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BART ridership "stagnant at best," SFO ridership up 10%

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  • 2/10 Bay City News
    Published Thursday, February 10, 2005, by Bay City News BART ridership stagnant, most service indicators good Ridership levels on Bay Area Rapid Transit are
    Message 1 of 1 , Feb 10, 2005
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      Published Thursday, February 10, 2005, by Bay City News

      BART ridership stagnant, most service indicators good

      Ridership levels on Bay Area Rapid Transit are "stagnant at best"
      and train operators do a poor job of making announcements, but
      customer complaints are down and most service indicators are up,
      a BART official reported today.

      In his quarterly performance report, BART Deputy General Manager for
      Operations Paul Oversier told directors, "Of 17 major indicators,
      we've met 13. It was a steady quarter with most performance
      indicators at a high level."

      [BATN: Latest BART quarterly report -- unarchived, partial, summary
      -- at <http://www.bart.gov/about/reports/indicators.asp> ]

      Oversier said customer on-time service and car equipment reliability
      were above BART's goals, as were most "passenger environment"
      indicators, such as vandalism, graffiti, station cleanliness and
      elevators in service.

      But a continuing sore spot is announcements of train destinations,
      arrivals and transfer stations.

      BART's goal was 87% compliance but operators only made announcements
      76% of the time, according to the quarterly report.

      Oversier promised directors that he will come back with a plan to
      address the problem in the next quarter.

      Director Lynette Sweet of San Francisco said the poor performance
      in making announcements is "a negative trend" and it's important
      that it be turned around.

      BART's average weekday ridership was 307,852, 1.9% below its goal
      of 313,818. But its overall ridership was only 0.5% below its goal
      because of what Oversier described as "very healthy growth" in
      ridership on weekends and in ridership on the new extension to the
      San Francisco International Airport.

      Weekend ridership was 11% above BART's target and San Francisco
      airport extension ridership is up about 10% from the same time a
      year ago, he said.

      Oversier said BART's overall ridership level is lower than it was at
      this time last year, which he said is "an indication the (economic)
      recovery is very slow."
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