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I'm Giving Up!!!!

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  • brittleform
    Still cannot get my Laptop to see my AS-GT mount. No matter what I do. Nothing works! I have even gone so far as reformatting my hard drive and installing
    Message 1 of 7 , Oct 3, 2006
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      Still cannot get my Laptop to see my AS-GT mount. No matter what I
      do. Nothing works! I have even gone so far as reformatting my hard
      drive and installing nothing but the Ascom Platform and Guidedog.
      Nothing! I've downloaded all the latest Updates from MS for XP. I
      keep getting the "Problem connecting to telescope/mount, Please check
      the connections" error. I know the connection is good because
      Nexremote sees the scope. The setup works on my desktop with exactly
      the same settings and cables but will not work on the laptop. I've
      checked the advanced settings and nothing I do makes any difference,
      it will not see the mount. I dont know if I want to invest any more
      in this, but will a serial to usb converter make any difference at
      all. I've walked away from this several times but I really want to
      get it to work. I wish somebody had some suggestions.
      Derek
    • Littlebear
      Get an RS232 diagnostic software tool and run some diagnostics on the laptop RS232 port. There are some free ones out there I assume you are using the same
      Message 2 of 7 , Oct 3, 2006
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        Get an RS232 diagnostic software tool and run some diagnostics on the  laptop RS232 port. There are some free ones out there

        I assume you are using the same cable. Try a loopback plug and see if the RS232 port can transmit and receive

         

         


        From: ASCOM-Talk@yahoogroups.com [mailto:ASCOM-Talk@yahoogroups.com] On Behalf Of brittleform
        Sent: Tuesday, October 03, 2006 6:59 PM
        To: ASCOM-Talk@yahoogroups.com
        Subject: [ASCOM] I'm Giving Up!!!!

         

        Still cannot get my Laptop to see my AS-GT mount. No matter what I
        do. Nothing works! I have even gone so far as reformatting my hard
        drive and installing nothing but the Ascom Platform and Guidedog.
        Nothing! I've downloaded all the latest Updates from MS for XP. I
        keep getting the "Problem connecting to telescope/mount, Please check
        the connections" error. I know the connection is good because
        Nexremote sees the scope. The setup works on my desktop with exactly
        the same settings and cables but will not work on the laptop. I've
        checked the advanced settings and nothing I do makes any difference,
        it will not see the mount. I dont know if I want to invest any more
        in this, but will a serial to usb converter make any difference at
        all. I've walked away from this several times but I really want to
        get it to work. I wish somebody had some suggestions.
        Derek

      • brittleform
        ... if the ... I am assuming because the nexremote program communicates through the same port and has no issues connecting to the mount, that the port is
        Message 3 of 7 , Oct 3, 2006
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          --- In ASCOM-Talk@yahoogroups.com, "Littlebear" <tomas@...> wrote:
          >
          > Get an RS232 diagnostic software tool and run some diagnostics on the
          > laptop RS232 port. There are some free ones out there
          >
          > I assume you are using the same cable. Try a loopback plug and see
          if the
          > RS232 port can transmit and receive


          I am assuming because the nexremote program communicates through the
          same port and has no issues connecting to the mount, that the port is
          working. I know the cables are wotking. I have downloaded another
          guiding program, PHD, and this one says that the problem is with the
          Ascom driver.

          Derek
        • Chris Rowland
          ... Try NSOL. This is available from Mike Swanson s NexStar site and is another way of controlling the scope. Check that you can both read the scope position
          Message 4 of 7 , Oct 4, 2006
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            brittleform wrote:
            > --- In ASCOM-Talk@yahoogroups.com, "Littlebear" <tomas@...> wrote:
            >> Get an RS232 diagnostic software tool and run some diagnostics on the
            >> laptop RS232 port. There are some free ones out there
            >>
            >> I assume you are using the same cable. Try a loopback plug and see
            > if the
            >> RS232 port can transmit and receive
            >
            >
            > I am assuming because the nexremote program communicates through the
            > same port and has no issues connecting to the mount, that the port is
            > working. I know the cables are wotking. I have downloaded another
            > guiding program, PHD, and this one says that the problem is with the
            > Ascom driver.

            Try NSOL. This is available from Mike Swanson's NexStar site and is
            another way of controlling the scope. Check that you can both read the
            scope position and move to a new position.

            Normally I would say to check the cables and the COM port as the vast
            majority of problems are down to these but if the same cable and COM
            port work with NexRemote its difficult to see what the problem could be.

            The driver uses the Microsoft COM port driver.

            I would try an alternative COM port, maybe a USB to Rs232 converter.

            Chris
          • yves laroche
            Hi Derek, Did you try in connecting with Windows Hyperterminal? Did you get the error message “The serial port is already used by another program”. I’m
            Message 5 of 7 , Oct 4, 2006
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              Hi Derek,

               

              Did you try in connecting with Windows Hyperterminal?  Did you get the error message “The serial port is already used by another program”.  I’m asking this because I got serial problem a month ago because of installation of PAM utility (with some features enabled) from Promise Technology.  I was unable to connect to any serial devices but was able a week before to install the new Astro-Physics firmware to my keypad.  My Windows was fresh installed.  It took me five days to realize that it could be one of the last two programs installed before getting this serial ports problem.  I’ve uninstalled the PAM utility and got full control of my serial ports.  I reinstalled the same utility with fewer components and my serial ports were working.  Uninstalling and reinstalling with the full components cause serial problems.  First, I think that it was my new installed AP controller chip but I decided to try with my USB_TO_SERIAL device and it worked.  For the moment, try with a USB_TO_SERIAL device at least to see if all your software will be able to connect to your mount.  In my case, installing a utility cause me more headaches than I wished.  Let us know about your results.

               

              Yves

               

               

              -----Message d'origine-----
              De : ASCOM-Talk@yahoogroups.com [mailto:ASCOM-Talk@yahoogroups.com] De la part de brittleform
              Envoyé : 3 octobre 2006 21:59
              À : ASCOM-Talk@yahoogroups.com
              Objet : [ASCOM] I'm Giving Up!!!!

               

              Still cannot get my Laptop to see my AS-GT mount. No matter what I
              do. Nothing works! I have even gone so far as reformatting my hard
              drive and installing nothing but the Ascom Platform and Guidedog.
              Nothing! I've downloaded all the latest Updates from MS for XP. I
              keep getting the "Problem connecting to telescope/mount, Please check
              the connections" error. I know the connection is good because
              Nexremote sees the scope. The setup works on my desktop with exactly
              the same settings and cables but will not work on the laptop. I've
              checked the advanced settings and nothing I do makes any difference,
              it will not see the mount. I dont know if I want to invest any more
              in this, but will a serial to usb converter make any difference at
              all. I've walked away from this several times but I really want to
              get it to work. I wish somebody had some suggestions.
              Derek

            • Tim Long
              The trick with troubleshooting this type of problem is to eliminate the possible causes until you have identified the problem. Eliminate each potential cause
              Message 6 of 7 , Oct 4, 2006
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                The trick with troubleshooting this type of problem is to eliminate the possible causes until you have identified the problem. Eliminate each potential cause by devising a test that doesn’t involve any of the other possible causes.

                 

                In your case, the possibilities are:

                1.       Faulty cable or connections

                2.       Bug in the telescope firmware or faulty telescope hardware

                3.       Bug in the ASCOM driver

                4.       Faulty serial port hardware

                5.       Port contention (multiple programs trying to use the same port)

                6.       Incompatibility between the serial port and ASCOM driver.

                 

                You have eliminated the following:

                1.       Cables are known to work on another computer.

                2.       Telescope is known to work with other computer/software.

                3.       ASCOM driver is tested on many other computers and known to work.

                4.       Serial port works with other software (not 100% conclusive).

                 

                5 and 6 are still possibilities. It looks like there’s something going on with that serial port.

                 

                (4) seems unlikely because you’ve used the port with other software.

                 

                You can eliminate (5) by using HyperTerminal to see if you can connect directly to the port. You should then be able to type in a harmless scope command and see a response. If HyperTerminal can’t communicate with the scope there’s little chance of other software working. If you get an error here when trying to connect, then you have a port contention problem. One common culprit is Microsoft ActiveSync, which sometimes grabs the comm. port.

                 

                If that all fails, then I would say that your serial port is just incompatible in some way – “case not solved”. The suggestion of getting a USB-to-Serial converter is an easy workaround. I recommend IOGear GUC-232A or the Keyspan (in that order).

                 

                 

                 

                Best regards,

                Tiger Tiny.gif

                Tim Long

                Owner & Technology Consultant

                TiGra Networks

                The Small Business IT Specialists

                01443 208678 | www.tigranetworks.co.uk

                 

                 

                From: ASCOM-Talk@yahoogroups.com [mailto:ASCOM-Talk@yahoogroups.com] On Behalf Of brittleform
                Sent: 04 October 2006 02:59
                To: ASCOM-Talk@yahoogroups.com
                Subject: [ASCOM] I'm Giving Up!!!!

                 

                Still cannot get my Laptop to see my AS-GT mount. No matter what I
                do. Nothing works! I have even gone so far as reformatting my hard
                drive and installing nothing but the Ascom Platform and Guidedog.
                Nothing! I've downloaded all the latest Updates from MS for XP. I
                keep getting the "Problem connecting to telescope/mount, Please check
                the connections" error. I know the connection is good because
                Nexremote sees the scope. The setup works on my desktop with exactly
                the same settings and cables but will not work on the laptop. I've
                checked the advanced settings and nothing I do makes any difference,
                it will not see the mount. I dont know if I want to invest any more
                in this, but will a serial to usb converter make any difference at
                all. I've walked away from this several times but I really want to
                get it to work. I wish somebody had some suggestions.
                Derek

              • brittleform
                ... eliminate the ... each ... other ... port) ... to ... conclusive). ... going ... software. ... connect ... communicate ... you ... which ... getting ...
                Message 7 of 7 , Oct 4, 2006
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                  --- In ASCOM-Talk@yahoogroups.com, "Tim Long" <Tim@...> wrote:
                  >
                  > The trick with troubleshooting this type of problem is to
                  eliminate the
                  > possible causes until you have identified the problem. Eliminate
                  each
                  > potential cause by devising a test that doesn't involve any of the
                  other
                  > possible causes.
                  >
                  >
                  >
                  > In your case, the possibilities are:
                  >
                  > 1. Faulty cable or connections
                  >
                  > 2. Bug in the telescope firmware or faulty telescope hardware
                  >
                  > 3. Bug in the ASCOM driver
                  >
                  > 4. Faulty serial port hardware
                  >
                  > 5. Port contention (multiple programs trying to use the same
                  port)
                  >
                  > 6. Incompatibility between the serial port and ASCOM driver.
                  >
                  >
                  >
                  > You have eliminated the following:
                  >
                  > 1. Cables are known to work on another computer.
                  >
                  > 2. Telescope is known to work with other computer/software.
                  >
                  > 3. ASCOM driver is tested on many other computers and known
                  to
                  > work.
                  >
                  > 4. Serial port works with other software (not 100%
                  conclusive).
                  >
                  >
                  >
                  > 5 and 6 are still possibilities. It looks like there's something
                  going
                  > on with that serial port.
                  >
                  >
                  >
                  > (4) seems unlikely because you've used the port with other
                  software.
                  >
                  >
                  >
                  > You can eliminate (5) by using HyperTerminal to see if you can
                  connect
                  > directly to the port. You should then be able to type in a harmless
                  > scope command and see a response. If HyperTerminal can't
                  communicate
                  > with the scope there's little chance of other software working. If
                  you
                  > get an error here when trying to connect, then you have a port
                  > contention problem. One common culprit is Microsoft ActiveSync,
                  which
                  > sometimes grabs the comm. port.
                  >
                  >
                  >
                  > If that all fails, then I would say that your serial port is just
                  > incompatible in some way - "case not solved". The suggestion of
                  getting
                  > a USB-to-Serial converter is an easy workaround. I recommend IOGear
                  > GUC-232A or the Keyspan (in that order).
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  > Best regards,
                  >
                  >
                  >
                  > Tim Long <http://community.tigranetworks.co.uk/blogs/Tim_Long>
                  >
                  > Owner & Technology Consultant
                  >
                  > TiGra Networks
                  > <http://community.tigranetworks.co.uk/blogs/TiGraNetworks/>
                  >
                  > The Small Business IT Specialists
                  >
                  > 01443 208678 | www.tigranetworks.co.uk
                  >


                  The Serial to USB converter seems to have it working, although it
                  still remains to be seen whether it still tracks with Guidedog. It
                  does now see the scope, and the LPI at the same time!! Yeah!
                  The support, to all that took the time to respond is most greatly
                  appreciated. Thank you!
                  Derek
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