Published Thursday, February 10, 2005, by Bay City News
BART ridership stagnant, most service indicators good
Ridership levels on Bay Area Rapid Transit are "stagnant at best"
and train operators do a poor job of making announcements, but
customer complaints are down and most service indicators are up,
a BART official reported today.
In his quarterly performance report, BART Deputy General Manager for
Operations Paul Oversier told directors, "Of 17 major indicators,
we've met 13. It was a steady quarter with most performance
indicators at a high level."
[BATN: Latest BART quarterly report -- unarchived, partial, summary
-- at <http://www.bart.gov/about/reports/indicators.asp
Oversier said customer on-time service and car equipment reliability
were above BART's goals, as were most "passenger environment"
indicators, such as vandalism, graffiti, station cleanliness and
elevators in service.
But a continuing sore spot is announcements of train destinations,
arrivals and transfer stations.
BART's goal was 87% compliance but operators only made announcements
76% of the time, according to the quarterly report.
Oversier promised directors that he will come back with a plan to
address the problem in the next quarter.
Director Lynette Sweet of San Francisco said the poor performance
in making announcements is "a negative trend" and it's important
that it be turned around.
BART's average weekday ridership was 307,852, 1.9% below its goal
of 313,818. But its overall ridership was only 0.5% below its goal
because of what Oversier described as "very healthy growth" in
ridership on weekends and in ridership on the new extension to the
San Francisco International Airport.
Weekend ridership was 11% above BART's target and San Francisco
airport extension ridership is up about 10% from the same time a
year ago, he said.
Oversier said BART's overall ridership level is lower than it was at
this time last year, which he said is "an indication the (economic)
recovery is very slow."