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1550Re: [AQ_NFS] Problems connecting with FamilySearch FamilyTree

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  • Gaylon Findlay
    Dec 18, 2013
      I just verified that AQ does cancel a request when you click on the "Cancel" button in a case like this.

      What it doesn't always do, is cancel subsequent requests in a series of requests. If you encounter a situation where you get the cURL message, and it doesn't seem to cancel, please send to me directly (not to this list) a description of exactly what you are doing, and what screen you are working with, when you get the message.

      For example, if you are looking at the "Review and Selectively Sync Individual..." screen, then click on the "Parents/Siblings" button, AQ may go through a series of requests to FamilySearch such as:

      1) Get the family structure for this family
      2) Get the record of the father
      3) Get the record of the mother
      4) Get the LDS ordinances for the father
      5) Get the LDS ordinances for the mother
      6) Get the record of the first child
      7) Get the LDS ordinances for the first child
      8) Repeat steps 6 and 7 for all remaining children

      Let's say that in this sequence, FamilySearch starts having trouble just as AQ is about to perform step 5 above, so you get a cURL message that indicates that FamilySearch is currently not responding. If you retry, AQ will likely finish step 5, then continue. If you cancel, AQ will skip step 5, but then continue on to attempt step 6. If FamilySearch is still unresponsive,  you'll get another cURL message for step 6, but if FamilySearch has become responsive again, AQ will just continue to get the remaining information. But because you canceled the request of step 5, you won't see ordinance information for the mother on AQ's screen. (And then you'll call AQ support and ask, "Why doesn't AQ show the ordinance information for the mother?" What our support person won't know, is that you canceled the request for ordinances :-)  )

      What I am hearing is, that if FamilySearch becomes unresponsive, and you get a cURL warning during a sequence such as outlined above, you'd rather have AQ completely abort the load of the family, not just cancel the specific step it is going through, as it currently does.


      From: "William Knight" <williamknight57@...>
      To: "AQ NFS" <AQ_NFS@yahoogroups.com>
      Sent: Tuesday, December 17, 2013 7:00:26 PM
      Subject: Re: [AQ_NFS] Problems connecting with FamilySearch FamilyTree

      I agree with you Tom we need away to break connection without shutting everything down, or a repair on the problem or both
      From: "tomhuber.yah@..." <tomhuber.yah@...>
      To: AQ_NFS@yahoogroups.com
      Sent: Tuesday, December 17, 2013 7:20 PM
      Subject: Re: [AQ_NFS] Problems connecting with FamilySearch FamilyTree

      Thanks for the suggestion, Jim,

      Yeah, I can do that, but I do not like to force AQ to close if it is
      in the middle of doing something. That tends to corrupt the local
      database and that's not good.

      Best regards,


      On Tue, 17 Dec 2013 13:51:40 -0800 (PST), you wrote:

      >Right mouse click on the Ancestral Quest Icon on the task bar at the bottom and click on close window.  It will end your session, but it will also get you out the the loop as described above.
      >On Tuesday, December 17, 2013 12:10 PM, Terry Smith <tdsfamgen100@...> wrote:

      >It will not cancel here either!
      >On Tue, 17 Dec 2013 13:04:37 -0600, you wrote:
      >>Thanks to some problems with FamilySearch, I've experienced problems
      >>connecting with FamilySearch FamilyTree. I expect this to be
      >>temporary, but I have a request.
      >>When I attempt to cancel the connection at the message:
      >>"cURL unable to connect AQ to FamilySearch.
      >>couldn't connect to host
      >>Would you like to retry?"
      >>I am offered "Retry" and "Cancel"
      >>I hit retry to first time and the system retried.
      >>On the second and subsequent failures, I hit "Cancel" but instead of
      >>cancelling the attempt to connect, the system continued to "retry"
      >>Either the original "Retry" was not overridden or something. Pressing
      >>Cancel should, in my opinion, stop all efforts to connect with
      >>FamilySearch and return control to AQ.
      >>Has anyone else experienced this problem?



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