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Re: [CentralTexasGeocachers] Re: Etrex Click Stick troubles, Garmin SUPER SERVICE

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  • Philip C. Mason
    I would be looking for the little runt(lack of a better word) that caused the whole mess in the first place. Phil ... From: Barry Watson To:
    Message 1 of 7 , Jun 30, 2005
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      I would be looking for the little runt(lack of a better word)
      that caused the whole mess in the first place.
       
      Phil
      ----- Original Message -----
      Sent: Thursday, June 30, 2005 10:30 AM
      Subject: RE: [CentralTexasGeocachers] Re: Etrex Click Stick troubles, Garmin SUPER SERVICE

      I agree!  Don't let them get away with it.  Sometimes, a "matter of principle" really does matter....
       
      Barry


      From: CentralTexasGeocachers@yahoogroups.com [mailto:CentralTexasGeocachers@yahoogroups.com] On Behalf Of Candy Lind
      Sent: Thursday, June 30, 2005 10:16 AM
      To: CentralTexasGeocachers@yahoogroups.com
      Subject: [CentralTexasGeocachers] Re: Etrex Click Stick troubles, Garmin SUPER SERVICE

      Cindy, you should press the issue with the OWNER (not the local
      manager!) of your apartment complex! If they take packages from
      shippers, they ARE responsible for it, and if they don't know all
      their tenants, they should require an ID and only allow the actual
      person to whom the package is addressed to pick it up. DON'T LET THEM
      GET AWAY WITH THIS!! I think you should take them to small claims
      court if they don't reimburse you for the unit. Just the threat may
      make them cough it up anyway.

      Won't that make for one heck of a bunch of door prizes at your next
      event??? ;-)

      Candy


      --- In CentralTexasGeocachers@yahoogroups.com, CindyFrag@a... wrote:
      > I have another SUPER SERVICE Kudo for Garmin...

      > The car speaker/charger for my Garmin iQue stopped working.  I
      honestly think it was from all the jarring around it was getting as
      it actually happened on a weekend while driving over 20 miles of
      rocky dirt roads.  At any rate, I called Garmin on Monday (Tip:  Wait
      until the afternoon to call Garmin, you'll have much less of a wait!)
      and they immediately shipped me a new one at no charge which was
      delivered on Wednesday.

      > Except I wasn't home when it was delivered and DHL delivered it to
      the office of my apartments and left a note on my door.  Well some
      wisea$$ teenager took the note off my door and picked up my package
      from the office.  So of course I didn't get my package.  The office
      wouldn't accept responsibility for it, as the teenager had the ticket
      from DHL and they thought I sent them to pick it up.  DHL wouldn't
      accept responsiblity for it, as it was signed as being delivered. 
      And of course it wasn't Garmin's responsiblity, as they had sent it
      out promptly.

      > So I was prepared to have to pay for a replacement and I phoned
      Garmin again.  I told them the situation and they sent me a new one,
      AT NO CHARGE, and even sent it to my work by Fed Ex overnight mail!

      > Now that is great service!

      > Cindy
      > -----Original Message-----
      > From: Candy Lind <candylind@e...>
      > To: CentralTexasGeocachers@yahoogroups.com
      > Sent: Thu, 30 Jun 2005 03:09:19 -0000
      > Subject: [CentralTexasGeocachers] Etrex Click Stick troubles,
      Garmin SUPER SERVICE
      >
      >
      > We learned early on (LUCKILY!) that turning the backlight on and
      then
      > off again will often get a click stick to respond in all directions
      > again. Not sure why, except that maybe that burst of power breaks
      > through some corrosion on one of those useless ribbon cables in
      there.
      > Maybe sometime in the future Garmin will find a way to improve
      those
      > connectors.
      >
      > Another KUDO for Garmin service. I sent Wayne's and my GPSr's in
      Monday
      > before last (express mail!), after calling for a return
      authorization.
      > His Vista was falling apart (it was the very first unit I got for
      him
      > for Christmas in 2001 before we even started geocaching), and
      today,
      > after only 9 days, he received what is basically a brand new unit.
      That
      > was for $125 as opposed to the original $300+ pricetag. They may
      have
      > the old one in some historical display of GPSr's that took a
      licking
      > and kept on ticking! They estimated 10 to 14 days when I talked to
      > them, but then they have beat every estimate they've given us up to
      now.
      >
      > Candy
      >
      >
      >
      >
      >

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