You're lucky to have such centralized support available!
Here in Finland (Yup, in Europe...), you have to rely on the company
you purchased the station and are bound to their
repair/replacement/refund policies. Furthermore, there are no
guarantees that they can answer your questions if you run into
problems or if you need a replacement part for your station. If one
part of the station breaks down, you need to buy a new sensor *even
when under warranty*. One retailer, who sells those stations require
the whole package is to be sent back. Once they get the package, they
send you another as a replacement after a while.
If you have a weather station up and running, you have rigged
everything up and let's say your rain bucket fails for any reason, are
you willing to take the entire station off the air just to get that
sensor replaced or buy a new one instead?
Call me an idiot, but I chose the latter.
After finding this replacement flaw, I did some long term estimates
and found out it is cost-prohibitive to use this station - at least here.
With that in mind, I decided to order a Peet Bros station to replace
the LaCrosse station. The replacement will happen in the beginning of May.
Finland Weather Exchange (FinWX)
CW4473 / IUUSIMAA2
--- In email@example.com
> I have had to contact their customer support twice in the past and I
> can tell you email is not the way to go. They are slow. But if you
> call phone support they are fabulous. You may have to try their number
> a couple of times, it tends to be busy, but once you get to a real
> body, they are extrelely nice and do a great job.
> Tom M
> --- In firstname.lastname@example.org, Dave Jersey <djersey@>
> > My display died whilst I was on the world tour. Lacrosse was a tad
> > at first in replying to my "What do we do now?" e-mail but once they
> > did, I shipped the display and in less than a week was back up and
> > running! Kudos to superior customer service.
> > Dave