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ANYONE ELSE WITH THIS PROBLEM?

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  • Kay (Kati) Winnegrad-Castillo
    Dear Fellow Members: For approximately one month I have been having the following problem: 1. I dial my access number with Racsa (which for me is in
    Message 1 of 2 , May 31, 2000
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      Dear Fellow Members:
      For approximately one month I have been having the following problem:
      1. I dial my access number with Racsa (which for me is in Puntarenas)
      2. I get connected with Racsa (makes that funny faxing-type sound.
      3. When it's "verifying User Name" it takes some time and then it
      says "disconnecting".
      This is an incideous thing because it can happen 3 or 4 times in a
      row and then it doesn't happen at all. It seems to have no rhyme nor
      reason to it. Racsa says it's ICE (telephone) and ICE says it's Racsa. I
      know I spoke with Sharon briefly one day about this and she said it happens
      to her too. Anyone else with a similar situation?
      It's annoying and frustrating and COSTLY because the phone line
      connects each time but then I don't get on line and it means more and more
      calls. Anyone know what to do?
      If you receive this at least you know I got on line this time!
      "Hung-Up" in Montezuma
      Kati
    • Haymo Henry Heyder
      Hi Kati, As an ex-Puntarenas-dial-inner (from Monteverde) very often I got very frustrated with the Puntarenas server. To the extent, that when something had
      Message 2 of 2 , May 31, 2000
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        Hi Kati,

         

        As an ex-Puntarenas-dial-inner (from Monteverde) very often I got very frustrated with the Puntarenas server. To the extent, that when something had to be sent right away, I used the San José numbers, with the subsequent increase in telephone costs.

        I had very good contacts with the ICETEL in Santa Elena, who assured me that the problems lie mainly with RACSA’s capacity with the server in PTS.

         

        Puntarenas allows, at the moment, a maximum of 60 simultaneous connections, covering an area almost as big as Guanacaste. Half of Nicoya is dialing into Puntarenas, 33 hotels in Monteverde use that same server, let alone all the private connections which are made throughout the day in that area. … and I’m mentioning just the facts which I know.

        The switchboard in Santa Elena is a digital one, and the calls are relayed via radio directly to Puntarenas, also in a digital form, so it can’t be the ICE.

        How about the switchboard in Montezuma? Do you have any info on that?

         

        Your connection, or mess-connection, goes as follows:

         

        • Kati dials 661-9000
        • The server is busy with other calls
        • It leaves you on “hold”, while it goes through all the “noises”
        • Seeing that it can not connect you, it will “time out”, i.e. throw you out from the call
        • The message is usually “ Error 123XXX, unable to establish a connection”
        • Or: “ Error 123XXX, the dial-up server did not respond. Please check your settings” This last message is really a slap in the face, since you haven’t “changed” anything in you setup since you last dialed in. Right?
        • The erratic behavior of the Puntarenas server is dependent upon how many connections are running at the same time.
        • All this time, from the second you hear the dial tone go away, ICETEL has their hands in your pocket!

         

        I recommend:

        1.       Dial in before 07:00 h or after 22:00 h

        2.       If urgent, or not successful, use any of San José’s numbers (see below)

        3.       Try Liberia for a change (666-9010)

        4.       With a helping hand from a computer expert, try to optimize your modem and dial-up settings. This usually helps a lot, although it does not resolve the main problem: RACSA.

         

        Here are all the numbers:

         

        Alajuela                       4409000

        Cartago                        5529000

        Desamparados             2519000

        Escazú                         2890000

        Heredia                        2619220

        Liberia                         6669010

        Limón                          7989000

        Pavas                           2969000

        Pérez Zeledón             7709000

        Puntarenas                  6619000

        San Carlos                   4619013

        San José                      2589024

        San Pedro                   2837685

        Santa Ana                    2820000

        Tibás                            2400000

         

        Best regards from “Columbus City”,

         

        Haymo

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