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1572Re: [AQ_NFS] Checking in Collaboration File

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  • Gaylon Findlay
    Dec 24, 2013

      We made some changes to our Collab server a week ago, which should have made things go smoother than they had. During this last week, we have seen that sometimes the processing is better, as expected, but sometimes it seems to bog down. We're looking into this, and hope to have the kinks worked out soon.

      I don't think you need to worry about things such as disabling toolbars.

      For any who are experiencing problems with the collaboration check in/out, feel free to send me updates personally at gfindlay@..., so I am aware of how this is affecting you.


      From: "Donald R. Snow" <snowd@...>
      To: "AQ NFS" <AQ_NFS@yahoogroups.com>
      Cc: "Snow Don Sr" <snowdr@...>
      Sent: Tuesday, December 24, 2013 2:03:23 AM
      Subject: Re: [AQ_NFS] Checking in Collaboration File

      My daughter and I are still having the same problem trying to check in a file or even publish a new file to the Collaboration Server.  After not being able to check in the file, I tried GEDCOMing it all out and into a new file and that one still won't publish to form a new Collaboration file.  Everything just seems to time out.  I've tried setting the time for 300 seconds and deleting all toolbars on Internet Explorer like Tom suggested and that doesn't seem to help.  What should our next step be?

      Don Snow

      On 2013-12-23 12:07 PM, tomhuber.yah@... wrote:

      Thanks for the response.

      I had thought that the collaboration files were on their own servers
      and not tied to the LDS Church's server farm that provides support for

      I.E., because it is tied to the operating system, impacts your
      computer operation. Even if you do not use it, if there are address
      bars from Yahoo, Google, Bing, etc., all use memory. And the less
      memory you have for your other apps, which may have nothing to do with
      I.E., are still impacted. Java can be sensitive to low memory, as
      well, but it seems to fair better than most windows-based

      If your copy of I.E. does not have any active toolbars, check the
      control panel to see if any are listed in the Programs, and remove
      them. That will free up memory that is otherwise taken up by those
      routines when the system boots. You'd be surprised how much removing
      extraneous, third-party toolbars can improve overall system


      On Mon, 23 Dec 2013 13:05:07 -0500, you wrote:

      >OK, I guess, but Tom, you lost me. Collaboration is between my file and AQ, not FamilySearch.
      >The master file sits at an AQ site and communication is between the Collaboration Master and my resident file.
      >The only way that FamilySearch should slow down AQ is if AQ Collaboration Master Files are being stored on the same servers as FamilySeach.
      >You mentioned keeping I.E. clean. Does the Collaboration Program piggy-back on I.E? I assumed it used a JAVA script.
      >When I am using AQ, I usually don’t have other processes running. I might have a spreadsheet open if I am using it as a tool for AQ.
      >My system shouldn’t be slow. I have a dual-core processor with 4GB of memory. Maybe some program is not releasing memory.
      >I will reboot, go into the Task Master and stop all extraneous processes, just to make sure; and then run AQ before any other process.
      >If the problem still exists, I will send a problem report to Incline.
      >From: tomhuber.yah@...
      >Sent: Monday, December 23, 2013 1:19 AM
      >To: AQ_NFS@yahoogroups.com
      >Subject: Re: [AQ_NFS] Checking in Collaboration File
      >In addition, Sunday's are typically the time when the system
      >experiences the highest traffic, especially as the LDS search for
      >"suitable" activities to perform on the Sabbath.
      >Right now, FamilySearch FamilyTree is not particularly stable,
      >although it is better than it was about four weeks ago. That and the
      >increased workload means more times when things simply time out or
      >But, as a "just-in-case" clean your system of trash files and your
      >browsers. Make sure you don't have any add-on "bars" in your browsers
      >as they tend to take up valualbe memory whether you are using the
      >browser or not, especially I.E., since it is integral to Windows
      >On Mon, 23 Dec 2013 00:23:13 -0500, you wrote:
      >>This is probably related to the sporadic outage and slow response at family search/ family tree and the indexing program that has been on-going for several days, if not a couple of weeks. I don?t believe AQ is part of the problem
      >>Leslie Vaughn
      >>From: Bob Penry
      >>Sent: Sunday, December 22, 2013 10:51 PM
      >>To: Yahoo Group AQ-NFS
      >>Subject: [AQ_NFS] Checking in Collaboration File
      >>Lately, I have been having trouble checking in the Collaboration File. It keeps timing out. I have to close it, reopen AQ, close AQ and watch the bar as it updates the server file.
      >>It will advance a while, then stall and eventually time out. I then have to close and repeat the process Sometimes it takes three or four tries until the file has uploaded.
      >>Tonight I had deleted over 350 empty marriages, which, I suppose, is a fairly heavy number of transactions to upload.
      >>This time, when it stalled, I just went ahead and killed the process. I then reopened, watched it work for awhile until it stalled, killed it again, etc., until it finally uploaded.
      >>Is anyone else experiencing this problem with Collaboration (.ac) files?
      >> This email is free from viruses and malware because avast! Antivirus protection is active.
      >This email is free from viruses and malware because avast! Antivirus protection is active.

      Dr. Donald R. Snow, Retired Professor of Mathematics, Brigham Young University, Provo, Utah

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