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RE: [CRN-L] Communication w Doctors

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  • Amanda Kunze
    Karen thanks so much! That is one thing I know I don t do. I am not aware of changing technology, equipment, etc. I m the Reimbursement Specialist, CPC and I
    Message 1 of 7 , Sep 9, 2010
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      Karen thanks so much! That is one thing I know I don't do. I am not
      aware of changing technology, equipment, etc. I'm the Reimbursement
      Specialist, CPC and I guess I just don't see that type of documentation.
      Where do you suggest I go for that information? Reading, etc?

      Amanda

      -----Original Message-----
      From: HPMSI@... [mailto:HPMSI@...]
      Sent: Thursday, September 09, 2010 9:59 AM
      To: CRN-L@yahoogroups.com
      Subject: Re: [CRN-L] Communication w Doctors



      In a message dated 9/9/2010 1:26:01 P.M. Eastern Daylight Time,
      AKunze@... writes:

      My doctors have requested that I communicate with them more regarding
      revenue, coding, how might we change things to increase their revenue,
      how things are going over all. They also mentioned they feel like they
      hear "No" they can't do this and that and they don't like that.



      Any suggestions? How are you currently communicating with your doctor?


      Amanda



      Amanda:

      You'll get a lot of different answers to this, because it really depends
      on
      the business style of the coder/manager and the personalities of the
      physicians.

      I've been meeting with physicians since 1978........and found that it
      works
      best for me to:

      (1) Sit them down and feed them.

      (2) Give them primary data for the issue - i.e. denied EOB's, copies of

      NCD's and LCD's.

      (3) Keep it short (less than an hour).

      (4) Make it fun

      (5) No bitching allowed

      When a physician challenges me on coding and reimbursement, I just ask
      them
      to come up with their written proof (like I do) and I'll be happy to
      look
      it over.

      I also stay open to suggestions and know they HATE THIS so, my show
      isn't
      the one they want to watch on TV...........!!!

      It all works out for the best........with one exception: when I've
      worked
      with the manager, coder, biller, or wife - it never works out, so I only

      work directly with the provider.

      In a private practice - I recommend meeting every quarter. Find
      something
      good at each meeting to present - whether it's good stats, a new
      concept,
      a new piece of equipment, or some technological advance you'd like to
      see
      the practice use.

      You must also stay very up to date with technology........this is a
      MUST.
      You should work with the manager of the practice to ensure you take
      advantage of every bit the practice can afford.

      They still won't like it, but if they REALLY UNDERSTOOD the realm of
      delegation of the codes to bill for what they do, they would listen a
      little
      harder. It hasn't happened in 30 years............but some do take an
      interest in it.

      Karen A. Hurley, CMM, CPC-I

      President, HPMSI
      Member, PAHCOM (one of the first 50 CMM's in the US)
      Member, AAPC (one of the first 100 CPC's in the US)
      PO Box 159
      Waldorf, MD 20604-0159
      Tel: (301) 885-3540
      Cell: (301) 651-4767
      Fax: (240) 368-0059
      Email: karenhurley@...
      Web: _www.hpmsi.com_ (http://www.hpmsi.com/)

      Confidentiality Notice: This message and any attachments are for the
      use
      of the intended recipient(s) and may contain confidential and/or
      privileged
      Information. Any unauthorized use, disclosure, distribution, or
      copying
      is prohibited. If you are not an intended recipient, please contact
      the
      sender and destroy/delete all copies of this message and attachments.
      Thank
      you
      P Please consider the environment before printing this e-mail



      [Non-text portions of this message have been removed]



      No virus found in this incoming message.
      Checked by AVG - www.avg.com
      Version: 9.0.851 / Virus Database: 271.1.1/3123 - Release Date: 09/08/10
      22:34:00
    • HPMSI@aol.com
      I do a lot of things to stay on top of what s out there - mostly watching ads online, finding websites that focus on practice management, reimbursement,
      Message 2 of 7 , Sep 10, 2010
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        I do a lot of things to stay on top of what's out there - mostly watching
        ads online, finding websites that focus on practice management,
        reimbursement, compliance, etc. I attend (and speak) at conferences where vendors
        are. I get professional publications that I read, and look at ads with
        websites and research what they have to offer.

        I haven't used coding books in more than 10 years, I use an online
        service. Starting next year, all of my documents will be stored online instead of
        on my PC and laptop. I scan everything. Recently, I came across a
        website that allows patients to register online, and then the information can be
        loaded into your practice management system. With so many iPhones these
        days, it's the way to go.

        Another way is to be sure to take advantage of all upgrades your PM system
        gives you - and implement them. Work with management to streamline
        things......EMR, EPrescribe, etc.

        I don't handwrite envelopes, I use _www.stamps.com_ (http://www.stamps.com)
        with a printer so all of my paper items go out bar coded and get to their
        destination.

        I score E/M's with Intelicode _www.intelicode.com_
        (http://www.intelicode.com)

        Go to CRN's website and see what they have there.

        Get signed up with all business social networking that you can.

        Good luck,

        Karen Hurley


        In a message dated 9/10/2010 6:15:20 A.M. Eastern Daylight Time,
        AKunze@... writes:

        Karen thanks so much! That is one thing I know I don't do. I am not
        aware of changing technology, equipment, etc. I'm the Reimbursement
        Specialist, CPC and I guess I just don't see that type of documentation.
        Where do you suggest I go for that information? Reading, etc?

        Amanda

        -----Original Message-----
        From: HPMSI@... [mailto:HPMSI@...]
        Sent: Thursday, September 09, 2010 9:59 AM
        To: CRN-L@yahoogroups.com
        Subject: Re: [CRN-L] Communication w Doctors



        In a message dated 9/9/2010 1:26:01 P.M. Eastern Daylight Time,
        AKunze@... writes:

        My doctors have requested that I communicate with them more regarding
        revenue, coding, how might we change things to increase their revenue,
        how things are going over all. They also mentioned they feel like they
        hear "No" they can't do this and that and they don't like that.



        Any suggestions? How are you currently communicating with your doctor?


        Amanda



        Amanda:

        You'll get a lot of different answers to this, because it really depends
        on
        the business style of the coder/manager and the personalities of the
        physicians.

        I've been meeting with physicians since 1978........and found that it
        works
        best for me to:

        (1) Sit them down and feed them.

        (2) Give them primary data for the issue - i.e. denied EOB's, copies of

        NCD's and LCD's.

        (3) Keep it short (less than an hour).

        (4) Make it fun

        (5) No bitching allowed

        When a physician challenges me on coding and reimbursement, I just ask
        them
        to come up with their written proof (like I do) and I'll be happy to
        look
        it over.

        I also stay open to suggestions and know they HATE THIS so, my show
        isn't
        the one they want to watch on TV...........!!!

        It all works out for the best........with one exception: when I've
        worked
        with the manager, coder, biller, or wife - it never works out, so I only

        work directly with the provider.

        In a private practice - I recommend meeting every quarter. Find
        something
        good at each meeting to present - whether it's good stats, a new
        concept,
        a new piece of equipment, or some technological advance you'd like to
        see
        the practice use.

        You must also stay very up to date with technology........this is a
        MUST.
        You should work with the manager of the practice to ensure you take
        advantage of every bit the practice can afford.

        They still won't like it, but if they REALLY UNDERSTOOD the realm of
        delegation of the codes to bill for what they do, they would listen a
        little
        harder. It hasn't happened in 30 years............but some do take an
        interest in it.

        Karen A. Hurley, CMM, CPC-I

        President, HPMSI
        Member, PAHCOM (one of the first 50 CMM's in the US)
        Member, AAPC (one of the first 100 CPC's in the US)
        PO Box 159
        Waldorf, MD 20604-0159
        Tel: (301) 885-3540
        Cell: (301) 651-4767
        Fax: (240) 368-0059
        Email: karenhurley@...
        Web: _www.hpmsi.com_ (http://www.hpmsi.com/)





        [Non-text portions of this message have been removed]
      • Sandra Holman
        wow, i really wish i had the opportunity to sit down with the doctor - i can t get past the office manager and doc s wife...makes my job more difficult than it
        Message 3 of 7 , Sep 10, 2010
        • 0 Attachment
          wow, i really wish i had the opportunity to sit down with the doctor - i can't get past the office manager and doc's wife...makes my job more difficult than it needs to be, that's for sure...


          Sandi Holman






          To: CRN-L@yahoogroups.com
          From: AKunze@...
          Date: Thu, 9 Sep 2010 11:02:11 -0800
          Subject: RE: [CRN-L] Communication w Doctors






          Karen thanks so much! That is one thing I know I don't do. I am not
          aware of changing technology, equipment, etc. I'm the Reimbursement
          Specialist, CPC and I guess I just don't see that type of documentation.
          Where do you suggest I go for that information? Reading, etc?

          Amanda

          -----Original Message-----
          From: HPMSI@... [mailto:HPMSI@...]
          Sent: Thursday, September 09, 2010 9:59 AM
          To: CRN-L@yahoogroups.com
          Subject: Re: [CRN-L] Communication w Doctors

          In a message dated 9/9/2010 1:26:01 P.M. Eastern Daylight Time,
          AKunze@... writes:

          My doctors have requested that I communicate with them more regarding
          revenue, coding, how might we change things to increase their revenue,
          how things are going over all. They also mentioned they feel like they
          hear "No" they can't do this and that and they don't like that.

          Any suggestions? How are you currently communicating with your doctor?

          Amanda

          Amanda:

          You'll get a lot of different answers to this, because it really depends
          on
          the business style of the coder/manager and the personalities of the
          physicians.

          I've been meeting with physicians since 1978........and found that it
          works
          best for me to:

          (1) Sit them down and feed them.

          (2) Give them primary data for the issue - i.e. denied EOB's, copies of

          NCD's and LCD's.

          (3) Keep it short (less than an hour).

          (4) Make it fun

          (5) No bitching allowed

          When a physician challenges me on coding and reimbursement, I just ask
          them
          to come up with their written proof (like I do) and I'll be happy to
          look
          it over.

          I also stay open to suggestions and know they HATE THIS so, my show
          isn't
          the one they want to watch on TV...........!!!

          It all works out for the best........with one exception: when I've
          worked
          with the manager, coder, biller, or wife - it never works out, so I only

          work directly with the provider.

          In a private practice - I recommend meeting every quarter. Find
          something
          good at each meeting to present - whether it's good stats, a new
          concept,
          a new piece of equipment, or some technological advance you'd like to
          see
          the practice use.

          You must also stay very up to date with technology........this is a
          MUST.
          You should work with the manager of the practice to ensure you take
          advantage of every bit the practice can afford.

          They still won't like it, but if they REALLY UNDERSTOOD the realm of
          delegation of the codes to bill for what they do, they would listen a
          little
          harder. It hasn't happened in 30 years............but some do take an
          interest in it.

          Karen A. Hurley, CMM, CPC-I

          President, HPMSI
          Member, PAHCOM (one of the first 50 CMM's in the US)
          Member, AAPC (one of the first 100 CPC's in the US)
          PO Box 159
          Waldorf, MD 20604-0159
          Tel: (301) 885-3540
          Cell: (301) 651-4767
          Fax: (240) 368-0059
          Email: karenhurley@...
          Web: _www.hpmsi.com_ (http://www.hpmsi.com/)

          Confidentiality Notice: This message and any attachments are for the
          use
          of the intended recipient(s) and may contain confidential and/or
          privileged
          Information. Any unauthorized use, disclosure, distribution, or
          copying
          is prohibited. If you are not an intended recipient, please contact
          the
          sender and destroy/delete all copies of this message and attachments.
          Thank
          you
          P Please consider the environment before printing this e-mail

          [Non-text portions of this message have been removed]

          No virus found in this incoming message.
          Checked by AVG - www.avg.com
          Version: 9.0.851 / Virus Database: 271.1.1/3123 - Release Date: 09/08/10
          22:34:00





          [Non-text portions of this message have been removed]
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