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8432Re: [BCD396XT] question

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  • MCH
    Oct 22, 2013
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      Just for clarification, I'm not suggesting abandoning ARC. I suggested
      trying another program as a diagnostic tool. Right now, you have four
      things that are not talking to each other (scanner, cable, driver, and
      SW). You have to start eliminating one of those things to determine the
      problem, and I doubt you have another scanner or cable. You can try a
      different driver or different SW. The SW is the easiest to reverse
      (since you can simply not use it or delete it).

      If you try different SW (note: TRY) and it works then you know the
      scanner, cable, and driver are GOOD and you can focus your time (and
      ours) on the SW as the source of the issue. If another SW package does
      not work, the problem is likely elsewhere.

      Of course, if you have another scanner or cable, you can try switching
      those out. Only replace one element at a time so you can see what is
      causing the issue.

      Joe M.

      Jim Mehl wrote:
      > Thanks for all the suggestions, but no success so far. I double
      > checked my port and baudrate settings, since there is a lot of
      > room for mistakes there. Port must be set in 2 places (Windows
      > Device Manager and ARC XT software). Baudrate must be set
      > in 3 places (Windows Device Manager, ARC XT software, and
      > scanner). Also ARC XT seems to like to change the baudrate
      > default to 57,600.
      > I apparently have the latest driver for the chip in my USB-1 cable
      > from Prolific itself.
      > Switching to FreeScan or other software is going to be a last
      > ditch option, since I’ve already paid for the ARC XT software.
      > I have the Windows 8 upgrade DVD sitting on a shelf and have
      > been meaning to do that. But I had hoped to get the scanner
      > working before I dealt with a Windows version change.
      > Jim
      > *From:* Jim Mehl <mailto:mehl@...>
      > I have a new BCD396XT. The firmware is V1.11.01. I have installed
      > ARC XT PRO software, V1.9-Build 2 on Windows 7. I am trying to
      > get them to talk to each other. I am using the Uniden USB-1 cable.
      > I have installed the PL-2303 driver software and rebooted. Windows
      > recognizes the driver. The CheckChip tool tells me I have chip
      > PL2303HXD which is supposed to work on Windows 7 (and 8).
      > However the ARC software tells me it cannot detect my scanner.
      > I have tried baudrates of both 57,600 and 115,200.
      > Any suggestions?
      > Jim
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