auto-Protect functionality runs continuously.
? Symantec Antivirus will not be deployed to the following computer systems at this time. A future memo will provide instructions for these computers:
o Computers that do not have Authentium Command Antivirus currently installed.
o Computers that have drive protection software installed (Deep Freeze, Drive Shield, EAZ-FIX, Cornerstone, etc).
? If after a couple of weeks you do not see the Symantec Antivirus icon (a yellow shield) down by the system clock, you may check the installation results by running the Symantec Install Results¡ found in the Start Menu ? Programs ? LANDesk Management ? Tools.
? If you have any questions about the installation process or need help troubleshooting the install, please contact Area FamilySearch Support at 866-406-1830 or submit requests online at http://productsupport.familysearch.org
Family History Infrastructure
Worldwide Support Services
NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
[Non-text portions of this message have been removed]
- Since the STS uses the same ID/Password to get CAV updates for
administrative computers, I don't see this being discontinued anytime soon.
The folks to handle that side of things are going to have to come out with a
plan first. Since the computers are all on dial-up, I doubt if it's going
to be via modem.