Lowa OR addendum
- I have added an addendum to my Lowa boot OR after dealing with
customer service. The updated HTML is here;
I will post just the addendum here, and will wait for an OK to
replace the existing review.
Customer Service Addendum July 2006
In July I took the Lowa boots back to REI and told them about the
failure of the GORETEX and the amount of mileage and use incurred.
They sent the boots to Lowa and said they would contact me with the
I was informed that the GORETEX could not be fixed (which I
expected) and that they would have to replace the entire boots.
(That too I expected.) But the company decided that due to the
amount of wear that they would have to pro-rate it and would send me
new ones for $50.00 (US). (This I did not expect!)
They asked me if that was OK. As I try to find the humor in
everything I laughed and said that I guess it is going to have to
be. They asked if I agreed that it had excessive wear to which I
replied yes they do, but the fact that it got that excessive wear in
only 166 miles (267 km) and over the course of 8 months, which last
I checked was under a year, I don't understand them not being
covered completely. I gave them my credit card info and expect to
see some new boots soon. I will very carefully track the usage of
the new boots again.
I honestly do like the boots a whole lot. (I am going to start
breaking the new pair in this weekend for two upcoming hikes.) But
this has soured it a bit for me.
August 3, 2006
- Hi Ray,
The editor on this would be... me?
This seems fair. I am a bit surprised at the outcome, as Lowa dealt
very fairly with me in the matter of the Tanarks. However, that was a
couple of years ago, and the purchase was directly from them, and the
deterioration on each pair rapid and easily documented. I wonder if
you had protested more vehemently they would have been more obliging?
Hardly worth the rise in blood pressure for $50.
In regard to boots that have prematurely failed, Black Diamond was
very good to me a couple of years ago--upgraded me to a much better
boot after one I had been assured would be fine off-trail proved
wretchedly inappropriate. I feel that many boot designs are directed
at someone who will wear them mostly on the sidewalk, and perhaps on a
few hikes each year, rather than the fifty to seventy-five hiking days
a year many of us do. Also, East Coast terrain seems to be crueler to
boots than West. Many honorable exceptions to these generalizations,
PS. I will get to your Cutter OR shortly, promise.
- --- In BackpackGearTest@yahoogroups.com, "edwardripleyduggan"
>That is axcactly my thought about it.
> Hi Ray,
> The editor on this would be... me?
> This seems fair. I am a bit surprised at the outcome, as Lowa dealt
> very fairly with me in the matter of the Tanarks.
>I wonder if you had protested more vehemently they would have been
> Hardly worth the rise in blood pressure for $50.
>East Coast terrain seems to be crueler toI know that I am tough on boots because of my hiking style and
> boots than West. Many honorable exceptions to these
> of course.
locales. A day with only 2000' of gain is a light one for me. In the
course of 7 days this past week I did two day-hikes and an over-
nighter with a total of over 16000' of gain and three days over
10'000 elevation, which means a lot of rock out here.
Such is life. Thanks Ted I will swap it with the updated file
- With the serious heat we had during the week past, I stayed pretty
quiet. No 16000 feet for Ted <sniff>! Kayaked for a few hours last
Saturday (deep wading, while lining a boat up minor rapids, is
especially pleasant when it's hot)! Sunday I did my favorite ice caves
Worked on this and that over the week to make money, but spent way too
much time perched on a stepladder fixing a lousy bow-window in front
of my house in which I discovered the sill (and some other bits) had
rotted out. Hooray (I hope) for modern wood restoration compounds. All
over now bar some sanding, a missing bit of trim that needs to be
dropped in, and a coat of paint or two.
> I know that I am tough on boots because of my hiking style and
> locales. A day with only 2000' of gain is a light one for me. In the
> course of 7 days this past week I did two day-hikes and an over-
> nighter with a total of over 16000' of gain and three days over
> 10'000 elevation, which means a lot of rock out here.
> Such is life. Thanks Ted I will swap it with the updated file