- Sep 17, 2008American Red Cross Response Center Call Agent
Often people want to help when a national disaster (hurricanes Hanna
and Ike) occur but can not take the time from other duties to respond.
The American Red Cross Call Center offers an opportunity to assist and
stay in central Indiana. During a national disaster, call center
agents answer calls to the Red Cross help-line. That is, people in the
disaster area call their local Red Cross and we answer the phone from
central Indiana. The call center agent gathers essential information
about caller and situation, provides relevant information, makes
referrals and gives support to the individuals affected by the
disasters. Call Agents work 4 to 8 hour shifts, weekdays, weeknights
and weekends. Internet navigation skills are required. Additional
information is available through our basic on-line training at
www.redcross-indy.org/callcenter. The telephone contact number is
317-684-4309, which has a voice mail to receive calls.